ITunes Account/Support help

I need help I have an expired credit card in my itunes acct with an outstanding balance. I tried adding itunes gift cards points but the just seem to disappear so it looks like I lost my itunes cards.... I added a different credit card to relieve the balance but it doesn't seem to go away........and to try and find somone from Apple to talk to for help under SUPPORT that is a joke......its one link to another......Can Someone PLEASE HELP>!!!!!!!!!!!    

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • Will my iTunes account support two iPads, and will the apps that I paid for on one iPad be free on the second iPad.

    Will my iTunes account support two iPads, and will the apps I buy for one iPad be free for the other iPad.

    Yes yes and yes.
    My girlfriend and I use the same AppleID for purchases, and any apps that she purchases I am able to then purchase without additional charges.
    EE

  • HT204053 Hi I've just purchased a iMac which is great, my problem is that I've a apple id account and also my wife has one, is there any way we can have two accounts i.e. separate accounts on the iMac with individual iTunes accounts, appreciate help pleas

    Hi ive just purchased an IMac and encountered an issue i didnt think of put hopefully someone can help? Ive a apple account and also the wife both with seperate itunes accounts etc. Is it possible to have two profiles with seperate accounts on our system, appreciate any help..

    I believe you can accomplish this by setting up separate user profiles for each of you on your Mac (System Preferences>Users & Groups (click the lock symbol if locked and provide the administrator name and password, then click the "+").  That should allow you to sign into separate iCloud accounts and maintain separate iTunes libraries within your respective user accounts.

  • Multiple devices one itunes account - need help!

    We have one computer, 2 iphones & one ipad, all on the same itunes account and now I can't update my iphone because all of my husbands crap is on my phone and there's not enough storage even after purchasing more storage.
    how can I set up my iphone on just MY account?  I don't want all of his apps & stuff on my phone, and now I can't update my phone, buy apps I want, ect...storage is FULL, but only on my phone.  His is fine....of course.
    Thanks for any help.

    I have ipod touch, When you register the ipod Touch give it a unique name. I have also connected all three at same time unless there is an issue I have missed I have had no problem. YOu can also set an option so that when you connect the device itunes will not start and then you can manually start it and choose the device you want to upgrade..etc.

  • HT1146 I have a NEW e-mail provider. I must CHANGE this on my Apple & iTunes account - need HELP !

    I haved moved after 38 years in the same place.
    I have changed e-mail addresses and cannot seem to get Apple to leave my OLD address alone. In trying to fix this, I have changed my password several times, and am now having a really bad time even getting into my iTunes account etc.  Need some help here.
    Thanks, Brian

    I'm assuming OS X here based on the choice of forum, and not iOS based on the footer.
    Please do not repeatedly change passwords or repeatedly fail passwords logins, or you'll risk triggering the evasion processing.
    I'd expect Apple to send a confirming email message to the old email address when you manage your AppleID data over to the new email address, but the selection should otherwise remain.  The mail message sent to the old address is intended to notify the user, should the account have been highjacked. 
    The email address is not tied to the AppleID password.  Other than you'll need the password to log in and change the saved email address. 
    You'll have various prompts for passwords around Safari and iTunes that might remember the old OS X settings via your local Keychain, and you'll be changing those as you log in.  (That's your local system applying defaults, and not anything at Apple.)  You can either change those as you log in, or you can open Keychain Access and (carefully!) find and remove the old entries.  (I'd strongly encourage making a backup of your keychain or of your system before deleting old Keychain entries.)
    If something else is going on and you've verified the email settings are correct on your account, then you'll probably want to contact the folks at Apple directly.

  • I have two ipods that cannot sync to my macbook because i had to replace the hard drive in the mac.  the ipods say they are synced to another itunes library and can't be synced with my new itunes account.  help!

    i have two ipods that are synced to my previous itunes account that was on my macbook before the hard drive crashed.  i can't sync with the new itunes on the new hard drive - help!

    Why did you start a new account?
    Copy everything from your backup copy of your computer to your new hard drive.
    Ipod will sync to one itunes library at a time.  Syncing to another will erase the current content from the ipod.

  • I have an iPhone sync'd to my iTunes. My boyfriend has his own iPhone with his iTunes account set up within it. We want to sync his iPhone to my iTunes account on the PC but we wnt to retain everything from both phones and the iTunes account. Help?!?!

