ITunes and Quicktime won't install on my computer

Hello,
I just downgraded to Window Vista SP2 from Windows 8.1 and now i cant install iTunes or QuickTime. Everything i tried wont work, i tried installing it both, serpate, older verisons of iTunes, following the support context on Apple, cleaning my computer.
Heres what the error stats:
QuickTime: Verify that the file exists and you can access it
iTunes: Errors occurred during installation your system has not been modified
I don't know what to do.

Hi there Aideed,
I would recommend taking a look at the troubleshooting steps found in the article below.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W.

Similar Messages

Itunes and Quicktime Won't Install

OK, so about a week ago I get a message saying the new version of Itunes is available to I go to install it. I left it going and returned to my laptop to find it had done it. I click on itunes and it says "initialising itunes" but that's it, the programme wouldn't actually open. I reinstall it and half way through I get an error message saying "verify you have acccess to that directory" and the installation cancels. I did a disk check of my C drive which unearthed nothing but STILL the problem persists and I am unable to do anything on itunes or with my Ipod Touch. I am on Windows Vista, anyone know how to fix this as it is driving me nuts!

Interesting ... if it's citing multiple different directories, we might be having some generalised permissions trouble. But it could also still be a damaged file or files.
Let's see if we can get an install to go through if we convince the installer to ignore the folder containing that file.
In Computer, open your C drive.
Open the "Program Files" folder.
Open the "QuickTime" folder.
Rename the "PropertyPanels" folder PropertypanelsOLD.
Try another install ... does it go through properly this time, or does it complain about a different file and directory this time?

ITunes and Quicktime WILL NOT install no matter what!

After downloading QuickTime with iTunes, I keep getting this error:
"An exception occurred while trying to run m"C\Widows\system32\shell32.dll,Cotrol_RunDLL "C\
Windows\system32\QuickTime.cpl",QuickTime
iTunes won't install, QuickTime won't install, Customer support doesn't know what to tell me---
Has anyone else had this problem-- and better yes, does anyone know how to fix this? My laptop is about 6 months old, running Windows XP Media Edition. (Big sigh)

Deal Emalve,
Try change the path from C: to any other directory and then install..
Hope that works out.

Itunes and Quicktime errors when installing

HELP! I tried installing the latest version of Itunes, but I keep receiving a variety of error messages. When I install the Itunes and Quicktime bundle, I get "Error Code: -3" and when I try to install the standalone Quicktime, I get a bunch of messages saying that a file cannot be found, then error message 1714, and then to consult the Windows Installer help (Msi.chm). I tried to manually remove the old Itunes and Quicktime, but it won't work. Any information on the topic would be greatly appreciated.

hi jmorta!
apologies for the slightly impersonal nature of this reply, but i've just started troubleshooting one of these off in another thread in my post immediately prior to this one ...
let's start you off with the techniques i'm starting anndruu off with over here:
http://discussions.apple.com/message.jspa?messageID=1789002#1789002
love, b

Itunes and Quicktime won't start, error

my itunes/Quicktime suddenly failed to open. I get a message saying iTunes needs to close. This happened after it would not close by itself one time. I've tried to remove programs from my pc then readd them but the same error keeps happening. Can anyone help me?

hi Double_Duce!
Message: Quicktime failed to initialize: error #63441
"Please make sure Quicktime is properly installed in this computer."
After clicking OK... the IntallDriver Module shutdown...
Then Quicktime Error: 1606 - "Could not access network location QTComponents/. {retry} / {cancel}
hmmmm. it's actually a bit unusual (in my experience) to see both of those error messages together like that. (the 1603 at the end of the chain is just sort of a "by-blow" of the previous problems, and if we fix those the 1603 should go away of its own accord.)
let's first try doing something that has worked in the past with both of those initial error messages.
first, download and install a copy of the Windows Installer CleanUp utility (we will be using it later on):
Description of the Windows Installer CleanUp Utility
then we'll try to uninstall any existing QT on your PC. use the QT portion of the complete uninstall instructions given here:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
... if you run into trouble on the uninstall, use the Windows Installer CleanUp utility to remove any existing QuickTime installation registry entries, and then use the uninstall instructions as a guide to a manual QT uninstall.
but even if you don't run into trouble, run the utility anyway afterwards just to make sure we've cleaned out any leftover registry entries.
once the QT has been scraped out, we'll try the careful standalone QT 7.0.3 install again.
does it go through okay this time? or do you get another error message?
love, b

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

ITunes 7.0 won't install on my computer

I downloaded the new iTunes and it started to install but I got an error message reporting a conflict with iPod driver on my computer.
After trying numerous times to re-download and intall and getting the same message, I uninstalled all iPod drivers, all instances of Quicktime and all instances of iTunes and restarted.
I also used a registry cleaner tool and restarted again.
Even with no iPod drivers, Quick time or iTunes installed, iTunes 7 installer still reports a conflict with an iPod driver on my system that I cannot locate or remove.
I have since re-installed the previous version of iTunes and it works fine. I have a 60GB video iPod.

