Itunes autorisation problem (again!)
I have an Imac where I set up my itunes account last year. I recently bought a Macbook and all my music from the Imac was transferred accross when i was setting Macbook up. Although I have authorised itunes to play purchased music on this Macbook (computer 2) it wont play any videos that I purchased and downloaded either on old Imac or this new Macbook. I'm using itunes 7.01 ??? Any ideas???
hi Dymond!
that error message can sometimes be caused by a corrupt photo cache file:
Photo Sync creates iPod photo Cache
if you delete the photo cache, will the ipod synch properly again?
love, b
Similar Messages
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Cannot install itunes 11.1.3 to my windows vista home premium 32-bit. After it finishes the download that it verifies the file I get a message saying "this file cannot be downloaded". What could the problem be??? I uninstalled my itunes and tried again and keep getting the same message. Please help !
See Troubleshooting issues with iTunes for Windows updates.
For downloading issues see the further information area and use a different browser and/or the direct links.
tt2 -
Hi Guys,
My computer crashed and I lost everything. I got a new one and downloaded itunes all over again. When I plug my ipad in even after authorising my computer it will still not let me edit anything on the ipad. The screen is grey like on the ipad section and i cant select an app or anything. I have transfered purchase apps but all it does is take movies and tv shows accross. It wont transfer the apps into itunes. Please helpAs far as I know, iTunes will still not change anything until you click on Apply in the lower right corner. I fiddle with my settings all the time - just so I can get a sense if what to expect should I make any changes - and I have never seen anything happen to my configuration unless I click on Apply in the lower right corner of iTunes. Not only that - you have turned off auto sync so as far as I know you still have to click on sync or apply in order for the iPad to sync with iTunes.
That doesn't mean it will not happen, I've never seen it happen - is all that I'm saying. I'm sorry but I'm not sure what will happen, but the only reason that I can of why the apps will not transfer is because of the manual manage setting. I could be wrong about that as well.
Look at this discussion - which I have referred quite a few users to read. I know this process has worked for a number of people that have read it and used the instructions in it. Maybe we are missing something - what that would be - I'm not quite sure, but take a look.
https://discussions.apple.com/thread/3305461 -
Need Help...Do I have The mother of all itunes software problems???
I am in desperate need of help. I have fried three new ipod touches in two days. I Purchased a new 32GB 2d Gen ipod touch on Mon. 11/24. Worked okay till Friday 11/28. When I tried to sync with new additions, a warning came up “the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista windows warning “USB device not recognized”
When I disconnected the touch I found that it could not be started. Tried a forced restore pressing the sleep switch and the home button together. That did not work.
Brought the touch to my apple store genius bar on Saturday and they too couldn’t get it to work. They switched out the ipod with a new one. Brought the new one home connected it and it received the new ipod touch software download okay. But when it tried to sync the same problem repeated…the two pop up warnings as before and a second dead ipod!
I then synced my ipod classic with no problems, so it appears the itunes software is okay. I’ve scheduled another appointment with the local apple store genius bar again.
When I took the new fried touch back to the Apple genius bar, it was switched out again. It was activated (by the initial step ipod touch software download on their computer.
I brought my laptop with me so we could test the syncing. The syncing proceeded initially for several minutes, and then the dreaded pop up warnings appeared
“the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista warning “USB device not recognized”
The new replacement ipod touch was also fried.
The tech gave me yet another new ipod touch. He had never encountered such a problem and advised me delete and reinstall itunes and call the APL CARE 800 support number and go over the problem with one of their techs who have a broad range of experience in dealing with possible PC related issues.
As my other ipod has no problem syncing from the same laptop (Dell Inspiron 1520 using Vista) I am wondering if the problem might be a corrupted Itunes software problem that affects only the touch and not the ipod classics.
