Itunes accessing wrong store
Hi,
I am attempting to access the itunes store within itunes 6, however it appears to be accessing a japanese store, as the prices are in yen, and many characters are represented by squares. How do i change itunes to access the australian store?
The exact same thing is happening to me, even though the canadian store is selected at the bottom ...
Similar Messages
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Itunes can't access music store
i'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other programs works perfectly fine. However, iTunes returns the error:
"iTunes could not connect to the music store. The network connection was reset. Make sure your network connection is active and try again."
I have a firewall, but i'm sure it's not causing the problem because i shut it off just now, and iTunes still doesn't work.
I tried the support pages but it didn't help much. What do you expect is the problem? I was able to access the music store a couple of months ago, but now it hasn't worked for over a month.
I currently live in China by the way, if that has anything to do with it, since the government blocks many sites. any possibility iTunes was blocked?
IBM 41p Windows XP Proi'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other
programs works perfectly fine. However, iTunes
returns the error:
"iTunes could not connect to the music store. The
network connection was reset. Make sure your network
connection is active and try again."
I have a firewall, but i'm sure it's not causing the
problem because i shut it off just now, and iTunes
still doesn't work.
I tried the support pages but it didn't help much.
What do you expect is the problem? I was able to
access the music store a couple of months ago, but
now it hasn't worked for over a month.
I currently live in China by the way, if that has
anything to do with it, since the government blocks
many sites. any possibility iTunes was
blocked?
IBM 41p
Windows XP Pro
wait a while. The music store server is probably down for maintenance. Today is tuesday and it's the day for all the new releases so they may be updating. This happens sometimes. You may also need to update your account if you have not been on for a long time or if you are using a different computer, or you may need to update to the latest version of iTunes.
Windows XP Pro -
I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?
In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ -
Why isn't my iTunes store loading properly? It lists everything in text without images, and I can't seem to access the store when I try to search for music or movies etc.
1) The best way to relocate the iTunes library folder is to move the entire iTunes folder with all subfolders to the new path, then press and hold down shift as start iTunes and keep holding until prompted to choose a library, then browse to the relocated folder and open the file iTunes Library.itl inside it.
If you've done something different then provide some more details about what is where and I should be able to help.
2) Purchases on the device should automatically transfer to a Purchased on <DeviceName> playlist, but it my depend a bit on whether automatic iCloud downloads are enabled. If there is a cloudy link then the transfer might not happen. You can use File > Devices > Transfer Purchases. In iTunes you should also check out iTunes Store > Quick Links > Purchased > Music > Not on this computer.
3) Backup the device, then immediately restore it. In some cases you need to add a restore as new device into that equation. Obbviously not to be attempted until you're sure all your media is in your library. See Recover your iTunes library from your iPod or iOS device should it be needed.
4) I believe there is complimentary 1 incident 90-day support with hardware purchases, but no free software support for iTunes itself. AppleCare gets you a different level of support.
tt2 -
I added Gmail to my iTunes store/account. My gmail account is: [email protected] and it shows up on the settings in iTunes, and my account. The problem is I cannot access the store with this ID. A response says: You have not verified your ID, press ok to review instructions to verify your ID.
Reply to this is: An email has been sent to the address below with a link to verify your Apple ID. Make sure to check your email and follow the link to complete the creation of your AppleID.
Beneath my email address:
Your Email has already been validated successfully. Thank you.
Please HELP.
I am using:
Windows XP
Internet Explorer 9
Norton 360
iPhone 4
Google toolbar on my computer.Hi Michael,
Yes it is now resolved but not after I send iTunes a request for help and explaining the problem. They send a first reply explaining how I needed to verify my account and gave me the link to do that. You and I know that this did not help, so I replied telling them that this was not working and iTunes did the reset for me.
You may want to open a help ticket with iTunes help. That is the only way it works.
