Itunes authorization & deauthorization

I deauthorized my old Mac before I sell it. When I try to authorize my new Macbook Pro I get a message saying that I've authorized my limit of 5 computers. I check my itunes account and it says I only have 2 computers authorized.
What's up with that!?

You can contact Apple and have all of your computers deauthorized, then just reauthorize the ones you need.
12" PB, PPCMacMini (x2), G3 iMac (x3), G4 iMac, G5 iMac, Centris 610, SE30, Mac+ Mac OS X (10.4.4) 3G iPod, iPod shuffle (x2), iPod nano

Similar Messages

HT5312 I cannot authorize my new Macbook Pro, I can't deauthorize my old computer; I don't have the authorize/deauthorize button on my account. I created a new Apple ID hoping this would fix the problem, but didn't realize I now do not have access to my m

So, I bought a new Macbook Pro which i cannot authorize my itunes for. I don't even have the button indicated in the support section to authorize or deauthorize. I only have one device authorized to my account. I cant remember my security questions and cannot figure out how to change them; I think this might be the reason why i can't authorize my new device. The only way to access my itunes from my Mac is to have my iphone plugged in. Someone please help! I am a complete tard and would like to avoid a trip to the actual Apple store.

Call Apple Care for your country and request that they assist you in resetting the security questions.
To authorize/deauthorize a computer, go to the Store dropdown menu in the iTunes app.

No PHOTOS tab & NO AUTHORIZE/DEAUTHORIZE button...Where do I find it??...TY

My itunes does not have a photos tab and the authorize/deauthorize button...Where do I find it?...TY

ShineOn!! wrote:
My itunes does not have a photos tab
correct, it doesn't. you would see a photos tab if you connect an iPod Touch or iPhone in the summary tab of those devices.
and the authorize/deauthorize button
it's not a button, it's a menu entry. click on the store menu in iTunes.
JGG

ITunes Authorization on Bootcamp

For some reason, even though this is technically the same computer, iTunes needs to be authorized on Windows 7 Bootcamp, even though it is already authorized on Mac OS X. I don't use Windows 7 often, only for a few games that they don't make for OS X. However, it is highly annoying to have to use up all your authorizations on just one computer. Especially considering I'm at school and I've got computers back at home that are authorized, so it's not like I can just unauthorize them, they have to be authorized.

I think that my Mac Pro is uniquely identifiable** to iTunes
As I said previously, to the iTunes server, it's two _instances of the *+iTunes app*+_: one on OSX and another on Windows. It is no different than if the app were running on two separate computers. If you want Apple to modify the way the iTunes authorization system works, let them know your thoughts on the feedback page I linked to previously.
...but if disk failure takes out 2 Windows and 1 Mac OS
Since you are relying on _+one hard drive+_ for the multiple "computers", this makes backups that much more important.
Forgetting, or not even knowing that disable account must be done before a reinstall is necessary
is not excuseable. I am at 5 of 5 now and expect to lose iTunes access (through no fault of my own) in the near future, to the music that I paid for.
You can deauthorize all computers when you reach the limit of 5, even if your don't have access to the original computers. (i.e.: hard drive failure.)
[About iTunes Store authorization and deauthorization|http://support.apple.com/kb/HT1420]
So if you have a proper backup of your iTunes library (or libraries), then even a full disk failure is not the end of the world. Just deauthorize all, if necessary. Not the most elegant method, but far from the doom-and-gloom that you're making it into. The important thing is *+_HAVE A PROPER BACKUP OF YOUR ITUNES LIBRARY!!+_* For example:
[iTunes: Back up your iTunes library by copying to an external hard drive|http://support.apple.com/kb/HT1751]

