Itunes and hdcp
i am connected from my macbook pro to a samsung hd tv with a dongle and a vga cord. itunes won't let me play the movie i've rented because of "HDCP". What?
So is iTunes giving you that warning message that you need to use an HDCP compliant monitor?
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Recently downloaded Itunes and can't connect to Ping or itunes store.
I have recently downloaded itunes and I can't connect to Ping or Itunes store. I downloaded Itunes a few days ago and both were working but they suddenly stopped working. I downloaded itunes again but it hasn't made any difference. I ran diagnostics and it said "secure link to iTunes store failed" and I can't click on help because it says "Itunes help is unavailable because your computer isn't connected to the internet". I will copy and paste the diagnostic report below. Please help!!! Paul Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001) Sony Corporation VGN-N38Z_W iTunes 10.6.1.7 QuickTime 7.6.8 FairPlay 1.14.37 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.43.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 002BB06403829878 Current user is not an administrator. The current local date and time is 2012-05-08 23:34:20. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is not supported. (16005) Video Display Information Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {2298F306-7179-4312-AB03-5C5F0A929736} Description: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter IP Address: 192.168.0.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 DHCP Enabled: Yes DHCP Server: 192.168.0.1 Lease Obtained: Tue May 08 22:32:26 2012 Lease Expires: Wed May 09 22:32:26 2012 DNS Servers: 192.168.0.1 Adapter Name: {32ADC76E-6E18-42A2-A312-91CFB2B035AB} Description: LAN-Express AS IEEE 802.11g PCI-E Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Adapter Name: {6864BD18-8B01-4731-85D2-6E63C2F43573} Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: Yes Firewall Information Windows Firewall is off. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2010-10-28 23:21:12. **** Device Connectivity Tests **** iPodService 10.6.1.7 is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly. Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly. Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly. Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly. FireWire (IEEE 1394) Host Controllers: Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly. Most Recent Devices Not Currently Connected: iPod classic running firmware version 2.0.1 Serial Number: 8K933A3C2C7 **** Device Sync Tests **** No iPod, iPhone or iPad found.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store -
I am running Windows 7, ITUNES 10.6.3.25. I am unable to see my Iphone/sync my iphone in Itunes. I have uninstalled all components of Itunes and downloaded the newest version to no avail. Please help.....Thanks
I am attaching the Diagnostics data below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron N7010
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0016AA9C0126E318
Current user is not an administrator.
The current local date and time is 2012-07-05 11:42:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number: 8L643QK9V9R
iPhone 4 (CDMA) running firmware version 5.1.1
Serial Number: C8RG57F0DDP8
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.I did all that HT1925 recommended and it was no help. My computer still won't recognize my iPhone. Often trying to start Apple Mobile Device Service fails with an error message that it starts and then stops immediately.
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I have a brand-new iMac (only 2 weeks old!) and downloaded some HD videos from the iTunes store to watch on my pretty new screen. However, they won't play now in iTunes, and instead give me the error "This movie cannot be played because a display that is not authorized to play protected movies is connected. Try disconnecting any displays that are not HDCP authorized." But I don't HAVE anything connected to the computer! So does this mean I can't watch the HD videos on my iMac? Or is there something I need to do in order to authorize it?
I received the same error. I purchased an episode of MadMen from itunes and after it downloaded it, when I try and play it on itunes it will not play. I don't understand this.
I have an Apple 23" CinemaHD display with a 2.66 quad core MacPro and 6G of ram. No other displays are connected to the computer
It is scarry to see that this question hasn't been addressed in over a month, hopefully that means we are the only 2 people with this problem (lol) - but I would love any help with this. -
i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?
Maybe it is in the Purchased category of iTunes,
Try going there -
Please read the title; itunes match has removed my playlists on itunes and iphone and the songs that are supposedly 'matched' on itunes are not showing up on my iphone.
Any Really annoyed about thisiTunes Match does not have the ability to remove local files.
The service operates by comparing the selected iTunes Library with the iTunes Store content and 'matching' or 'uploading' - it is very straightforward a 'match' provides equivalent access to iTunes Store content as a recognised 'purchase'; upload simply copies a 256k AAC variant into the cloud. There are no elements of this activity that can erase the local library content.
Would suggest you explore possible alternative causes of file loss. Given the pattern described of selective deletion, leaving many Songs intact - would suggest making at least 2 secure offline Song file backups and starting the library again from a fresh install of iTunes once a thorough sweep of the system has been completed for virus. It is also worth assessing the physical security of the system - who has access & with what privileges.
To access Songs from the cloud, you would have to manually delete the Song from the library or open an empty library - so even when accessing content, iTunes Match provides no local deletion capability. -
Problem with iTunes and/or updater software??
