ITunes and Quicktime wont work

did the usual upgrades and know iTunes and Quicktime wont work - They wont even launch. Im running 10.3.9 and cant upgrade to 10.4 do to the fact that my Pro tools system is not compatible w/10.4. the upgrade said it would run on 10.3.9 now im dead in te water. I tried to install the early version of both but it wont let me "because it knows I have a newer version on there" QT 7.0.3 and the iTunes upgrade- If uninstalling QT & iTunes & then reinstalling earlier version again will work HOW DO I UNINSTALL THEM ? IF IT WONT WHERE DO I GO FROM HERE.
SOMEONE PLEASE HELP - I HAVE TO GET THIS SYSTEM UP AGAIN BY TOMMOROW.

I will tell you how to do it but first promise that you will run Disk Repair (single user mode, install disk, or shift key held down at boot) and then repair permissions before trying to reinstall the packages.
Also, download the combo installer for 10.3.9 and run it again.
If none of the above works then you can go to Library/receipts/and the version of itunes and Quicktime that you want to install.
Drag them to the desktop and try reinstalling the updaters for itunes and Quicktime. It should work.

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Itunes and quicktime wont open when click on it

Hi,
I am unable to open Itunes or Quicktime on my netbook. I have tried reinstalling the software but it wont work. Please can someone advise how I can get it working.
Thanks in advance
Chris

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime wont open!

Hi all,
My itunes randomly stopped working the other day. Everytime i open it a message appears saying that there was a problem and it needs to close! i removed itunes and tried to reinstall it but now it wont reinstall. I figured quicktime might be the problem so i tried to remove it too but it wont remove from my computer and i dont know what to do now :-/ anyone able to help me??

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and QuickTime stopped working after an upgrade...

I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB Ram

It sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190&#3637190
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems.

Itunes and Quicktime wont install

When I tried to update my iTunes and Quicktime recently, it succesfully downloaded, began installing, and once the progress hit Quicktime, and error showed "an older version of quicktime cannot be removed." Now the issue is, that before this happened, the update had already removed the older version of iTunes. However, it was unable to install the newest version due to this quicktime issue. So here I sit. Help?
-D

once the progress hit Quicktime, and error showed "an older version of quicktime cannot be removed."
Most probably that's an issue with the installation database in the QuickTime.msi file.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

HELP PLS ITUNES AND QUICKTIME STOPPED WORKING

the details are:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.3.1.55
Application Timestamp:          4deec351
Fault Module Name:          ntdll.dll
Fault Module Version:          6.1.7600.16695
Fault Module Timestamp:          4cc7ab86
Exception Code:          c0000005
Exception Offset:          00038db9
OS Version:          6.1.7600.2.0.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
PS: I have the latest itunes and quicktime and I tried reinstalling and installing it again but it won't work. PS I have an iphone 4

Fault Module Name:          ntdll.dll
Fault Module Version:          6.1.7600.16695
Are the problem reports for the QuickTime Player launch errors also citing ntdll.dll, jk?

Itunes wont open without quicktime and quicktime wont work or uninstall

I have windows 7 and itunes and windows 7 have been working great for over 5 months but just recently itunes stopped working. i cannot open itunes and i cannot download the most recent version because i says that it needs quicktime. Quicktime is installed on my computer. in fact i can't get quicktime uninstalled. i can download previous versions of itunes and install them but they wont open. i've tried following posted suggestions of uninstalling with the windows uninstall clean up but when i reinstall it still wont work. i've tried the thing were someone said to delete all my temp files except there is one file that won't delete : FXSAPIDebugLogFile.txt and i can't stop it to delete it cause i don't know what it is. What the hooch happened and how can i get my itunes back???

I FIXED IT. Ok so I don't know if this will work for everyone but this is what i did. First i made sure I uninstalled all apple thingy's in the control panel uninstall then downloaded the lastest version of itunes install before i installed it i did a search for all quicktime thingy's (i know i'm not all technicall about it) on c:drive and went through and deleted them it gave me a small problem by not showing that they were deleting but i transferred them to the trash bin and deleted it all. then i started the itunes install and let it go (of course giving it wishfull hopefull thoughts) it opened and is working great so far. So before your go through the other stuff if the problem with the new itunes is that the quicktime wont install do this first.

