Itunes and Quicktime errors when installing

HELP! I tried installing the latest version of Itunes, but I keep receiving a variety of error messages. When I install the Itunes and Quicktime bundle, I get "Error Code: -3" and when I try to install the standalone Quicktime, I get a bunch of messages saying that a file cannot be found, then error message 1714, and then to consult the Windows Installer help (Msi.chm). I tried to manually remove the old Itunes and Quicktime, but it won't work. Any information on the topic would be greatly appreciated.

hi jmorta!
apologies for the slightly impersonal nature of this reply, but i've just started troubleshooting one of these off in another thread in my post immediately prior to this one ...
let's start you off with the techniques i'm starting anndruu off with over here:
http://discussions.apple.com/message.jspa?messageID=1789002#1789002
love, b

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ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

ITunes and Quicktime Error Messages

Hello all,
I get the following error message when I try to open iTunes and Quicktime from my desktop:
"The feature you are trying to use is on a network resource that's unavailable."
When I tried to uninstall iTunes I got the following error message:
"This action is only valid for products that are currently installed."
When I went to the specific folder(s) that they are in, I was able to open iTunes and Quicktime without a problem.
Has anyone ever encountered an issue like this? I just started having problems with these programs.
Thank you all in advance for your help.

I figured out the problem. I had to use the Windows Installer Cleanup. I haven't had any other problems thus far.
Thanks again.

Quicktime errors when installing itunes.

I've been trying to install itunes for the last couple of days and have folowed the instructions provided by apple. When I try tpo run the program I always get the following ' Quicktime error. Quicktime failed to initialise (error-2096). Please uninstall itunes , then reinstall itunes again.
I've done this abut half a dozen times and it's not working. Getting a bit fed up with the whole thing.
Anyone got any ideas??

You should find the compatibility tab if you are looking in the right place.
Could you confirm what you did.
Open My Comupter, then the c: drive
Open c:\Program Files\Quicktime
Right click on Quicktimeplayer.exe
Select Properties.
The compatibility tab should be right there.

ITunes and Quicktime error...

Hiya...
I've read all the threads and still can't find an answer to my problem, I hope someone can help me...
when i try to open iTunes the following message pops up:
"QuickTime failed to initialize (error -2093).
QuickTime is required to run iTunes. Please re-install iTunes. "
... so I re-install iTunes and everything is hunky-dorey until after I turn off my pc and come back to go into iTunes... then the message pops up again...
... I have gone into task Manager Processes and iTunes.exe is there when the message pops up, but in the applications tab, the note is there about QuickTime not being able to run...
any ideas?? I'm getting tired of having to re-install iTunes everyday!!
MESH Windows XP

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

ITunes and Quicktime WILL NOT install no matter what!

After downloading QuickTime with iTunes, I keep getting this error:
"An exception occurred while trying to run m"C\Widows\system32\shell32.dll,Cotrol_RunDLL "C\
Windows\system32\QuickTime.cpl",QuickTime
iTunes won't install, QuickTime won't install, Customer support doesn't know what to tell me---
Has anyone else had this problem-- and better yes, does anyone know how to fix this? My laptop is about 6 months old, running Windows XP Media Edition. (Big sigh)

Deal Emalve,
Try change the path from C: to any other directory and then install..
Hope that works out.

Itunes and quicktime will NOT install

I have been trying to re-install itunes and now quicktime onto my computer.
I get 3 messages. 1st one says that the install cannot find a file that does not seem to exist on my system. I tried find the file through its directory, cant find it!! It is a long directory with lots of numeric, very little alpha characters.
Next message is "error 1714" The older version of itunes cannot be removed. Contact tech support.
Next message "error 1603" Fatal error during installation. consult window installer help (msi.chm) or MSDN for more info.
I have looked for help on many posts and apple's site. I have tried to manually remove quicktime and itunes and it will not remove the old versions????
Someone please help me!!!!

windows installer has stopped working
a problem caused the program to stop working correctly.
windows will close the program and notify you if a solution is avabilable.
... and that's one that I wasn't thinking of ...
Head into your Windows Update. Are there any new updates available for you? If so, and you install, does that clear up the error message?

Itunes and Quicktime Won't Install

OK, so about a week ago I get a message saying the new version of Itunes is available to I go to install it. I left it going and returned to my laptop to find it had done it. I click on itunes and it says "initialising itunes" but that's it, the programme wouldn't actually open. I reinstall it and half way through I get an error message saying "verify you have acccess to that directory" and the installation cancels. I did a disk check of my C drive which unearthed nothing but STILL the problem persists and I am unable to do anything on itunes or with my Ipod Touch. I am on Windows Vista, anyone know how to fix this as it is driving me nuts!

