ITunes and Quicktime fail to launch

basicaly i installed a codec pack onto my computer and now itunes or quicktime wont open , i get the usual "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience." or "Itunes Player has encountered a problem and needs to close. We are sorry for the inconvenience."
i have tried installing them separetly an uninstalling them separetly, i unistalled all the codecs that came in the codec pack an i ran a spyware scan and a registry cleaner an still the both fail to launch.
Help Me Please!!!

Have you had a chance to look at this troubleshooting page? It may be of some help:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Similar Messages

ITunes and Quicktime will not launch

I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

ITunes and QuickTime Failing to Open

Hi
I have just been forced to buy a new hard drive as my previous one failed totally unexpectedly. Hence, my OS (XP Pro) is newly installed, as is all my other software. Having downloaded and installed iTunes 6 I tried to initiate it but it fails to open. I can see the iTunes.exe in processes but it will not close when I try to kill it. It locks with a memory usage of 12,848 K every time. I can kill all other iTunes/iPod processes but not the iTunes.exe. My registry has no errors, I have no spyware (according to the MS AntiSpyware Beta) and no viruses.
I have all the essential updates for XP Pro plus a selection of optional ones. My hardware drivers are also up to date.
From a quick browse of the forums it seems that Norton Internet Security 2005 might be to blame for my problems. One of the pieces of advice I read was to use AVG software as an alternate (which I have used before and liked) as Norton IS 2005 stops iTunes from loading. I am willing to do that as a short term option, but NIS has always been my security system of choice and I would prefer to have the option to keep using it.
What I would like to know is whether it is true that Norton IS 2005 causes this conflict and if there is a way around it without changing my choice of security or is NIS 2005 totally incompatible with iTunes? I may well be upgrading to NIS 2006 soon and would also like to know if this issue will reoccur if I do. The current conflict also seems to hugely slow down my shutting down speed.
I hope you can quickly resolve or answer my questions.
Thank you for your time.

Hi blaccrichard,
This may help you. Turn NIS 2005’s Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE. ( Might be a good idea to disconnect from the Internet at this stage)
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to NIS 2005’s Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found in your Quicktime folder where that is in your system. Click OK. Turn NIS 2005’s Personal Firewall ON, and try starting iTunes again.
It seems the Quicktime files were never automatically entered into NIS 2005’s Personal Firewall allowable programs listing. Adding them manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.

Upgraded to Quicktime 7.5 - Now iTunes and Quicktime Will Not Launch

After installing the software update, when I try to start Quicktime or iTunes, the icon will bounce, the beach ball will then spin and then the programs crash.
I have sent crash reports to Apple (each time it says something about kernel errors).
I have tried restarting the system multiple times but to no avail. Any ideas?

