Itunes account security

i received an email masquerading as from Apple Security, informing me my account has been frozen and that i need to verify security information. Stupidly (it was 5am in my defence!) i opened the email and was directed to what looked like a legit Apple web page, with and apple.com URL etc asking me for bank, address and credit card info. i realised it was a fraud, but it seems to have killed my Ipad which now shuts down automatically every minute. i have done a factory reset on the ipad and it still shuts down automatically. so off the the apple store to get it fixed.
here is the email, if you receive it, delete it, it is fraud (obvious to most of you i suspect). i know i should have looked at the sender address before clicking on the link so don't berate me please i am just trying to help others. hopefully apple will find these people...
From: Service <[email protected]>
Date: 7 July 2014 07:22:06 CEST
To: "Mr. Lawrence Hunt"
Subject: [SUSPECTED SPAM] About your Apple account
Reply-To: <[email protected]>
Dear Mr. Lawrence Hunt ,
This is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted.
This will help protect your account in the future. This process does not take more than 3 minutes.
To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here Validate Your Account
We apologise for any inconvenience caused.
Your sincerely,
Apple Security Department
© 2013 Apple.com All rights reserved.

I've never seen a compromised iTunes account cause a device to quit automatically, but it could be because the iTunes Store and iCloud(if you have an iCloud account) are using the same Apple ID, then the security of both services would be compromised(because the security is based off the Apple ID). If so I'd recommend to secure you Apple ID by following the steps in this article: Apple ID: Security and your Apple Id

Similar Messages

  • ITunes account security questions...

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    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
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  • I need the number for account security to activate my account

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  • HT204161 How do I delete an Itunes account and an appleID?

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    You can't. Not directly any way.
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    I have £40 on my old account but want to put it on my new account. So I don't lose the money. Can't so it very frustrating.

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    You might then need to log out of your account on your iPad by tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and then log back in so as to 'refresh' the account on it
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  • I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.

    I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.

    AppleFAN7591 wrote:
    I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.
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    Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
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    Choose 'More Products & Services', then 'Apple ID'.
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    Select the contact option that suits your needs best.
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    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
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    Choose 'More Products & Services', then 'Apple ID'.
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    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
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    Select the contact option that suits your needs best.

  • I just created an iCloud email and I want to use that email for my iTunes account as well. I need help suiting the old apple I'd because I do not remember anything associated with that email and I don't know the security questions

    I just created an iCloud email and I want to use that email for my iTunes account as well. I need help switching the old apple ID because I do not remember anything associated with that email and I don't know the security questions or the login for that old email.

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  • HT5624 how do I change the security questions on my daughters itunes account. I do not remember adding the questions and they do not make sence to me. can not figure out how to get to her  email account that it is showing for her altern

    I cant seem to be able to change the secutity questions on my minor daughters itunes account. I set the account up but I do not remember adding the security questions and they do not make sense to me. It says that the alternate account it would be sent to is@ me.com but I can not figure our how to get to it to retreive the email to reset the questions. My daughters account may have recently been hacked so I am trying to change all passwords. I changed the itunes account and added another email but I still can not change security questions in case I ever need them.
    <Email Edited by Host>

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
    The reset link on an account will only show if there is a rescue email address on it, alternate email addresses are different and not used for resetting them. If she has a rescue email address on her account then steps 1 to 5 half-way down this page will give you a reset link on the account : http://support.apple.com/kb/HT5312
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    If she doesn't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 link above to add a rescue email address for potential future use

  • Can someone please help me with my security.  For some reason when I go to download from my itunes account, apple is asking me to verify my ID by asking me questions that are simply not relevant to me.  How do I change the questions?

    When I go to download from my iTunes account, it has started to say that I have to verify my ID.  When only last week I was able to download ok.  The questions it asks me are not relevant to me and I need to know how to reset the questions.   For example, it asks who is my favourite teacher?  I am over 50 years old and have not been in a classroom for almost 40 years, so I would not have ever answered a question like that in the first place as I would not know a name of a teacher.  Any clues anyone? 

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • ICloud is registered to old iTunes account, how can I delete this account off my phone? It won't let me log out or delete icloud and I can't remember my password or security questions. Please help as its driving me nuts!

    Hi there Apple Community!
    I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore) and I can't remember my password or security questions, argh.
    Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts!
    Many thanks in advance.

    Paulini88!!! wrote:
    Hi there Apple Community!
    I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore)
    Then update it to new email address. Creating a new AppleID is usually not a good thing as anything on your old account will not be transferred to your new account.
    See this -> Change your Apple ID - Apple Support
    and I can't remember my password or security questions, argh.
    So reset them...
    See this -> If you forgot your Apple ID password - Apple Support
    Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts
    Restoring it will not delete it.
    You need to turn it off (Settings > iCloud - Delete account then re-enable it with updated AppleID.
    This is the ONLY way you can do it.

  • I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    fayry wrote:
    ... how do I move over my purchases from my current account to my new account?
    This is not possible...
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
    Apple ID FAQs  >  http://support.apple.com/kb/HE37

  • TS1368 My iTunes account was hacked and charges were made from some other computer. Now my computer isn't being recognized and I need to enter security answers I never provided answers for and cannot access my account to make a purchase. I need help!

    My iTunes account was hacked and fraudulant charges were made. Now when I try to go into my account from my personal computer, it states that "this is the first time using this computer, please enter answers for security questions," I never answered any security questions and cannot change or edit that because it tells me I'm entering the wrong info. How do I get a live person to help me through this so I can return to making purchases on my own account?

    Does anyone have any suggestions?

  • I was locked out of my itunes account ....was never given security questions to answerand i keep getting asked to answer them ..support is no help either ..does any one no what to do

    i keep getting asked to answer security questions for my itunes account ..i was never asked to set upthose questions now i;m locked out and support is no help can some one help me please

    Try calling Tech Support, they should be able to check to see if theres a lock and try to help you reset it, I had to call and get my account unflagged, for something that I didn't even do.

  • I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

    I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

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