Regards,
Gloria J Bisson -
I'm using Tiger 10.4.11 and had to wipe my drive and reload my system from the install discs yesterday,
Now I'm running Itunes version 4! It won't let me access the store, I've tried everything on the help pages,
EVERYTHING, I need a older version of Itunes, but not as old as version 4, which, no, it will not upgrade
automatically for me, it says no upgrade available. Why does Mac not support older versions of
its operating systems, why do they make it so hard to find help for those system users other than
the money of course, but have you seen the stock lately? They got enough money.Yup, your question and Diane's answer helped me also. Tho' I had had problems before getting into the iTunes store I always managed to find a way. Today they had me blocked cold with the "Update to 10" advert no matter what I did. Other questioners are being told, incorrectly as it turns out, that they have to update their OS to accomodate iTunes 10 and upgrade to iTunes 10. I did the download which did not take up much more room on my crowded old hard drive and now I'm back in business.
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Can you access and store two itunes libraries on one computer?
can you access and store two itunes libraries on one computer?
Welcome to the Apple Community.
Yes but you may run into issues if you want them both to run iTunes Match or automatic downloads. -
ITunes 10.6.1 crashes when accessing the store
Every time I try to access the store or turn on genius or do anything besides listen to music, iTunes immediately crashes. There appears to be a lot of discussions going on about this problem with previous versions...none of which have a solution. So I'm trying to start a new thread and hopefully get the right person's attention on this frustrating problem!
Hi Facecliff,
Thanks for visiting Apple Support Communities.
You may find some of the troubleshooting steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy -
Why can't I access the Store from my iTunes
Why can't I access the Store from my iTunes on my PC?
You must've blocked cookies. iTunes requires cookies I believe. If you did block it follow these steps:
Go to settings > safari > block cookies > never. -
When I try to access the store from iTunes the application stops working
I'm on Windows 7 I've reinstalled iTunes several times. I can add music manually and play and sync my iPhone and iPad but whenever I try and access the store it crashes. I've tried all the fixes listed in the community help topics but nothing works. I am current with my Windows updates and I have the most recent version of iTunes.
Hi karenfromguelph,
Welcome to the Apple Support Communities!
I understand that when you attempt to connect to the iTunes Store you see a blank screen. In this situation there are a few troubleshooting steps that I would recommend. Please work through the steps in the attached article to help resolve this situation.
Can't connect to the iTunes Store - Apple Support
Best regards,
Joe -
My itunes (the newest version, recently updated) crashes when i try to access the store
NEED HELP PLEASE, my iTunes (newest version) crashes everytime i try to access the store on my PC running windows 7 x64
Hello gabriel meseguer,
We've an article which provides troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004). I have windows xp and it's running on service pack 2. I have downloaded and redownloaded iTunes many times. I'm getting very frustrated! Please help!
I have the same error for Windows Vista. I read all the community posts and followed the suggested fixes including numerous uninstalls and installs, clearing cache, choosing various SSL TL options, turning off all spyware and nothing has worked. My internet works fine for all my other programs so not sure what is going on with Itunes. I will not buy anymore products through
Apple Itunes. -
ITunes 11.0.5 crashes when accessing the store.
I just updated to iTunes 11.0.5 recently and whenever I try to access the store, it crashes. The loading bar gets about 90% loaded and then I recieve an "iTunes has stopped working" message form windows and am forced to close the program. I've tried a few things from the support communities, but nothing seems to help, so I'm hoping someone even more tech savy than me can figure this out.
Here is the information I am given when I ask for problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.5.5
Application Timestamp: 520e4d27
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: c06d007e
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
If anyone can help me, I'd be very grateful.Hi Facecliff,
Thanks for visiting Apple Support Communities.
You may find some of the troubleshooting steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy -
Itunes stops working when accessing the store what needs to be done to get it working again?
itune stops working when accessing the store. What needs to be done to get it working again?
Hey Baitmaster61!
Here is an article that will help you troubleshoot this issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
If you are still experiencing issues with reaching the iTunes Store, you may also need to reference this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
Trying to access Music Store and iTunes shuts down...
I've been trying to open the Music Store for days with no luck. I get an error message "The exception Privileged instruction 0xc0000096 occurred in the application at location 0x1003527a" and when I click "ok" iTunes closes abruptly. Sometimes I don't even get the error message and iTunes just closes during the "Accessing Music Store" screen. This is very frustrating as I have done all the posted fixes from Apple. (disabled Norton, unistalled/reinstalled iTunes 6) It's not my ISP because another computer can access it from my wireless network. This came on suddenly with no apparent changes in my hardware/software configuration.(been working fine for 1 year)
Please Help!
Dell Dimension 5100 Windows XP Prohiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b
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