ITunes and iPod aren't working correctly

So, I go and buy my new laptop today, with hopes of loading all my music that I backed up onto 4 DVDs. I go to load my music from the DVDs and they don't work. Whatever. So I go and follow Apple's instructions on how to backup my library on my iPod, then transfer it over to my computer. I followed their instructions, but to no avail. Nothing worked. I can run iTunes by itself flawlessly, but when I plug in my iPod, it automatically freezes my iTunes. I can't do anything with it now. I need some advice, because Google keeps leading me to dead ends. My iPod works fine, but not with the laptop/iTunes. I'm using the latest version of iTunes for 64 bit Vista.

hi y'all!
hmmm. sounds like it's worth checking up on this possibility:
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
love, b

Similar Messages

Help....can't access iTunes and iPod doesn't work when connected

Ant ideas? I get an error message when I try to open iTunes,,,,iTunes has encountered a problem and needs to close....I have reinstalledseveral times...and when I try to sync my iPod using other programs( rhapsody(, it makes a wierd whirring sound and locks up the program.....

Well no, sending an error report to Microsoft about an Apple program won't get you anywhere.
Why not tell us the error message?
edit - Was that it, just that dumb generic message? How about if you try a shift-start of itunes? Press _and hold_ the shift key while starting itunes, and choose to create a new itunes library - does that get you any further?

Latest iTunes and iPod nano not working

Hez guys, I'm trying to solve some problem between last iTunes version and my friend's Win Vista. Every time I plugged in my last generation iPod nano some error message appear saying something like Application is not working properly and application has to be shut downed. I tried to reinstall iTunes but it didn't help at all.
Can you please help me?
Thanx

Try uninstalling the drivers,
Plug in your iPod
Right click on My Computer and click on Manage
that will bring you to the Computer Management
On the left hand side click on device manager
on the right side click on the plus sign next to Universal Serial Bus Controllers
it will show a list, in that list locate iPod or USB mass storage device
right click and select uninstall
Unplug your iPod and plug it back in
Windows should automatically start installing them again
if nothing pops up then right click on Universal Serial Bus Controllers
and choose scan for hardware changes
Should work for you

Can u help me please: ios 5 and 6 aren't working i prefer 5 over 6 cause when i updated both ipod touch 4 and my pc itunes to ios 6 it freezes and crashes on both and in app store as well as music library and when playing music it repeatssticksawfulbeeps

i liked ios 5 better but still had problems but now since i updated to ios 6 on both my pc itunes and ipod touch 4 my music library glithches freezes skips crashes sticks repeats when i play my music and it's unbearable especially since i'm a huge adele fan and can't listen to her wonderful voice properly and i'm experiencing problems syncing my ipod touch and when i connect to the app store on my ipod touch it always crashes and i can't connect to download new apps the only problems i had with ios 5 was sometimes when i use safari on my ipod touch it would occasionally crash but i would rather revert back to ios 5 than be stuck with ios 6 please fix this or revert the software please i'm frustrated and want this resolved and ios 6 is the worst software update i have ever had.
thank you

For the App store crashing see:
IOS 6 App store crash: Apple Support Communities
For othe other problems try:
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.

I have ran the diagnostics test on iTunes and iPod. The diagnostic says there is an iPod, it is identified with the correct name, but it says there is no sync ability. What can I do? iPod nano 3rd generation. All updates are current.

I have ran the diagnostics test on iTunes and iPod. The diagnostic says there is an iPod, it is identified with the correct name, but it says there is no sync ability. What can I do? iPod nano 3rd generation. All updates are current.
It had not been used for awhile and most of the songs that were on there were gone when I turned it on. I was trying to sync to update the library.

sklshrnk wrote:
It had not been used for awhile
Weeks, months, years? It's possible your battery is dying. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.
Syncing Music to iPod

When i plug my ipod shuffle 4th generation in a box pops up and says the right files for this ipod isnt on the system?? sooo i re downloaded itunes and it still doesnt work soo i deleted it all and eredownloaded itunes all up to date and it still doesnt !

when i plug my ipod shuffle 4th generation in a box pops up and says the right files for this ipod isnt on the system?? sooo i re downloaded itunes and it still doesnt work soo i deleted it all and eredownloaded itunes all up to date and it still doesnt ! any help please

What was the exact error message you received? When you removed and re-installed iTunes, did you use the precise instructions in this Apple support document to walk you through the process?
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
B-rock

