ITunes account on my cpu is locked up

iTunes account on my cpu is frozen, nothing happening.

For years I had an email account under an internet carrier (not generic).  So when I changed carriers I was not able to access my emails.  .... long story but password got changed.....
Anyway I have a generic email now and trying to make sure all accounts are connected to it.  Probably just a novice blunder.  I did get account changed in iphone so I should be good now.  Thanks

Similar Messages

  • My wife downloaded an app. (couch to 5k) on her IPad. Now whenever I try to call up my ITunes account it locks up the computer during the download of this app. so much so that I have to cut the power to my computer to reboot.

    My wife downloaded an app. (couch to 5K) on to her IPad. Now when I try to access my ITunes account on my computer it locks up while trying to download the app. When I say lock up, I mean I have to cut the power to my computer to get it to boot back up.

    Hi CBrown5414,
    You may need to disable automatic downloads of Apps to your computer.
    The information in the articles below should help you with this.
    iTunes Store: How to enable Automatic Downloads
    http://support.apple.com/kb/ht4539
    Troubleshooting Automatic Downloads for purchased Apps, Music, and Books
    http://support.apple.com/kb/TS3688
    Cheers,
    - Judy

  • HT5312 How can I change my rescue address for my itunes account?

    I have managed to forget my answers to the security questions and have changed ISP since I set up my itunes account. I have now locked my account after trying various answers and my only option is to have an email sent to an email account linked to an old ISP that I use to use.
    Can anyone please advise what options I have and how I can update the rescue email address so I can get my questions reset?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • Hi I bought a new iPhone 4 with iOS 6.1.3 installed. When I connected it to itunes for the first time to activate it iTunes asked me to enter the password for an account that the iPhone is locked with what shall I do? PLease help

    Hello everybody
    I bought a new iPhone 4 with iOS 6.1.3 installed. When I connected it to itunes for the first time to activate it iTunes asked me to enter the password for an account that the iPhone is locked to like if the device was used before what shall I do? PLease reply soon

    I can't do that because the device was purchased from United Arab Emirates and I got it as a gift in Syria but the problem is that there is not even a single apple store in Syria so is there another way to fix that, I googled it and was told to jailbreak the device whitch I did and than hacktivated it but the problem is the device doesn't connect to any network and only shows "no service" and the battery draining too fast so is there any other way to fix this issue

  • Broke my 5c.  Tech supt has 5c/5s left by unk emp  locked 2 his itunes account. They don't know how 2 unlock them from his itunes acct.  I can have the phone if I found out how.  Anyone know? Must be legal method!

    Hard to write is limited space.  But tech support has two phones...and iPhone 5c and 5S, left by a former employee.  Both are still tied to his itunes at email r********@yahoo.com.  They don't the who the employee is.  When they try to restore them to defaults, itunes tells them that the phone is linked to an itunes account.  How can we get the phones wipes so that the company can reassign them.  Assigning at least one of them to me?!!!  (Coulld fit into 5c or 5s since there is one of each)

    There are two levels of locking:
    1.  A 4-digit passcode that is entered to access the iPhone.  This can be removed by connecting to a computer running iTunes by way of the recovery mode as described in http://support.apple.com/kb/HT1212 this simply erases the content and settings so it is accessible.
    2.  Find My Phone has been turned on in Settings > iCloud using the owners Apple ID and password.  This sets the Activation Lock and cannot be bypassed.  the owner's Apple ID and password must be entered to release the lock, or, the owner must login to his/her iCloud account, go to Find My Phone, and remove the iPhone from the devices list.  After that is done the iPhone can be erased and restored.
    Your situation sounds like number 2...the previous employee has installed an Apple ID and password and set the Activation Lock.  Your IT folks will not be able to bypass that.  At his point, the best hope is to take the iPhone to an Apple store genius bar with company proof of ownership, and see if they can help you.

  • I have been locked out of my iTunes account. How do I unlock it?

    Upon purchasing an album on iTunes, security questions were asked. I could not remember one of the questions and tried multiple times to get it right. I never did. Then, I was locked out of my iTunes account and cannot purchase anything. I remember the answer to the question now but it won't let me try to answer it anymore.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT1414 I just got a new iPhone 4 and I tried to download some songs from my itunes account and it bricked my phone so now my new phone is locked and I can't use it. What can I do to resolve this?

    I just got a new iPhone 4 and i tried to download some songs from my itunes account onto my phone and it bricked my phone! So I can't use my phone, it's locked. It shows a plug going into an adaptor frozen on my phone. How can I resolve this problem? I got my phone at Verizon yesterday so I went back to see if they could help me today and they didn't know anything about it at the Verizon store. Theyy said to try IMac store here in town...