And here is the one when trying to launch Quicktime Player:
Process: QuickTime Player [226]
Path: /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier: com.apple.quicktimeplayer
Version: 7.5 (7.5)
Build Info: QuickTimePlayer-1490500~4
Code Type: PPC (Native)
Parent Process: launchd [87]
Date/Time: 2008-06-11 17:33:54.474 -0500
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6
Exception Type: EXCBADINSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000002, 0x0000000093b001f0
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.QuickTime 0x93b001f0 CanReplaceChainSearchMatrix + 0
1 com.apple.QuickTime 0x93ad47fc SetDSequenceMatrix + 348
2 com.apple.QuickTime 0x93ae1d10 DecompressSequenceBeginPrivate2 + 1376
3 com.apple.QuickTime 0x93ae2040 DecompressSequenceBegin + 96
4 com.apple.QuickTime 0x93bd92cc NewSpriteWorld_priv + 844
5 com.apple.QuickTime 0x93cfc9dc NewSpriteWorld + 60
6 ...ickTimeComponents.component 0x91d57294 initSpriteWorld + 1252
7 ...ickTimeComponents.component 0x91d5a5c4 SpriteIdle + 1316
8 ...ickTimeComponents.component 0x9290c5b0 MediaIdle + 48
9 ...ickTimeComponents.component 0x91d00074 doGenericIdle + 2244
10 ...ickTimeComponents.component 0x91d02b44 GenericMoviesTask + 900
11 com.apple.QuickTime 0x93d0ecb0 MediaMoviesTask + 48
12 com.apple.QuickTime 0x93b474e4 TaskMovie_priv + 1396
13 ...ickTimeComponents.component 0x91d6864c doIdleMovie + 1148
14 ...ickTimeComponents.component 0x91d75848 internalDoAction + 2088
15 ...ickTimeComponents.component 0x91d6818c _MCIdle + 268
16 com.apple.QuickTime 0x93d14afc MCIdle + 28
17 com.apple.QuickTime 0x93cb0978 QTOMovieObject::SendCommand(unsigned long, void const*) + 1160
18 com.apple.QuickTime 0x93c9e4bc DispatchQTMsg(void const*, unsigned long, unsigned long, unsigned long, QTOGenericObject*) + 1004
19 com.apple.QuickTime 0x93c95f90 QTObjectTokenPriv::SendMessageToObject(QTMessagePriv*, unsigned long) + 192
20 com.apple.QuickTime 0x93c97608 QTObjectTokenPriv::DispatchMessage(QTMessagePriv*, void const*, __CFAllocator const*, unsigned long, unsigned long, ComponentMsgParam*, unsigned long, unsigned long) + 1320
21 com.apple.QuickTime 0x93c91f74 QTSendToObject + 100
22 com.apple.QTKit 0x9542533c -[QTMovie idle] + 180
23 com.apple.quicktimeplayer 0x0000c2fc 0x1000 + 45820
24 com.apple.quicktimeplayer 0x0000c2a0 0x1000 + 45728
25 com.apple.quicktimeplayer 0x0000c11c 0x1000 + 45340
26 com.apple.quicktimeplayer 0x0000b2b8 0x1000 + 41656
27 com.apple.quicktimeplayer 0x000065e0 0x1000 + 21984
28 com.apple.quicktimeplayer 0x000064a4 0x1000 + 21668
29 com.apple.quicktimeplayer 0x000063bc 0x1000 + 21436
30 com.apple.AppKit 0x92d87738 -[NSApplication _doOpenUntitled] + 416
31 com.apple.AppKit 0x92d86edc -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 220
32 com.apple.AppKit 0x92d8673c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 88
33 com.apple.Foundation 0x91a33010 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 480
34 com.apple.Foundation 0x91a32de4 _NSAppleEventManagerGenericHandler + 236
35 com.apple.AE 0x943c2ce0 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 164
36 com.apple.AE 0x943c2be8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 40
37 com.apple.AE 0x943c29ec aeProcessAppleEvent + 212
38 com.apple.HIToolbox 0x96ae3028 AEProcessAppleEvent + 52
39 com.apple.AppKit 0x92d84288 _DPSNextEvent + 1156
40 com.apple.AppKit 0x92d83a10 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
41 com.apple.quicktimeplayer 0x00006084 0x1000 + 20612
42 com.apple.AppKit 0x92d7d6cc -[NSApplication run] + 736
43 com.apple.AppKit 0x92d4e0d0 NSApplicationMain + 440
44 com.apple.quicktimeplayer 0x000569e8 0x1000 + 350696
45 ??? 0xbffffbb0 0 + 3221224368
Thread 1:
0 libSystem.B.dylib 0x9117f438 machmsgtrap + 8
1 libSystem.B.dylib 0x9118635c mach_msg + 56
2 com.apple.CoreFoundation 0x95669544 CFRunLoopRunSpecific + 1828
3 com.apple.audio.CoreAudio 0x947cce3c HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x947ccc80 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x911c1658 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x9117f4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x911c28fc pthread_condwait + 1320
2 com.apple.audio.CoreAudio 0x947de884 HP_IOThread::WorkLoop() + 488
3 com.apple.audio.CoreAudio 0x947de684 HPIOThread::ThreadEntry(HPIOThread*) + 12
4 com.apple.audio.CoreAudio 0x947ccc80 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x911c1658 pthreadstart + 316
Thread 3:
0 libSystem.B.dylib 0x9117f4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x911c28fc pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x90a07e9c TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x90a07c70 TSWaitOnSemaphoreCommon + 428
4 ...ickTimeComponents.component 0x91c99c70 ReadSchedulerThreadEntryPoint + 5312
5 libSystem.B.dylib 0x911c1658 pthreadstart + 316
Thread 4:
0 libSystem.B.dylib 0x9117f438 machmsgtrap + 8
1 libSystem.B.dylib 0x9118635c mach_msg + 56
2 com.apple.CoreFoundation 0x95669544 CFRunLoopRunSpecific + 1828
3 com.apple.CoreFoundation 0x95669dd4 CFRunLoopRun + 60
4 com.apple.QTKit 0x9548f550 QTVisualContextImageProviderWorkLoop + 96
5 libSystem.B.dylib 0x911c1658 pthreadstart + 316
Thread 5:
0 libSystem.B.dylib 0x91185e4c _semwaitsignal + 12
1 libSystem.B.dylib 0x911c2a00 pthread_condwait + 1580
2 libGLProgrammability.dylib 0x914fb298 glvmDoWork + 120
3 libSystem.B.dylib 0x911c1658 pthreadstart + 316
Thread 6:
0 libSystem.B.dylib 0x9117f4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x911c28fc pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x90a07e9c TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x90a07c70 TSWaitOnSemaphoreCommon + 428
4 ...ple.CoreServices.CarbonCore 0x90a3104c AIOFileThread(void*) + 1068
5 libSystem.B.dylib 0x911c1658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x93b001f0 srr1: 0x0208d030 dar: 0x05d6bffc dsisr: 0x42000000
r0: 0x93ad47ec r1: 0xbfffcda0 r2: 0x04c28020 r3: 0x00000000
r4: 0xbfffcde2 r5: 0xbfffce0f r6: 0x00000000 r7: 0x00000000
r8: 0x00000001 r9: 0x00000000 r10: 0xbfffcfb0 r11: 0x00000006
r12: 0xbfffce06 r13: 0x00000008 r14: 0x00000000 r15: 0x00291b50
r16: 0xbfffd2b0 r17: 0xbfffd2d4 r18: 0xbfffcfb0 r19: 0x008fd40c
r20: 0x00000000 r21: 0x00000000 r22: 0x00000040 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x0000011e r27: 0x0000017d
r28: 0xbfffcde2 r29: 0x008fda18 r30: 0x008fd600 r31: 0x93ad46b0
cr: 0x4422224e xer: 0x00000006 lr: 0x93ad4800 ctr: 0x00000000
vrsave: 0x00000000
Binary Images:
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0x90357000 - 0x90365fff libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib
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0x90454000 - 0x90474ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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0x91318000 - 0x91393fff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9139f000 - 0x91423ffd com.apple.CFNetwork 330 (330) <55a89d8e7f7de1c1548f911c98656286> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x91424000 - 0x914d4fff edu.mit.Kerberos 6.0.12 (6.0.12) <5cf1a9c1d7e526bb9b084013a1722d08> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x914d5000 - 0x9190affa libGLProgrammability.dylib ??? (???) <f032e07d587794af4d4ba1b7dc7b4fd2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9190b000 - 0x91931fff libcups.2.dylib ??? (???) <faed280b72f625b591ae0506cb142367> /usr/lib/libcups.2.dylib
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0x91952000 - 0x919b4ffb com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x919b5000 - 0x919bcffb com.apple.print.framework.Print 218.0.2 (220.1) <c7e0e618d5867ae227403ae385aacd82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x919bd000 - 0x919cafff libCSync.A.dylib ??? (???) <c42bb98d8afc1f2f8ff764d6553dd670> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x919cb000 - 0x91a08fff libRIP.A.dylib ??? (???) <7e5e8a6305111535e1297a342761ba27> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x91c82000 - 0x92a8ffef com.apple.QuickTimeComponents.component 7.5 (861) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
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0x92b78000 - 0x92b79ff8 com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x92d05000 - 0x92d47fff com.apple.quartzfilters 1.5.0 (1.5.0) <3f2dc01a646cd5b5ea55d510583ba4d5> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
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Updated iTunes and QuickTime, now neither will launch

