ITunes/Apple Mobile Device works fine w/iPod but not iPad
Hi. I'm getting stuck on this and would like some help to solving this problem. Basically I'm trying to sync my iPad; however, whenever I connect it, this meesage pops up: "this iPad cannot be used because the Apple Mobile Device is not started." The problem is that when I try to plug in an iPod using the same wire, it works fine, no problem, but the iPad just won't connect. I have since uninstall and reinstall all Apple components (iTunes, AMD, QuickTime, etc) and it's still the same thing...iTunes connects fine w/ the iPod, but not the iPad. What to do? Thnx in advance.
EDIT:
Btw, I've tried to connect the iPad while the iPod is connected, and the "Apple Mobile Device is not started" error message pops up too, which is weird, because the iPod is connected and syncing at that time...which means the Apple Mobile Device thing IS started. >.>
The iOS devices use Apple Mobile Device Service, while older iPods use the iPod Service.
Checkout this Apple document -> How to restart the Apple Mobile Device Service (AMDS) on Windows
Are you able to restart the service after following the steps in that article?
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Go to Solution.No device can actually measure a speed of zero. It can only specify that the speed is less than some minimum, which depends on how long you are willing to wait for an answer.
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i'm having issues with reinstalling my itunes.it says that my apple mobile device faild to start and will not go any further
Hey there CrazyTC,
It sounds like you are unable to re install iTunes because the Apple Mobile Device service failed to start. Try restarting it with the following article:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Windows Vista or Windows 7
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button .
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.
Then if the issue is resolved, set the service to start Automatically with the same article.
If it is still not working, use these steps from the same article to completely uninstall iTunes and its associated applications and install a fresh copy.
Remove and reinstall iTunes and AMDS
If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.
Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:
Windows XP
Windows Vista, Windows 7, or Windows 8
Restart the computer.
Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. Installing iTunes will also install AMDS.
Restart the computer.
Start iTunes and connect the device. It should be recognized properly in Windows.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
it says apple mobile device fails to start i do not have sufficient priveledges..... this was after i updated my i tunes so i unistalled i tunes and reinstalled but the same question persists
Hi annibu757,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Regards,
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Nevermind... Tech had me sign into store and itunes. Signing in there fixed the problem.
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The following screenshots are for your reference:
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My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista -
My itunes account cannot identify my device, worked fine until yesterday. Sons computer can locate the same device. Not very tech savvy, but checked device manager and the Mass Storage Device has a yellow ! which updated, re installing etc cannot get rid of. I have reinstalled itunes as well, still does not recognise my device.any assistance is appreciated
Have a look at TS1363: iPod: Appears in Windows but not in iTunes.
You should keeps copies of everything on your iPod in your iTunes library so that it can be reloaded should the need arise. See Recover your iTunes library from your iPod or iOS device for retrieval steps once your device is visible.
tt2 -
Itunes/ Apple mobile device support gone msg in itunes about ipod touch
i got the message saying that the mobile device support was out of date and i had to reinstall itunes knowing that the support would come with it, however the message carrie on appearing so i deleted itunes and mobile support and now when i reinstall itunes the mobile support does not come back with it as when it tries to install that it just says rolling back after it is almost done and when i plug my ipod touch in the computer with itunes on a message comes up saying :This ipod cannot be used because the required software is not installed. run the installer to remove itunes, then instal it again
i deleted itunes and mobile support and now when i reinstall itunes the mobile support does not come back with it as when it tries to install that it just says rolling back after it is almost done
The AMDS install roll-back (on XP) can be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we can get past this ... but I'm afraid it's a bit of a performance.
First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
Make sure "Show hidden files and folders" is selected.
Make sure "Hide extensions for known filetypes" is unchecked.
Make sure "Hide protected operating system files (Recommended)" is unchecked.
Click OK.
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Open the "system32" folder.
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netaapl_(LongStringOfNumbers)
usbaapl_(LongStringOfNumbers)
If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
Now go back into the "system32" directory.
Open the "Drivers" directory.
Look for either of the following two files:
netaapl.sys
usbaapl.sys
If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
Now restart the PC. Uninstall iTunes again, and then try reinstalling it again. Does Apple Mobile Device Support install this time? -
Itunes "apple mobile device" will not work or install
Recently my computer has being doing some strange things. I have used iTunes on my Windows 7 computer for many months and several years on other computers without incident but recently my iTunes fails to detect my iphone 4gs. I have read some of the posts about manually restarting the Apple Mobile Device but all attempts had failed so I uninstalled all of iTunes. But now when i try to install iTunes again the message:
"Apple Mobile Device failed to start. Verify that you have specific privileges to start system services"
appears everytime with only the options : "abort" , "retry" and "ignore"
If I click abort the installer does not finish, if i click retry the same message appears and if i click ignore the installer does not install everything. i am the administrator of my computer so i am confused as to why it asks me about my priveleges and iTunes has never had any problems such as this on my computer.
Please help me resolve this issue as i am desperate to find an answer
PS. Also before this problem occured i noticed that my itunes kept failing to update when it asked me to. i do not remember the specific message but it was something to with the update not installing/downloading properlyI am Having Exactly the problems running win 7 I have installed / uninstalled rebooted clead reg the lot 5 times as ****. I have wasted many hours on this.
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After a recent iTunes update my iTunes failed to start. I uninstalled it and then reinstalled it again, but during installation an error message pops up saying: 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start the system services. The three option buttons which can be clicked are 'Abort', 'Retry' and 'Ignore'. I tried pressing ignore, which allowed iTunes to install. However, it seemed that not all parts off the programme installed, as it wouldn't allow me to open iTunes again. Whenever I press retry it just makes the same message pop up again. How can I show that I have 'sufficient privileges'?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Error message when re-installing itunes "Apple Mobile Device" failed to start
I am getting an error message: "Apple Mobile Device" failed to start. Verify that you have sufficient priveleges to start system.
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
Itunes "Apple Mobile Device Service" Installation error
Im trying to install Itunes and i receive this error:
"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
I started services.msc and there isn't a service called Apple Mobile Device there.
I also ran the Installation in Run as Administrator and i still receive the same error.I've been having the same problem on my Windows 7 64-bit computer. If you are running a 64-bit system, and are installing the 64-bit version of iTunes, the problem may lie in where the program is being installed. The default location that showed up for me was "Program Files (x86)" which is for 32-bit programs. Once I changed the default to just "Program Files" (which is for 64-bit programs) everything seemed to install correctly. Before I tried this install, i cleaned up everything: ran Registry Mechanic, Malwarebytes, Spybot Search and Destroy, then closed unncessary files and programs; closed unnecessary processes using Task Manager, I did leave my Norton running.
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What does this message mean?? "Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services " I was unable to download Itunes.
Hi ahhan13,
Welcome to the Support Communities!
The article below may be able to help you with this.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Cheers,
- Judy -
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Same here. I tried everything you tried.
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