ITunes App on my iPhone 4S - Not working!
I have an iPhone 4S running iOS 7.1.1.
Over the last 3 days, the iTunes App has stopped working. When I open the App, I get a white page and at the top of the screen, the two options for 'Featured' and 'Charts' and then the options at the bottom to go to Films|TV etc. Nothing else loads up, no album flows or anything.
I have done basic stuff like log out of the iTunes Store via the App and done a soft reset, but still nothing.
Any advice on what else I could try?
Thanks...!
Hello, sparkey-markey.
Thank you for visiting Apple Support Communities.
I would first recommend forcing all open applications to close and power cycle your iPhone. Once this is done test accessing the iTunes Store.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If the issue persists, here are a couple articles that I would recommend going through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General >Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General> Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Unable to use webpages or services that require cookies
http://support.apple.com/kb/TS4207
Cheers,
Jason H.
Similar Messages
-
HT1689 My itunes store app on my iphone does not work.
My itunes store app on my iphone does not work. It flashes on, then immediately off and back to the homepage. What is the solution? Can I de/re-install? I'm not sure how to do that since no "X" shows up in the top right corner anymore....
Hi mixterart,
Thanks for using Apple Support Communities. If you're not able to access the iTunes Store app try restarting/resetting the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Also, in case it is helpful, the new way to close apps is explained here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
- Ari -
Certain apps on my iphone are not working since the IOS 6 update, all at tempts to resolve this issue have failed. Has anyone got any suggestions. Thanks
If you don't tell us what solutions you've already taken, we're probably going to waste a lot of time telling you to do things you've already done.
-
My phone was stolen, what can I do to recover? He is off then the app "Find My iPhone" is not working. I'm desperate, because not even finished paying and is ma warranty.
For Find My Phone to work, you must first turn it on in Settings > iCloud before the iPhone is stolen, and the iPhone MUST be turned on and connected with the Internet. If not, it is not possible to locate it. Report the theft to the police, change all passwords associated with accounts on the iPhone, contact your carrier in case the can blacklist it.
-
ITunes Restore to Replacement iPhone Did Not Work
Hi,
My iphone died Wednesday night. It would not start anymore, even with the hard reset sequence. Last night I took it to the Apple Store and was amazed that they replaced it on the spot. No loaner. No forms to fill out. Just sign here ... and here is a squeaky new 8GB iPhone to replace mine. So far so good. first class service.
I asked about restoring my data. The guy at the genius bar said "so long as you synced recently in ITunes, all of your data will be restored". I had synced every night, so I should be fine. "Even my contacts and phone numbers", I asked? "Yes" he said. He switched my old sim card into the new iphone. I started it and called home ... it just worked.
When I arrived home, I put the iphone in the cradle and voila, iTunes launched, said it recognized that this was a different iphone and offered me a choice of registering the new one or restoring the old one. I opted for restore and the restore started.
A couple of minutes later I saw the apple logo on the iphone (restarting) and the following dialog on the screen of my PC: "Could not restore iPhone because a timeout occurred during restore." Ouch. But I noticed in iTunes that the name of the new iPhone had indeed changed to the name of my old iphone (silver swing phone). So I thought perhaps the restore had worked ... but some hand shake failed at the end?
I ejected from Itunes and took the iphone out of the cradle. Thumbed through the apps ... no data. No contacts, no notes, no email accounts and no ipod content. So I put it back in the cradle and hit "Sync" on Itunes. The ipod content then started syncing and 10 mins or so later I had 7GB of audio and video back in place. But still no contacts, email accounts or notes.
So questions:
1. Has anyone had a better experience with restoring to a replacement iphone?
2. Does anyone know if my contacts, notes and email accounts are backed up in itunes still ... and if so, how can I get them to restore?
3. Did the restore really fail? If so, should I worry about my new iPhone?
4. If ITunes does not back up my contacts, notes and email accounts ... is there another way to back them up for the future? I am feeling demotivated about adding 100 contacts back in manually if there is not some way to back them up and reload them if I have another iPhone failure.