I installed iTunes 7.1 and QT 7.1.5 tonight. Immediately after restarting, I was unable to launch Firefox 2.0.0.2 or reinstall it. In researching that problem, I've discovered I cannot launch iTunes or QT Player.
With each app, the triangle appears next to the icon in the dock when I launch it, but then the color wheel spins for awhile, the system hangs, and the application stops launching. There's no error dialog. The Finder appears to restart, too, because the Dock and the Finder bar disappear and reappear.
Any suggestions for what to restall, which files to trash, etc?
Thanks.
MacBook Pro Mac OS X (10.4.8)

TD, thanks for the suggestions, but I'm still stuck. Here's what I've tried:
1. Deleted the com.apple.iTunes.plist file, restarted iTunes and it would not launch.
2. Created new account, tried launching iTunes. It did not launch.
3. Downloaded and reinstalled iTunes and QuickTime, then restarted. iTunes, QuickTime, and Firefox would not launch.
4. Re-reinstalled iTunes and Quicktime, restarted, still unable to launch iTunes or QuickTime.
Any further ideas? I'm stumped! Thanks.

ITunes and QuickTime Player give me a QTCF.dll error when trying to launch

When i try to open iTunes on my laptop it gives me an error saying:
iTunes.exe - entry point not found
The procedure entry point
QTCF_CFUniCharGetUnicodePropertyDataForPlane could not be located in the dynamic link library QTCF.dll
i also get a error for quick time player displaying the same message for Quick Time.exe
i have uninstalled both programs and reinstalling them several times. i have also check to see if they work on other accounts on my laptop. they do not work.
Message was edited by: Nemesis2010

The procedure entry point QTCF_CFUniCharGetUnicodePropertyDataForPlane could not be located in the dynamic link library QTCF.dll
The most common cause of that one is a misplaced older version of the QTCF.dll lurking about in your system. On an x64 system, the best place to start looking is in the C:\Windows\sysWOW64\ directory.
Do you see a QTCF.dll lurking in there? If so, try dragging it out onto the desktop. Can you launch iTunes and QuickTime now?

