ITunes & Apple Mobile Device Driver Not Compatible w/ Windows 64bit Systems

Question

In short, I spent over 2 hours on the phone tonight with Apple Support. The call was elevated to a software engineer. After several minutes he apologigized and state the Apple Mobile Device Driver is not compatible with Windows 64Bit systems.
Therefore I can't activate or do anything for that matter. I effectivly have a $600 paper weight. I asked the engineer if they have any intention fixing it and never received a direct response.
None of the documentation that I have found states 64bit Operating Systems are not supported. The support rep stated nor he or his collegues were unware the mobile device driver didn't support 64 bit OSs either. I consider this to be really misleading and a huge oversight on Apple's part.
I wrapped up the call by asking him how I go about returning the device without being struck by the 10% restocking fee. He didn't know.
Anyone have Steve's number? I sure would be nice to get at the minimum a full refund.
I just thought everyone else should know so you don't tie up support lines and waste your time trying to find a resolution.
Regards,
KSPad

Answer 1

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
  Windows Vista