Has anyone heard of a bad itunes software related problem? I googled this and could find no info. Thanks for your help!If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required. -
My ipod touch 4th gen will not turn on, i have held the power and home buttons, i have plugged my ipod into itunes and tried again, yet nothing happens, what should i do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
A solution for iTunes install problems
I upgraded to the latest ver of iTunes and immediately had ALL the problems posted all over the 'net.
The following is what worked for me.
BACKUP!!! Set a Restore Point. Back up your REGISTRY. It is critical that you back it up beforehand and use caution while cleaning it. Please do this in case everything goes T. U.
Remove all references to iTunes, iPod and Quick Time. There are literally thousands and you must get rid of all of them.
Find, download, install a copy of jv16 Power Tools.
Then:
1. BACKUP! Set Restore Point! Back up your Registry! Did I mention backing up?
1a. Be very careful cleaning out the Registry. Take your time. Go slowly. Make sure that what you delete is only iTunes-related. Check twice before deleting. Take. Your. Time.
1b. The Registry is your PCs mind; do not scramble it. You will be sad.
2. Using jv16s Software Manager, uninstall iTunes, iPod and Quick Time.
3. Using jv16s Registry Finder, one at a time, search for and delete ALL references to iPod, iTunes, Quick Time and Apple Computer (BE CAREFUL; it will give you references to various 'applets" and "appletalk"; do NOT delete those. Only Apple Computer stuff.)
4. Using Microsofts Search function, search for all remaining references to iTunes, iPod, Apple Computer (leave applets alone) and most importantly-Quick Time.
5. When you are certain that everything that says Apple Computer, Apple, iPod, iTunes and Quick Time exists no more on your PC, Reboot.
6. Go to www.old-software.com and download an old copy of iTunes. The one that finally worked for me was iTunes v 6.0.5
7. Install an old version of iTunes. DO NOT USE THE LATEST VERSION OF iTUNES! Thats what caused the problems in the first place.
8. Reboot.
Even though you previously "uninstalled" iTunes, probably using the Add Remove Programs application in Control Panel, there remains behind thousands of pieces, parts and references to iTunes and Quick Time, in the Registry, TEMP files, Documents and Settings (Application Data and Local Settings), in Windows/system32 and a hundred other places. You gotta get rid of it all.
Quick Time seems to be the main culprit, but in the end I had to get rid of all traces of all of the Apple applications before I could install again and get it to work.
It took me 3 days to figure out this procedure but once I did, it took only an hour to do it.
I've seen a couple other procedures recently posted here that look good. If you are uncomfortable with going into the Registry, try one of those others first.
And fer cryin' out loud, Apple. Yank the latest version of iTunes off your site. I did a Google search for "iTunes installation problems" and came up with 700,000 hits. Do ya think you might have a problem?
Windows XP Try testing your upgrades before releasing them!Im trying your method right now, when im finished ill let you know how it worked out. I agree with your comment on apple needing to pull the latest version and get a version that actually works.
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After I download a 256 kbps song from the cloud using ITunes Match, how do I get it to play on my computer once I turn ITunes Match off again? I have been using ITunes Match for awhile now to increase the bit rate on songs to 256 kbps. Once I download the songs at the new bit rate, I turn off Match because I want to eliminate duplicates. Usually there is no problem. This time, however, 278 of my songs lost their file association and were unplayable unless I locate the song files within my computer. These are songs purchased from Amazon. In order to play them again in ITunes (Match is now off), I must locate each song file individually (I've tried to do it in bulk but have not succeeded) but now the bit rate has returned to the lower number BEFORE I matched the song. I should have never used Match in the first place. Any ideas, anyone?
I discovered that the NEW 256 bit file does reside on my computer, in the ITunes files (My Music/ITunes/ITunes Media/Music. So I can bring the songs back as 256 kbps, and I have been successful now at locating more than one file at a time, by clicking on the "find other missing files" tab in the popup window. Previously, I'd been going back to my Amazon files, and not only was I unable to bring back a 256 version, but the popup window would not locate similar files. So while I wish ITunes Match would automatically associate the ITunes Match file, at least I can retrive the file association without hours and hours of work.
