ITunes app purchases not showing on iPhone ?

I have read through topics and there is nothing the same, update recently to ios4 , credited my iTunes account with a voucher , downloaded a album and three songs, none of which are showing on my iPhone in purchased playlist or anywhere on the phone. The money has been debited and I even have confirmation receipts. I rang the iPhone apple support line and after 35 mins on hold was told to email support as they could not help me. I have now sent two emails and was promised a reply within 24 hours, it's now been over 50 hours and I am getting extremely annoyed. I had no problem with os3 as this is how all my music was purchased as I don't use a computer regularly.

Same issue here! No help from anyone. I even repurchased a song at my expense and after download it just vanishes! Is this an ios4 glitch? I don't see any similar posts either.

Similar Messages

  • Itunes app will not load on iphone 4s since update

    Since I downloaded newest version ios 7.0.2, on my iphone 4s, the itunes app will not load.  Starts to open up then closes.
    I have tried:
    method to double click home button and swipe to close app
    holding home and power button down to shut down and restart
    wiped phone and reinstalled
    Wish there was way to uninstall the app and reinstall.
    thx

    Try this open your music app and access the store from there first, once done then you can go to the iTunes store app, try it and see if it works

  • Ringtones purchased on iPhone via iTunes app do not show up in settings

    I bought ringtones via the iTunes app on my iPhone instead of buying ringtones through my PC.
    But the 100 ringtones from a collection I bought do not show up in my settings for sound, or are listed in Contacts for assigning a ringtone to individuals.
    I wanted to emphasize these are NOT custom ringtones, these are legitimate ring tones purchased from iTunes.
    How can I assign the purchased ringtones to contacts and as the default ringtone when they are not listed?
    On a related note, how can I delete some of the standard ringtones?

    How to create custom ringtones ...
    1. Open iTunes.
    2. Find the song that you want to make into a ringtone.
    3. Listen to the song and find the part of it you want to use. The chorus may be a good place to start.
    4. Write down the start and stop times of the clip.
    5. Right-click the song and select "Get Info."
    6. Click the "Options" tab.
    7. Type in the start time of your ringtone in the text box next to "Start Time" in the minutes:seconds (i.e., 2:01) format.
    8. Type in the end time of your ringtone in the text box next to "Stop Time." Make sure the ringtone is no more than 30 seconds long.
    9. Click "OK."
    10. Right-click your song again and select "Convert Selection to AAC." Wait for iTunes to convert your song. It will create a duplicate version.
    11. Right-click the ringtone and select "Delete."
    12. Click on the "Keep Files" button.
    13. Find the file. It's usually in your User folder under "Music > iTunes > iTunes Music" and under the band's name. It will have an extension of m4a.
    14. Replace the m4a extension of your ringtone with m4r. You can either double-click slowly to rename your file, or right-click and select "Get Info" on a Mac or "Rename" on a Windows PC.
    15. Click "Use .m4r" or the PC equivalent when the system warns you that the change may affect the use of your file.
    16. Double-click the ringtone file. ITunes will automatically add it to your ringtones folder in your iTunes Music Library.
    17. Connect your iPhone and sync your ringtones.
    Oh, also to change a file extension. (not sure on Mac), but in Windows you need to go to "control panel" select "folder options". You need to uncheck the box "hide file extension for known file types". This will allow you to view and change the files extensions.
    Hope this is useful ...

  • ITunes movie purchase - not showing in cloud library on iphone

    Hello
    Yesterday I redeemed a 25 dollar USD ITunes gift card.
    I used it to purchase two movies.
    The second movie I purchased (Brick) ended up using a cross between iTunes credit and my credit card.
    Anyway, I can see it in my purchase history on my iPhone 4s.
    But you know how when you're on wifi it shows your purchases with a cloud icon?
    Brick for some reason does not show up. The other movie does but not Brick
    Tried rebooting and stuff
    (Shows on Apple TV)

    Hi WC, well as promised the results . . . . I redownloaded the triology (thanks support) but it made no difference. I still couldn't see The Bourne Identity in my Apple TV library (still all OK in library on my Mac). So ended up with two copies of all three films. So sent an email back to support this was their reply below (just received)
    Carole Anne here. I see you are still unable to watch the last movie in the Bundle you purchased. I know how eager you are to watch your movies so I am going to do all I can to be of assistance.
    I have reversed the charge for "The Ultimate Bourne Collection". In five to seven business days, a credit of 13.99 GBP should be posted to the credit card that appears on the receipt for that purchase.
    I hope this helps, and again, please do not hesitate to reply to this email for further assistance. Have a great day!
    So looks like even Apple iTunes support can't work it either. I'm gonna put the re embursment towards buying the four film bundle and hope that it works better. Thanks again for your help WC. BTW whilst wifey watches Pointless I record The Chase . . . . I like it better too.

