ITunes and Computer freeze when connecting 160GB iPod classic

160 GB iPod Classic
Model: MC293LL
Version: 2.0.4 PC
iTunes version: 11.1.3
computers: 1 Win8 desktop,
1 Win7 Home Premium, Service Pack 1 Notebook
since yesterday I started having trouble with my iPod. When connecting it to the Notebook it showed a message: "There's a problem with this device. Scan the drive now and fix it". After clicking on scan and trying to fix the problem the notebook froze, so I connected it to me desktop, and it worked, it said that the problem was fixed. But when trying to open the iTunes it froze and after disconnecting it I realised the music was gone. So I connected it again, the same "There's a problem with this device. Scan the drive now and fix it"-message showed, but at the end the computer said it didn't detect any problem with the drive, so I opened iTunes and restored the iPod, and it worked but after that iTunes froze, then Windows Explorer and then the whole computer. Tried to connect the iPod to the Win7 Notebook and the same thing happened, first iTunes froze and then the computer froze, they both didn't show the blue screen.
What can I do? The iPod was already restored to the factory settings.

i had the same problem. all i did was download the newest version of itunes, which i had been putting off for months because it takes so long. after i did this itunes worked fine for me
hope this helps

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Hey!
That EXACT thing happened to me! 2 nights ago I'm downloading like crazy, all is well. I got on LimeWire and downloaded some videos and tried to put them on my iPod. Imported them into iTunes then tried to put em on my iPod and it completely wiped out all my songs! So I get back on, put the songs back in, and about half way through the update the thing freezes. I've re-installed everything, and have reset my iPod. Did you figure out what to do? Maybe your fix will fix my problem, too.
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Sorry for my english, i speak spanish... HELP
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sphericalcamel wrote:
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Need more info to help
How big is your iTunes library?
Which version of iTunes are you using?
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- You will never get a proven solution since there are many many causes of your problems. Wait, there is a proven solution. Puchase a new Mac and a new iPod.
- Try here fore the iTunes problem. It includes a link for XP
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
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- A reset. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore the iPod from backup
- Restore the iPod to factory defaults/new iPod.

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Read problem incorrectly
Message was edited by: hmacross

Blue screen when connecting my iPod Classic to Windows7

Hi!
I know there are lots of these problems round here, but none of them actually seemed to apply to my situation nor did the advices seem to have helped me.
Here's the thing:
A few days ago while synching my iPod Classic with iTunes, it just crashed. I mean it stopped syncing but wouldn't eject. I got angry and just unplugged my iPod (I'm an idiot, I know) . After that, I tried to synch it again but i would just plug it in, click 'sync' and nothing would happen . For less than a second it would sync but nothing would actually happen. I decided to reboot my iPod. That's where real trouble started. After clicking "Reboot..." my laptop just crashed and blue screen popped up. Every time i plug my iPod while iTunes is on, the same thing happens - blue screen. I already checked my drivers, they're all updated.
Here's what it says when the blue screen pops up:
Technical information:
*** STOP: 0x00000034 (0x00000000000000AB6, 0xFFFFFFFFC0000420, 0x0000000000000000, 0x00000000000000000)
I'm going to the seaside in a couple of days and I desperately need my iPod.
Would be very grateful for any kind of help and feedback .
EDIT:
Oh, I forgot to add. I also checked my laptop's memory, it wouldn't detect any problems. Also, when i plug in my iPhone, everything works just fine.
Message was edited by: ramifromwarszawa

Thank you for using the Apple Support Communities
This seems to be more of an issue with Windows than with iTunes or the iPod. I would suggest scrubbing it for malicious software or seek out a professional.
-Zeph

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ITunes and Computer freeze when connecting 160GB iPod classic

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