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I cannot get itunes to download. I have a PC with windows 7. I had itunes but got a message that told me to uninstall and reinstall intunes. I uninstalled but now can't reinstall. How can I get itunes to install again? I click on the download itunes button and it immediatly takes me to the page that says thank you for installing itunes. But it doesn't install. I'm getting so frustrated!! Can anyone tell me how to install itunes???? Thanks.
This iPod Classic Community forum is a bad place to post your problem with iTunes, phone support wouild be good. but if you like to talk to support people, post your iTunes problem to the iTunes community forum.
Or you can read this Apple Support Article on Re-installing iTunes
Have a nice day! -
A really weird setback. iTunes 7 problem.
Whenever I try to open iTunes, it says that my quicktime version is outdated, and I can't open itunes. I apparently need version 7.1.3, while I only have the measly 7.1. The weird thing is, when I open quicktime and go to help > about, it says I have 7.1.3. What could the problem be?
I've tried the following:
-Repair
-Removing and reinstalling
-Re-downloading the installer and repairing
-Re-downloading and removing, followed by reinstallingyeah, things are moving pretty quickly here ... reminds me of the iTunes 5.0.0.35 days.
okay, plausibly you might have some skunky QT 7.1 installation configuration information stuck on the PC that is confusing your current itunes.
so let's try this.
head into Add/Remove programs and uninstall any instance of QT that you find in there.
Download and install the Windows Installer CleanUp utility. then use it to check for any leftover QuickTime installation configuration information on your PC. if you find any, remove it with CleanUp:
Description of the Windows Installer CleanUp Utility
... then try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.) -
Please try reinstalling iTunes and try again.
Trying to buy a song today on iTunes and go the following message after most of the song had downloaded.
"There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “To God Alone / Take Over / Aaron Shust”.
Please try reinstalling iTunes and try again."
On the download page is show "stopped (error = - 42100 or -41200) I tried to click the restart arrow in the circle and the listing in my download page disappeared.
Next I went to Store > Check for available downloads" and it said all purchases have been downloaded for this account. It also shows as purchased when I look at the album the track is in on iTunes. But I don't have my song.
Any other ideas or should I reinstall itunes???
ThanksBefore doing a reinstall of iTunes - close iTunes and repair permissions with Disk Utility. Reboot your Mac and open iTunes and see what happens.
The instructions in the noted Apple article are for removing iTunes - not really to reinstall.
To reinstall these instructions have worked for me and others in the past.
Close iTunes.
Go to HD>Library>Receipts - remove the iTunesX.pkg to the trash.
Drag your iTunes app to the trash.
B/U your iTunes Library file and .xml files. B/U your iTS purchases etc.
Download a fresh .dmg of iTunes 9.x.
Install iTunes from the .dmg.
Repair permissions with Disk Utility.
Launch iTunes and it all is well you can empty the Trash.
MJ -
AOL iTunes Login Issue AGAIN?!
As with many other people, I have experienced a problem over the years (since 2006ish) where iTunes won't recognize my AOL login information -- and yes, my screen name and password are both absolutely correct. I can even log in to AOL directly to get my e-mail and use AOL IM. When I punch in my AOL login info, iTunes keeps insisting that my AOL password is incorrect and advises in the error prompt to call AOL at some 800-number to change my password. I wish that this problem were fixable by changing one's password and/or calling AOL -- many of us have tried in the past, and it's a futile attempt.
Over the years, it has been established that it's definitely an issue from Apple's end, not AOL's.