Accessibility of iTunes and iPod for Blind users

In any of the updates to Itunes or Ipod has the ability to use the product by the Blind been considered? Being a Low-Vision/Blind user I think accessibilty has gotten worse instead of better. This is not just an Itunes on Windows Issue. Itunes on the Mac barily works with VoiceOver
In 7.0.X here are a few things that broke.
1. The Album flipping view mode cause Screen Magnifiers to have problems with Overlay and the Album art is not magnified.
2. No way to navigate the Itunes store if you are totally blind. Why not just let us browse it in Internet Explorer or Firefox and then download afterwords into Itunes.
3. Standard methods for navigating Menus, Tree Views (source list / playlist side) do not work always and some times have very unexpected results.
There are very easy ways to fix this. As you are updating the application make sure that each control or widget gets its own MSAA information. On the Mac side make your developers actually follow your own standards for accessibility even if it means rewriting the program. Well they are at it they can fix most of iLife and Pages.
Now onto the Ipod 3g 4g 5g and the Nano 1g and 2g, These devices with some practice can be used by a blind person if they are setup correctly by someone sighted. Thats all well and good except if you just went out and bought a shinny new 80gb Ipod and now don't know how to navigate it. Well the solution to this is actually very easy. Durring startup it could play a quick set of clicks to let a blind user know it is doing something. Then once it is up and running the menu system could playback via the headphones recorded speech files stored in directory already on the shinny new Ipod. Something like "Main Menu" "Music", the user slides their finger around the wheel one spot to the right and "AudioBooks" and so on. Now your question comes to artists and genra's and Album titles. This could be a feature of the new ITunes 7.1.x where when you are syncing your Ipod it goes to the iTunes store and gets the appropiate audio files needed. or using the Very Nice Apple TTS makes the files on the fly and stores them. You say this would use up space on the Ipod, well yes it would and you could make so a sighted user could turn it off until the iPod resets or they if they are really cramped for space could remove the directory with the sounds in it, but restoring the iPod would put these features back in place. These features have more use then just for the blind, who are highest population for buying audio content be it Unabridged audio books, CD's, or from online sources. Once these features are out in the general public and touted as be available you will have the busy business traveler to the jogger using them, epecially when it is not appropriate to take your eyes from something else, like driving. A driver could just reach down and touch the iPod and press the menu key and here "Music Menu", "PlayLists". Now we click the center button and our drivers heres "Gym Workout" clicks the wheel around to the right and heres "Peaceful Drive". He/She press the play button and heres "Playing, Peaceful Drive, 15 items in list" now this next part whould need to be toggleable on and off, while the iPod is cueing up the song it could say the song name and artist but this could be distracting.
Now if you really got brave with this project you could just add the TTS (Text to Speech) program into the Ipod. It would probably only take as much space as the new games you are selling for the 4g 5g and nano's. I know the Ipod has enough processer power. If it can play compressed video it could be executing a speech synthesizer in the background. With the dropping cost of the iPod I can see you may have to make this an add-on. That would be fine but include like a ten-day trial period with each new firmware update and have it on by default. This way allowing the user base to have time to see what it can do for them. If this is the choice then it should be a very inexpensive addon. Like in the $40 range. With the very extinsive userbase of Ipod's out there the Return on Investment should be very quick. if just 10% of the 300,000 blind people in the USA bought it, that equals 30,000 times $40 equals $120,000. This is not including the Learning Disabled, general poplulation, and people in foriegn countries who would love to have the stuff read it them. Now back to the blind, currently the devices made for the blind that are "accessible" cost from $400 and up that can play digital content not burned to a CD. So, if this was made for the Nano 2g a blind person could spend $200 on the device and $40 on the speech after the ten-days are up or they are coming close. The are still ahead by $160. Now if the person is a eclectic listener like my self then I would buy the 80gb unit at $350 and add the speech for $40 and have all the space I needed for my music, books, and my recordings I do with the Belkin recorder.
Another feature that should be looked into is the ability to play Daisy Content from Recordings for the Blind and Dislexic http://www.rfbd.org This is the new style of releasing text books to those you can not read regular print. They are stored on a CD in mp3 format with a encryped index. Now this type of thing is not a problem since you already have support for your own and Audible's digital rights management in iTunes and adding another method would not be that hard. An iPod Nano 4gb could hold 6 to 8 books for a Grade School, Middle School, High School, or College student. That would be greate, one small device to play content and no worrrying about what Cd the chapter is on or where you put the CD's, and not having to carry around a CD player just for the books. Also an iPod has become common place enough to not be notices.
Shawn,
This will be cross posted to my blog and to the Ipod Forum here. My Blog is located at http://wizardwlf.spaces.live.com