  • Iphone 4S iTunes music purchase not showing in iTunes on Mac

    I purchased a song on my iPhone 4S using the same iTunes account that I use on my MacPro running Lion and the latest version of iTunes.
    The purchased song shows up on my Mac iTunes under "purchased", but it does not show up in Music when I search for the song.
    I did confirm that the song did download to my Mac from the iTunes store automatically. I am an iCloud subscriber and all of my devices have been synched with iCloud.
    Why doesn't it show up in my regular music catalog on my Mac? Any suggestions to fix this are greatly appreciated.
    Thanks.
    Bud

    Hello Pearljamluvr,
    Thanks for using Apple Support Communities.
    From your post I see that you have transferred your iTunes library to a new computer, and are wondering how to get that content imported into iTunes.  To accomplish this, please see the information and the article outlined below.
    Part 4 (optional): Add back new content
    Copy the iTunes Media folder you created in Part 2 into the "Automatically Add to iTunes" folder inside the iTunes Media folder you copied in Part 3. iTunes will automatically import the content.
    How to move your iTunes library to a new computer - Apple Support
    Cheers,
    Alex H.

  • App icons not showing on iphone screen

    I recently purchased some apps on my iPhone 4S, but the icons are not showing up on my screen, though they are loaded on the phone (I can find them and use them if I do a search for them).  Any advice?

    but the icons are not showing up on my screen
    Swipe back and forth through the screens.

  • HT4009 in-app purchase not showing

    I've been billed but the in-app purchase (itunes confirmation along with the purchase order id) but its not showing up within the game. I've contacted the game creators (popcap) but is there anything else I can do? (not heard from popcap yet).

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • In app purchase not showing

    I recently download this app called sat plus and decided to upgrade. When I began the upgrade told me to you ID I use to download the game. So I deleted the app and used my 2nd account. Purchase went trough got my payment conformation, but the upgrade ia not working. Im waiting in the restore section for 15 mins. Can anybody help me

    Hello there, broazny.
    It sounds like you're not seeing your in-app purchase for a particular App.  The following Knowledge Base aritcle offers up some great reccomendations for troubleshooting your issue:
    If you don’t see your in-app purchases - Apple Support
    Restore your in-app purchases
    You might need to restore purchases in these cases:
    You remove and reinstall an app.
    You install a purchased app on another device using the same iTunes Store account.
    Some in-app purchases like game currency or hints are consumable, meaning they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.
    To restore a non-consumable purchase, open the app you made the purchase in and look for an option to restore. You might find it in one of these places:
    Main menu
    Settings or Options
    In-app store
    Not all apps have an option to restore. If you don't see it, follow the steps in the next section to contact the app developer.
    If you try the restore option and nothing happens, or you get an error, follow these steps: 
    Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
    Check the restrictions on your device to make sure in-app purchases are allowed.
    Check your purchase history in iTunes on your computer to make sure you were charged for the purchase. 
    Restart your device. 
    If you were charged for the purchase and still can't restore, contact the app developer for support. 
    Contact the app developer
    Contact the app developer for support in these cases:
    You don’t see an option to restore purchases.
    You can’t find a consumable in-app purchase you made.
    You restored an in-app purchase and still don’t see it.
    iOS apps
    You can contact an iOS app developer using your computer or iOS device.
    Follow these steps on your iPhone, iPad, or iPod touch:
    Open the App Store.
    Search for the app or find it in Purchased.
    Tap the app.
    Tap Reviews.
    Tap the app's support link under App Store Ratings.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • In app purchase not transferring from iPhone to ipad

    I recently bought a metronome app that has an in app purchase which I opted for on my iPhone.  It works as expected on the iPhone.  However, the same app on my iPad does not recognize the purchase... it prompts me to purchase the feature to enable it.  I tried removing the app from the iPad then resyncing it but that's no help.  When I check mu purchase histoty on my computer the purchase shows up but from the iPad, the in app purchase doesn't show up.  Anyone with similar experience have any suggestions?

    This "should" fit into the "non-replenishable" category that would work with all of the user's ios devices.  The app is a demo that has the full functionality enabled with the in-app purchase.  I suppose it is possible that the developer misunderstood the classifications and set it up as replenishable by mistake. 
    If this is the case, it could be avoided if Apple would simply clearly note in the App store which category the In-App purchase is . i.e, if a customer is paying $20 for an in app purchase, it may be OK with them if they can use it on multiple devices but not worth it if they must purchase it for each device.  They should be able to find out which it is before buying.

  • New In-app purchases not showing up in multi-issue Viewer

    Hi all,
    We created a multi-issue Viewer and got that approved together with the first in-app purchase (folio).
    The app is free and downloadable from tehAppstore and the folio can be purchased from within the app as is to be expected.
    Last week however, we've uploaded three new folio's and the have all been approved by Apple last night but they are nowhere to be seen in the app.
    Is there a known delay between approval and visibility in the app?
    Regards, Roel.

