ITunes and DNS Cache Table
I would like to submit the following information to the forum board for feedback. I had the strangest entry hit my cache table in the past hour. At this point I do not know if I have a missing link in my security or if it is time for a program patch. The first entry is the table entry. From there I began a “Whois” search. I have provided three searches for review. The security team may want to have a look.
93.248.250.17.in-addr.arpa
Record Name . . . . . : 93.248.250.17.in-addr.arpa
Record Type . . . . . : 12
Time To Live . . . . : 84614
Data Length . . . . . : 4
Section . . . . . . . : Answer
PTR Record . . . . . : swquery.apple.com
C:\>cd whosip
C:\WhosIP>cd whosip
C:\WhosIP\whosip>whosip -r 93.248.250.17
WHOIS Source: RIPE NCC
IP Address: 93.248.250.17
Country: Germany
Network Name: DE-TELEKOM-20080212
Owner Name: Deutsche Telekom AG
From IP: 93.192.0.0
To IP: 93.255.255.255
Allocated: Yes
Contact Name: Deutsche Telekom LIR Role Account
Address: Deutsche Telekom AG, Internet Services, Ammerlaender Heerstrasse 1
38, DE 26129 Oldenburg, Germany
Email: [email protected]
Abuse Email:
Phone: +49 441 234 4530
Fax: +49 441 234 4589
WHOIS Record:
% This is the RIPE Whois query server #1.
% The objects are in RPSL format.
% Rights restricted by copyright.
% See http://www.ripe.net/db/copyright.html
% Information related to '93.192.0.0 - 93.255.255.255'
inetnum: 93.192.0.0 - 93.255.255.255
org: ORG-DTA2-RIPE
netname: DE-TELEKOM-20080212
descr: Deutsche Telekom AG
country: DE
admin-c: DTAG-RIPE
tech-c: DTAG-RIPE
status: ALLOCATED PA
notify: [email protected]
mnt-by: RIPE-NCC-HM-MNT
mnt-lower: DTAG-NIC
mnt-routes: DTAG-RR
mnt-domains: DTAG-NIC
changed: [email protected] 20080212
source: RIPE
organisation: ORG-DTA2-RIPE
org-name: Deutsche Telekom AG
org-type: LIR
address: Deutsche Telekom AG, DT TS
Zentraler Service
Ammerlaender Heerstrasse 138
D-26129 Oldenburg
GERMANY
phone: +49 441 234 4530
fax-no: +49 441 234 4589
e-mail: [email protected]
admin-c: AK250-RIPE
admin-c: BB3803-RIPE
admin-c: BP32-RIPE
admin-c: DTAG-RIPE
admin-c: ES4155-RIPE
admin-c: HI56-RIPE
admin-c: HB3076-RIPE
admin-c: IB1248-RIPE
admin-c: KK281-RIPE
admin-c: LB470-RIPE
admin-c: LF1459-RIPE
admin-c: MBT1-RIPE
admin-c: PA3357-RIPE
admin-c: RF2686-RIPE
admin-c: RV32
admin-c: SL7866-RIPE
admin-c: SH4639-RIPE
admin-c: VZ56-RIPE
mnt-ref: DTAG-NIC
mnt-ref: RIPE-NCC-HM-MNT
mnt-by: RIPE-NCC-HM-MNT
changed: [email protected] 20040415
changed: [email protected] 20040901
changed: [email protected] 20041104
changed: [email protected] 20041104
changed: [email protected] 20041112
changed: [email protected] 20041112
changed: [email protected] 20041112
changed: [email protected] 20041119
changed: [email protected] 20041126
changed: [email protected] 20041130
changed: [email protected] 20050201
changed: [email protected] 20050207
changed: [email protected] 20050214
changed: [email protected] 20050215
changed: [email protected] 20050316
changed: [email protected] 20050426
changed: [email protected] 20050503
changed: [email protected] 20050509
changed: [email protected] 20050509
changed: [email protected] 20050509
changed: [email protected] 20050510
changed: [email protected] 20050510
changed: [email protected] 20050601
changed: [email protected] 20050609
changed: [email protected] 20050704
changed: [email protected] 20050704
changed: [email protected] 20050915
changed: [email protected] 20050921
changed: [email protected] 20051116
changed: [email protected] 20060103
changed: [email protected] 20060105
changed: [email protected] 20060116
changed: [email protected] 20060201
changed: [email protected] 20060201
changed: [email protected] 20060201
changed: [email protected] 20060201
changed: [email protected] 20060208
changed: [email protected] 20060209
changed: [email protected] 20060223
changed: [email protected] 20060227
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changed: [email protected] 20060310
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changed: [email protected] 20060314
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changed: [email protected] 20060320