Itunes and quicktime installation flub

I have used itunes for years as well as quicktime. for some reason i am unable to launch itunes after the latest upgrade installation and quicktime fails to install with this error :-3 coming up during this install. i don't kno what to do. please anybody help me.
also how do remove an older version of quicktime on my pc. nothing i do works

LVP hello,
Welcome to the Apple Discussions as you are not running a MAC your question would be best served in the special
iTunes for windows forum. Click here<a href="http://discussions.info.apple.com/webx?
<a href="http://discussions.info.apple.com/webx?128@@.68b80b69"> check here for clues.
but remember this is the Mac way ... check the other forum for more...
good luck .... TP

ITunes and QuickTime will not work..Yeah, another one

Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and QuickTime doesn't open up on Windows Vista

Hi! I will apreciate all who tries to answer this question.
I have Windows Vista on my HP laptop and I dowloaded iTunes and QuickTime.
I had no problem downloading it, but then opening it came a box.
It said:
iTunes has stopped working
Windows can check online for a solution to the problem
-> Check online for a solution and close the program
-> Close the program
View problem details
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00227d80
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Then I press close the program and a speech bubble appears at the
bottom right corner of the screen.
It said:
iTunes was closed.
To help protect your computer, Data Execution Prevention
has closed iTunes.Click to learn more.
I have no idea whats hapening.
HELP!

excellent information, sparkly.
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
... and:
To help protect your computer, Data Execution Prevention has closed iTunes
... and the QuickTime Player not launching either (it's a "QuickTime has stopped working" error?).
With that combination, we need to check on some other application (apart from QuickTime itself) stashing old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and "Hide extensions for known file types" is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH

I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.

Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter

ITunes and QuickTime stopped working after an upgrade...

I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB Ram

It sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190&#3637190
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems.

ITunes or QuickTime will Not Launch after Install

I received my new iPhone 4 a few days ago & have tried & tried for the past days to make iTunes 10.6 work & also QuickTime 7.7.1. They both install but when I click on the desk top icon a few seconds pass and an Error Message appears for iTunes & QuickTime that says "iTunes or QuickTime has encountered a problem & needs to close". The "Error Signature" is as follows for the iTunes; AppName: itunes.exe AppVer: 10.6.0.40 ModName: gdiplus.dll ModVer: 5.2.6002.22509 Offset: 0002 edde. I have installed/uninstalled til I'm sick. I have done the control panel Add/Remove in suggested sequence & also removed any leftovers from iTunes and QuickTime from my registry; still no iTunes or QuickTime 7.7.1. The only QuickTime that will install & work is version 7.1.6. I am running XP Home Edition, Service Pack 3. I need iTunes desperately for my new iPhone 4 !! Please Help !!

Thank you soooo much for explaining the gdiplus.dll error I was receiving. Before doing your recommended sfc /scannow procedure I did a little more browsing & found the FIX !!! The reason for iTunes not opening was the fault of a CORRUPTED FONT !! It has taken me all nite to go through a gazillion fonts that I have installed on my computer on a trial & error basis but I did find the FONT that was keeping iTunes from not launching; Dr.PoDecorCyr.ttf , I started out by choosing the larger size Font Files making a new folder on my desk top & taking away & adding back to Windows Font Folder in the Control Panel until I found the culprit. I hope this info will help others. In Windows XP go to Start Menu to Control Panel to Fonts. Again Thank You Muchly !

Apple programs, Help, Mail, iTunes, Safari, Quicktime will not launch.

Recently we downloaded some upgrades from Apple and now Help, Mail, iTunes, Safari and Quicktime will not launch. The icon dances on the dock, and the operating system records the program as having opened, but the program does not come up and the icon menu on the dock still displays open rather than quit. I have tried re-installing the programs to no avail.

"Repair disk was unable to repair these"
Any one of the following may fix the directory damage:
DiskWarrior
Highly recommended for *directory damage* repairs.
TechTool Pro
Multi-functional utility.
Drive Genius Multi-functional utility.
You will need to make your own decision on which to purchase. Read up on them on their websites because each does something a little different.
You must use the versions that are compatible w/your OS system & keep the utilities updated to avoid damaging/harming/trashing your system.

Itunes and quicktime wont open when click on it

Hi,
I am unable to open Itunes or Quicktime on my netbook. I have tried reinstalling the software but it wont work. Please can someone advise how I can get it working.
Thanks in advance
Chris

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime wont open!

Hi all,
My itunes randomly stopped working the other day. Everytime i open it a message appears saying that there was a problem and it needs to close! i removed itunes and tried to reinstall it but now it wont reinstall. I figured quicktime might be the problem so i tried to remove it too but it wont remove from my computer and i dont know what to do now :-/ anyone able to help me??

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and Quicktime fail to launch

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