ITunes and App Store not accepting my Apple iD
I cannot sign in with my Apple iD on either application. I get an error message on iTunes after approx 2 mins saying "We could not complete your iTunes store request. The secure network connection was refused. There was an error in the iTunes store. Please try again later.".
I get a different message on App Store simply saying "Connection failed".
I'm running a MacBook with MacOS X version 10.6.8, with iTunes version 10.4. All my software is up to date. I've tried disabling the firewall in MacOS this makes no difference.
The username and password are correct for my Apple iD as i'm using it to post on the community board.
I am able to browse the stores but can't purchase anything as it requires me to sign in to purchase.
Both applications have worked in the past with this iD, but my last purchase was back in April, I don't buy too much, now I can't purchase anything anymore as it won't sign in.
Can anyone help me?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom
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Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
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Old SilvaHi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
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Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
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