Itunes and quicktime major problems...

I can't get itunes to work at all and now quicktime's stopped functioning! I get the usual "Sorry for the inconvenience but itunes has encounted a problem and needs to close" every time I try and start it. I've installed quicktime from the main apple download and it installs fine but won't actually work! I've tried uninstalling quicktime but I get the message ' fatal error during installation' and it quits the uninstall. I've uninstalled itunes and after reinstalling it get the same 'sorry for the inconvenience' message again. Need assistance from an itunes expert please. Thanks.

hmmmm. i'm better at the 6.0.x and 5.0.x versions of this. but let's try some things here.
the message that you're getting with the QT uninstall is a variation of the 1603 error message that folks used to get in the 6.0.x and 5.0.x days. so we'll atart working through some of the techniques that used to work with it on a QT uninstall/install in those days.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next, clear leftover QuickTime program files and folders from the PC.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
restart your PC, and try installing iTunes again.
does the install go through properly this time?

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Itunes and quicktime install problem

I have just bought an ipod classic. went to apple.com, downloaded latest version of itunes, on the install i get an error saying some of the quicktime software is out of date to fix this problem by upgrading click 'Go there now'
unfortunately it doesn't go anywhere!
itunes will not start because of this either, it says it has a problem and needs to close.
I have tried installing older versions of itunes,Quicktime;un-installing,re-installing,installing seperately, from different sites as well as apple, butit ends up the same.
im only running windows firewall and AVG anti virus.
can anyone help me as to why i can't install them especially Quicktime as it seems i need that for itunes and i need itunes to load the ipod!
Please help if you have any ideas, i've been trying now for 5 hours!!!!

Try installing from here:
http://www.filehippo.com/downloadquicktimeplayer/
If that doesn't work, try and use Microsoft's Cleanup Utility and then reinstall Quicktime/iTunes:
http://support.microsoft.com/kb/290301
Make sure it's a new and fresh download from:
http://www.apple.com/itunes/download/

Problems installing itunes and quicktime. i've tried everything

i installed itunes. i was then using the wrong port/plug in because it wouldn't read my D drive. i reinstalled itunes and then i clicked on it and it says something like "i can't open this because the installation failed with itunes or quicktime."
i then tried to delete itunes from "my computer" which worked, but it wont let me touch quicktime to delete it. i left quicktime in the computer.
i have then re- installed itunes and registered my ipod over 10 times at least because it kept saying i couldn't use itunes. i think that might be the problem, that my ipod has been registered so many times. which files ami supposed to erase to fix this problem. i restored my computer and reinstalled itunes and the same problem happened. there is also a error 2095 in quicktime which i cant fix. i just got an ibm laptop aith windows xp and i was wondering if i should try using that instead. it already has itunes on it, but it has not been used.should i?

I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

Installing itunes and quicktime problem

Alright i am having problems installing itunes and quicktime, itunes downloads fine but when the quicktime install gets to writing system registry values it says "Could not open key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"

"Could not open key: HKEYLOCALMACHINE\Software\Classes
\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient >access to that key, or contact your support personnel"
Crikey. Haven't seen one of those for an eternity.
Checking on a simpler possibility with it first. It can be produced if certain older versions of QuickTime were installed in a different administrative user accpount from the one in which you're currently attempting to install the newer version.
Do you have other user accounts with full administrative rights on the PC? If so, can the install go through successfully from any of those?

Problems running iTunes and QuickTime on 17" MBP

I recently got a 17" MBP with 4MB memory from work. Everything works perfectly so far except iTunes and Quicktime. Whenever either program is open the machine completely bogs down even if nothing is playing. I've re-installed the software and repaired permissions to no avail. Obviously it's frustrating to have my 5 year old PC laptop run Apple software better...
Any help would be appreciated!

I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

Massive problems installing itunes and quicktime

Hi, to anyone who can help me:
I cannot install iTunes or quicktime. Just bought a new ipod 30gb. v.excited. Downloaded itunes. gives me error messages when i try to install.
They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
and
"The installation of Quicktime did not complete successfully. ITunes requires Quicktime."
I have tried using CCleaner to clean up my hard drive and uninstall both itunes and quicktime (old and dodgy new versions). I have tried using 7-zip to unpack the new downloaded files and install from the .msi and other .exe files.
I have tried installing the standalone Quicktime (which wont install properly) and then installing itunes (which won't install properly, coz quicktime is not installed properly)
I have tried rebooting my computer between these attempts
I have tried it with my virus-protection software off as one thread here suggested.
I am logged on as administrator for all these attempts and i'm at my wits end.
I have tried everything!
please help me if you have suggestions.
Thanks
Lisa
Dell Windows XP

They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
interesting.
did you have an earlier version of itunes and/or quicktime installed on the PC? in particular, an itunes 6.0.x or lower version, and/or a QuickTime 7.1 or lower version?
(checking on this because i'm wondering if there's a DCOM permissions issue involved with the uninstall of your previous versions of itunes/quicktime.)

ITunes and Quicktime will not launch

I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

ITunes and QuickTime will not work..Yeah, another one

Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

Error Messages for iTunes and Quicktime, what do I do?

Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?

I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma

When i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

when i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

Before trying the update again, use Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes and Quicktime. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
After iTunes & Quicktime are uninstalled, try the update again.

ITunes and QuickTime doesn't open up on Windows Vista

Hi! I will apreciate all who tries to answer this question.
I have Windows Vista on my HP laptop and I dowloaded iTunes and QuickTime.
I had no problem downloading it, but then opening it came a box.
It said:
iTunes has stopped working
Windows can check online for a solution to the problem
-> Check online for a solution and close the program
-> Close the program
View problem details
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00227d80
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Then I press close the program and a speech bubble appears at the
bottom right corner of the screen.
It said:
iTunes was closed.
To help protect your computer, Data Execution Prevention
has closed iTunes.Click to learn more.
I have no idea whats hapening.
HELP!

excellent information, sparkly.
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
... and:
To help protect your computer, Data Execution Prevention has closed iTunes
... and the QuickTime Player not launching either (it's a "QuickTime has stopped working" error?).
With that combination, we need to check on some other application (apart from QuickTime itself) stashing old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and "Hide extensions for known file types" is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH

I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.

Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter

Exception processing message 0xc0000013 after updating itunes and Quicktime

After updating itunes and Quicktime, every time I remove a CD from my DVD drives I get an error saying no disk exception processing message 0xc0000013 Parameters 0x759f023c 0x87f51934 0x759f023c 0x759f023c.
I tried doing a restore to a time before that update and that didn't seem to help. It just gave me different parameters.
I'm using Windows Vista and this is driving me nuts.
Any help would be greatly appreciated.

I also have the same problems as you guys after installing Corel Painshop Pro X12. I went into the task list and stop the CorelIOMonitor process and then the problem went away. I found out that you can disable this from starting up using System Configuration tool via Start -> Run -> msconfig
. It's an interm solution untell they fix it. Maybe someone needs to notify Corel or Apple to fix this problem.

Itunes and quicktime major problems...

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