Itunes account was hacked...EVERYTHING was changed!?
My itunes account was hacked a few months ago and I'm just now noticing it. I rarely used this account, but yesterday I decided to log back in because I had some unused itunes credit. So, when I tried to login it said that I was giving the wrong information. So, I was confused and so I tried to reset my account password by email. The only thing was that I wasn't receiving an email (because the hacker CHANGED EVERYTHING). So, then I tried the other option by authenticating...so I put in my birthdate....and that was changed too...So...I called apple support because I thought they could help me out. So, I gave them my original apple id and they told me that it wasn't on file, like it never existed. So, I told them that they were WRONG! So, they checked again and said that there was no record of me ever making my apple id. So, I mentioned to them that I was hacked and asked them is there anyway they could use the "hacker's" apple id so that I can reclaim my account (which has money and etc on it). They said that they couldn't not give out personal information.....So basically they're telling me that they can't give me information on my own account! I also have emails proving that this was my account at one point and time and that my infomation was changed by someone in a different country. I had to make another apple id and it *****! I want my old one back and it isn't fair that this HACKER gets to get awaiy with it! Is there anything I can do...like call apple headquarters or something?
Contact itunes support.
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My iTunes account was hacked and fraudulant charges were made. Now when I try to go into my account from my personal computer, it states that "this is the first time using this computer, please enter answers for security questions," I never answered any security questions and cannot change or edit that because it tells me I'm entering the wrong info. How do I get a live person to help me through this so I can return to making purchases on my own account?
Does anyone have any suggestions?
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My itunes account was hacked 17 $ stolen what do i do?
my itunes account was hacked and 17$ were stolen what do i do?
There seems to be a big push in the last week for hacking accounts. I got an email saying that an app was downloaded from an unknown device using my AppleID. I immediately changed my password and saved my balance from anything happening. But the app is still up on the iTunes store, even with a ton of feedback from people saying it was downloaded and their accounts hacked (losing their entire balance). The only way that I can gather someone hacked my AppleID is from my iPhone as I rarely access it from my computer which is locked up tight and behind a personal pfSense firewall along with AV detection on each PC. Phones are very vulnerable nowadays, which is why I am guessing this is the method of attack.
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My Itunes account was hacked and 300$ stolen and I cannot get itunes to respond. Any advice?
The money was stolen off of gift cards stored on my itunes account, and I did close the card on the account. I have changed my infortiona security wide but kept the rest of the changes they made to my account as proof. It has indeed been 48 hours since I conta cted them, and still no response. Also on this forum others have reported the same thing happening. Very sad I cannot even call Itunes about this. Thanks for your response.
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1- My itunes account was for uae store and i change it to the usa store by an itunes gift card , When i change it i lost all of my purchased and i cant do any updates for the apps and games what should i do to get them back .
2- Can I Transfer the amount to another Account .
and thnxCall Apple sales support. Something apparently went wrong in your transaction. In the USA the number is 1-800-676-2775.
Best of luck. -
My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in and see my music but not make purchases from the store or even redeem an itunes gift card so I set up a new login/account with another email account of mine. On the new account I can redeem my gift card and download items onto my ipad2. Is there any way to move my music to the new account?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
My iTunes account was hacked. How do I get my account reactivated?
My iTunes account was hacked. There was an app on my phone that I did not purchase. It made 'in app' approved purchases on my account to the tune of $100 that I did not authorize. I have contacted PayPal who put a stop on payments. I have tried contacting the iTunes store several times over the past 3 days, and there has been no response. My iTunes account has now been disabled. How can I get help with this if nobody is responding to my emails? Is there a phone number to contact?
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
iTunes Store: What to do if your account has been compromised
There is no phone number. -
My Itunes account was hacked and my Apple ID was disabled. I followed the instructions from APPLE to backup and restore from Itunes but that did not work. Any suggestions?? Thanks!!
Are you saying that you contacted Apple support and they instructed you to backup and restore your iPad? Or do you mean that you picked up this information from an online support article? If you spoke to an Apple rep or received these instructions via email, contact them again for further help.
I fail to see how restoring your iPad would enable yoyr Apple ID. -
When i added my credit card to itunes account, my account was changed €1.98? Why?
That is to verify your card and that it works. The charge will be reversed and will not appear on your bill. If it does, contact iTunes support in your country.
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My itunes account was broken into in april 2012 and my apple ID is still disabled and I can not get into my account. What do I do to get it enabled?
There is no phone support for itunes.
Click Support at the top of this page, then click Contact Apple Support -
I have a credit card with my account first change was a new account, but when you bought any new product for my account is rejection, noting that the credit card was used to my previous account was changed to none
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Your iTunes account was disabled
How can I unlock my account in apple store??
I always write error "your iTunes account was disabled"changed the password, but the account is still not working
wrote another such error "There was an error in the App Store. Please try again later. (100)" -
My iTunes account was disabled. How can it enable again?
I have just found that my iTunes account was disabled.
Please enable my account so I can buy apps and music.
Thank youIf changing your password does not solve, then contact itunes support
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My itunes account was set up under an email account that has been deleted. I started a new i tunes account but have the same device as with the old account. How do i keep my music thats on my ipod touch from being deleted whin i sync it to itunes after purchasing new music?
I have the same problem (deleted email account). I think I mistakenly set up an account when I was buying an Apple product online, not realizing that it would be the same ID as my iTunes.
What is the way to actually contact Apple?
I have been clicking around in circles for hours! Will I have to pay them to resolve this? I don't have any products still have applecare . . . -
Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?
Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/
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