ITunes Authorization help
I previously owned a macbook and had iTunes on it with an old Apple ID and old email. Now that I have transferred all my music to my new Mac, I cannot play all the purchased music because it has to be authorized by my old apple ID which I cannot access anymore. I have tried all of my passwords, and the email that was connected to it no longer exists. The first step on the apple site to change the password asks for your birthday, and when I enter mine, it says there are no records of it.
What can I do??
Click here and request assistance.
(91269)
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i want to download a tv show i bought on my phone on itunes... apparently my computer doesnt have "authorization" HELP!!
If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
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Can't Resolve Issue via Phone/Genius Bar/iTunes E-mail-iTunes Authorization
Issue with iTunes authorization - Full Conversation with iTunes tech support. ( Top : Most Recent - Less confusing if you read bottom to top )
*This is still not working, I followed the instructions as well as called Apple Support on the Phone. I visited a Genius Bar today and they too could not fix my issue.*
*When i try to authorize the 'other email address' I get this : "your apple id or password was incorrect". I tried to recover the password and i get: "This apple id doesn't exist."*
On Jan 24, 2009, at 6:27 PM, iTunes Store wrote:
Hey Zach,
Liz here! I now see that you had already tried that. I am sorry about my initial misunderstanding. I have gathered some information, and I will be happy to further troubleshoot this with you!
I found an article for you on the iTunes support website. I am sending you a link to this article, which I believe may help. Please review the article using the link below to troubleshoot this authorization issue, and remove the SC folder from your computer.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases:
http://support.apple.com/kb/TS1389
If you are still asked to authorize your computer after following the instructions in the article above, please let me know. I will be happy to help Zach!
I want to thank you once again for being such an extremely valuable member of the iTunes family. I really hope you will continue to be an active iTunes customer. Have a great weekend Zach!
With warm regards,
Elizabeth
iTunes Store customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
*I do not believe you answered my question correctly, I said in my*
*question how i tried to authorize my music when a differnt email*
*address was in the apple Id field. I changed it to my current apple id*
*and I get the responce from the system with this computer is already*
*althorized, yet the song is still locked*
On 24/01/2009, at 5:00 PM, iTunes Store <[email protected]>
wrote:
Hello Zach,
I understand that you have been unable to authorize the purchases on
your iTunes account "[email protected]" due to three previous
account names not authorizing for you. I am sorry to hear about this
Zach. I can certainly appreciate how eager you must be to have this
resolved. My name is Liz, and I will be more than happy to help you
with this today!
If your computer is not currently authorized to play your previous
account name's purchases, when you double-click an item you
purchased before you renamed the account, the authorization dialog
may show the old account name. If this happens, you will need to
remove the old account name from the account name field, type the
new account name, and click Authorize. This authorizes your computer
to play the account's purchases.
If you are unsure about which account was used to purchase a
particular item, follow these steps:
1) Control-click (or right-click) the item in your iTunes Library.
2) Choose Get Info from the menu that appears.
3) Click the Summary tab. The account name will be listed on the
right.
If you need further assistance in locating the current account name,
please reply with the account name listed in your items' Summary
tab. In addition, please include the order number for those items if
possible.
You can locate order numbers by following these instructions on
reviewing your purchase history:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727
I sincerely hope that this helps. Please do not hesitate to let me
know if you have any further questions or concerns. I will be happy
to help. I appreciate your patience.
I want to thank you for being a valuable member of the iTunes
family. I hope you will continue to be an active iTunes customer.
Have a great weekend Zach!
With warm regards,
Elizabeth
iTunes Store customer Support
Thank you for allowing me the opportunity to assist you. You may
receive an AppleCare survey email; any feedback you provide would be
greatly appreciated.
*Customer First Name : Zach*
*Customer Last Name : xxxxx*
*email : [email protected]*
*Web Order # :*
*Support Subject : Authorization*
*Sub Issue : I can't authorize my system to play purchases*
*iTunes Account Name : [email protected]*
*Platform : Mac OS X 10.5*
*Country : United States (English)*
*Comments: I have contacted Apple's Phone Support and they could not*
*help me with my issue and referred me to this email address.*
*Problem : I currently have iTunes' Latest Version with a apple id*
*of : [email protected]*
*I've had iTunes for over 3-4 yrs. and over the time i've had changes*
*of email addresses and therefor I would update my itunes info to the*
*new current email address. I noticed how my Apple ID changed to my*
*new email address and proceeded thinking this was normal. Now when I*
*moved my iTunes with the migration assistance built in to Apple's OS*
*- Utilities, I can only play songs with my current apple ID - [email protected]*
*. If i were to play a song i purchased with :*
*"[email protected]" or even recover the password to this Apple*
*ID I get the response telling me "This apple ID does not exist." -*
*After reading online I tried replacing the field with "[email protected]*
*" with my current apple ID : "[email protected]". Once i click*
*'Authorize' the operation goes through and comes back with "This*
*computer is already authorized [ to that Apple ID*
*'[email protected] ]. I still try to play that song and it still*
*requires a authorization.*
*Previous E-mai; / Apple IDs :*
[email protected]
[email protected]
[email protected]
[email protected]
*Current Apple ID and E-mail Address :*
[email protected]
*TrackID: 7152211*
Message was edited by: dirty ankleI also found, finally, that selecting "manually manage" for the device on the summary page in iTunes for the helped.
