ITunes and XP see new iPod(s) but perptually detect recovery mode

Hello.
We received two 80GB iPod Classics and a 160GB iPod Classic for Christmas. Had to install XP SP2 and iTunes 7.5.0.20 in order to load music. The iPods are detected by XP: the "Safely Remove Hardware" icon shows up in the TaskBar, and "Apple iPod USB Driver" and "USB Mass Storage Device" appear in Device Manager when the iPod is plugged into a(ny) USB port. The iPod then appears under "Devices" in iTunes but a dialog box always appears immediately, saying "iTunes has detected an iPod in Recovery mode. You must restore this iPod before it can be used with iTunes.".
So I did; iTunes downloaded a 57MB update for the iPod (v1.0.3) and installed it. It restarted the iPod and, as soon as it re-appeared in iTunes, it gave the same message.
The "Sync iPod" command in the "File" menu is greyed out so the only thing I can do is rename the iPod, but the name has reverted to "iPod" whenever I re-connect.
Tried several (new) cables and even bought a new USB 2.0 card; no joy. Subsequently used my daughter's new laptop (running Vista) to transfer songs to two of the iPods with no problem; the XP machine continues to report them as being in recovery mode even though they work fine.
The "five Rs" didn't work. Though I can watch iTunes and the iPod communicate when performing the Restore, iTunes' diagnostics curiously reports "No iPod found" (always).
I can only think of two potential problems:
1) The XP machine is somehow too old: dual PII 450
2) I have not applied any patches to XP; it's SP2 straight out of the box and I haven't authenticated it with Microsoft yet.
Has anyone seen behavior similar to this and found a solution?
Thanks
PS: it appears iTunes and the iPod can become confused about disconnecting when the eject icon is clicked after a second window has been opened - and even closed - by double-clicking the iPod device in iTunes; have to use XP to "Safely Remove Hardware" before the iPod acknowledges it's disconnected.

Actually, Robert had the answer.
After I accidently "solved" the problem, my first network drive wasn't available. After re-booting and re-connecting the iPod, the problem returned.
Robert's reply then prompted me to check (via the Logical Disk Manager) the drive letter assigned to the iPod. Sure enough, it was using the same letter as my missing network drive. So if the iPod was connected during re-boot, it got the letter first and worked; otherwise the letter would be unavailable for the iPod.
I changed the iPod's drive letter to Z. (I had also removed and re-installed iTunes, and later Restored the iPod again, but I can't say for certain that either of those steps was necessary). The problem has now stayed solved - even after returning the BIOS setting to "Disabled".
So THANKS Robert. I'll see if I can follow Katrina's suggestion to award you Forum points.
Eric

Similar Messages

  • I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit.  Does anyone know how to fix this problem?

    I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit.  Does anyone know how to fix this problem?

    Hi alexanderfrommilton,
    First try reinstalling itunes.

  • Help i have forgotten my password for itunes and have a new email address but cant change this as i have to login first, any advice???

    help i have lost my password to log into itunes and have a new email address but can't change this because i can't login?????

    Whenever a menu choice is grayed out, that is because you have Restrictions turned on in Settings.  Be sure to turn it off.
    You are confusing an itunes store account with an icloud account.  You two can continue using the same ID for itunes (thus sharing purchased music, apps, etc.), but you really should have separate accounts (different IDs) for icloud, since an account is intended for one user to keep his/her devices in sync.
    To create a new icloud account, go to
    http://www.apple.com/icloud/setup/
    Then go to Settings>icloud and scroll to the bottom of the screen and tap Delete Account.  (have restrictions turned off)  That will disconnect the device from the account but will not delete data in icloud or other devices.  Then sign in using the new ID.

  • ITunes doesn't see new iPod nano and creates 'iPod' folders on the Desktop

    My mom got a new 5th Gen Nano. When it is connected to my parents' iMac (G5 with built in iSight running Leopard), iTunes doesn't see it. The strange thing is that the iPod itself goes through the normal synching procedures about every 30 seconds, and every time it happens, it creates a new 'iPod' folder on the desktop. The really strange thing is that each folder is actually a mounted volume that cannot be ejected and the only way to remove them is to reboot the system. Right now, there are 11 of those folders on the desktop (I am connected via screen sharing in iChat.
    Any idea what to do about this one?
    jorj

    So, I found out how to fix this issue. In "My Computer" right click on the iPod and format it. I chose to format it using FAT and Default allocation size. After that, I opened iTunes and it recognized my iPod Shuffle. It said it wasn't formatted properly but gave me the option to restore it to factory defaults which fixed everything. Way to go Self. Thank you. You're Welcome

  • ITunes doesn't "see" my iPod Touch but Windows 7 does. What can I do?

    Windows 7 using "MTP USB Device" driver so it recognizes that it's an Apple iPod but iTunes doesn't see it. I have spent the entire day following the "install/ininstall/start AMDS/stop AMDS" instructions ad nauseum...still no love. Frustration maxed out!