Can't Resolve Issue via Phone/Genius Bar/iTunes E-mail-iTunes Authorization

Issue with iTunes authorization - Full Conversation with iTunes tech support. ( Top : Most Recent - Less confusing if you read bottom to top )
*This is still not working, I followed the instructions as well as called Apple Support on the Phone. I visited a Genius Bar today and they too could not fix my issue.*
*When i try to authorize the 'other email address' I get this : "your apple id or password was incorrect". I tried to recover the password and i get: "This apple id doesn't exist."*
On Jan 24, 2009, at 6:27 PM, iTunes Store wrote:
Hey Zach,
Liz here! I now see that you had already tried that. I am sorry about my initial misunderstanding. I have gathered some information, and I will be happy to further troubleshoot this with you!
I found an article for you on the iTunes support website. I am sending you a link to this article, which I believe may help. Please review the article using the link below to troubleshoot this authorization issue, and remove the SC folder from your computer.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases:
http://support.apple.com/kb/TS1389
If you are still asked to authorize your computer after following the instructions in the article above, please let me know. I will be happy to help Zach!
I want to thank you once again for being such an extremely valuable member of the iTunes family. I really hope you will continue to be an active iTunes customer. Have a great weekend Zach!
With warm regards,
Elizabeth
iTunes Store customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
*I do not believe you answered my question correctly, I said in my*
*question how i tried to authorize my music when a differnt email*
*address was in the apple Id field. I changed it to my current apple id*
*and I get the responce from the system with this computer is already*
*althorized, yet the song is still locked*
On 24/01/2009, at 5:00 PM, iTunes Store <[email protected]>
wrote:
Hello Zach,
I understand that you have been unable to authorize the purchases on
your iTunes account "[email protected]" due to three previous
account names not authorizing for you. I am sorry to hear about this
Zach. I can certainly appreciate how eager you must be to have this
resolved. My name is Liz, and I will be more than happy to help you
with this today!
If your computer is not currently authorized to play your previous
account name's purchases, when you double-click an item you
purchased before you renamed the account, the authorization dialog
may show the old account name. If this happens, you will need to
remove the old account name from the account name field, type the
new account name, and click Authorize. This authorizes your computer
to play the account's purchases.
If you are unsure about which account was used to purchase a
particular item, follow these steps:
1) Control-click (or right-click) the item in your iTunes Library.
2) Choose Get Info from the menu that appears.
3) Click the Summary tab. The account name will be listed on the
right.
If you need further assistance in locating the current account name,
please reply with the account name listed in your items' Summary
tab. In addition, please include the order number for those items if
possible.
You can locate order numbers by following these instructions on
reviewing your purchase history:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727
I sincerely hope that this helps. Please do not hesitate to let me
know if you have any further questions or concerns. I will be happy
to help. I appreciate your patience.
I want to thank you for being a valuable member of the iTunes
family. I hope you will continue to be an active iTunes customer.
Have a great weekend Zach!
With warm regards,
Elizabeth
iTunes Store customer Support
Thank you for allowing me the opportunity to assist you. You may
receive an AppleCare survey email; any feedback you provide would be
greatly appreciated.
*Customer First Name : Zach*
*Customer Last Name : xxxxx*
*email : [email protected]*
*Web Order # :*
*Support Subject : Authorization*
*Sub Issue : I can't authorize my system to play purchases*
*iTunes Account Name : [email protected]*
*Platform : Mac OS X 10.5*
*Country : United States (English)*
*Comments: I have contacted Apple's Phone Support and they could not*
*help me with my issue and referred me to this email address.*
*Problem : I currently have iTunes' Latest Version with a apple id*
*of : [email protected]*
*I've had iTunes for over 3-4 yrs. and over the time i've had changes*
*of email addresses and therefor I would update my itunes info to the*
*new current email address. I noticed how my Apple ID changed to my*
*new email address and proceeded thinking this was normal. Now when I*
*moved my iTunes with the migration assistance built in to Apple's OS*
*- Utilities, I can only play songs with my current apple ID - [email protected]*
*. If i were to play a song i purchased with :*
*"[email protected]" or even recover the password to this Apple*
*ID I get the response telling me "This apple ID does not exist." -*
*After reading online I tried replacing the field with "[email protected]*
*" with my current apple ID : "[email protected]". Once i click*
*'Authorize' the operation goes through and comes back with "This*
*computer is already authorized [ to that Apple ID*
*'[email protected] ]. I still try to play that song and it still*
*requires a authorization.*
*Previous E-mai; / Apple IDs :*
[email protected]
[email protected]
[email protected]
[email protected]
*Current Apple ID and E-mail Address :*
[email protected]
*TrackID: 7152211*
Message was edited by: dirty ankle

I also found, finally, that selecting "manually manage" for the device on the summary page in iTunes for the helped.

