Itunes and app store lost internet connection

Itunes and appstore plus an unrelated menubar appstore app and xmarks won't connect to the internet but I have internet connection. Anyone know why this would happen? I reinstalled my operating system which fixed the problem for a while but now it has reoccured and I'm absolutely sure that it wasn't due to my fiddling with system settings.

You posted in a forum devoted primarily to a workstation Mac.
I'd poke around in other forums and places.
Mac App Store
iTunes for Mac
Using Snow Leopard
Apple Support

Similar Messages

I cannot open iTunes and App-Store despite WLAN connection

I cannot open iTunes and App-Store on my iPad despite WLAN connection

Hey andywack,
If you are unable to connect to the iTunes Store with your iPad, try these steps:
Can't connect to the iTunes Store - Apple Support
http://support.apple.com/en-gb/HT201400
Regards,
Judy

TS1368 itunes and app store say cannot connect - I reset all the settings, enabled location services so the

I reset all the settings, enable location services so time and date would be auto, update iOS, re-entered network key - cannot connect to app store continues

You must not be connected to the internet via wifi.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

My iPad will not connect to the iTunes and app stores

Hi
I was wonders ring whether anyone would be able to help me with this problem that I'm having. My iPad is connected to the Internet and I can use any app that needs Internet access except the App Store and iTunes Store. Anyone help would much appreciated
Cameron.

1. Sign out of iTunes and App Store and sign back in again
2. Settings>General>Date & Time>Set Automatically>On
3. Check you Time Zone

ITunes and App Store not connecting with Apple id after iOS 8

After updating to iOS 8.0.2, I have tried updating apps and buying music but nothing happens on my iPhone 5 or my iPad. Can someone help with this? All it shows it the rotating circle saying it's looking or working or whatever but even after logging in with the Apple id nothing works. I can connect my phone to the computer and things update but still shows on phone/iPad after that I still need to update apps.

Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe

What would cause no browser to find internet, but iTunes and App Store work?

I am able to go to Apple iTunes Store, Apple App Store and check for Software Updates, but can't connect to Internet through Safari, Firefox or Google Chrome. What would be the reason? Any help would be greatly appreciated.
Jodmcc1

What happens when you try to load a page in a web browser? Is there some kind of error message, and if so, what does it say? Have you tried multiple different pages, with the same results? What about Mail - do you use that, and if so, is it able to connect?
I notice there's a disparity between the short text preview of your post and what is actually showing. I'm not sure whether that's because you edited the post or what, but you had (at some point) said:
if I can access both the iTunes and App Stores and download virus definitions
The question in my mind is, what virus definitions? What anti-virus software do you have installed? Have you tried disabling it to see if the problem goes away?
Edit: Ahh, and now I can see the post where you said that, whereas it wasn't showing up at all before. This forum software is having serious problems this week!

TS1368 I could not connect to iTunes and App Store after I downloaded ios6 in ipad2

I could not connect to iTunes and App Store after I downloaded ios6 in ipad2

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I lost my itunes (and app store) pass word. I updated by going to the itunes store. However, now the app store won't accept the new password.

I lost my itunes (and app store) password. I updated by going to the itunes site per the responding emailed instructions. However, now the app store doesn't accept my new itunes password. What to do? Thanks so much!

Try here > Frequently Asked Questions About Apple ID
If nothing there helps, use the email form here > iTunes Store - Contact Us

Since Updating to 10.9.5 Safari and the App Store drop internet connection periodically while other apps Mailplane and Epic Browser continue to work ?

Hello.
Since Updating to 10.9.5 Safari and the App Store drop internet connection periodically while other apps Mailplane and Epic Browser continue to work ?
Never had this problem previously running a Macmini Server 2010 with the latest Mavericks Updates
Tried reinstalling over my existing OS and seemed ok until I once again updated to the latest security and Safari updates
Any ideas ?
Using ethernet but wireless acts same,
Cliff

I also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
DT

TS1702 iPad iTunes and app store closes

I have a iPad 1 and iTunes and app store closes after 5 min of use. Have closed all apps. Powered off and performed reset updates are current . Need help please

Hey Carly!
It sounds like you are experiencing an issue with connecting to the iTunes Store. We have an article that addresses this issue, and it can be found here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Specifically, these are the steps for troubleshooting this issue on your iPad:
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue persists, see troubleshooting Wi-Fi networks and connections.
Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

ITunes and App store access after changing Apple ID.

Having changed country of residence recently, I changed my Apple ID. However, the old ID continues to come up on my iPad and asks me for my password. The ID has been closed and it will not accept either my old password or my new password under the new ID. It does work on my PC under the new Apple Id, but I cannot access, download or update any apps etc on my iPad.
When attempting to access the Apps Store it constantly comes up with a log-in using my old ID and will not et me change that ID. If I try to change the password using "Forgot password", it simply will not recognise the old ID as being a valid ID. The email address for the old ID is no longer valid or in use and that is why I chnaged my Apple ID rather than setting up a new ID.
Any help greatly appreciated
Old Silva

Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe

Intranet Apple ITunes and App Store

Hi
In our network environment, we are trying to limit a group of computing devices to only communicate in a secure environment. If we could limit these units to always communicate with a server in a DMZ zone, and the server pass the information to the small group of computing devices.
Is it possible to configure a Mac or windows platform server to work as a relay that can provide connectivity to iTunes and the App Store?
The goal is to have, in a secure environment, access to iTunes and App Store content without having the computing devices ever reach the internet.
Thanks

The "13" is, I believe, embedded in US Federal law. That does niot answer your question, however.
If you are using a Mac, you can set up accounts for the children and use parental controls to limit acces to things. If you want them to buy things, do it through your own account under control.
Barry

After restore, itunes and app store crash on launching

I just restored my OS (latest 3.2) due to some problems. Now itunes and app store crash a few seconds after launching. If I'm not connected to internet then they don't crash (but of course they are useless)

What was the problem that caused you to restore? Maybe there is some corruption that is in the backup that is causing the problem. I would try restoring to as-new condition to see if the iPad works all right in that configuration and then determine how to proceed.

Gkbisd : itunes & mac app store unable to connect

hye,
i'm running 10.9.4. without a problem, but since a few days i'm unable to get itunes and app store.app connecting to the internet.
Checking console i'm getting these messages :
[quote]
18/09/2014 09:53:32,154 com.apple.launchd.peruser.501[198]: (com.apple.iTunesHelper.58288[342]) Exited with code: 1
18/09/2014 09:57:11,000 kernel[0]: iTunes (map: 0xffffff801d6fcf00) triggered DYLD shared region unnest for map: 0xffffff801d6fcf00, region 0x7fff96c00000->0x7fff96e00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
18/09/2014 09:57:21,936 iTunes[476]: AVF error: AVDLoadAllAccelerators machine not supported
18/09/2014 09:57:35,464 iTunes[476]: CFNetwork SSLHandshake failed (-9806)[/quote]

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Why i cant sign in my icloud id in itunes and app store setting?

Can you help me solve this itunes and app store setting?

Cannot connect to App Store?
1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo.

Itunes and app store lost internet connection

Similar Messages

Maybe you are looking for