changed: [email protected] 20060321
changed: [email protected] 20060321
changed: [email protected] 20060327
changed: [email protected] 20060330
changed: [email protected] 20060404
changed: [email protected] 20060615
changed: [email protected] 20060623
changed: [email protected] 20060626
changed: [email protected] 20060626
changed: [email protected] 20060626
changed: [email protected] 20060703
changed: [email protected] 20060922
changed: [email protected] 20061012
changed: [email protected] 20061013
changed: [email protected] 20061023
changed: [email protected] 20061025
changed: [email protected] 20061106
changed: [email protected] 20061114
changed: [email protected] 20061205
changed: [email protected] 20061213
changed: [email protected] 20061229
changed: [email protected] 20070110
changed: [email protected] 20070116
changed: [email protected] 20070118
changed: [email protected] 20070118
changed: [email protected] 20070131
changed: [email protected] 20070320
changed: [email protected] 20070326
changed: [email protected] 20070329
changed: [email protected] 20070402
changed: [email protected] 20070524
changed: [email protected] 20070530
changed: [email protected] 20070530
changed: [email protected] 20070530
changed: [email protected] 20070531
changed: [email protected] 20070604
changed: [email protected] 20070604
changed: [email protected] 20070604
changed: [email protected] 20070605
changed: [email protected] 20070627
changed: [email protected] 20070629
changed: [email protected] 20070702
changed: [email protected] 20070710
changed: [email protected] 20070810
changed: [email protected] 20070810
changed: [email protected] 20070813
changed: [email protected] 20070814
changed: [email protected] 20071011
changed: [email protected] 20071101
changed: [email protected] 20080117
changed: [email protected] 20080229
changed: [email protected] 20080229
changed: [email protected] 20080304
changed: [email protected] 20080901
changed: [email protected] 20081121
changed: [email protected] 20081124
changed: [email protected] 20081124
changed: [email protected] 20081125
changed: [email protected] 20090103
changed: [email protected] 20090220
changed: [email protected] 20090220
source: RIPE
role: Deutsche Telekom LIR Role Account
address: Deutsche Telekom AG
address: Internet Services
address: Ammerlaender Heerstrasse 138
address: DE 26129 Oldenburg
address: Germany
phone: +49 441 234 4530
fax-no: +49 441 234 4589
e-mail: [email protected]
admin-c: RV32
admin-c: KK281-RIPE
tech-c: RV32
tech-c: BP32-RIPE
tech-c: MBT1-RIPE
tech-c: AK250-RIPE
tech-c: KK281-RIPE
tech-c: HI56-RIPE
tech-c: LB470-RIPE
tech-c: IB1248-RIPE
tech-c: SH4639-RIPE
tech-c: VZ56-RIPE
tech-c: ES4155-RIPE
tech-c: LF1459-RIPE
tech-c: SL7866-RIPE
tech-c: RF2686-RIPE
tech-c: PA3357-RIPE
tech-c: BB3803-RIPE
tech-c: HB3076-RIPE
nic-hdl: DTAG-RIPE
mnt-by: DTAG-NIC
changed: [email protected] 20090220
source: RIPE
% Information related to '93.192.0.0/10AS3320'
route: 93.192.0.0/10
descr: Deutsche Telekom AG
Internet Service Provider
origin: AS3320
member-of: AS3320:RS-PA-TELEKOM
mnt-by: DTAG-RR
changed: [email protected] 20080213
source: RIPE
***Broadbandreports.com whois search:*************
OrgName: RIPE Network Coordination Centre
OrgID: RIPE
Address: P.O. Box 10096
City: Amsterdam
StateProv:
PostalCode: 1001EB
Country: NL
ReferralServer: whois://whois.ripe.net:43
NetRange: 93.0.0.0 - 93.255.255.255
CIDR: 93.0.0.0/8
NetName: 93-RIPE
NetHandle: NET-93-0-0-0-1
Parent:
NetType: Allocated to RIPE NCC
NameServer: NS-PRI.RIPE.NET
NameServer: SEC1.APNIC.NET
NameServer: SEC3.APNIC.NET
NameServer: TINNIE.ARIN.NET
NameServer: SUNIC.SUNET.SE
NameServer: NS3.NIC.FR
NameServer: NS-EXT.ISC.ORG
NameServer: NS.LACNIC.NET
Comment: These addresses have been further assigned to users in
Comment: the RIPE NCC region. Contact information can be found in
Comment: the RIPE database at http://www.ripe.net/whois
RegDate: 2007-03-27
Updated: 2007-04-03
# ARIN WHOIS database, last updated 2009-02-27 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database
*******MarkMonitor.com whois search:***************
% This is the RIPE Whois query server #3.
