ITunes album view not working and no album art?

Hi all -
Bought a 64GB iPhone 5 and uploaded my music via my desktop - all seems to have run fine, except that album artwork isn't showing for many of them, even when I select the option "View artwork".
I've read on another thread that ID3 tags of 2.3 or lower are not supported, but find it hard to accept there's no compatibility here - so am presuming user error rather than Apple trying to force users to manually update all their albums (I have 57GB of music - don't want to update album art on everything!)
Also, I've just downloaded and installed iTunes on my laptop, and connected the iPhone to laptop. However, the album view options aren't working. All songs are simply listed by album name, but none of the column listing features work either (ie, sort by name, genre, etc).
I presumed iTunes had crashed, but restarting the laptop and the same happens. Am on latest software for iTunes and iOS 6.
One more curiosity - how do I download my music from the iPhone to the desktop? I had presumed it would do this automatically (ie, into the iTunes media folder) but so far nothing.
Or is it simply the case that iTunes is preparing to download all music into the desktop, hence why it's not working properly? Simply because there's no notice of anything happening.
Apologies for any newbie questions - found myself using the iPad quite a lot for apps, but never for music as it was only the 16GB version, so have been sold into joining the Apple walled garden. Would be nice to get these issues sorted out, though.

Hi David
Yes, I found the importer now. I also fixed my problem, but with 'brute force':
For each of the folders not being indexed, including the ~/Library/Mail folder, I turned on Privacy in the Spotlight System Prefs and then turned it off again. This seems to have fixed things. I did this for some old document folders too and that also seems to have worked.
So far so good. thanks again. For now I'm marking this as solved.

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