Itunes and quicktime will not open properly

My itunes freezes when opening and quicktime say there is a run time error. I have uninstalled everything and quicktime does not go away. then re-installed both and they still do not work. not sure what to do.

I have uninstalled everything and quicktime does not go away
what's the precise wording of the message that you're getting when you try to launch itunes?
what is the wording on the message that you get when you try to uninstall QuickTime?
(include error message numbers if you're getting any.)

Similar Messages

  • ITunes and QuickTime will not open

    I upgraded to iTunes 7.0.1 and the installation went fine. However, when I try to open iTunes by double-clicking on the desktop icon, a page pops up for less than a second and then goes away. I think the page might have something to do with a license agreement. I get no error messages. I also tried to open QuickTime to see if it works, but it does not. When I try double-clicking on the desktop icon, a page (different than the one that pops up for iTunes) comes up for less than a second. No error messages for QuickTime come up either. What can I do to get my iTunes and QuickTime to work?
    Dell Dimension 8200   Windows XP  

    ... i think i might have already replied to you in a different thread, BNT ...
    ... but just in case i haven't, those are classic symptoms of a Qoologic adware infestation on a PC. the free trial version of Ewido has been catching and killing that for most folks:
    ewido anti-malware download

  • Both ITunes and Quicktime will not open

    I can't open either ITunes or Quicktime. Each time, I get the iTunes or QuickTime Player "has encountered a problem and needs to close. We are sorry for the inconvenience." I tried repairing both, was able to uninstall & reinstall iTunes but still get same error. Quicktime would not uninstall, removed it through Windows Install Clean Up, cannot re-install.
    Here are the errors:
    AppName: itunes.exe AppVer: 7.6.2.9 ModName: quicktimestreamingauthoring.qtx
    ModVer: 7.4.5.67 Offset: 0001685c
    EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.4.5.67 P3 : 47edaedf
    P4 : QuickTimePlayer.exe P5 : 7.4.5.67 P6 : 47edaedf P7 : 0000130d
    P8 : c0000409 P9 : 00000000
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    Error writing to file: C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.Resources\ QuickTimeStreaming.Resources.qtr
    Verify if you have access to that directory
    Please help! I am pulling my hair out!

    I wish I had an answer for you; all I can say is, you're not alone. I've been unable to open iTunes (7.6.2) all day, and after reading your post, I tried QuickTime: yep, it only crashes, just like iTunes. FWIW, here's what I tried: restart, repair disk permissions, CD start, using Time Machine to restore iTunes 7.6.1 (now I have both that and 7.6.2, but neither works), calling Apple tech support (they want $49 to see if they can come up with something else).
    Also FWIW, this problem started this morning; last night, I upgraded Safari (3.1.1). I don't know why there'd be a connection, but...?

  • I just reinstalled iTunes, and it will not open, as it says iTunes library itl. was created from an earlier version. Any idea what this means, and how I can get itunes to open?

    I just reinstalled iTunes, and it will not open, as it says iTunes library itl. was created from an earlier version. Any idea what this means, and how I can get itunes to open?

    Many thanks.
    That suggests that another application has stashed old QuickTime componentry in your system files.
    So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    If you have a 32-bit version of Windows, open the "System32" folder.
    If you have a 64-bit version of Windows, open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • Itunes or quicktime will not open

    I just purchased ipod and I downloaded itunes. at first it worked correctly, then it stopped opening and quicktime will not open either. I have tried re-installing numerous times to no avail. All the error message says unknown error send or don't send to MS. I am starting to get frustrated over this. It has taken up so much time. CAN SOMEONE PLEASE HELP ME????

    Hi Dave. Many thanks for your response. I uninstalled iTunes and Quicktime and then reinstalled them and now I can open iTunes. I now have another problem. The music that is on my iPhone that was imported from my iTunes prior to resetting my Mac seems to be unavailable for me to play. It doesn't show up on my iPhone when it's not connected. But when I connect it to my Mac all the songs show up under the music tab of my iPhone but they are all light grey and when I click one an exclamation mark appears next to it. I've tried authorizing my account but that doesn't do anything.
    If you have any idea what the problem could be I would really gratefull.

  • After recent QuickTime updates fcp and QuickTime will not open .mov files captured on my FS-H200. Iran

    After recent QuickTime updates fcp and QuickTime will not open .mov files captured on my FS-H200. I put this onthe quick time thread and they sent me here.

    and NEVER do a software update unless you've got a clone of your startup drive so you can restore your system to it's working state if something goes wrong.
    https://discussions.apple.com/docs/DOC-2494

  • Itunes and quicktime will NOT install

    I have been trying to re-install itunes and now quicktime onto my computer.
    I get 3 messages. 1st one says that the install cannot find a file that does not seem to exist on my system. I tried find the file through its directory, cant find it!! It is a long directory with lots of numeric, very little alpha characters.
    Next message is "error 1714" The older version of itunes cannot be removed. Contact tech support.
    Next message "error 1603" Fatal error during installation. consult window installer help (msi.chm) or MSDN for more info.
    I have looked for help on many posts and apple's site. I have tried to manually remove quicktime and itunes and it will not remove the old versions????
    Someone please help me!!!!

    windows installer has stopped working
    a problem caused the program to stop working correctly.
    windows will close the program and notify you if a solution is avabilable.
    ... and that's one that I wasn't thinking of ...
    Head into your Windows Update. Are there any new updates available for you? If so, and you install, does that clear up the error message?