% The objects are in RPSL format.
% Rights restricted by copyright.
% See http://www.ripe.net/db/copyright.html
% Note: This output has been filtered.
% To receive output for a database update, use the "-B" flag.
% Information related to '93.192.0.0 - 93.255.255.255'
inetnum: 93.192.0.0 - 93.255.255.255
org: ORG-DTA2-RIPE
netname: DE-TELEKOM-20080212
descr: Deutsche Telekom AG
country: DE
admin-c: DTAG-RIPE
tech-c: DTAG-RIPE
status: ALLOCATED PA
mnt-by: RIPE-NCC-HM-MNT
mnt-lower: DTAG-NIC
mnt-routes: DTAG-RR
mnt-domains: DTAG-NIC
source: RIPE # Filtered
organisation: ORG-DTA2-RIPE
org-name: Deutsche Telekom AG
org-type: LIR
address: Deutsche Telekom AG, DT TS
Zentraler Service
Ammerlaender Heerstrasse 138
D-26129 Oldenburg
GERMANY
phone: +49 441 234 4530
fax-no: +49 441 234 4589
e-mail: [email protected]
admin-c: AK250-RIPE
admin-c: BB3803-RIPE
admin-c: BP32-RIPE
admin-c: DTAG-RIPE
admin-c: ES4155-RIPE
admin-c: HI56-RIPE
admin-c: HB3076-RIPE
admin-c: IB1248-RIPE
admin-c: KK281-RIPE
admin-c: LB470-RIPE
admin-c: LF1459-RIPE
admin-c: MBT1-RIPE
admin-c: PA3357-RIPE
admin-c: RF2686-RIPE
admin-c: RV32
admin-c: SL7866-RIPE
admin-c: SH4639-RIPE
admin-c: VZ56-RIPE
mnt-ref: DTAG-NIC
mnt-ref: RIPE-NCC-HM-MNT
mnt-by: RIPE-NCC-HM-MNT
source: RIPE # Filtered
role: Deutsche Telekom LIR Role Account
address: Deutsche Telekom AG
address: Internet Services
address: Ammerlaender Heerstrasse 138
address: DE 26129 Oldenburg
address: Germany
phone: +49 441 234 4530
fax-no: +49 441 234 4589
e-mail: [email protected]
admin-c: RV32
admin-c: KK281-RIPE
tech-c: RV32
tech-c: BP32-RIPE
tech-c: MBT1-RIPE
tech-c: AK250-RIPE
tech-c: KK281-RIPE
tech-c: HI56-RIPE
tech-c: LB470-RIPE
tech-c: IB1248-RIPE
tech-c: SH4639-RIPE
tech-c: VZ56-RIPE
tech-c: ES4155-RIPE
tech-c: LF1459-RIPE
tech-c: SL7866-RIPE
tech-c: RF2686-RIPE
tech-c: PA3357-RIPE
tech-c: BB3803-RIPE
tech-c: HB3076-RIPE
nic-hdl: DTAG-RIPE
mnt-by: DTAG-NIC
source: RIPE # Filtered
% Information related to '93.192.0.0/10AS3320'
route: 93.192.0.0/10
descr: Deutsche Telekom AG
Internet Service Provider
origin: AS3320
member-of: AS3320:RS-PA-TELEKOM
mnt-by: DTAG-RR
source: RIPE # Filtered
This updates my report.