My goal is not to directly influience Apple. I am trying to influiece you the customer to write feedback to Apple, if not on your own behalf, for your family member who is blind/low vision, a blind co-worker at your office, a friend of a friend even. Apple will see my one comment in feedback and say he is just an extremist and being it is just one comment just ignore it becuase their are much cuter things some marketing person wants them to do. They may just respond with use the Shuffle it doesn't have a screen. Why should the blind be limited to 1GB of space?
So here is your chance. Talk to your friends who use the Ipod/Itunes, talk to the manager at your local Apple store, tell them all to think about what they could do with a talking iPod, let alone the accessibility this would give the blind.
The Mimico Kid wrote this in the iTunes Windows Forum
Shawn,
I did a quick search of the Apple web site and found a fair bit of information on accessibility issues for the Mac OS X operating system in general (you might want to have a look here if you're interested) but couldn't find anything relating to iTunes for Windows in particular.
Since Apple has set up these forums for users to help one other with their problems, there isn't much we can do as far as acting on your suggestions. You might want to submit your comments directly to Apple by filling out the forum on this page: http://www.apple.com/feedback/itunesapp.html .
All the best!
I wrote back:
Yes that is a pretty advertisement page for the Tiger Accessibility and for the accessibilty of the hardware.
But what is missing is the same page for iTunes and iPod. Those two products which right now are Apple's Hot market. They do not even train the sales staff in the Apple Stores to use and demonstrate these features to a parent / spouse/ child of someone with a disability.
VoiceOver is great in the finder and terminal and mostly works in Safarie and Mail. It mostly works in system dialog boxes but forget AppleWorks, GarageBand, Microsoft Office. The ProTools folks are actually working on making that program work with VoiceOver even better.
My best recommendation to anyone on this forum who is a Mac User. Use SearchLight to find VoiceOver. Now read some of the documentation to get the gist of how it works. Once you have done this, Start VoiceOver and turn off your screen. Try using the keybard commands you just learned or even the ones you think you know in iTunes. You will find it extremely hard to navigate.
Shawn

Copy and paste buffers not working correctly in iOS 8.1m

Both iPads2's in my family arsenal are exhibiting what I believe to be a bug in the iOS8.1 (perhaps corrected by 8.1.1?), in the cut/copy & paste buffer stack.
When invoking the operation to copy and paste data from one application to another, the paste action consistently selects the previous (e.g., stack level 2 rather than 1 or Top) data as what is to be pasted.
In other words, if you have used the copy and paste routine twice, the second pasting will supply one with the paste data from the first operation, rather than the desired data from the second copy and paste operation.
Copy and paste appears to work correctly from within a single application, but consistently fails when copying data from one application to another.
Does anyone know of a work-around for this bug? Is it a bug that others have identified? Is there a new selection filter menu option for copy and paste operations, and what method is used to invoke the menu?
I hope this is addressed soon, as I use Cut/Copy & Paste operations extensively (I've already had Carpal Tunnel Release surgery once and don't relish a repeat performance, no matter how successful the first was in correcting the damage).
Any clues as to what's going on here?
thanks in advance,
labernache

All you can do is simply see if iOS 8.1.1 helps you with this. With some people it has, and others it has not. I would also recommend doing a clean install of your system, too.
Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!
First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.
Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.
On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.
This is a troubleshooting methodology that you are going through. See it through to the end.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414

Some features I would love to see in iTunes and iPod

I love iTunes and iPod. For me they both have worked flawlessly. As good as they are, I would love to see a couple features added.
I would love to have iTunes and my iPod sync the songs that the iPod played since its last updating into the song count in iTunes in orer to have a more accurate idea of my most listened too songs.
I listen to an online radio station that uses aacPlus streaming, I would love to see iTunes support aacPlus streaming.
and last of all but not least of all, in addition to the EQ presents in the iPod, i would like to have an actual EQ with 7 frequency areas that one can adjust asccording to their taste and an actual setting called loudness that adds that extra bit to the punch of the sound.
I'm not sure if this is the right place to write for wishes such as I have mentioned above, but I guess that I have to have a place to start somwhere so here it is.

"I would love to have iTunes and my iPod sync the songs that the iPod played since its last updating into the song count in iTunes"
It does already do this... unless you use manual updating. Under auto updating, tracks played on your iPod should up the count in iTunes on your next sync.
Patrick

Whenever I go to preview a song in itunes, the song with play out for about 10 seconds and then stop. Why isn't the song previews working? How can I fix this? I tried updating my itunes and it didn't work.

Whenever I go to preview a song in itunes, the song with play out for about 10 seconds and then stop. Why isn't the song previews working? How can I fix this? I tried updating my itunes and it didn't work. I use windows 7. Thanks!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

ITunes and iPod updater won't recognize iPod

I'm running Windows XP and it shows the iPod is there but it won't show up in iTunes and iPod updater after 'initializing' for a good 5-10 minutes says either 'could not recognize the iPod' or if it does let me restore give the 'Firmware update failure. Diskwrite error.' I have the latest iTunes and iPod update and went through all the steps in the 'Windows recognizes iPod but iTunes does not' Troubleshooting help section. All these problems started when I tried to update with the new iPod updater software and got an error, everything worked fine before. I have also tried using a friends USB cable the problem is obviously in the Nano itself. Is there any way to safely format without using the iPod updater? or what should I try doing next?
Also it seems like when the nano isn't plugged into a power source it drains the battery, with nothing showing on the screen because it always starts charging when I hook it up to the computer even though it was fully charge before.
Thanks for any help.

