ITunes account disabled! iTunes employee forgot to enable!

Hi, my iTunes account got hacked last week and I lost about $10 on my itunes account. I emailed iTunes supoort, and they refunded my account and disabled my account to prevent further unwanted purchases, I followed the steps to enable my account again and sent an email a few days ago. I never got a response and my account is still disabled, please help!

Can you share how you got this resolved?
By contacting iTunes support.

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