    I'm having the same problem. Latest folio, which is 'ready for sale' as an in-app purchase and 'public/retail' in Folio Producer, is not visible on the content viewer. It was only approved by Apple last night - is there a delay?

  • ITunes cloud purchases not showing up when iPhone 5 (ios7) is connected to a MacBook Pro 13" running Mavericks.

    When I sync my iPhone 5 running ios 7 to my MacBook Pro 13" running Mavericks the "Show iTunes in the cloud purchases" is gone.  After syncing and disconnecting the iPhone 5 the option is back, but it has been unselected.  Is this a know bug?

    You need to purchase this http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    Make sure you MacBook meets the minimum requirements for both Snow Leopard and Lion.

  • Music purchased on iTunes for Windows not showing on iPhone

    Bear with me here people. I am very experienced with Mac computers but know way too little about iDevices, iTunes, and especially Windows
    A friend bought an iPhone about 3 months ago and has downloaded purchased music from her PC to her phone successfully since the purchase. Apparently, starting in the last day or so, she purchased music via the iTunes store and now can't find the songs on her phone.
    So you have about as much info as I at this point. Any thoughts that I can relay to the lady in distress? A simple setting change?
    Thanks in advance,
    Allan

    Timmy Y wrote:
    Which ones in particular? You may want to email the iTunes team about it:
    http://www.apple.com/support/itunes/store/browser/
    The American Idol ones with the exception of this weeks stuff. If you search for David Cook via the wifi store you get some obscure artist but via the computer store you find all sorts of songs.

  • App Store app Purchases not showing INSTALLED apps

    Hi all,
    just updated to iTunes 10.5 and noticed that the App Store app on my devices has stopped showing apps that are INSTALLED when looking at the Purchases section, only apps that are not installed appear in the list with the Cloud icon next to them.
    Below is a link to another thread that I have posted on that has a little more info:
    https://discussions.apple.com/message/16327542#16327542
    Is anyone else experiencing this?
    Regards..,
    MT

    Yep. I have the same issue on both my iPhone 4 and iPod 4g. It occurred about a month ago (before ios5 or iTunes 10.5).

  • HT4009 In-App purchase not showing up even though I have a digital receipt...?

    I have a receipt that I purchased an item in-app but it never downloaded to my ipad. Went to see if I could redownload the item, but I'm going to be charged the price for the item again. [It's just a comic] I'd prefer to not get charged again, thoughts?

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
    Refunds from the App Store or iTunes Store
    Hope it works out for you (:

  • HT4009 In app purchase not showing up in game:legend of the cryptids

    I am playing 'legend of the cryptids' and purchased gems thru the game.  I have yet to receive the gems and every time I load the game it asks me for my password for itunes.  I've gotten billed twice for the gems and I have the receipts for both.  this is where it sends me when I try to 'report a problem'

    I have been having the same problem for two weeks.  LOC credited me for the gems but I have had the error messages ever since the transaction failure.  Everytime I sign in I get the two error messages and it keeps asking me for my apple ID/password same as you.  I have talked to both Apple and LOC a multitude of times trying to get the errors cleared out, to no avail.  I feel your pain.  I am sure we are not the only ones experiencing this problem.  Just dont expect a quick fix.  It maybe awhile before it gets resolved.  Somewhere there is a server sending us the error messages.  Either @ Apple or LOC.  I requested that Apple and LOC support talk, so that they can team up to figure out what is causing this problem for us.  Sorry your going through this, but good to know Im not the only one!

Maybe you are looking for

  • Abap query: Create selections for extras field

    Hi, I have a custom query and Infosets where I have defined customer fields in Extras tab (infosets). Now I want create (into Infosets) a selections field (select-options) to filter the extras field created but I receive message AQ120 that say I can'

  • Hi i am uploding the following file data named as tixt.ITF through rstxr3tr

    hi i am uploding the following file  named as tixt.ITF through rstxr3tr but it is giving following error ERROR: Invalid start marker: /ELAB instead of TCOMM the data in file is as below for script /ELABEL / <STX><ESC>C0<ETX> / <STX><ESC>k<ETX> / <STX

  • Anyone know how to install Acrobat in Mac Yosemite?  What the heck.

    same question above adobe.

  • Cost of delete

    Would the cost (time) to use delete from table where rowid in ( select rowid from table1,table2, table2 where ...) be same or nearly same as using select query if the select query does not fetch any records?

  • SLR Report Missing for 'MAY "

    Hi all, i have created the SLR report in Solution Manager which is genrated on 7th Jun 2011 for the MAY, But in the report it is i am able to get only data till APRIL ? Please let me know the issue? Regards, Neni Edited by: swaroop v on Jun 14, 2011