Interesting ... if it's citing multiple different directories, we might be having some generalised permissions trouble. But it could also still be a damaged file or files.
Let's see if we can get an install to go through if we convince the installer to ignore the folder containing that file.
In Computer, open your C drive.
Open the "Program Files" folder.
Open the "QuickTime" folder.
Rename the "PropertyPanels" folder PropertypanelsOLD.
Try another install ... does it go through properly this time, or does it complain about a different file and directory this time?

ITunes and Quicktime won't install on my computer

Hello,
I just downgraded to Window Vista SP2 from Windows 8.1 and now i cant install iTunes or QuickTime. Everything i tried wont work, i tried installing it both, serpate, older verisons of iTunes, following the support context on Apple, cleaning my computer.
Heres what the error stats:
QuickTime: Verify that the file exists and you can access it
iTunes: Errors occurred during installation your system has not been modified
I don't know what to do.

Hi there Aideed,
I would recommend taking a look at the troubleshooting steps found in the article below.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W.

New ipod nano and error in updating itunes and quicktime (error 1905)

this is really annoying me, i have itunes 6.0 or 6.1 or something, and i recently purchased an ipod nano.it said the new nano was only compatable with itunes 7.1, so i went to apple.com and downloaded it. it took two hours to download the set-up for itunes 7.1. i ran the set-up, and then in the middle of it this error came up:
Error 1905.Module C:/ProgramFiles/Quicktime/GTUIPanelControl.dll failed to unregister. HRESULT -2147220472. Contact your support panel.
i pressed okay twice, and it went through the rest of the process and it says this:
Could not open key:
HKEYLOCALMACHINE/Software/Classes/QuickTime/CLSID. Verify that you have sufficient access to that key, or contact your support personel.
all of this is very frustrating, but after i click "ok", it reads this:
The installation of QuickTime did not complete successfully.iTunes requires QuickTime.
Please help!i would like to utilize this ipod sooner than later, obviously.
thank you

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A8A18F6-249C-4A72-BFCF -FC6AF26DC390&displaylang=en
I used that download, which seems to have worked for some people, but not others. It has something to do with downloading a VBScript. Anyway, I did this, but when I tried to complete its download, it said "Error registering the OCX C:\WINDOWS\system32\vbscript.dll"
I then tried to run that file through Run, typing in "regsvr32 %SystemRoot%\system32\vbscript.dll"
I was told it would "reregister" it. Unfortunately, I was met with other error message. ""DllRegisterServer in c:\WINDOWS\system32\vbscript.dll failed. Return code was 0x80004005"
I was told that it had something to do with not having adminstrative privilegdes. I've dealt with these "adminstrative priviledges" before when Norton refused to work, and its no happy mess. But if someone can shed any light on the situation, that would be great.

ITunes and Quicktime crash when opened!!!

Ok, I'm kind of panicking.
I have the iPhone 4 now and I updated my iTunes last week. It was working fine until today. I got a bonjour disable message, and now neither application will work. I then check my services and bonjour was started. I've been restarting it but it makes no difference as far as itunes is concerned. I have Windows XP. Any ideas?
Many thanks from a very stressed guy up at 3 am attempting to figure this out!
Message was edited by: michael2323
Message was edited by: michael2323

Hmmmm didnt think off that. Here's the results though! There was definitely some malicious content on here.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4052
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11
7/9/2010 12:20:18 PM
mbam-log-2010-07-09 (12-20-18).txt
Scan type: Full scan (C:\|)
Objects scanned: 184018
Time elapsed: 54 minute(s), 30 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 5
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
C:\WINDOWS\system32\0041.DLL (Spyware.Passwords) -> Delete on reboot.
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\appinit_dlls (Trojan.Witkinat) -> Delete on reboot.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\crntdll (Trojan.Witkinat) -> Delete on reboot.
HKEYCLASSESROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.
Registry Data Items Infected:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: c:\windows\system32\0041.dll -> Quarantined and deleted successfully.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: system32\0041.dll -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\0041.DLL (Spyware.Passwords) -> Delete on reboot.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP94\A0114143.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wexe.exe (Trojan.Small) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\WORK.DAT (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wupd.dat (Malware.Trace) -> Quarantined and deleted successfully.

