ITunes and Norton Internet Securities Fix

Question

I have had the same problems with iTunes as everybody else.Installed fine but will not open.This was due to NIS blocking iTunes(and many other programs) from accessing the internet.This is what I did with the help from symantec;
1. open nis
2. Select personal firewall
3. select configure
4. select programs from the tabs
5. select program scan. This will scan your computer for all the programs that require access to the internet.
6. When the scan is complete look at the list of programs to see if iTunes is there.
7. If itunes is not on the list select ADD and browse to where iTunes is located on your drive and select the program.The program will be added to the list and will prompt you to configure iTunes access,select permit always.
8. restart your computer
This worked for me and came from symantec's web site and email help. Good luck

Answer 1

Michael
B Noir suggested I ask you about my problem.
I completely gave up on 5.0.0 and 5.0.1. They completely crashed my system and had to do a hard reboot. This is what I did first to get some function back:
Starters:
I have a brand new Sony Vaio Centrino Laptop with 1gig of memory. I am running the Norton Suite, there is a program preloaded on here called SpySubtract, and AOL is often used.
I had the prior version of ITunes running fine, with no problems whatsoever. I then upgraded to 5.0, we all know what a mistake that was. I waited for 5.0.1 and here's what happened.
FIRST ATTEMPT:
#1) I strictly followed the uninstall instructions B Noir gave me, it was link to a posting by Da Gopha.
#2) I updated/upgraded Norton to make sure I had the most recent version and data.
#3) I restarted.
#4) I turned off Norton and then I downloaded QT standalone from the Apple site.
#5) I restarted.
#6) I turned off Norton and then downloaded Itunes 5.0.1.
#7) It opened, it even found my music and everything. Joy abounded. I felt like Jack on the Titanic: I am king of the world. Silly boy I was.
#8) I closed Itunes, turned on Norton and restarted Itunes. I got to the Norton prompt page, said to always allow and then NOTHING. Dead, just nothing happened.
#9) Restarted, still nothing.
#10) Restarted, turned off Norton, tried to start Itunes, NOTHING happened.
SO:
#11) Went through all the steps to erase Itunes/Ipod etc. again.
#12) Loaded up the version that came with my disc: Itunes 4.8.31 and the QT from the disc: 6. It worked, again Joy abounds.
#13) Restart, let Norton turn back on. Tried Itunes (4.8.31) and . . . . NOTHING. I check the Norton Config and Itunes is set to allow. Bonjour is still there, don't know why, but it is also set to always allow. This version of this program worked on this machine before all this crazy 5.0 and now 5.0.1 stuff.
#14) My wife went to sleep muttering something about me losing my marbles.
#15) Restart, turn OFF Norton and try Itunes. It starts, my music is there and everything. Joy again. However, very tempered. I can now only run Itunes if, and only if I turn off Norton. I really don't like being on the internet with norton off.
I just don't get it. I don't mind not having the new version of Itunes.
Does 4.8.31 new Bonjour. If I dump Bonjour will it effect 4.8.31 functioning. If not, it may fix things. How do I get rid of Bonjour.
Any ideas why this is happening. I can't upgrade. I can't function properly. I am not as frustrated as before because now I have my music, but this is not the way things are supposed to be.
B Noir then told me to do the Norton Scan and add Itunes to the list. This is what my response was to that suggestion:
I did the NIS scan, Itunes is NOT there on the list. I went to the Itunes directory, selected the program and got a box that said the program already had rules. I went back to the list that is normally populated (not the one that is generated after the scan). Sure enough Itunes is there and it is marked Permit Always (or something like that). I thought maybe it was a setting error. I highlighted Itunes (on the NIS list) and hit modify. Crash. Computer completely frooze up. I hit control-alt-delete, could get as far as the "do you want to notify MS of the problem" and then it just sat there. Needed to do a hard reboot and now I am back where I am.
Should I delete the NIS entry for Itunes, do a scan and see what happens. Remember, I am now running 4.8.31 and will not upgrade until it looks like this is fixed. Now I am just trying to get the functionality I once had back. What about Bonjour, should I get rid of it. If yes, how do I do that?
B Noir then suggested I contact you for help because you had figured out the Norton problem interplay.
PLEASE HELP.
Thank you,
David