ITunes and QuickTime doesn't open up on Windows Vista

Hi! I will apreciate all who tries to answer this question.
I have Windows Vista on my HP laptop and I dowloaded iTunes and QuickTime.
I had no problem downloading it, but then opening it came a box.
It said:
iTunes has stopped working
Windows can check online for a solution to the problem
-> Check online for a solution and close the program
-> Close the program
View problem details
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00227d80
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Then I press close the program and a speech bubble appears at the
bottom right corner of the screen.
It said:
iTunes was closed.
To help protect your computer, Data Execution Prevention
has closed iTunes.Click to learn more.
I have no idea whats hapening.
HELP!

excellent information, sparkly.
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
... and:
To help protect your computer, Data Execution Prevention has closed iTunes
... and the QuickTime Player not launching either (it's a "QuickTime has stopped working" error?).
With that combination, we need to check on some other application (apart from QuickTime itself) stashing old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and "Hide extensions for known file types" is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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ITunes and QuickTime will not open

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... i think i might have already replied to you in a different thread, BNT ...
... but just in case i haven't, those are classic symptoms of a Qoologic adware infestation on a PC. the free trial version of Ewido has been catching and killing that for most folks:
ewido anti-malware download

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Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

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You can find it at ewido.net, and it is free to download.
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I already followed the suggestion here on the problems for ITunes and Quicktime suggestions to follow to go to Control panel but does not work and tried to uninstall and install back the itunes with quicktime but still no luck....I am deciding to return the ipod...it is frustrating..Help needed before i finally return this !!!!

rafaella,
So you have tried the steps in this thread?
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I get error 2738 when:
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Twice.
Restarted the computer and applied that solution again, and again with the message indicating success.
And each time get the error 2738 message.

I also looked through the earlier messages and saw something about
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Used this and QuickTime uninstalled without error (2738 or anything else).
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I can't open either ITunes or Quicktime. Each time, I get the iTunes or QuickTime Player "has encountered a problem and needs to close. We are sorry for the inconvenience." I tried repairing both, was able to uninstall & reinstall iTunes but still get same error. Quicktime would not uninstall, removed it through Windows Install Clean Up, cannot re-install.
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I wish I had an answer for you; all I can say is, you're not alone. I've been unable to open iTunes (7.6.2) all day, and after reading your post, I tried QuickTime: yep, it only crashes, just like iTunes. FWIW, here's what I tried: restart, repair disk permissions, CD start, using Time Machine to restore iTunes 7.6.1 (now I have both that and 7.6.2, but neither works), calling Apple tech support (they want $49 to see if they can come up with something else).
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Message was edited by: michael2323
Message was edited by: michael2323

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Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4052
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11
7/9/2010 12:20:18 PM
mbam-log-2010-07-09 (12-20-18).txt
Scan type: Full scan (C:\|)
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Time elapsed: 54 minute(s), 30 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 5
Memory Processes Infected:
(No malicious items detected)
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C:\WINDOWS\system32\0041.DLL (Spyware.Passwords) -> Delete on reboot.
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\appinit_dlls (Trojan.Witkinat) -> Delete on reboot.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\crntdll (Trojan.Witkinat) -> Delete on reboot.
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Registry Data Items Infected:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: c:\windows\system32\0041.dll -> Quarantined and deleted successfully.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: system32\0041.dll -> Quarantined and deleted successfully.
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C:\WINDOWS\system32\0041.DLL (Spyware.Passwords) -> Delete on reboot.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP94\A0114143.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wexe.exe (Trojan.Small) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\WORK.DAT (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wupd.dat (Malware.Trace) -> Quarantined and deleted successfully.

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In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
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So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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