HT1420 Possibility to use 1 Computer - configured with 2 user accounts - each account uses a different Apple-ID for iTunes authorization ?

I wonder if it is possible to use 1 Computer (Macbook Pro)
- configured with 2 (ore even more) user accounts (i.e. me + my kid)
- and each user account has a different Apple-ID (account) for iTunes purchases & iTunes authorization ?
I woud think that is fine in terms of the underlying license agreement refereing to re-download purchased movies, shows, apps, etc.
However, it seams that there is that miraculous 90 days restriction, which I don't understand, and which allows me only to "authorise" the Computer under one or the other account. The switch is unfortunatelly only possible every 90 days ?!?
Thanks anybody for help
Oliver

The 90 day association doesn't stop you authorising an account, it only stops you from using another account for iTunes Match or automatic downloads or redownloading its past purchases : http://support.apple.com/kb/HT4627
There are a few methods listed on this page for how you could do it e.g. multiple user acounts, same iTunes but you having separate playlists, separate iTunes libraries : http://support.apple.com/kb/HT1495

ITunes Authorization on Returned Machines?

Hey guys!
I was wondering, I recently exchanged my Macbook (without any idea what iTunes authorization is). So, guess what, I didn't de-authorize. Will the Apple Store de-authorize is eventually? Or do I have to manually do it somehow...
Cheers,
Qiming

Will the Apple Store de-authorize is eventually?
No.
Or do I have to manually do it somehow...
If you haven't run out of authorizations, leave it as is. Otherwise, click here and follow the instructions.
(44498)

IDVD-Error-itunes authorization

I have an odd problem that I never had before. I made a slideshow of old slides on my parents' iMac. I made a quicktime file and started burning it onto dvds with iDVD.
I decided to put the file onto my laptop as well so I can burn twice as many DVD's (they are for gifts for family).
However, when I use put create an iDVD project on my laptop, I get this message from itunes saying I am not authorized to use this video. When I go into iTunes to authorize, the message is still there in iDVD.
It still lets me preview the DVD and it plays fine so I tried to burn it but it gives me an error. Why the heck does itunes think it claim my video that I made?
Any suggestions?

I suspect the disc image proposal won't solve the iTunes re athorization issue. But if it does work, please let us know.
The way I work around iTunes authorization, is to first make a CD of that audio I wish to use and then import as an aiff into iMovie or iDvd (otherwise you may have the very same issue arise each time you attempt to play it on a different laptop (other than the one it was originally authored on).
Good luck on this!

Error when trying to authorize/deauthorize itunes

I have searched and searched for help. I found some useful information, but none answered my problems 100%. The problem is: earlier today all of my itunes songs worked just fine then I downloaded 3 albums and now all of a sudden I get the following error message when trying to play any of my downloaded songs: "this computer is not authorized to play "xxxxxx" would you like to authorize it?" I then type in my ID and Password and it gives me this error message: "There was an error storing your authorization information on this computer....the required directory was not found or has a permissions error." I store my songs on an external drive so I go and check to see if the albums/songs I downloaded were saved correctly, which they were. I then go to the 'store' and I try to deauthorize, but I am unable to and it gives me the same error message 'there was an error storing your information'...I am stumped. I have tried just about everything. what am I doing wrong? I am beyond angry.

Have you solved this problem yet? This is the EXACT problem I am having!!! This just started after I upgraded to 10.5.2. Please Help!!!

Itunes authorization and deauthorization

I got a new PC (HP) with Windows 7 on it and plugged in my iphone to sync, but keep getting the error message that "this computer is no longer authorized for applications on the iphone." So I select authorize, and it says I have 5 computers authorized and no room for more. I only have itunes and my songs on 2 computers, the old and new, so not sure why I get this error. I tried to deauthorize my PC, close out and reauthorize, but I get the same error. Any suggestions?