ThanksI doubt that this early on many people have encountered this function of the phone. It obviously is some sort of glitch, however your contacts and everything should still sync as long as they are on the PC. Make sure in the ipod settings that you have it set to sync with the computer. I don't know why it would have been shut off but somewhere there is obviously a problem. Don't worry though, everything should be on the pc.. it is just a matter of telling itunes to sync it to the phone.
silverswingman wrote:
Hi,
My iphone died Wednesday night. It would not start anymore, even with the hard reset sequence. Last night I took it to the Apple Store and was amazed that they replaced it on the spot. No loaner. No forms to fill out. Just sign here ... and here is a squeaky new 8GB iPhone to replace mine. So far so good. first class service.
I asked about restoring my data. The guy at the genius bar said "so long as you synced recently in ITunes, all of your data will be restored". I had synced every night, so I should be fine. "Even my contacts and phone numbers", I asked? "Yes" he said. He switched my old sim card into the new iphone. I started it and called home ... it just worked.
When I arrived home, I put the iphone in the cradle and voila, iTunes launched, said it recognized that this was a different iphone and offered me a choice of registering the new one or restoring the old one. I opted for restore and the restore started.
A couple of minutes later I saw the apple logo on the iphone (restarting) and the following dialog on the screen of my PC: "Could not restore iPhone because a timeout occurred during restore." Ouch. But I noticed in iTunes that the name of the new iPhone had indeed changed to the name of my old iphone (silver swing phone). So I thought perhaps the restore had worked ... but some hand shake failed at the end?
I ejected from Itunes and took the iphone out of the cradle. Thumbed through the apps ... no data. No contacts, no notes, no email accounts and no ipod content. So I put it back in the cradle and hit "Sync" on Itunes. The ipod content then started syncing and 10 mins or so later I had 7GB of audio and video back in place. But still no contacts, email accounts or notes.
So questions:
1. Has anyone had a better experience with restoring to a replacement iphone?
2. Does anyone know if my contacts, notes and email accounts are backed up in itunes still ... and if so, how can I get them to restore?
3. Did the restore really fail? If so, should I worry about my new iPhone?
4. If ITunes does not back up my contacts, notes and email accounts ... is there another way to back them up for the future? I am feeling demotivated about adding 100 contacts back in manually if there is not some way to back them up and reload them if I have another iPhone failure.
Thanks -
The APP STORE app on the iPhone 4S not working correctly for UPDATES now.
It used to be, when I had APPS that needed to be updated, I would see a badge on the APP STORE icon with the number of apps that needed to be updated. Then I could tap on the icon for the APP STORE, and I would see the UPDATE button showing the badge as well. I would also see the actual apps needing updating on screen.
NOW, even though there are APPS that need updating, there is NO badge on the APP STORE icon, there is NO BADGE on the UPDATE button, and no apps will appear on screen. If I tap the UPDATE button, after a few seconds, the apps WILL appear on screen, the badge WILL appear on the UPDATE button, and, if I go to the home screen, the APP STORE icon has the badge with the number.
It is as if the apps that need updating do not automatically go to the APP STORE app anymore until I summon them by pressing the update button. This happened ever since I did an iPhone update from backup a few days ago.try hard resetting the device, holding the power button and the home button at the same time, and reset all settings (wont delete anything) settings>general>reset>reset all settings
-
I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
When I purchase music through iTunes from my MacBook Pro, my iPhone 4 iTunes app cannot detect those purchase to allow them to download to my phone. If I open up the iTunes app and select "purchased > music > not on this iphone" it tells me "All of your available music has been downloaded to this device." However, my purchases are not yet downloaded to the iphone and not available to download. If I go to "purchased > music > all > recent purchases" it will show me the purchases that were most recent the last time I synced my phone, but not the purchases since then.
Any thoughts on how I can remedy this and make all of my purchased music available on my phone without requiring syncing?
iPhone 4So I have been searching the iStore for Airplay and I find lots of information about what it is, but nothing about how much it costs, how/where to buy it, etc.?
Fortunately, AirPlay does not cost anything as it is a streaming protocol used by Apple. Currently, the AirPort Express and Apple TV are AirPlay-ready. A number of other companies, like JBL, iHome, Denon and Klipsch are also rumored to be working on AirPlay versions of their products.