    Ask the Verizon store to exchange your iPhone for a different iPhone 4.
    UPDATE - Sure, try ckuan's solution first.  Then use mine if that fails.
    Message was edited by: sberman

  • I was locked out of my itunes account ....was never given security questions to answerand i keep getting asked to answer them ..support is no help either ..does any one no what to do

    i keep getting asked to answer security questions for my itunes account ..i was never asked to set upthose questions now i;m locked out and support is no help can some one help me please

    Try calling Tech Support, they should be able to check to see if theres a lock and try to help you reset it, I had to call and get my account unflagged, for something that I didn't even do.

  • ITunes account has been locked

    I forgot my security questions and now I can't purchase anything, can anyone help me to unlock it without paying?
    Thanks

    Hello, Startroy1. 
    Thank you for visiting Apple Support Communities.
    I would need clarification on the issue to provide a better answer.  However, this could be a permission issue with your iTunes Library folder.  Here is an article that will help you troubleshoot this issue.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    If the Apple ID for your iTunes account is disabled or locked, see the article below. 
    If your Apple ID has been locked
    http://support.apple.com/en-us/HT204106
    Cheers,
    Jason H.

  • I have been locked from my itunes account as I could not remember passwords and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!

    I have been locked from my itunes account as I could not remember password and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!  Note that I am doing this query through a work-related apple id.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122986)

  • ICloud/iTunes Account Locking out Active Directory Account [?]

    The facts:
    I have been having this problem for the past four+ months.
    My work email address is my iTunes account name
    My work AD account gets logged out most evenings, sometimes within an hour of leaving work, sometimes late at night
    I know when my account is logged out because my iPhone will ask for my Exchange password, or I cannot get into Outlook Web Access
    When my iTunes/iCloud account password is the same as my Active Directory password this does not happen. When this was the case earlier this year I went 90 days without a lockout. The day after my password expired and I changed my password - locked out again
    Exchange recognizes two mobile devices, my iPad2 and my iPhone 4, as mobile ActiveSync clients
    I have reset both of these devices, updated to the latest iOS and reinstalled and reconfigured my apps
    This occurs even when neither of these devices has an active ActiveSync account set up to use my work Exchange server
    The keyrings (Mac) and Credential Managers (PC) of all my home machines have been sanitized
    Mail (Mac) and Outlook are not configured on my home machines, and they are not affiliated with the work domain in any way
    From these facts it seems to me that the issue is:
    There exists a machine attempting to reach my Exchange account using a password I have used in the past
    If it is a computer that I have possession of, it must be an iDevice, because this behavior has still occurred when all others have been powered off
    If it is an iDevice under my control then it is something in iCloud/iTunes, because it does not depend on having the Exchange account configured on either iDevice and those are the only applications with knowledge of my work email address
    So,
    If it is my iCloud/iTunes account then WHY in the name of all that is sacred is it hitting my work Exchange server and locking out my account?
    I can think of no other -possible- devices or online services that have both that password, and knowledge of that email address. I remotely wiped an old phone that might have had the email account configured.
    Help?

    I would very much like to hear from someone at Apple regarding this as I'm having a very similar if not the exact same issue.

  • My iTunes account suddently locked. Whay is that? What can I do to unlock my account?

    my iTunes account suddently locked. Whay is that? What can I do to unlock my account?

    Read:
    Apple ID: Contacting Apple for help with Apple ID account security

  • I have locked my ipad and cannot log on to the PC it was registered on. I've logged on the itunes account on another computer but i cannot unlock

    Help!
    I have locked my ipad and cannot log on to the PC it was registered on. I've logged on the itunes account on another computer but i cannot unlock, can someone help me?

    Hi Firenzeb,
    I'm sorry to hear you are having this issue with your iOS devices. Based on your description of the issue and the time you posted, this may have been related to a service interruption on the 11th, as noted here:
    Apple - Support - System Status
    If you continue to have issues accessing the iTunes Store, you may find the troubleshooting outlined in the following article helpful:
    Can't connect to the iTunes Store - Apple Support
    Regards,
    - Brenden

  • My iTunes account is locked, even password is correct, how to unlock my account.

    My iTunes account is locked, even password is correct, how to unlock my account.

    If you are getting a message that it's locked, not that it's disabled, then try contacting iTunes Support and see if they can/will unlock it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT1766 My daughter locked herself out of her phone cannot remember the advanced password setting, we share an Itunes account and both recently joined the cloud, if she resets her phone all her information will be gone, will it affect the data on my phone

    My daughter locked herself out of her phone cannot remember the advanced password setting, we share an Itunes account and both recently joined the cloud, if she resets her phone all her information will be gone, will it affect the data on my phone as well

    No, when resetting an iPhone it resets the actual data contained within the phone, nothing on your iCloud will be affected. It is a good idea to use seperate iClouda and iTunes accounts then you can each create your own backups regularly without your daughters backup overwriting yours or vice versa.

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