Can't install itunes and quicktime on win7 32bit

Hi all,
since the new updates from october 2011 i couldnt update my itunes anymore. During the installation it said:
in dutch: kan map C:\ProgramData\Microsoft\Windows\StartMenu niet maken. Er bestaat al een bestand met deze naam. Wijzig de naam of verwijder het bestand en klik op nogmaals.
In english: can not make folder C:\ProgramData\Microsoft\Windows\StartMenu. There already excists a folder with this name. Rename the folder or delete the folder and try again.
Now the problem is: i deleted my itunes and quicktime to finally install the new updates. When i install itunes it still give this message during the install and i cannot find the folder C:\ProgramData\Microsoft\Windows\StartMenu and i deleted everything i could find from itunes.
In my start menu there isnt anything named itunes as far as i can see. how can i delete the folder so i can finally instal itunes again..?

These are the minimums listed for the iPod Classic:
Windows system requirements
PC with USB 2.0 port
Windows Vista or Windows XP Home or Professional with Service Pack 2 or later
iTunes 7.4 or later

ITunes and Quicktime 7 install errors

Hi folks
Had no probs with these programs at all until the v7 release. Been running Quicktime Pro and iTunes for a wee while on version 6. When I run the iTunes v7.07 installer I get "The installation of Quicktime did not complete successfully. iTunes needs Quicktime." and it quits back to desktop after that (windows xp pro that is).
I've read some other posts about similar problems, so tried uninstalling itunes and quicktime completely, however, iTunes has gone, but Quicktime won't uninstall now. It's gone from Add/Remove programs, it's "Uninstall Quicktime" icon starts up an installshiel wizrd box then just disappears with no effect. I tried reinstalling the new Quicktime-only installer over the top, same problem...errors during install.
So now, I can't install/reinstall an updated Quicktime, can't uninstall the Quicktime Pro I've already got, I have no iTunes on my machine any more and no way of getting it back on, cos the installer won't work without this Quicktime problem being sorted!! ARRRGGHHH!!!
Any ideas folks? I've tried safe mode...Quicktime isn't listed under Add/Remove programs in there either. I'm thinking I'm gonna have to rebuild my laptop again...I spose it could do with a spring clean, though ideally I'd like to not have to!
Cheers muchly in advance
Lee
Dell Inspiron 9100 laptop Windows XP Pro

Hey l33bert,
This article will help troubleshoot this issue: http://docs.info.apple.com/article.html?artnum=93976
Make sure your logged in as an administrator and security software is disabled. Start at "Empty your Temp directory and restart" and continue down th earticle. It does link to the installer cleanup utility, that blackhillsjen mentioned, and shows steps on howto use it.
some people also prefer to install from Quicktime stand-alone installer: http://www.apple.com/quicktime/download/win.html
Jason

Error when installing QuickTime for iTunes 7

"The installlation of QuickTime did not complete successfully. iTunes requires QuickTime."
That's exactly how it appears, typo and all, when I attempt to install iTunes 7.
Here are a few errors from a log file:
MessageType: INSTALLMESSAGE_INFO
Message: 1: ISMsiServerStartup Failure, Failed to create InstallDriver, Error = 0x80029c4a
Returning: 1L
MessageType: INSTALLMESSAGE_INFO
Message: 1: MsiServerStartup failed. Abort installation.
Returning: 1L
MessageType: INSTALLMESSAGE_INFO
Message: Action ended 16:41:27: ISMsiServerStartup. Return value 1603.
Returning: 1L
MessageType: INSTALLMESSAGE_INFO
Message: Action ended 16:41:27: ISStartup. Return value 3.
Returning: 1L
I can post the rest if it would help. I've googled for this and can't turn up anything. Any help would be appreciated.
I've also checked the InstallDriver parameters in C:\WINDOWS\system32\dcomcnfg.exe are set to the launching user.

Ok...Here's what will solve your problem for sure. I know because it worked for me.
Step 1.) If you have itunes/quicktime on your computer, uninstall quicktime using the installer that came with it. You don't need to uninstall itunes.
Step 2.) Reboot your computer and terminate/disable all antivirus/spyware shields/protection.
Step 3.) Click start, run, type regedit, and navigate to the key that was mentioned when you first tried to install/upgrade itunes and quicktime. Delete the folder the key (value) resides in, which is something like: QuickTimePlayerLib.QuickTimePlayerApp (whatever is said from the installer).
Step 4.) Close the registry editor, and install the new itunes/quicktime. You might want to download it again to start with a fresh copy.
Note: If you did as I said, it will work and quicktime/windows will not be harmed because of the registry editing.
Hope this solves this problem once and for all. Have fun!

TS3212 I get an apple application support error when installing itunes. It says uninstall and re-install. Does not work. same message. What is a solution?

I get an apple application support error when installing itunes. It says uninstall and re-install. Does not work. same message. What is a solution?

Is that an error 2 message?
If so, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Itunes and Quicktime errors when installing

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