Itunes and quicktime both fail to launch, giving error reports

Getting a little ticked because ive been trying to get itunes to properly work.
To clarafy, i've done the following to try and fix this problem
Uninstalled itunes and quick time
Re-installed
Uninstalling just quick time and it almost loaded until it gave me the audio codec issue(i know i need quicktime for itunes to even work)
I've installed older versions of itunes (same issue)
I've tried loading up itunes on a different user account
Now i don't know what left to do (besides trying the msconfig, im in the process of doing that right now)
I need help guys
I'm really close to just taking back the ipod nano and getting something more windows compatable

Have you ever installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter.
They are known to cause crashes with Quicktime. If you have one of them, you need to uninstall it.
You can get a clue to the presence of a problem codec by trying to run QUicktime preferences from the control panel. If you get an error message like this:
"An exception occurred while trying to run "C:\Windows\system32\shell32.dll,Control_runDLL "C:\Windows\system32\QuickTime.cpl"
You could have a problem codec, QUicktime does not install Quicktime.cpl in the system32 folder.
Then try the following method for removal of iTunes and associated components and Installer cleanup:
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
http://docs.info.apple.com/article.html?artnum=93698
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes

Similar Messages

Updated iTunes and QuickTime, now neither will launch

I installed iTunes 7.1 and QT 7.1.5 tonight. Immediately after restarting, I was unable to launch Firefox 2.0.0.2 or reinstall it. In researching that problem, I've discovered I cannot launch iTunes or QT Player.
With each app, the triangle appears next to the icon in the dock when I launch it, but then the color wheel spins for awhile, the system hangs, and the application stops launching. There's no error dialog. The Finder appears to restart, too, because the Dock and the Finder bar disappear and reappear.
Any suggestions for what to restall, which files to trash, etc?
Thanks.
MacBook Pro Mac OS X (10.4.8)

TD, thanks for the suggestions, but I'm still stuck. Here's what I've tried:
1. Deleted the com.apple.iTunes.plist file, restarted iTunes and it would not launch.
2. Created new account, tried launching iTunes. It did not launch.
3. Downloaded and reinstalled iTunes and QuickTime, then restarted. iTunes, QuickTime, and Firefox would not launch.
4. Re-reinstalled iTunes and Quicktime, restarted, still unable to launch iTunes or QuickTime.
Any further ideas? I'm stumped! Thanks.

ITunes and Quicktime quit unexpectedly before launch

The icon bounces a few times then I get an error message. This happens with Quicktime too. I tried uninstalling both, but got error message 60008. This happened after fixing a permissions issue with images. Any help would be greatly appreciated.
You can find the permission issue that was resolved here: https://discussions.apple.com/message/18553902#18553902.

i would try to uninstall quicktime and re-install it first and see if that corrects the problem. if it does then back up your itunes and iphoto libraries and do the same for them. nothing to back up in quicktime so that would be the easiest to start with.

Unable to install itunes and quicktime both error occur: system cannot open signified folder

my pc's specifications are : dual core processor, 1 gb ram,windows xp sp2 (os), 300gb hard disk

I have just found a way of sending some feedback to
Apple.
Will be interested to see what they say to this>>
I find it ridiculous that the cost of these ipods
does not include some on line support from Apple. We
have to try and rely on other users in discussion
forums. All I am finding is there are loads of others
on thee forums with similar problems unable to find a
solution.
Please advise.
Also found a number for 'tecnical support' after 5
days trying....
0870 876 0753
Will give them a 'polite' call tomorrow!!!!
Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
Dell Windows XP Pro
Dell Windows XP Pro
Dell Windows XP Pro

ITunes and Quicktime fail to launch

basicaly i installed a codec pack onto my computer and now itunes or quicktime wont open , i get the usual "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience." or "Itunes Player has encountered a problem and needs to close. We are sorry for the inconvenience."
i have tried installing them separetly an uninstalling them separetly, i unistalled all the codecs that came in the codec pack an i ran a spyware scan and a registry cleaner an still the both fail to launch.
Help Me Please!!!

Have you had a chance to look at this troubleshooting page? It may be of some help:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

ITunes and Quicktime will not launch

I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

ITunes and QuickTime Player give me a QTCF.dll error when trying to launch

When i try to open iTunes on my laptop it gives me an error saying:
iTunes.exe - entry point not found
The procedure entry point
QTCF_CFUniCharGetUnicodePropertyDataForPlane could not be located in the dynamic link library QTCF.dll
i also get a error for quick time player displaying the same message for Quick Time.exe
i have uninstalled both programs and reinstalling them several times. i have also check to see if they work on other accounts on my laptop. they do not work.
Message was edited by: Nemesis2010

The procedure entry point QTCF_CFUniCharGetUnicodePropertyDataForPlane could not be located in the dynamic link library QTCF.dll
The most common cause of that one is a misplaced older version of the QTCF.dll lurking about in your system. On an x64 system, the best place to start looking is in the C:\Windows\sysWOW64\ directory.
Do you see a QTCF.dll lurking in there? If so, try dragging it out onto the desktop. Can you launch iTunes and QuickTime now?