Take a look at this Apple support article; it may help:
One computer using multiple iTunes Store authorizations
If not, there will be a button in your iTunes Store account information that will allow you to deauthorize all systems associated with that account. Log into your Store account and you should see it. You can then reauthorize the computers you're using now.
Regards.

Authorization & Deauthorization of computers for iTunes

I have not been able to deauthorize computers associated with my account. I followed the iTunes help article#HT1420 which indicated to sign into my account via iTunes store and view my account and then there is supposed to be a button to deauthorize all computers (I am at my limit of 5)and I have not deauthorized any computers in the last 12 months. Unfortuantely, there is no button present when I view my account for doing so, all the other buttons are present to edit account info. Any ideas ? thanks

Click here and fill out the form for assistance.
(42092)

Itunes, just frustrating..authorize, deauthorize, HELP!!!

Hi all,
Before we owned our Macs we had itunes on a few other computers, which of course all died, etc. All my songs are on itunes but won't sync to my ipod. When I click on a song or movie it says my limit of 5 computers have been used and one must be deauthorized.
When I got into my itunes account to do exactly that it tells me only 3 computers are authorized under my itunes account. There's the puzzle!
I know I deauthorized all the other computers at some point or another and we only have the 3 computers we own now authorized, but yet I get that message for some songs that there's 5 when my itunes account says 3..
HELP!!
Thanks

These problems happen occasionally, call Apple support and ask them to fix it for you... If you already have reset your 5 machines once before you will have to do it.
Try reinstalling iTunes as well

Need help with Itunes Authorization issue

I've been a Itunes/Ipod user for a couple years. During that time, I've sure spent over $500.00 on Itunes music from the Itunes store for my Ipod. My daugter and I both have Ipods.. There have only been 2 machines with Itunes installed here but I occasionally rebuild my computers to have the latest and greatest hardware for my business.. The other day I backed up all my music and data before rebuilding my machine due to hardware upgrades. Everything went smoothly including importing my purchased music back into Itunes.. The problem is I can't listen to it now. When I try to double click a song I get an error that says "You have already authorized 5 computers with this account. To authorize this computer you must first deauthorize one of the other computers" This isn't possible because the computers aren't around anymore to deauthorize. They were all housed (except 1, my daughters pc) in the same case as I have now.. Please respond...

The other day I backed up all my music and data before rebuilding my machine due to hardware upgrades.
okay. you may have ended up with multiple authorisations on that PC due to the system changes. if so the following documents should be of some help with techniques for freeing up authorisations:
One computer using multiple iTunes Music Store authorizations
About iTunes Store authorization and deauthorization

How can I make iTunes authorize Audible files?

I downloaded an audio book from Audible.com to my desktop computer at home. Now I am traveling, using my wife's MBP, and have my iTunes library with me on an external drive. iTunes is pointed at that library and open. I am trying to sync my iPod Touch and in the books seciton, I have specified the audio books to be copied onot my iPod, but I get the message that “some of the Audible files were not authorized to be used on this computer.” How can I overcome this?

Hello bobgoldstein,
Thanks for the question.
You may need to authorize your audible account for this computer. To do so, click Store > Authorize audible account.
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
Using Audible spoken word files with iPod
http://support.apple.com/kb/TA26591
Thanks,
Matt M.

Authorize-deauthorize circle

Another member of my household recently purchased a 15" MacBook Pro POST mid-2010, that is, a laptop whose mini displayport outputs audio as well as video. I would like to display the videos purchased in iTunes from his laptop to our HDTV. We have the right cable for mini displayport to HDMI, and it works just fine. HOWEVER, I cannot authorize his computer on my iTunes account.
When I try to authorize his computer, the error message is like Cannot find the required file or its permissions may be bad, either find the file and fix the permissions or deauthorize the computer.
When I try to deauthorize his computer, the SAME message displays. Hence, I cannot deauthorize his computer. There is no indication of what the file is that it needs, where it is, or what its permissions should be.
Thus, I seem to be in an endless circle. The deauthorization keeps telling me to deauthorize but will not let me do it.
My account has only 3 computers authorized.
How do I fix this problem?
Thanks.

Then it is time to learn to deauthorize computers as they are taken out of use.

Itunes authorization & deauthorization

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