Itunes app store is not showing screen shots (windows 7)

Question

Hi,
Over the last few weeks it seems the app store isn't showing screen shots when i click to see more info about the app.  I've been looking at ipad apps, sometimes i get some screen shots but mostly i dont. I've read a thread about resetting the cache in preferences but this didn't work.
Its really harsh not being able to see screen shots before you purchase.
Any ideas!?
Thanks!!!!

Answer 1

Having the same issue as OP.  iPad only apps don't show any screen shots in iTunes or on the Web, but i see them on iTunes Connect.  Mac App Store applications are showing their screen shots just fine as are iPhone apps.
Does this have something to do with widescreen on iPad, retina display??  We used high quality screen shots for our applications, the best quality the developers guide mentions.
We double checked the Developers Reference Guide for specifications on screen shots and tried 3 of the suggested formats(JPEG, TIFF, PNG) with reso 1024x768 px but nothing has changed since thursday (june 23rd) last week. 
0%       iPad applications show screen shots on the iTunes store for me as I write this.
100%   iPhone applications show screen shots.
100%   Mac App Store show screen shots...
Anyone have any more to add? suggestions?
I have already entered a bug report for this.
Here's a few things that have worked for others althought they have not worked for me.  These are pulled from this community forum.
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Re: App Screenshots not showing <https://discussions.apple.com/message/12174836#12174836> 
Aug 29, 2010 2:01 AM (in response to Glynnister <https://discussions.apple.com/message/11645059#11645059> )
I just found the problem, open iTunes and select Preferences > Advanced > Reset cache. This helped me, I been having the same problem for the past week.
iMac, Mac OS X (10.6.4), 2.66 GHz Intel Dore 2 Duo
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Re: App Screenshots not showing <https://discussions.apple.com/message/12412449#12412449> 
Oct 11, 2010 10:59 PM (in response to Glynnister <https://discussions.apple.com/message/11645059#11645059> )
I tried doing
iTunes > Preferences > Advanced > Reset cache
but that didn't work for me even with restarting iTunes afterward.
However, here's what did fix the problem. Launch
/Applications/Utilities/Java Preferences
Under the 'General' tab click both of the "Restore Defaults" buttons.
Changes take effect after re-launching iTunes.
Mac Pro (early 2008), MacBook (late 2007), iPhones 4 + 3G, Mac OS X (10.6.4)
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Re: No App screen-shots in iTunes? <https://discussions.apple.com/message/11638491#11638491> 
Jun 9, 2010 2:21 AM (in response to Bulbatron <https://discussions.apple.com/message/11638308#11638308> )
iTunes uses the same Web Engine as Safari to display the store, so the Safari update could be the issue.
Try running Repair Permissions, it is in the Disk Utility software that is in your Utilities folder.
24" iMac C2D 2.8Ghz, Au MacBook 2.4Ghz, 16GB iPhone 3G, Mac OS X (10.6.3)
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