The problem remains with iPhone version 1.1.1.
I can replicate it consistently. Whenever I change from WiFi to EDGE or vice-versa and the IP address of a URL according to the new network's name server changes accordingly from an inside to an outside IP address or vice-versa, when I again seek to access the same URL the iPhone queries the previous IP address, rather than getting the IP address from the new network's name server. The problem does not exist if I enter the IP address directly into Safari's address bar.
In my case, the URL is http://utilika.org. Its IP address according to the EDGE name server is 71.216.5.118. Its IP address according to my internal WiFi network's name server is 192.168.1.3.
If I change between the networks and want the iPhone to ask the new network's name server for the same URL's IP address, I can accomplish this by powering the iPhone off and then on again.
It would be an intelligent feature for the iPhone to notice when there is a change from one network to another and to realize that the new network's name server may not yield the same IP address as the old one, so it would perform a new DNS query when the user again requests the same URL.
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Process: iBooks [1506]
Path: /Applications/iBooks.app/Contents/MacOS/iBooks
Identifier: com.apple.iBooksX
Version: 1.1.1 (600)
Build Info: iBooks-600000000000000~32
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: iBooks [1506]
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Report Version: 11
Anonymous UUID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
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Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
_RegisterApplication(), unable to get application ASN from launchservicesd, and this application requires an ASN, so aborting. error=#-1.
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff821d0286 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff851c9b53 abort + 129
2 com.apple.HIServices 0x00007fff8a10f82b _RegisterApplication + 8950
3 com.apple.HIServices 0x00007fff8a10d4e1 GetCurrentProcess + 24
4 com.apple.HIToolbox 0x00007fff8ef610c7 MenuBarInstance::GetAggregateUIMode(unsigned int*, unsigned int*) + 43
5 com.apple.HIToolbox 0x00007fff8ef61079 MenuBarInstance::IsVisible() + 39
6 com.apple.AppKit 0x00007fff83b83a6b _NSInitializeAppContext + 43
7 com.apple.AppKit 0x00007fff83b82d10 -[NSApplication init] + 605
8 com.apple.AppKit 0x00007fff83b828df +[NSApplication sharedApplication] + 138
9 com.apple.AppKit 0x00007fff83b81426 NSApplicationMain + 314
10 libdyld.dylib 0x00007fff885b55c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff821d1232 kevent64 + 10
1 libdispatch.dylib 0x00007fff8c9ffa6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff821d094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ea3a40d start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff821d094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ea3a40d start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff821d094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ea3a40d start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff821d094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ea3a40d start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5e7b8e78 rdx: 0x0000000000000000
rdi: 0x000000000000130f rsi: 0x0000000000000006 rbp: 0x00007fff5e7b8ea0 rsp: 0x00007fff5e7b8e78
r8: 0x00007fff5e7b8e70 r9: 0x00007fff72b86300 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000618000079080 r13: 0x322e30312e303101 r14: 0x00007fff72b86300 r15: 0x0000000000000000
rip: 0x00007fff821d0286 rfl: 0x0000000000000206 cr2: 0x00007fff713e0fd8
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x101444000 - 0x10149efff com.apple.iBooksX (1.1.1 - 600) <8D69D81B-E7C3-3EBF-BF2F-FEE0343D1B65> /Applications/iBooks.app/Contents/MacOS/iBooks
0x1014d6000 - 0x101570ff7 com.apple.IMCommonCore (1.1.1 - 1) <072C95CE-5A4C-33A3-96E5-6DA57C49C5C7> /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore
0x1015fe000 - 0x10162afff com.apple.BKBookshelfCommonCore (1.1.1 - 1) <E7329D0D-2C8A-33E5-BF77-D6902A2B1D08> /Applications/iBooks.app/Contents/Frameworks/BKBookshelfCommonCore.framework/Ve rsions/A/BKBookshelfCommonCore
0x101648000 - 0x1016b1ff7 com.apple.IMPlatformCore (1.1.1 - 1) <5DF175E8-4369-3659-977D-10431B8DC390> /Applications/iBooks.app/Contents/Frameworks/IMPlatformCore.framework/Versions/ A/IMPlatformCore
0x1016fe000 - 0x10172bfff com.apple.iTunesLibrary (12.1 - 12.1.0.50) <E3BB68BE-6C57-3593-81F4-AD95BADE2E48> /Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibrary
0x101744000 - 0x10174aff7 com.apple.BookKit (1.1 - 255) <501D110F-42F7-390F-A070-54F557F3C006> /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/BookKit
0x10175c000 - 0x10176cff7 com.apple.BKCommonCore (1.1.1 - 1) <755163BC-C69A-3F8D-A101-85C4510CDDD8> /Applications/iBooks.app/Contents/Frameworks/BKCommonCore.framework/Versions/A/ BKCommonCore
0x101787000 - 0x101833fff com.apple.BKPlatformCore (1.1.1 - 1) <8CDD3742-9D86-3460-9B71-B77E685214A7> /Applications/iBooks.app/Contents/Frameworks/BKPlatformCore.framework/Versions/ A/BKPlatformCore
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0x7fff8b36c000 - 0x7fff8b377fdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8b378000 - 0x7fff8b392ff7 libextension.dylib (55.1) <6D0CF094-85E8-3F5B-A3F1-25ECF60F80D9> /usr/lib/libextension.dylib
0x7fff8b393000 - 0x7fff8b397fff com.apple.TCC (1.0 - 1) <61F36A72-B983-3A2D-9D37-A2F194D31E7D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8b398000 - 0x7fff8b3ffff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8bb4c000 - 0x7fff8bc3efff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
0x7fff8bd05000 - 0x7fff8bda3fff com.apple.Metadata (10.7.0 - 917.1) <46BE997C-B1F4-3BED-9332-FAC87297C87A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8bda4000 - 0x7fff8bdaafff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8bdc0000 - 0x7fff8be2ffff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8be30000 - 0x7fff8bec5ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8bec6000 - 0x7fff8bef2fff com.apple.framework.SystemAdministration (1.0 - 1.0) <F2A164C7-4813-3F27-ABF7-810A5F4FA51D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff8bef3000 - 0x7fff8bf2efff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff8bf2f000 - 0x7fff8bf44fff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
0x7fff8bf45000 - 0x7fff8bf86fff libGLU.dylib (11.1.1) <E9ADAD30-0133-320D-A60E-D1A7F91A7795> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8bf87000 - 0x7fff8c26effb com.apple.CoreServices.CarbonCore (1108.2 - 1108.2) <FD87F83F-301A-3BD6-8262-5692FC1B4457> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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0x7fff8cac9000 - 0x7fff8cad7fff com.apple.AddressBook.ContactsFoundation (9.0 - 1563) <CCAB74BF-947C-384D-B4C8-E2118145555B> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
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0x7fff8ce42000 - 0x7fff8ce4dfff com.apple.AppSandbox (4.0 - 238.10.1) <4C171026-DC9A-3CEE-AB42-110859674F61> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x7fff8ce4e000 - 0x7fff8ce50ff7 com.apple.diagnosticlogcollection (10.0 - 1000) <30EAFD80-B9E6-38EA-B85A-9D3550B15545> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/ DiagnosticLogCollection
0x7fff8cfe0000 - 0x7fff8cfe2ff7 com.apple.securityhi (9.0 - 55006) <1F40ECF1-6AEF-3E64-9DAD-ADC646CCEA98> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8cfe3000 - 0x7fff8d34efff com.apple.VideoToolbox (1.0 - 1562.107) <2EAFB008-7F19-34C2-A5A6-43B4CD35FEF3> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8d34f000 - 0x7fff8d34fff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff8d3ad000 - 0x7fff8d67cff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8d6cc000 - 0x7fff8d73eff7 com.apple.framework.IOKit (2.0.2 - 1050.10.8) <FDFB1FBE-6A0E-3D63-828C-CD53500FCB0F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8d73f000 - 0x7fff8d76afff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8d76b000 - 0x7fff8d770ff7 com.apple.ServerInformation (2.0 - 1) <78FDEDE5-202A-3A65-BE75-B0F44A811C80> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff8d77e000 - 0x7fff8d7ffff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff8d83d000 - 0x7fff8dd66ff7 com.apple.QuartzComposer (5.1 - 325.1) <ABCC8B0F-9961-37D3-B231-9F2B9E027411> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff8de20000 - 0x7fff8de25fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8de8e000 - 0x7fff8de9cff7 com.apple.opengl (11.1.1 - 11.1.1) <F79F5FFF-372E-329E-81FB-EE9BD6A2A7A7> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8dedf000 - 0x7fff8def9ff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8dfaa000 - 0x7fff8e1a446f libobjc.A.dylib (647) <759E155D-BC42-3D4E-869B-6F57D477177C> /usr/lib/libobjc.A.dylib
0x7fff8e1ae000 - 0x7fff8e1caff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
0x7fff8e1cb000 - 0x7fff8e28bfff com.apple.backup.framework (1.6.2 - 1.6.2) <63E8CA47-B7B8-3A63-B505-D1622CE52527> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8e291000 - 0x7fff8e297fff libsystem_trace.dylib (72.1.3) <A9E6B7D8-C327-3742-AC54-86C94218B1DF> /usr/lib/system/libsystem_trace.dylib
0x7fff8e298000 - 0x7fff8e29cff7 libGIF.dylib (1232) <061D5354-FE4F-3C7E-B563-99DC0198062D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8e29d000 - 0x7fff8e2eeff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <56AA4060-63DF-3DF0-AB8A-880D0DD6F075> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff8e2ef000 - 0x7fff8e303ff7 com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff8e304000 - 0x7fff8e306fff libRadiance.dylib (1232) <E670DDEF-60F8-3AEB-B6A2-B20A1340634C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8e307000 - 0x7fff8e314ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff8e315000 - 0x7fff8e518ff3 com.apple.CFNetwork (720.2.4 - 720.2.4) <E550C671-930F-3B12-8798-23898473E179> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8e53e000 - 0x7fff8e544ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff8e568000 - 0x7fff8e5f1fff com.apple.CoreSymbolication (3.1 - 57020) <FDF8F348-164D-38F9-90EB-F42585DD2C77> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8e5f2000 - 0x7fff8e5faffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents
0x7fff8e8a8000 - 0x7fff8e8d1ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff8ea39000 - 0x7fff8ea42fff libsystem_pthread.dylib (105.10.1) <3103AA7F-3BAE-3673-9649-47FFD7E15C97> /usr/lib/system/libsystem_pthread.dylib
0x7fff8ea43000 - 0x7fff8eaaffff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <37551DDD-C07C-31EB-923A-9721F03D7E29> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8eab0000 - 0x7fff8eabbfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff8eabc000 - 0x7fff8eae7fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
0x7fff8eae8000 - 0x7fff8eb3cfff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff8ec1d000 - 0x7fff8ec2ffff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff8ec47000 - 0x7fff8ec87ff7 libGLImage.dylib (11.1.1) <3986BFA3-4F55-380F-B01D-91BA9785D70C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8ecca000 - 0x7fff8eccfff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff8ecd0000 - 0x7fff8ed03ff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff8ed0f000 - 0x7fff8eef4ff3 libicucore.A.dylib (531.31) <B08E00D5-13C6-3391-AB3A-8DE693D3B42E> /usr/lib/libicucore.A.dylib
0x7fff8eef5000 - 0x7fff8ef1aff7 libPng.dylib (1232) <6E72AE55-AFB0-3FC4-80B2-EBC3353436B7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8ef1b000 - 0x7fff8ef21ff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8ef22000 - 0x7fff8ef46ff7 com.apple.facetimeservices (10.0 - 1000) <3DCF679D-B06D-3CB4-AE6E-FBC122959529> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
0x7fff8ef47000 - 0x7fff8ef5eff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff8ef5f000 - 0x7fff8f263ffb com.apple.HIToolbox (2.1.1 - 757.3) <D827FC03-5668-3AA4-AF0E-46EEF7358EEA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8f305000 - 0x7fff8f306fff libSystem.B.dylib (1213) <90B107BC-FF74-32CC-B1CF-4E02F544D957> /usr/lib/libSystem.B.dylib