Itunes and quicktime not working!!! HELP PLEASE!!

I upgraded my itunes and stopped working. i uninstall everything that said apple in my pc and install them again and i keep getting this error:
"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
Any ideas?
Message was edited by: Alrojo

"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
The broken QuickTime is most probably causing the iTunes problem. (iTunes needs a properly functioning QuickTime in order to work correctly.)
Let's try swapping out your QuickTime again, taking a few additional explicit precautions this time.
Head into your Add/Remove programs. Uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
Switch off antivirus and antispyware applications prior to the repair install.
Go into Add/Remove and select itunes. Click "Change" and then click "Repair".
If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?

Both itunes and quicktime wont open!

so its been a few days and my itunes has not opened.
a message keeps popping up that says::
itunes has encountered an needs to close...send//dont send error report.on some topics i read that the problem may be quicktime-related, so i tried opening up my quicktime player. however, that would not open either!
i dont want to uninstall itunes because i dont want to lose my music, and im afraid to uninstall quicktime because i dont know if i have the program to reinstall it later on.
someone help!
thankss,
ashley.

hi ashlay!
here's how to do a careful standalone reinstall of QuickTime:
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Itunes and Quicktime not working

I just spent $300 on my brand new ipod, only to find out the ONLY program that I can use to put music on it doesn't work. Whenever I click on iTunes, the "I aggree/Disagree" window loads up, then vanishes within one second. Same with quicktime. I downloaded both five times, nothing worked. I love it how when one thing doesn't work, it ruins everything else.

Try this method
http://docs.info.apple.com/article.html?artnum=302538

I tried to download ios 6 and then it turned off and now it is saying to go to itunes and it wont work i pluged it in to my laptop

how do i get back into my ipod after i had it locked up it is saying to go to itunes but its not connecting to my laptap tobl please help.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Itunes and quicktime quit working

As of today can't play songs in itunes or watch videos in quicktime. What happened?

I found it. In audio preferences, somehow it got switched to bluetooth speakers. I put it back on internal speakers. Before I found the solution itunes would load but not play. Quicktime, same thing. I couldn't even play anything on youtube.

ITunes and QuickTime will not open

I upgraded to iTunes 7.0.1 and the installation went fine. However, when I try to open iTunes by double-clicking on the desktop icon, a page pops up for less than a second and then goes away. I think the page might have something to do with a license agreement. I get no error messages. I also tried to open QuickTime to see if it works, but it does not. When I try double-clicking on the desktop icon, a page (different than the one that pops up for iTunes) comes up for less than a second. No error messages for QuickTime come up either. What can I do to get my iTunes and QuickTime to work?
Dell Dimension 8200 Windows XP

... i think i might have already replied to you in a different thread, BNT ...
... but just in case i haven't, those are classic symptoms of a Qoologic adware infestation on a PC. the free trial version of Ewido has been catching and killing that for most folks:
ewido anti-malware download

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

ITunes and Quicktime crashing

I recently got a new computer and I installed iTunes on it. When I start iTunes it says "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." Then I can choose to either report my problem to Microsoft or not. When I try to open Quicktime it says "Quicktime failed to initialize. Error # -2095. Please make sure that Quicktime is properly installed on this computer." I tried downloading Quicktime fomr the link from the "itunes won't load" thread. But the same error showed up when I tried to start Quicktime. What can I do to get iTunes and Quicktime to work on my computer? Thanks!

hi misskiri!
that certainly sounds like a broken quicktime to me.
let's just try the standalone QT 7.0.3 install again. let's take a few additional precautions though. see:
http://discussions.apple.com/message.jspa?messageID=1158352#1158352
keep us posted.
love, b

ITunes and Quicktime wont work

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