ITunes and QuickTime Failing to Open

Hi
I have just been forced to buy a new hard drive as my previous one failed totally unexpectedly. Hence, my OS (XP Pro) is newly installed, as is all my other software. Having downloaded and installed iTunes 6 I tried to initiate it but it fails to open. I can see the iTunes.exe in processes but it will not close when I try to kill it. It locks with a memory usage of 12,848 K every time. I can kill all other iTunes/iPod processes but not the iTunes.exe. My registry has no errors, I have no spyware (according to the MS AntiSpyware Beta) and no viruses.
I have all the essential updates for XP Pro plus a selection of optional ones. My hardware drivers are also up to date.
From a quick browse of the forums it seems that Norton Internet Security 2005 might be to blame for my problems. One of the pieces of advice I read was to use AVG software as an alternate (which I have used before and liked) as Norton IS 2005 stops iTunes from loading. I am willing to do that as a short term option, but NIS has always been my security system of choice and I would prefer to have the option to keep using it.
What I would like to know is whether it is true that Norton IS 2005 causes this conflict and if there is a way around it without changing my choice of security or is NIS 2005 totally incompatible with iTunes? I may well be upgrading to NIS 2006 soon and would also like to know if this issue will reoccur if I do. The current conflict also seems to hugely slow down my shutting down speed.
I hope you can quickly resolve or answer my questions.
Thank you for your time.

Hi blaccrichard,
This may help you. Turn NIS 2005’s Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE. ( Might be a good idea to disconnect from the Internet at this stage)
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to NIS 2005’s Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found in your Quicktime folder where that is in your system. Click OK. Turn NIS 2005’s Personal Firewall ON, and try starting iTunes again.
It seems the Quicktime files were never automatically entered into NIS 2005’s Personal Firewall allowable programs listing. Adding them manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.

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Message was edited by: michael2323
Message was edited by: michael2323

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www.malwarebytes.org
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In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
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If you have a 64-bit Windows 7, open the "SysWOW64" folder.
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