    Did you try here:
    iOS: Device not recognized in iTunes for Windows
    Did you do this:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • TS1425 I have the updated version of iTunes and a brand new iPod Nano 3rd Gen. It will not sync and is not recognized by iTunes.  What's wrong

    Just received new iPod Nano 3rd Generation 4GB today. Have new notebook computer for 3 months with latest version of iTunes.  New iPod Nano is not recognized by iTunes and cannot do a darn thing with it.  All I want is my music.  What is the problem and how do I fix it?

    Start by working through all of the troubleshooting suggestions here.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • HT4113 My sister just handed me one of her old iphone but when i am trying to use it, it is showing iphone is disabled ,please connect to itunes and when i ma trying to use it in recovery mode it is asking for update and when doing so it is showing error.

    Well my sister lives in US and she just handed me her old iphone 3gs. The phone was locked to AT&T .While trying to acees it an error message is popping up that Iphone is disable,Please connect to itunes.Well i downloaded a new version of itunes and while connecting it in recovery mode and tryuing to update it it is giving an error.i asked my sister to unlock the phone so i could use it on any network .she has applied for it and will get the code in one week. What should i do?? Please help.

    Restore the device as new with an AT&T SIM card or wait until it is unlocked and restore as new with another carriers SIM.

  • I am new to this. I downloaded Itunes and have a new ipod shuffle. I cannot get it to sync. Downloaded music to computer but now I am stuck! Help?!

    I downloaded Itunes for 64 bit OS windows. Bought a shuffle, downloaded music to computer, but cannot get shuffle to sync.  Looked at FAQS it says to go to "DEVICES" on Itunes store, but I don't even see that anywhere.  Can someone help?

    Where did you download it from and how ? If you downloaded it from the ibookstore in the iBooks app then it should be on the bookshelf back in the iBooks app (tap the Library button at the top left of the store if you are still in it). Only ibooks that you buy from the ibookstore or your computer's iTunes will show in the cloud for redownloading in the Purchased tab in the ibookstore in the iBooks app (and they will only show there whilst they remain in your country's store).
    If you were using a site on Safari then unless you specified an app to download it into then it will only be in Safari's cache and will you won't be able to access it. If you did buy it via Safari then depending upon the site that you bought/downloaded it from then it might have digital rights management on it that will tie it to that store's apps/ereaders - if the site has its own app in the app store then download that and you might be able to download the book directly in it.
    There is a FAQ for iBooks here : http://support.apple.com/kb/HT4059

  • TS1538 when i start my itunes i can see my ipod classic but carnt see my iphone so im not able to back it up can anyone help my lead is fine as it charges up ok

    can anyone please help

    Hi hammoe3cch,
    Thanks for using Apple Support Communities.  It looks like you found the right article for your issue:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If you've tried those steps and it is still not recognized, please reply with any step you are unable to complete and any additional information such as exact error messages or strange behavior you see.
    Cheers,
    - Ari

  • I want the cursor to be in the address bar when creating a new window; it works for new tabs and in a new private window, but not in safe mode.

    I have tried following the advice offered in the few different threads I have found on this but nothing fixes it. I want the cursor to be in the address bar when I open a new window and/or when firefox opens without restoring a previous session. I fixed the issue for new tabs via about:config but this doesn't work for new windows. I tried safe mode and the problem persists. In new private windows the cursor is in the address bar.

    The search box in about:home steals the cursor. Changing your home page to something else will cause the cursor to start in the address bar for new windows.

  • I have a IMAC 65 version 10.4.11 2 ghz processor and 1 gb ddr sdram for memory. I am trying to update it to 10.5 version so i can update itunes. i have a new ipod nano

    I have a IMAC 65 version 10.4.11 with 2 GHz processor and 1 GB DDR SDRAM of memory. I am trying to download the 10.5 update so I can update my itunes and install a new IPOD Nano and IPAD2 i recently purchased. Any suggestions.

    *Mac OS X 10.5 Leopard installation system requirements*
    http://support.apple.com/kb/TA24950
    Leopard is no longer available at the Apple Store *but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753)*.
    Installing Mac OS X 10.5 Leopard
    http://support.apple.com/kb/HT1544
    Mac OS X 10.5 Leopard Installation and Setup Guide
    http://manuals.info.apple.com/en/leopard_install-setup.pdf
    After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
     Cheers, Tom

  • HT1420 I need to authorize my computer for my daughter's new ipod touch but there is no Store menu or Advanced menu in the new version of iTunes I just downloaded today.  I can't see a way to do it.

    I need to authorize my computer for my daughter's new iPod Touch but in the new version of itunes that just upgraded to day there is no "store" menu or "advanced" menu that I can see and I can't see a way to do it.  So anything she buys with her i.d. won't transfer.  Help!