Your other option would be to get an AirPort Express and connect it to your Onkyo analog or optical digital audio input and stream from iTunes that way. I currently do this with my 10+ year old Harmon Kardon HT receiver. -
My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx
Hello linaka21,
Thank you for providing so much detail about the issue you are experiencing with the iTunes Store.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the iTunes Store, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M. -
iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
I have spent the last hour trying to upgrade my IPhone to IOS 7 using ITUnes. Now, my phone wil not work at all. I think it is backed up on my computer, but I am unable to get it to download to the phone. What to do?
Thanks, as it still will not work, I assume it is damaged and needs to be sent in for repairs.
Tim -
I purchased a music album on itunes and it's not listed in my purchased music category. How can I get the music on my iphone? I purchased the music through itunes app on my iphone 5.
Hi Vgreen08,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
How to delete multiple songs from iPhone 5S without losing form iTunes? The unchek function has not worked. Why?
Sorry I had to reply through your profile Gail from Maine, my PC has java issues. In any event, when I delete them directly from my device everything is perfect and cool. However, in the rare instance I want to add new music that I actually buy in stores (I know, quite the unique and old-fashioned idea...but hey Im an audiophile) once I upload the tunes, everytime I sync my library it re-adds everything that I spent hours deleting. In a perfect world, I thought I could maintain a massive iTunes Library, and add or delete (remove) songs from my iPhone to save both memory or keep my iPhone selections more current/apt to my musical "tastes" at that time. I know about the whole playlist thing, but thought there might be an easier way. ie - checking/un-checking the little box next to the song name, and then doing a sync. Again, everytime I do this however, whether everything is checked or un-checked it adds the entire library! So frustrating. Any suggestions. Thank you graiously in advance for your help.
-
I have a problem with my itunes. I cannot transfer apps from the itunes to my iphone 4s. Any time I try to snyc itunes tells me "The iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone. To authorize this computer for items purchased from the itunes store, choose, Store > Authorize This Computer. But anytime I authorize it tells me you have authorized including this computer 2 out 5 computers. And if I try again the same story over and over again. But I have many apps on my itunes which I want to transfer. Please someone help me.
Well Authorize the Computer...........
-
Dear Sirs,when i use the computer updating my iphone to ios 7.1,suddenly black out.The computer has no power and my iphone does not work and keep display the screen saying the iphone need to connect to itunes. So when i connect my iphone to iTunes, the computer says"itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes"
So my question is if I click OK(restore the iphone),will i lose all my data and whatsapp??
Thank you for your help and time.
Regards,
hopelessIf you didn't back up the phone to iCloud or iTunes (on your computer) BEFORE attempting the update, the data will be lost.
Maybe you are looking for
-
3rd Gen. Ipod Touch Access To Music On An External Hard Drive
Wondering if anyone has heard of or experimented with getting your iPod touch to access music files from an external hard drive. I have a 3rd gen. 64gb touch that is full and even though I love the storage capacity of the iPod Classic, I would hate t
-
How can i step by step peer my mac pro (late2011) to my 3ed Gen.Appe TV? please help me
please help me its making crazy..i go to system perfeace and and chose display and want to see the Air Play and i can not see it i restart and i done everything possible but can any one tell me step by step what to do please..
-
Safari not loading, even after reinstalling.
I tried deleting it with appcleaner and reinstalling it (version 4.3.1) but it still doesn't work. It just bounces on the dock but never appears. I got this error log for reference: Date/Time: 2011‐02‐02 12:30:23.893 ‐0500 OS Version: 10.4.11 (Build
-
Dynamic internal table and dynamic field catalog
hi i need to decide the number of fields of the internal table at runtime and then need to pass value to this internal table. then i need to create the field catalog for this internal table (so here field catalog is also dynamic) to display in alv. h
-
Yesterday I bought a new iMac and downloaded my Photoshop CS3 from my CD/DVD and when I brought it up the first time and tried to register it, it said that I needed to download java 6 something or another which I did. Now it says I need to enable jav