I just bought a brand new 30gig iPod video. I followed apple's "instructions" and installed iTunes and the iPod software off of the included cd. I then connected my iPod and it charged but itunes never recognized it. Windows can find it (it appears as an external disk drive in my computer and iPod in other places) but iTunes doesn't recognize it at all. I have tried resetting the iPod, uninstalling and reinstalling iTunes/ipod software using the install cd, i have tried downloading the latest software from apples website and installing it that way, I have tried everything but restoring the ipod because the updater software won't even work. every time I try to use it, it just says "Service Error". I really have no idea what to do. The iPod seems to work fine, it turns on, turns off, windows seems to recognize it, but iTunes won't recognize the iPod and the iPod updater software doesn't seem to work at all. The last thing I am going to try is wiping my computer harddrive (it needs it for other reasons, not just this iPod problem) and starting completely fresh with nothing or very little installed besides iTunes and the iPod software.
The article posted in the first response is a great place to start. If that doesn't work, try these out as well:
http://docs.info.apple.com/article.html?artnum=61711
http://docs.info.apple.com/article.html?artnum=93764
Best wishes,
CG -
I'm a PC user with an itunes account for several years. I updated my itunes and now it wont open and shows me 'missing file MSVCR80.dll,and error 7(Window error 126)' keep coming up even after re-installing itunes . What should i do?
Click here and follow the instructions.
(98897) -
I recently got a new computer and got rid of my old one. I am trying to put the music from my ipod touch onto my new computer but keep getting a message saying that my ipod is already synced with a library and cannot be synced with more than one. How do I access that library on my new computer and if I can't are their other ways for me to put the music on my ipod into my new computer?
Syncing to a new iTunes library or computer will erase your ipod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your iPod for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved: http://support.apple.com/kb/HT4946
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device -
after upgrading my iphone 4 to IOS5, it doesn't appear on "Itunes", and also i cann't transfer photos on "iphoto", .., so i cant load, save or erased anything now!
They are now in the videos app!
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Is it possible for two people to use one iMac with iPhone and iPad separate iTunes and iCloud acc?
Apologies if this is a very obvious question. I have one iMac that my husband and I use, he has an iPhone that he syncs with the iMac via iTunes for app such as docs to go. I recently purchased an iPad, I want to also sync with the iMac. Is it possible to use two iTunes and two iCloud acc to one iMac? We would like to pick and choose what we sync as we keep separate docs etc on the iMac, can this be done?
Yes. Just set up your own account in System Preferences > Accounts (User &groups in Mountain Lion). You'll have your own seperate everything including mail.
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My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now what can I do to fix it she has paid or apps and songs and of she makes another account everything will be lost.
Need help please :) thanksAh thanks Razmee however there is NO option to delete the iCloud account in settings!
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Is there a way that iTunes can act as a Radio Alarm Clock?
I have found the radio station I enjoy listening to in the iTunes Radio List. Is there anyway iTunes (and my Mac) can be set to come-on from Sleep mode and start playing that Radio Station at specific times of the day?
Any App or plug-in that does that?
Many thanks
KevinTurning your Mac into a clock radio.
1. In iTunes create a playlist that contains just the radio station you want to wake up to.
2. Export the playlist (as .m3u works well). Get Info on your playlist file and look at the Open With entry to make sure it points to iTunes, VLC or some other app that will stream your station.
3. In iCal create an event entry at the time you want to wake up.
4. Right (or Control) click on your wakeup event and select Get Info.
5. For "alarm" select Open File.
6. Now under Open File there will be a place to add the file to open. It will probably be some default entry (like iCal). Click on it will allow you to select "other." Then use the file dialog to select your playlist file.
Your Mac will wake you up at the appointed time. You don't need to keep iCal running. If you want to put you Mac to sleep for the night then there is one more thing you need to do. Open System Preferences to Energy Saver and click on the Schedule button. Check Start up or wake and set the wake up time to slightly before your iCal alarm time.
Dan -
On my ipad 2 I can't "see" the hundreds of spoken audio tracks that are in my itunes and on my ipod touch. Is there something I didn't do during sync up? The tracks are from voice recordings that were downloaded from an extrernal drive and weren't necessarily tagged as spoken audio. Do I need to go back into itunes and relabel these tracks so they will show up on my ipad2?
Thanks in advance for your help!With the iPad connected to the computer, while iTunes is running, click on the iPad name on the left side under devices. Click on the Movies tab and look for Movie Rentals. You want to "Move" the films to the iPad.
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My ipod nano 5th generation will no longer play any of it's loaded songs. It still plays the video that is on it, and the radio works. It is not recognized by itunes and I have gone through all their help steps. Is there some other way to restore it?
If the iPod is defective and not abused Apple will exchange it at no cost under your warranty.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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