ITunes & app store not responding, help !

iTunes & app store not responding.
app store blocked;
both latest versions
good internet acess
no firewall issues
tested on different networks
went through apple support but no solution
any idea ?

(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset.

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