    I have an iPhone sync'd to my iTunes. My boyfriend has his own iPhone with his iTunes account set up within it. We want to sync his iPhone to my iTunes account on the PC but we want to retain everything from both phones and the iTunes account. Is this possible? Help!

    zoe1713 wrote:
    Is this possible?
    No. If you connect his phone to your iTunes account/computer, ALL iTunes content on his phone will be erased. By design, iPhone syncs or manually manages iTunes content with ONE computer at a time.

  • HT204053 We just got a new computer and one of us may lose our Itune account.  Help!

    Both my husband and I have had separate ITunes accounts on our computer that we download and purchase our own music into.  Now we also each have IPhones and separate apple IDs for downloading and purchasing music.  We just got a new computer which only allows one Apple ID.  What do we do?  Will one of us have to give up our account and lose our music library? 

    http://support.apple.com/kb/HT4137
    Restore as a new iPhone

  • Family using one itunes account, need help

    A while back my sister got her first ipod so we set up an account for her using dad's email and credit card. Then I got my own and set up my own library on my computer, but still used dad's itunes account. Eventually I came to realize that any giftcards I redeemed could be used by her despite being on a separate computer, so the little brat keeps on using my money.
    Anyhoo, my dad just got an iphone, and we figured we might as well all get our own separate accounts seeing how much trouble sharing one has caused. But I'm unsure of how to go about this. If I make a new account for myself, will I still be able to access my own music? Will dad be able to use the old account with no problems?

    If I make a new account for myself, will I still be able to access my own music?
    Yes, but you will need to keep track of the username and password for both accounts.
    Will dad be able to use the old account with no problems?
    Yes, unless the password is changed. You need to be able to log into an iTunes Store account for the authorization process needed to use content other than iTunes Plus songs purchased with it.
    (39527)

  • Can I use 2 iPhones with the same iTunes account? help...

    At the moment I have an iPhone 3G but my wife doesn't. I have a Windows Vista machine at home that has all our music in iTunes and all the apps I have downloaded from the app store. We only have 1 login to our windows vista PC that we share, we don't have individual signons.
    On Friday I will be upgrading to the 3Gs and my wife will also be getting one.
    My question is can we sync both iPhones with the same PC using the same Windows login and the same iTunes account, i.e. share all music and apps with both iPhones?
    Thanks

    A computer can sync a dozen iPods and/or iPhones (just saying).
    However, You can't use more than one computer for that iPhone.

  • Problems with address on new itunes account..help!

    just opened itunes account, while setting it up it says im in canada and wont let me change it so the rest of my address wont go through so i cant complete it, any one have anyideas?

    but i dont live in canada i live in the uk

  • HT1918 How do I contact iTunes account support?

    What is the phone number for account support, my credit card is fine but it says i need to contact customer support ot finish my transaction

    Click here and request assistance.
    (78959)

  • TS4006 can someone please tell me how to stop my daughters iTouch from receiving my messages and calendar appointments.  Is it to do with the icloud, or that her account is linked to my itunes account.  Help!

    we have bought my daughter a 2nd hand itouch 4th gen, which I have synched , put all her apps etc on, and today she has received my received messages, and reminders from my calendar.  how do I stop this?
    Is it something to do with icloud?  or is it that her itouch is linked to my itunes account?
    Anxiously awaiting a resolution please.
    Thanks

    Welcome to the Apple Community.
    It's because you are both using the same iCloud account, you need to have separate accounts. iTunes is a separate account and you can continue to share that account to share music, apps books etc.
    To give her a different account, log out of iCloud on her device (settings > iCloud, scroll down and delete account) and sign back in using the create an Apple ID option.

  • Can my iTunes account support 2 iPad

    My wife and I have iPads and my wife has the iTunes account on her computer with all the music etc on it. Can we both use her iTunes account for our iPads.

    If you mean iTunes Store accounts, yes. If you mean iTunes libraries, an iPad can be synched to only one iTunes library at a time, so you cannot sync your iPad to both your computer and your wife's.
    Regards.

  • HT1203 how many devices can one itunes account support?

    How many devices can one account support? My children have apple products but im an overprotective mommy amd want to monitor it all in my acct. (4 kids)

    Up to 10 devices total (up to 5 of those can be computers).

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