0x7fff8f307000 - 0x7fff8f354fff com.apple.ImageCaptureCore (6.0 - 6.0) <C2DED299-7E2B-3501-9FD6-74892A7484B3> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff8fbde000 - 0x7fff8fc0ffff libtidy.A.dylib (15.15) <37FC944D-271A-386A-9ADD-FA33AD48F96D> /usr/lib/libtidy.A.dylib
0x7fff8fc2f000 - 0x7fff8fc30ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff8fc9f000 - 0x7fff8ff09fff com.apple.imageKit (2.6.1 - 840) <8C974E7D-2258-3FBC-948C-D93226F42DCA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff8ff0a000 - 0x7fff8ff16ff7 com.apple.commonutilities (8.0 - 900) <E5E018A7-FB3C-37A2-9769-49AFAC89FDE8> /System/Library/PrivateFrameworks/CommonUtilities.framework/Versions/A/CommonUt ilities
0x7fff90175000 - 0x7fff90175fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff90176000 - 0x7fff90191ff7 com.apple.aps.framework (4.0 - 4.0) <F3C3C246-101E-3E81-9608-D2D6E9352532> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff901c5000 - 0x7fff901cfff7 com.apple.CrashReporterSupport (10.10 - 629) <4BCAA6B5-EC7F-365F-9D3F-BC483B7E956C> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff901d0000 - 0x7fff90202ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff9021c000 - 0x7fff90484ff3 com.apple.security (7.0 - 57031.10.10) <79C37E73-271B-3BEF-A96E-CDB83FF12CF0> /System/Library/Frameworks/Security.framework/Versions/A/Security1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1295 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 450 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n ...and %s more line(s)\n' '\nContents of %s\n '"${k[22]}"'mod date: %s\n '"${k[22]}"'checksum: %s\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) o["CPU"]="CPU: user "$2"%, system "$4"%";next;} $2~/^disk/&&$4>M2 { o[$2]=$2": "$3" ops/s, "$4" blocks/s";next;} $2~/^(en[0-9]|bridg)/ { if(o[$2]) { e=$3+$4+$5+$6;if(e) o[$2]=o[$2]"; errors "e"/s";next;};if($4>M3||$6>M4) o[$2]=$2": in "int($4/1024)", out "int($6/1024)" (KiB/s)";} END { for(i in o) print o[i];} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' BEGIN{FS=": "} /^ {10}O/ {exit} /^ {0,12}[^ ]/ {next} $1~"Ne"&&$2!~/^In/{print} $1~"Si" { split($2,a," ");if(a[1]-a[4]<'${p[5]}') print;};$1~"T"&&$2<'${p[20]}'{print};$1~"Se"&&$2!~"2"{print};' ' BEGIN { FS="\f";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1;} ' ' BEGIN { split("'"${p[1]}"'",m);FS="\f";} $2<=m[$1]{next} $1==9||$1==10 { "ps -c -ouid -p"$4"|sed 1d"|getline $4;} $1<11 { o[$1]=o[$1]"\n "$3" (UID "int($4)"): "$2;} $1==11&&$5!~"^/dev" { o[$1]=o[$1]"\n "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/, .+:/||b=="") b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;p;' ' s/^.+ |\(.+\)$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2'$'\t\t''\1/p' ' /^ +iP.+:$/{ s/://;b0'$'\n'' };/es: ./{ /iOS/d;s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|m: I.+p$|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/'$'\f''(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8,9,10}$'\f''/;s/ *'$'\f'' */'$'\f''/g;p;' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS="\f"} { printf("'"${f[6]}"'",$1/2^30,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[29]}}'/ { getline d;if(d~"t") print $1;} ' ' BEGIN{FS="\t"} NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub("\"","",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;if(i=='${p[24]}') exit;} END { if(i) print h;for(j=0;j<i;j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pagin|Purg(ed|in)|error|Refus|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} -n1 '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '~ "kMDItemKind=Package"' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}' services '{load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0; };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 88;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;D0 0 N1+18 109;D4 7 11 6;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Recently downloaded Itunes and can't connect to Ping or itunes store.
