Itunes add "alone" playlist and tracks i've suppressed...

Hi everyone.
Friend of mine had some trouble with itunes. She suppressed some tracks and playlists in her itunes library and everytime she connect her ipod or relaunch the app, everything comes back (finding only the infos of songs, not the songs files, so they show up with the exclamation mark). Already suppressed everything on the ipod and sync it again without the songs she has previously suppressed on her computer. But when relaunching itunes on the computer, everything comes back again... What to do then?
Thanks for help.

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

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Copied my iTunes from my Mac to my Windows 7 laptop, now there are thousands of songs missing on the Windows copy with the exclamation point. everything shows up, playlists and tracks, there are just a bunch of songs with exclamation points. how can i properly sync my iTunes from my Mac to my PC? using iTunes

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Thanks, and I noted what you said.
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I created another problem for myself along the same lines yesterday having made a short switch to Windows Media Player in order to bypass troublesome iTunes. But that reminded me how badly displayed Media Player is so I switched back only to find that Media Player somehow wiped some of the main iTunes folders in the process.
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For you trying to be helpful, it's almost impossible to know what the complainant has been muddling with.
I just didn't like having to click 'my music' and a forest of other files before finding the actual music. Probably it was me who did the damage in tampering with that.
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Itunes add "alone" playlist and tracks i've suppressed...

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