As of last night, I'm having this same problem again. In the past two days, the problem seems to happen sporadically -- sometimes I can login briefly, but I can't login most of the time. This afternoon, I checked the forums to see if anyone else was experiencing this issue again, but I didn't see any recent complaints. However, I did look back in the forums at posts from previous years, and I've tried many of the old fixes that previously solved my issue -- making sure my iTunes is updated, trying to completely sign out, shutting down my computer, etc. I recall some kind of solution that involved updating one's credit card info of sorts -- but I couldn't find the precise instructions for that in the forums (if anyone has this info, please post below so I can try it). I'm really, REALLY frustrated to see this issue occurring again with iTunes, and I can't fathom why on earth logging into iTunes through my AOL account continues to be an issue after so many years.
Is anyone else having this problem right now (or recently)? If so, any ideas for a fix this time around? I have not e-mailed Apple yet, but I'm hoping maybe someone else here has done so already since it often takes a very long time to hear back from them. If you have heard from Apple, what have they advised?
Also, if you could post a direct Apple e-mail address for me to "complain" to and get tech help for this sort of issue, that would be really helpful since I could not find it.
I use iTunes for both work and play, and I really have things that I need to access and/or download. Sigh, not fair to paying customers to have this problem happen so many times over the years. There should be a compensation clause in the TOS that makes Apple give something like $50 or more (either cash/credit, fee based upon amount of pain/suffering, missed work deadlines, missing relaxation time, etc.) for each day one's account is not working due to issues caused by Apple -- I can dream, can't I, lol?!?!
Let's hope this issue resolves itself ASAP!! Thanks to all who post/reply below in advance -- I really appreciate your help/comments!
Marsha
P.S. If need be, I would be happy to attach my iTunes screenshots that show the problem . . . but anyone who has used AOL to sign into iTunes will likely know exactly what I'm talking about without seeing screenshots!I'm sorry to hear you're having the same problem, Dolphin -- but at least I'm not crazy!
The last few times this happened from 2006-2010, there were dozens of posts here in the forums with other AOL users trying to help each other come to a solution -- and unfortunately, there was never one solid fix. Since nobody posted with complaints about this problem recently, I went digging through the old suggested fixes (some of which cleared up the issue in the past), but they have not worked. I thought maybe the problem may be with my iTunes on my laptop, so today I tried to login using my iPad and iPhone . . . same issue. It's definitely my iTunes account. I can still get into my AOL e-mail account without a problem. I'm SO frustrated.
I'm not sure what purpose you use iTunes for, but you're amazing if you're able to patiently wait for the problem to resolve itself -- apparently I'm not as patient as I thought, lol!!! To name a few examples, I use iTunes various services (including podcasts, apps, iTunes U, music, TV documentaries, etc.) for personal recreation, professional development, and for medical information, etc. If it were just for myself, I'd try to wait a bit longer . . . but when it's for professional endeavors, waiting isn't a feasible option!
Dolphin, if you happen to find a resolution, please post here again -- I'd really appreciate it! Do you happen to have a direct e-mail address to get technical support from Apple for this type of problem? I was looking on their support website, but I could not find an e-mail address other than one for questions about purchases. They rarely look at this community support website, so it's unlikely that they'll see this thread I made. However, if I can get an e-mail address, then I'd be able to send them the link to this thread I created that describes the issue. If you e-mail Apple, you can also send them the link to this page if it will be helpful to you since I described the nature of the problem.
Thanks SO much for posting!