-
I wonder if it is possible to use 1 Computer (Macbook Pro)
- configured with 2 (ore even more) user accounts (i.e. me + my kid)
- and each user account has a different Apple-ID (account) for iTunes purchases & iTunes authorization ?
I woud think that is fine in terms of the underlying license agreement refereing to re-download purchased movies, shows, apps, etc.
However, it seams that there is that miraculous 90 days restriction, which I don't understand, and which allows me only to "authorise" the Computer under one or the other account. The switch is unfortunatelly only possible every 90 days ?!?
Thanks anybody for help
OliverThe 90 day association doesn't stop you authorising an account, it only stops you from using another account for iTunes Match or automatic downloads or redownloading its past purchases : http://support.apple.com/kb/HT4627
There are a few methods listed on this page for how you could do it e.g. multiple user acounts, same iTunes but you having separate playlists, separate iTunes libraries : http://support.apple.com/kb/HT1495 -
(-42110) is the error I get when trying to play films on iTunes - any help on this ?, (-42110) is the error I get when trying to play films on iTunes - any help on this ?
Hello AndyDryva
If you have the latest version of iTunes and the error code is still happening, then the next thing is to remove the SC Info folder on your computer. Check out the article below on how to do that.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Regards,
-Norm G. -
I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!
Hello seth53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario -
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I am so sorry I am frustrating you. This is the first time I have used this community and am leanring as I go. I am not able to see the entire post that you leave, unless I look at it on my phone (email)--I am so sorry. You have no idea how much i appreciate your help. Yes, I see that I can get the later version of OS software, but its not availabe for immediate download. My only options appear to be having it shipped, or going to the store to purchase. And if you know of another way that I can access all of my itunes library music on my new phone withouth using itunes, I would love to hear about it.--thanks and again i am so sorry for frustrating you.
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When syncing my iPhone with my iPhone, I get a message that 2 items did not sync - use iTunes for help.
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Also, it's taking FOREVER (over an hour) to sync my iPhone to iTunes...
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My iTunes won't open on my laptop. Error message says The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes. Help Please!
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iOS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for Mac OS X -
Using 2 seperate iPods with 1 iTunes? Help!
My brother and I both have different iPods and want to transfer different songs to each, since we both have different tastes in music. However, I can't figure out how to do this. Surely, there must be a way?
I've tried to 'playlist' options but it only works for playlists... not the entire selection for the iPod.
We only have one computer and therefore only one copy of iTunes.
Help with this would really be appreciated as we don't want to have to retick and untick everthing every time one of us wants to update our iPods."I've tried to 'playlist' options but it only works for playlists... not the entire selection for the iPod"
I'm not sure what you mean by this but the update option "automatically update selected playlists only" would allow you to create a one or more playlists specifically for each iPod and drag the tracks you want into them. If you tire of the list and want to change it, you just add or remove the songs you don't want. The ones you take out out remain in the library to be used by the other iPod. Make your playlist a Smart playlist and limit the size to just below the advertised capacity of your iPod Nano (around 1800MB for a 2G). You can read more about playlists at these links:
iTunes: Creating playlists of your favorite songs
How to create a Smart Playlist with iTunes
Or of course you could set one or both iPods to "manually manage songs and playlists" and drag whatever you like to them. -
I am getting an 1015 error while updating Iphone 3G with latest iTunes pls help me to restore iPhone 3G
Try this and see if this helps http://support.apple.com/kb/TS3694#error1015
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My ipod 3rd generation is not recognized by windows/itunes,please help
My ipod 3rd generation is not recognized by windows/itunes,please help. Have tried restoring a number of times but did not work, any suggestions?thanks
Start with this Apple support document.
http://support.apple.com/kb/TS1369
B-rock
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