I have recently downloaded itunes and I can't connect to Ping or Itunes store. I downloaded Itunes a few days ago and both were working but they suddenly stopped working. I downloaded itunes again but it hasn't made any difference. I ran diagnostics and it said "secure link to iTunes store failed" and I can't click on help because it says "Itunes help is unavailable because your computer isn't connected to the internet". I will copy and paste the diagnostic report below. Please help!!! Paul Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001) Sony Corporation VGN-N38Z_W iTunes 10.6.1.7 QuickTime 7.6.8 FairPlay 1.14.37 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.43.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 002BB06403829878 Current user is not an administrator. The current local date and time is 2012-05-08 23:34:20. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is not supported. (16005) Video Display Information Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {2298F306-7179-4312-AB03-5C5F0A929736} Description: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter IP Address: 192.168.0.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 DHCP Enabled: Yes DHCP Server: 192.168.0.1 Lease Obtained: Tue May 08 22:32:26 2012 Lease Expires: Wed May 09 22:32:26 2012 DNS Servers: 192.168.0.1 Adapter Name: {32ADC76E-6E18-42A2-A312-91CFB2B035AB} Description: LAN-Express AS IEEE 802.11g PCI-E Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Adapter Name: {6864BD18-8B01-4731-85D2-6E63C2F43573} Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: Yes Firewall Information Windows Firewall is off. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2010-10-28 23:21:12. **** Device Connectivity Tests **** iPodService 10.6.1.7 is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly. Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly. Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly. Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly. FireWire (IEEE 1394) Host Controllers: Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly. Most Recent Devices Not Currently Connected: iPod classic running firmware version 2.0.1 Serial Number: 8K933A3C2C7 **** Device Sync Tests **** No iPod, iPhone or iPad found.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store -
How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?
App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate). -
Strange issue with Apple ID in iTunes and Safari
I have a client who recently has had a very odd issue with his Apple ID. He is unable to purchase any music from the iTunes store on his MacBook Pro running 10.9.4 and iTunes 11.3. When he tries to purchase a song from the iTunes store, he enters in his correct apple id and password but itunes just returns right back to the login window with blank fields. There is no error message about using an incorrect password or apple id. When we try to log in to the Manage Apple ID page using Safari, we get the exact same thing. No error, just goes right back to the login screen like nothing happened. We can, however, log in to the site using another browser like Firefox or Chrome without issue.
I have done some extensive troubleshooting and isolated it to the user library since itunes and safari work fine in a test account we created. I've tried pulling all seemingly related pref files, application support files, caches, keychain items, the safari folder, etc. Basically if it was in the user library and had safari, apple id or itunes in the file name, I pulled it. This didn't fix the issue. I was able to temporarily fix the issue by pulling pretty much everything from the user library folder's application support and preferences folders. Everything worked for a little while but then the issue returned.
Does anyone have an idea what file could be going corrupt so quickly that is causing both safari and iTunes to no longer log in with his Apple ID?
Thanks in advance!Sometimes resetting an Apple ID password can help > Apple - My Apple ID
If that doesn't help, from the iTunes menu bar click Store > Sign Out
Restart the Mac, launch iTunes then sign in again. -
Can anyone fix this? ipod cannot be updated because the required file could not be found
I've deleted itunes and reinstalled but it does not work Also I noticed in events in photos in itunes my files have duplicatedn secveral times how od I clear them to just one set?Delete the iPod Photo Cache folder. Its location can be found here:
iTunes: Photo sync creates iPod Photo Cache folder -
i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
Albums no longer show up in itunes and screensaver/background control panel
As of a day or so ago I am not longer able to update my pics in itunes as itunes no longer shows my albums in the ipod section of the preferences. Also I no longer see my albums for screensaver in the screensaver pane of the control panel. It seems these two are interconnected. I have tried removing the prefs and am getting nothing. Maybe export the library and reimport fresh?
Newest versions of all software installed.macona:
Welcome to the Apple Discussions. Even though you've tried deleting the preference files try the following:
1 - delete the iPhoto, iTunes and screensaver preference files. The screensaver files will be in your Library/ByHost folder. There may be at least two files with screensaver in the name.
2 - run Disk Utility and repair disk permissions.
3 - run Cocktail and delete the various use caches and run the cron scripts (in the Pilot section)
4 - launch the applications in the following order: iTunes and then iPhoto
5 - now try to reset the screen saver.
Do you Twango?
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