  • HT1657 I downloaded a film for rental from itunes and it will not play properly,why?

    I rented a film last evening The book of Kells and it will not play properly.  My computer has more than enough memory or whatever it needs and I am using an account I have used in the past with success.  The films starts, then stops, then speeds ahead like it is not successfully loaded.  Any suggestions?

    Welcome to the Apple Community.
    Where did you download it to and is it a purchase or rental.

  • ITunes and QuickTime will not work..Yeah, another one

    Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
    iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
    QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
    So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

    Perfect information, thanks.
    That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
    Let's go looking for the old stuff.
    1. Open My Computer from the desktop or Start menu.
    2. In the Tools menu, click Folder Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
    5. Click OK.
    Now in My Computer, open your C drive.
    Open the "Windows" folder.
    Open the "system32" folder.
    What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • I bought an mp3 download of a cd online (not in iTunes) and it will not open in itunes.

    I tried everything. Importing the songs through file, add to library, which usually works. I tried double clicking it and clicking "open with itunes". I even tried dragging each song individually and dropping into itunes but nothing will work! Please help!
    Also, the files are completely fine. They open in Quicktime and play just fine. They just will not open in itunes.

    Have you tried going to menu > file > option+create new version > create AAC and select tracks from your disc. You track should be converted as they are added to library.
    You will need to change import preference to AAC if you have have them set as mp3.
    Jim

  • ITunes and Quicktime will not load

    Hi, when i try and load my iTunes, it will not load. It has been working fine for months, but has recently stopped!
    When i try and load iTunes, i am given the standard Windows "iTunes has encountered a problem" screen with the error message of:
    Error Signature
    AppName: itunes.exe
    AppVer: 6.0.0.3
    ModName: quicktimeStreamingAuthoring.QTX
    ModVer: 7.0.3.50
    OffSet: 00016cb9
    So i "Repaired" iTunes, which didnt fix the problem, i uninstalled it, which also didnt fix it.
    Then i decided to try and uninstall Quicktime, due to it being the root of the problem, and i was greeted with this error:
    Error Description
    DLL function call crashed
    QTInstallCode.QuickTimeUninstallPrc
    Any ideas on what is the problem, and how to fix it?! Because i cannot install a new quicktime whilst this one is still on my computer, and i cant get it off!!
    Any help would be greatly appreciated!
    Matt

    Okay... I'm waiting for this answer too!! Exact problem...was working fine now I get the "Itunes has encountered a problem...." I attempted to run Quicktime (it is needed, I understand) but now it will not run. I uninstalled all (could not even find Quicktime) and attempted to reinstall. Itunes apparently reinstalled but Quicktime will not... and now nothing is running.

  • Upgraded to Yosemite It's a nightmare!!  Itunes and Safari will not open Iphoto does not exist and the list goes on!!

    I've spent all day trying to fix all the problems I'm encountered after updating to Yosemite on my MacBook Pro today.  It's been a waste of a day.  Nothing I have researched has helped.  I wish I never updated.  What is ironic that most of the things that do not work or Apple i products.  I don't understand cloud but have a feeling this is the cause of most of the problems.
    After update my computer prompted me to say cannot connect to Icloud Drive (What I don't understand I cloud and didn't know I had an Icloud drive). 
    Itunes will not open at all and it does not even try to open(I've downloaded it again to no avail).
    Iphoto has a Circle slash mark through it so it's not even avaliable.
    Safari will not open just like Itunes.
    Icloud in preferences just keeps spinning like it's looking for Icloud drive. (Even though I don't use this I feel it is the problem)
    So I have no access to my music, my photos  cannot get on the internet with Safari Browser.
    I'm afraid of what else probably doesn't work but I've been so consumed with the top three I haven't got to really explore the rest of all the apps.
    My main concern at the moment are my pictures and my music.
    Please Help, Thank you so much!!

    iPhoto is still in your Applications folder. Your iPhoto Library is still where it was.
    Repair the Hard Drive and Permissions - Yosemite, Mavericks, Mountain Lion or Lion
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.
    Now, download and install the OS X Yosemite 10.10.3 Combo Update.

  • ITunes and Quicktime will not launch

    I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

    The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
    Quicktime does not install Quicktime.cpl in the system32 directory.
    It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
    You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
    When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
    Download the stand alone Quicktime (the one without iTunes):
    http://www.apple.com/quicktime/download/win.html
    Now Remove Quicktime using the method in this article (just Quicktime):
    XP
    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
    Restart you computer
    Install the stand alone Quicktime and check if it starts.
    If it does you are in a position to find out if iTunes is OK.

  • HT1386 cant get my iphone to link with itunes and it will not open

    i tried to reset my iphone and it will not work anymore how do i reset to factory

    Hello Keegan,
    Sorry to hear that your iPhone is currently not recognized by iTunes.  I found an article with steps you can take when you experience an issue like this.  I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    Once your iPhone is recognized, you can use the steps in the following article to restore your iPhone:
    iTunes: Restoring iOS software
    http://support.apple.com/kb/HT1414
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Help!!! Itunes and Quicktime does not open

    I already followed the suggestion here on the problems for ITunes and Quicktime suggestions to follow to go to Control panel but does not work and tried to uninstall and install back the itunes with quicktime but still no luck....I am deciding to return the ipod...it is frustrating..Help needed before i finally return this !!!!

    rafaella,
    So you have tried the steps in this thread?
    http://discussions.apple.com/thread.jspa?messageID=3482546#3482546
    Generik

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