    Authorization and Deauthorization
    Macs:  iTunes Store- About authorization and deauthorization.
    Windows: How to Authorize or Deauthorize iTunes | PCWorld.
    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
    More On De-authorizing Computers (contributed by user John Galt)
    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
      2. From the Store menu, select "View my Account..."
      3. Sign in with your Apple ID and password.
      4. Under "Computer Authorizations" select "De-authorize All".
      5. Authorize each computer you still have, as you may require.
    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

  • I know how to add lyrics to a song in iTunes and then see them on my iPod. But now I'm interested in watching those lyrics on my windows pc...can I and how do I do that ?

    I know how to add lyrics to a song in iTunes and then see them on my iPod. But now I'm interested in watching those lyrics on my windows pc...can I ? What do I do so than I can see the lyrics of the song while it plays ?

    This is the correct behavior. When you play a song, the play count and last played time gets updated. When you resync the iPod, the track gets copied to the iPod to update these new changed fields.
    There is no fix for this, this is what it is supposed to do.

  • I have a new computer and downloaded iTunes and signed in to my account but my iPod touch says it's synced to a different  account?

    I have a new computer and downloaded iTunes and signed in to my account but my iPod tuoch says its synced to a different account?

    Edit > Preferences > Store check Music under Automatic Downloads.
    Open the iTunes Store from left hand column, then select Purchasedfrom the column on the right, click the Not In My Library button and select the tunes you want to download again.
    That said, you seem to be under a misapprehension as to how iTunes works, or at least how it has worked in the past. It has, until recently, been up to you take care of your purchases once they have been downloaded. You had a one-time download which you were reminded to back up. With the recent change to this policy you can at least download your store purchases again, but having a personal backup of your iTunes store purchases, stuff purchased elsewhere and files ripped from your CDs will still be preferable to gathering all the stuff together again in the event of a disaster.
    For a backup strategy see this User Tip.
    tt2

  • If I help out a friend & download a free app (through my iTunes account) on their new iPod Touch, will their device automatically be added to my itunes device list (and they can see all my contacts, pix, music etc)?

    If I help out a friend & download a free app (through my iTunes account) on their new iPod Touch, will their device automatically be added to my itunes device list (and they can see all my contacts, pix, music etc)?

    Just wondering, what context is this in?
    First up, is your iTunes account part of an iCloud account?
    Secondly, if it's a free app, why don't they just download it? If they are having trouble finding it on the App Store, but you can find it easily, you can share the link for it via email with them, and if they view that email on their iPod they can just tap the link and it will open the App Store to that App for them, so they can download it themselves.
    If you were to go to the Store settings pane and sign in with your iTunes account, that should only provide the possibility for download items from your iTunes account, such as purchased apps, music and movies. However, if you signed in, downloaded the app, and then went back and signed out of the account again, there shouldn't be any access apart from the app you downloaded. This is provided you sign in using the Store section of the Settings app, not the iCloud section.
    One problem they will have if you download this in your account instead of theirs, in order to download updates for that app, they will need you to enter your iTunes password to download the updates. Doing that doesn't give them access to anythign to do with your account other than that update, but they will be unable to receive updates for it without your password. They would also likely be unable to sync the app onto their computer, as their computer would not be Authorised with your iTunes account.
    If you can answer some of the questions I've asked, I may be able to suggest alternate ways for you get them the app on their device.
    Hope this all helps a bit

Maybe you are looking for

  • Creating a scrapbook in ps elements 11

    When I create a new blank file, the window that opens for the project, is suppose to have a preset for scrapbook,like in the other versions, or it has changed for something else. I do see one that says clipboard, but is not highlighted, so it does no

  • Pages 5.2 with EndNote Plugin - Slow/laggy/delayed typing

    Pages 5.2 OSX 10.9 Apple Pages EndNote plugin 2.0 EndNote 7.1 Pages documents without EndNote are fine, but using the Apple EndNote plugin after 2-3 pages with a few references typing gets extremely laggy (up to 1s per character) and seems to get wor

  • Xslt transformation error in web application deployed on top of SOA

    Dear Experts, I am doing xsl transformation using Javax API in JDveloper, is working fine when it is a simple java application. But fails to run if I deployed the same as web application. Also I have mentioned the xsl files in the server path properl

  • Books and Movies not Synced to iPhone

    I used to sync some PDFs from my PC (iTunes) to my iPhone 3GS and there was no issues. However, after I run the sync today, the PDFs are disappear on my phone. They are still in my iTunes' LIBRARY->Books. All checked. During the sync process, I can s

  • Global Address List Contacts Appearing Unexpectedly

    I have a very strange issue regarding Exchange Active Sync and the Global Address List. I've added an Exchange account to an iOS8 iPhone 6 but am only syncing the calendar. Even though I have the contacts sync option disabled when I type in the addre