ITunes always crash when I press the browse button...
if I have opened the browse window in iTunes main window,and then start to play musics, at this moment when I press browse button to close the browse window, iTunes always crashes.
I don't know if it is a bug. Anyone can help me?
thanks
hiya!
Indeed, when crash happend it gave me a popup window to say that it has met a problem and have to be closed.
okay, let's try enlisting some additional technical help then.
we'll get a crash log from itunes, and send it to so someone who can interpret crash logs.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
generate the crash, collect the crash log, and send it to this email address
in the email:
(1) state the precise version number of itunes that you're using.
(2) include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.
love, b
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