ITunes and QuickTime will not work..Yeah, another one

Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

7.1.1 iTunes Fails to Launch (No Error Message, Pretty Weird)

After downloading iTunes 7.1.1, I installed iTunes. The installation went well and everything was installed. I had no problem with installation.
However, after installing, I tried opening iTunes. However it fails to launch and I don't receive an error message.
When I open the Windows Task Manager and check out the processes, the iTunes.exe appears for 10 seconds and then disappears.
The weird thing is, is that iTunes version 4.0 works perfectly. (I think it's 4.0. It's the one that has the green note. The current versions have the blue note.)
I can open it up and play my music.
I have a Dell Dimension 8200 (It's about 6 years old.) The operation system is Windows XP.
Can someone explain and tell me how to fix this problem, so I can open iTunes 7.1.1.
Thanks.

However, after installing, I tried opening iTunes. However it fails to launch and I don't receive an error message.
When I open the Windows Task Manager and check out the processes, the iTunes.exe appears for 10 seconds and then disappears.
doublechecking one more thing that can help narrow in on possible culprits with these sorts of symptoms.
try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)

ITunes and Quicktime won't run

I had itunes and QT working fine when I bought my Ipod. I bought my son a Nano and that is when everything went bad. I have tried everything the apple website has to offer. I am at the point where I was able to download and install the latest version of itunes and QT from the Apple website. I installed each separately. They seemed to install fine. When I click on either of them they open for a second and then close with no error message. I am using Windows XP Home. I have an old version of Norton 2002 on the computer that is no longer operable. I tried unistalling it, and that disables by ISP login. Needless to say I have issues. Can anyone help, because Apple and Microsoft sure won't. Thanks,

hi dukefafl!
hmmm. if both itunes and QT are failing to open when you try to launch them (with no error messages whatsoever), the first thing i worry about is infestation of the PC by Qoologic adware. (usually with that, people will see a brief "flash" of an itunes license screen when they try to open itunes ... but the symptom isn't universal.)
the free trial version of Ewido has been been cleaning that up for most people:
ewido anti-malware download
if no joy with that, we'll try checking through a few of the rarer causes of the "error message free" launch failures. (Your Norton is unlikely to be the culprit in this case ... the error message free launch failure associated with that typically only hits people with NIS 2005.)
love, b

ITunes and Quicktime wont work

did the usual upgrades and know iTunes and Quicktime wont work - They wont even launch. Im running 10.3.9 and cant upgrade to 10.4 do to the fact that my Pro tools system is not compatible w/10.4. the upgrade said it would run on 10.3.9 now im dead in te water. I tried to install the early version of both but it wont let me "because it knows I have a newer version on there" QT 7.0.3 and the iTunes upgrade- If uninstalling QT & iTunes & then reinstalling earlier version again will work HOW DO I UNINSTALL THEM ? IF IT WONT WHERE DO I GO FROM HERE.
SOMEONE PLEASE HELP - I HAVE TO GET THIS SYSTEM UP AGAIN BY TOMMOROW.

I will tell you how to do it but first promise that you will run Disk Repair (single user mode, install disk, or shift key held down at boot) and then repair permissions before trying to reinstall the packages.
Also, download the combo installer for 10.3.9 and run it again.
If none of the above works then you can go to Library/receipts/and the version of itunes and Quicktime that you want to install.
Drag them to the desktop and try reinstalling the updaters for itunes and Quicktime. It should work.

Error Messages for iTunes and Quicktime, what do I do?

Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?

I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma

ITunes and QuickTime doesn't open up on Windows Vista

Hi! I will apreciate all who tries to answer this question.
I have Windows Vista on my HP laptop and I dowloaded iTunes and QuickTime.
I had no problem downloading it, but then opening it came a box.
It said:
iTunes has stopped working
Windows can check online for a solution to the problem
-> Check online for a solution and close the program
-> Close the program
View problem details
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00227d80
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Then I press close the program and a speech bubble appears at the
bottom right corner of the screen.
It said:
iTunes was closed.
To help protect your computer, Data Execution Prevention
has closed iTunes.Click to learn more.
I have no idea whats hapening.
HELP!

excellent information, sparkly.
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
... and:
To help protect your computer, Data Execution Prevention has closed iTunes
... and the QuickTime Player not launching either (it's a "QuickTime has stopped working" error?).
With that combination, we need to check on some other application (apart from QuickTime itself) stashing old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and "Hide extensions for known file types" is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH

I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.

Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter

Itunes and quicktime both fail to launch, giving error reports

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