Hi there Aideed,
I would recommend taking a look at the troubleshooting steps found in the article below.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W.

ITunes and QuickTime won't start

Hi!
The problem is that I've installed iTunes, everything went fine, but when I'm trying to start it with iTunes.exe, it won't start.
I can see iTunes.exe in the task manager, for about 5 seconds, and then it disappears.
The same happens with QuickTime player(I don't really care about QuickTime but I thought it can help solving the problem).
I know there is a lot of topics about this on the internet, and yes I've googled it, but nothing solved my problem.
I tried a lot of things already:
* start iTunes.exe with administrator rights
* start iTunes.exe with XP and Vista compatibility modes
* reinstall iTunes with XP and Vista compatibility modes
* uninstall iTunes (and any other apple software), clean any leftover iTunes registry entry, and then reinstall everything again
* boot my windows 7 in safe boot mode, and try to start iTunes.exe
* turn off bonjour service then restart computer and try to start iTunes
* create a new user account, login and try to start iTunes
Nothing helped on Windows 7 32bit, though I have a Windows XP installed as a Virtualbox guest(the host OS is linux), and there is everything works fine, but I would like to use Windows 7.
I had the same problem with the previous version of iTunes. Now I'm trying to install the latest iTunes downloaded from the Apple's site.
I would really appreciate any suggestions!
Regards,
Ferenc Nagy
p.s.: Sorry for my english, I hope you can understand me!

Many thanks. Yes, let's first try uninstalling the ACE pack and seeing if iTunes will launch now.
If iTunes doesn't launch, the pack may have left behind old QuickTime version 6.x componentry in unorthodox locations in your Windows 7 system files. So we'll go looking for that.
First we'll adjust some view settings on the PC.
1. From the Start menu, click Computer.
2. In the Organize menu, click Folder and Search Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now, in Computer, open your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "System32" folder.
What files or folders can you see in there with QuickTime in the file or folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and quicktime will NOT install

I have been trying to re-install itunes and now quicktime onto my computer.
I get 3 messages. 1st one says that the install cannot find a file that does not seem to exist on my system. I tried find the file through its directory, cant find it!! It is a long directory with lots of numeric, very little alpha characters.
Next message is "error 1714" The older version of itunes cannot be removed. Contact tech support.
Next message "error 1603" Fatal error during installation. consult window installer help (msi.chm) or MSDN for more info.
I have looked for help on many posts and apple's site. I have tried to manually remove quicktime and itunes and it will not remove the old versions????
Someone please help me!!!!

windows installer has stopped working
a problem caused the program to stop working correctly.
windows will close the program and notify you if a solution is avabilable.
... and that's one that I wasn't thinking of ...
Head into your Windows Update. Are there any new updates available for you? If so, and you install, does that clear up the error message?

ITunes and Quicktime won't run

I had itunes and QT working fine when I bought my Ipod. I bought my son a Nano and that is when everything went bad. I have tried everything the apple website has to offer. I am at the point where I was able to download and install the latest version of itunes and QT from the Apple website. I installed each separately. They seemed to install fine. When I click on either of them they open for a second and then close with no error message. I am using Windows XP Home. I have an old version of Norton 2002 on the computer that is no longer operable. I tried unistalling it, and that disables by ISP login. Needless to say I have issues. Can anyone help, because Apple and Microsoft sure won't. Thanks,

hi dukefafl!
hmmm. if both itunes and QT are failing to open when you try to launch them (with no error messages whatsoever), the first thing i worry about is infestation of the PC by Qoologic adware. (usually with that, people will see a brief "flash" of an itunes license screen when they try to open itunes ... but the symptom isn't universal.)
the free trial version of Ewido has been been cleaning that up for most people:
ewido anti-malware download
if no joy with that, we'll try checking through a few of the rarer causes of the "error message free" launch failures. (Your Norton is unlikely to be the culprit in this case ... the error message free launch failure associated with that typically only hits people with NIS 2005.)
love, b

I tried to upgrade iTunes, now it won't install on my computer.

I was prompted to upgrade my itunes to the newest version. I downloaded the new version. It downloaded completely but when it came to setup I got a window saying, "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below. I have no idea what this is or how to get to it. When I press cancel another window pops up saying the older version of itunes cannot be removed contact technical support group. There is no version of itunes located on my computer anywhere. What do i do to get my itunes back?