Hello,
I too am having this exact same problem. My iPod nano was working perfectly until this "latest update" Since I installed that update my itunes and my ipod updater will NOT recognize my iPod. I am getting all the same error messages as you.
I have done EVERYTHING recommeded in the support pages. Reinstall, uninstall, install, reboot I've done it all a hundred times. I have over 5 pages of support documents I printed up and I followed them to the T. I have 10 different USB ports including 3 2.0 USB ports. My windows recognizes the iPod instantly, but the updater will not.
I 'm starting to think it's a problem with the update software.
Please, if anybody has any advice other than "www.apple.com/support/ipod" please post something. I have had my Nano since October and never had a problem with it and I really, really miss it right now.
Thanks
Windows XP
Windows XP

HT1550 i have the newest version of itunes and none of that works!!! i dont know where the advanced menu is and i dont think you can select a song anymore

I have the newest version of iTunes and none of that works!!! I don't know where the Advanced Menu is. And I don't think you can select a song anymore. I need to make WAV Files to put them on Windows Media Player so i can download music on my Samsung Intensity 2.

Try placing the iPod in recovery mode and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
If iTunes still does not see the iPod try:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Frustrated to the point of scrapping iTunes and iPod!

Everything worked perfectly until the latest iTunes and iPod 'upgrade'. Since the upgrade both iTunes and my 60MB video iPod are useless. On the iTunes side, everytime I try to enter the iTunes Store, I get a 'network connection reset' error (access to all other Apple web site locations works OK). On the iPod side, at least 75% of the stored podcasts cause the Ipod to crash and reset (same files played perfectly before the update). At first I thought my iTunes problems were caused by my not accepting having Apple poll the contents of my Music Library looking for missing cover art (so they say). I finally gave in, but still no luck getting into the iTunes store. Can someone give me the appropriate links for restoring iTunes and the iPod firmware to their 'pre-update' status (i.e. rolling both back a rev.)?
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

Now that iTunes 7.0.1 is out, let's see if it helps!
http://www.apple.com/itunes/download/
eMac Mac OS X (10.4.7)
Unfortunately that did't work either. Strange I can access all other Apple web locations as well as any other web site, but not the iTunes store. I wonder if they've put some new security features in V7.x that is causing the problem. My internet access is via satellite so there is considerable latency. I wonder if this is raising a flag some place. Based on past experiences, trying to get help from Apple is an exercise in futility so I don't even bother any more.
I swear that they are going to keep tightening the screws with DRM and other foolishness to the point where not even paying customers will be able to use the online services. For example, I've been trying to access the Music Store to pick up an episode of a TV show that I missed. A quick web search turned up at least a dozen bit torrent feeds for the same program. If I can't buy it, I'm left with few options.
Another posting to this thread suggested I go back to V6.0 via the installation disc that shipped with the iPod. Unfortunately I can't find it, but even if I could, Apple would be relentless in trying (forcing) me to come up to the current rev.
I recently retired and bought my first iMac and iPod and junking my Windows computer and Creative MP3 player. I figured, going 100% Apple would insure worry free computing for the duration, at least that's what the commercials would have you believe. I now see why the Apple user is a kid and the PC user is an older man. When I was the age of that kid I could have better tolerated the frustration.
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

My iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work, my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work

my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work, my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work

Hello there, LaruaGalliers.
The following Knowledge Base article provides some great troubleshooting steps for your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
Battery does not charge
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
iPhone or iPod touch displays the low-battery image and is unresponsive
If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.
You should see this image when iPhone or iPod touch begins to charge:
If the screen still displays the low-battery icon, try turning the iPhone or iPod touch off and then on again.
If the issue persists, follow these troubleshooting steps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Itunes and ipod and everything is blah

ok so i restored my comp and it says i cant open itunes because its required files are missing, please reinstall it. so i put the cd back in and it still wont let me. so i went on the itunes forum and someone gave me this list on how to uninstall completely (which i wanna do.) and it says to go to the cp and delete itunes that way and my comp wont let me. it press the delete button for itunes and the popup thing comes up, the blue bar fills half way and then goes away and itunes is still there. and im all distressed cuz i really need this to work and im in tears and i dont kow how to do it. and i just need help
please please help me!

Liz,
There is this knowledge base article that explains how to uninstall iTunes
Troubleshooting iTunes and iPod Software installation on Windows
In particular, you need to download / install / run the Microsoft Install Cleanup Utility.
http://support.microsoft.com/default.aspx?kbid=290301
You should also run the Quicktime standalone installer first. This will sometimes report errors that the iTunes installer doesn't.

ITunes and iPod aren't working correctly

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