xoxoxoxox
Apple,
What really upsets me the most, aside from not being able to get work done as I described above, is all of the deals and promotions I have missed out on (and will still miss until this problem gets resolved) in the time I haven't been able to use iTunes. Not to sound like a sob story, but I think Apple needs to understand how their repeated technical issues with this AOL login thing happening so many times since 2006 impacts people's lives. I have a permanent disability and medical issues from an accident I had back in 2003. I have no income (I got hand-me-down iDevices from great friends when they upgraded), and I can't easily get out of my home to have a good time -- so I truly rely on finding freebies and deals on iTunes to sustain my recreational fun (I even use some apps as part of my physical/cognitive therapy regimen!), and I'm very thankful when Apple and others make special offers so I can have my fun! I missed out on getting a whole bunch of apps I wanted while they were free -- there was, perhaps, $30-$35 worth of apps that I could have had through FreeAppADay.com, free promotions from individual developers, and through other free app promoters like OpenFeint, etc. Plus, I also missed other free promotions for songs, music videos, TV shows, etc. that Apple, musicians, music festivals (ie: Lollapalooza, etc.), and companies offer by giving redemption codes and/or can be downloaded without a code (if featured by Apple directly) -- I also estimate maybe $40 bucks worth of stuff I missed out on because the offers have already expired. So I've already lost out on roughly $75 worth of stuff, plus more for every other deal I'll miss until Apple can fix this problem. I never ask for anything, but it would be a really nice gesture and appropriate if Apple gave me a gift card to cover the cost of the $75 I've missed (plus a bit more $ for each additional day until they resolve my issue) . . . but alas, I'm dreaming cause I doubt they could do this in reality.
So please, Apple, come to my rescue! I need to access my downloaded stuff on my laptop, and I need to download a heap of media from iTunes on a daily basis for my volunteer work, personal education, for fun, for my medical condition -- and SO much more! I do make purchases on iTunes and from the Apple Store when I get money gifts from friends for birthdays and such, so I am a paying customer like any other person. Please Apple, help me . . . and anyone else with this problem. Find a fix ASAP . . . but please work on a permanent solution so this problem never happens to anyone else using an AOL login. It's aggravating, inconvenient, and you'll lose customers this way. I love iTunes and my iDevices, and I want to be able to use and enjoy them.
I'm sorry if I'm ranting a bit, but I'm upset/frustrated and want you to understand how this can affect me and others experiencing this problem.
Please contact me at my AOL e-mail address if I can give you any information that will help you help me, and thanks for your help in this matter!
xoxoxoxox -
I see mediocrity is still trademark of Apple. Cannot enter my Visa number to make a purchse. Mind you my old iTunes got corrupted (again); so info should still be there.
Hi Aidan123,
Welcome to the forum and thanks for your post!
Sorry for the problems you've had getting set up on BT Mobile and getting your number transferred across. You can send over your details and I'll help you with this from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Cannot sign into iTunes, please try again later! HELP!
I can't sign in to my iTunes account on my MacBookPro despite being able to on my iphone 5 and other mac devices. The same pop up keeps appearing: Cannot connect to the iTunes store, try again later. I've updated the itunes software, restarted the computer, shut it down, turned it back on...and still the same pop up! I've gone back on my phone to try and download a song on itunes and it works perfectly. No issues. Has anyone encountered this before? I shall be gratefull for any advice.
Thanks in advance,
LynnWelcome to the Apple Community.
Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router.
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123. -
Updated all mobile apps from iPhone itself, when I connect iPhone to iTunes it downloading again?
I updated all mobile apps from iPhone itself, when I connect iPhone to iTunes it downloading again? (Earlier it was copying from iPhone to iTunes) now, it’s not happening. Please suggest me I need to change any settings in iTunes or iPhone?
Thanks in Advance,
Suresh BalakrishnanHi,
Problem got solved, please find the below mentioned steps to resolve.
Steps to Resolve:
1. launch the iTunes app.
2. Connnect iPhone to the Mac.
3. Click on View menu from header file then select "Show Sidebar".
4. Right click on Device on left side pane then select "Transfer perchased"menu.
After the File copying from iPhone to iTunes.
Thanks and Regards,
Suresh Balakrishnan. -
is the app store and itunes having problems? I cant open them in my ipad and I cant buy anything on my iphone
Have you restarted your phone?
If so, try a reset. Press and hold the home & sleep/wake buttons until the screen goes blank, ignoring the power off slider if it comes up.
Check for the app again after the phone starts back up.
~Lyssa
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