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes.msi'
With that one, let's try the following procedure.
First, head into your "Uninstall a program" control panel and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?

ITunes and Quicktime won't start up.

I've tried installing and re-installing iTunes about three times now, and each time it'll seem to have installed successfully, but whenever I try to tell the program to start up, it just literally does nothing. I tried to uninstall Quicktime it starts the uninstall, then comes up with an error saying "Fatal error during" with no other text. I click Ok, the window closes and the uninstall is cancelled, with nothing being changed. please help

*Replying to eddy*
An exception occurred while trying to run “C:\WINDOWS\system32\shell32.dll,Control_RunDLL“C:\WINDOWS\system32\QuickTime.c pl”,QuickTime
Perfect! Thank you eddy.
Okay, we're not just dealing with a broken QuickTime here. Some other application (of the same general type that I asked about earlier, or possibly a game) has installed older versions of QuickTime program files in your \system32\ folder. That's what is causing the QuickTime (and iTunes) launch problems, and it's also interfering with your QuickTime uninstalls (producing that fatal error message). So we're going to have to clean that stuff out as well (or else your QuickTime and iTunes are still not going to launch, even after we've fixed your QuickTime).
Preliminaries
Download and save a fresh copy of the QuickTimeInstaller.exe (QuickTime installer file) to your hard drive. (Don't try to run the install on line, and don't start the install just yet.) Get the QuickTime installer that doesn't mention iTunes:
http://www.apple.com/quicktime/download/
*Uninstall and clearing program files and folders phase*
Download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries, and click "Remove". Quit out of CleanUp.
Now we'll clear away the leftover QuickTime program files and folders.
Open My Computer. Go "Tools > Folder Options" and click the "View" tab. Make sure that "Show hidden files and folders" is selected and that "Hide extensions for known filetypes" is unchecked. Okay out of the Tab.
Now open "Local Disk (C:)" or whichever drive your Program files are installed on.
Open the "Program Files" folder.
Right-click on the QuickTime folder and select "Delete".
Go back into My Computer and open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
Look for any files or folders with Quicktime in the file name. Delete any such files/folders that you find. (Can't tell you precisely what to look for, because what QuickTime componentry gets dumped in there depends on which program did the dumping.)
Now empty your recycle bin and restart the PC.
*Reinstall phase*
Don't open any other applications after the restart. Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Does that install go through okay? If so, do QuickTime and iTunes start launching again?

ITunes and QuickTime won't work.

My PC is on Windows 7 and will not run Apple software.
When I try to open QuickTime I get these error messages...
This is becoming very anoying and I can't figure out how to fix it.

That's consistent with some program (other than QuickTime itself) stashing old QuickTime componentry down in your system files.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Can't install itunes and quicktime on win7 32bit

Hi all,
since the new updates from october 2011 i couldnt update my itunes anymore. During the installation it said:
in dutch: kan map C:\ProgramData\Microsoft\Windows\StartMenu niet maken. Er bestaat al een bestand met deze naam. Wijzig de naam of verwijder het bestand en klik op nogmaals.
In english: can not make folder C:\ProgramData\Microsoft\Windows\StartMenu. There already excists a folder with this name. Rename the folder or delete the folder and try again.
Now the problem is: i deleted my itunes and quicktime to finally install the new updates. When i install itunes it still give this message during the install and i cannot find the folder C:\ProgramData\Microsoft\Windows\StartMenu and i deleted everything i could find from itunes.
In my start menu there isnt anything named itunes as far as i can see. how can i delete the folder so i can finally instal itunes again..?

These are the minimums listed for the iPod Classic:
Windows system requirements
PC with USB 2.0 port
Windows Vista or Windows XP Home or Professional with Service Pack 2 or later
iTunes 7.4 or later

ITunes and Quicktime don't play videos properly! HELP!

While playing mp4 video's, my iTunes and Quicktime won't play mp4 properly! They play the sound, but the picture is al green with wierd writings on it..
I tried:
- re-installing iTunes and Quicktime to both earlier versions
- installing all possible codec's
And when I want to put it on my iPod it crashes everything..
Anyone know whats wrong? Or does anyone have the same problem?

Hello,
You can find additional information and troubleshooting steps from the following article: http://support.apple.com/kb/HT2729
The symptom you mention is addressed in one of the FAQ's on the page.
Have you tried one of the free videos from the iTunes Store? You can find free video and music content on the iTunes Store. The "Free on iTunes" section is generally towards the bottom of the center column of the window.
Charles

ITunes and Quicktime won't install on my computer

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