ITunes Backup crash on Windows 7

Recently I have been having a problem with syncing my iPhone 4 16Gb with iTunes 11.0.4.4. I would open iTunes and it would fine while playing music etc. but as soon as I plug in my iPhone and backs up, iTunes would crash when back up has reached step 2, leaving me with "iTunes has stopped working"
The Problem details are as follow:
Problem signature:
  Problem Event Name:          BEX
  Application Name:          iTunes.exe
  Application Version:          11.0.4.4
  Application Timestamp:          51a8f09f
  Fault Module Name:          StackHash_0a9e
  Fault Module Version:          0.0.0.0
  Fault Module Timestamp:          00000000
  Exception Offset:          00000000
  Exception Code:          c0000005
  Exception Data:          00000008
  OS Version:          6.1.7600.2.0.0.256.1
  Locale ID:          7177
  Additional Information 1:          0a9e
  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:          0a9e
  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
I have tried almost everything to solve this problem, if anyone could help, it would be greatly appreciated!
BTW: I am using Windows 7 64-bit

Whatsupp y'all.. So my problem has been solved, thanks to none of the apple support people! Anyway the thing that solved it was something to do with a process that had to be terminated, I'm not sure if this will help you, but when I wanted to safely remove a USB from my PC, it kept saying "the device is currently in use" eventhough I wasn't using the device, anyway I went to http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/problem-ejec ting-usb-mass-storage-device-this/1863c012-ff54-e011-8dfc-68b599b31bf5 to solve the usb problem by downloading http://technet.microsoft.com/en-us/sysinternals/bb896653 just after terminating a few processes I was able to eject my USB, for intrest's sake I tried to sync my iPhone and it worked.
A day or two later my iTunes gave the same sync problem and I tried the process ending thing again and it solved the problem..
Anyways, hope this helped.

Similar Messages

  • Itunes keeps crashing with windows 7

    iTunes 7 keeps crashing on windows 7. please help.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • How to fix 12.1.1.4 iTunes keeps crashing on Windows 8.1

    How do I fix iTunes 12.1.1.4 which keeps crashing on Windows 8.1 (64 bit)?

    See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn.  Frustrated!!!

    After new Itunes update ... it  keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn.  Frustrated!!!  I have unninstalled it .. installed it, but nothing happens.  I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • ITunes 11 crash on Windows 7

    Hello,
    since the update of iTunes to v.11. my iTunes is crashing sporadic after between 1 min and 60 min.
    I get the follow message in the Windows Event log for Applications:
    Protokollname: Application
    Quelle:        Application Error
    Datum:         07.12.2012 23:46:14
    Ereignis-ID:   1000
    Aufgabenkategorie:(100)
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      Nicht zutreffend
    Computer:      Nico-PC
    Beschreibung:
    Name der fehlerhaften Anwendung: iTunes.exe, Version: 11.0.0.163, Zeitstempel: 0x50b71fed
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.17932, Zeitstempel: 0x50327672
    Ausnahmecode: 0x80000003
    Fehleroffset: 0x00013219
    ID des fehlerhaften Prozesses: 0x2dec
    Startzeit der fehlerhaften Anwendung: 0x01cdd4cc7697a57b
    Pfad der fehlerhaften Anwendung: F:\Program Files (x86)\iTunes\iTunes.exe
    Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dll
    Berichtskennung: e6ec8567-40bf-11e2-a1eb-5404a63d3a91
    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-12-07T22:46:14.000000000Z" />
        <EventRecordID>56050</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Nico-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>iTunes.exe</Data>
        <Data>11.0.0.163</Data>
        <Data>50b71fed</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.1.7601.17932</Data>
        <Data>50327672</Data>
        <Data>80000003</Data>
        <Data>00013219</Data>
        <Data>2dec</Data>
        <Data>01cdd4cc7697a57b</Data>
        <Data>F:\Program Files (x86)\iTunes\iTunes.exe</Data>
        <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
        <Data>e6ec8567-40bf-11e2-a1eb-5404a63d3a91</Data>
      </EventData>
    </Event>
    is there any Fix for this problem?
    Thanks,
    Nico

    So here is the weird thing. I got this error as soon as I attempted to access the iTunes store -- then again as soon as I restarted iTunes.
    Both times it errored out with the above event viewer error which was of no help:
    Faulting application name: iTunes.exe, version: 11.0.0.163, time stamp: 0x50b71fed
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x1674
    Faulting application start time: 0x01cdd96bd3867602
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: unknown
    Report Id: 178b184d-455f-11e2-a2e9-0026b97a674b
    However -- on my third attempt -- it loaded up just fine and has not crashed. I was able to access the iTunes store and my library but have not actually played any files yet.
    And my setup is 64bit Windows 7.
    If it happens again i'll repost any extra findings but I guess I was lucky enough that the problem went away and somehow corrected itself? Very strange.

  • How to locate itunes backup password on windows 7

    How do I locate the itunes backup password for my Iphone using windows 7?

    simple... your password is from your Apple ID. When you download new Apps from your iphone, sure the itunes store will ask your Apple ID and Password. That is the password that you need to key in to do the backup after installing the IOS5... Good luck

  • ITunes 10 Crashing the Windows 7 networks

    I have installed iTunes 10 and it crash my Windows 7 networks.
    1. Before install, my networks was OK.
    http://img709.imageshack.us/i/ipconfigbefore.jpg/
    2. When installing, everything seems fine.
    http://img695.imageshack.us/i/beforeinstalli10.jpg/
    3. Suddenly, all network disconnected
    http://img337.imageshack.us/i/afteri10.jpg/
    4. all networks suddenly disappeared...
    http://img31.imageshack.us/i/ipconfigafter.jpg/
    what can i do now...

    Had you previously installed iTunes 9.2.0.x and lost your networks?
    If you hadn't installed a 9.2.0.x or higher and lost your networks, it's possible that you're getting a version of the trouble with AMDS that produced those issues a little later than most folks.
    Crazy_k's post in the following thread has been of some assistance to folks with that issue. (There are some refinements to the procedure posted in there too, but they're a bit difficult to track down since the thread is so big.)
    Your browser may take some time to open the thread:
    http://discussions.apple.com/message.jspa?messageID=11728995#11728995

  • Itunes 12 crashing on Windows 7 PC

    I've tried all the steps in the troubleshooting section for this problem, as well as uninstalling and reinstalling itunes numerous times to no avail. It will randomly crash and shut down anytime I'm trying to use it.

    See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • ITunes keeps crashing in Windows 8.1

    Hi Guys,
    I'm currently having major problems with my 1st Generation iPod Touch.
    The problem I'm having is that I've done a restore on my iPod and it's put everything back on but to finalise the restore and verify it, iTunes recgonises my iPod Touch like normal and then it loads the iTunes store and then it crashes and says "iTunes has stopped working" and "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I am running Windows 8.1.
    I have managed to keep my iPod connected and quickly run a diagnostics report before it crashes and I have that available if needed. I have tried various solutions I have found across the net and topics found on here to but to no avail. I'm just worried that I basically have an iPod that can't do anything or there is something wrong with iTunes. I have uninstalled and re-installed iTunes several times but to no success either. I can't use the iPod at all and just displays the connect iPod to computer and iTunes images on the iPod whenever I connect it.
    Please help as I really want to remedy this as soon as possible as I use my iPod everyday and I can't imagine life without it and this has reduced me to tears trying to fix it.

    I've already tried those solutions but (knock on wood) I've installed an older version of iTunes, updated that to the latest and that has seem to still recgonise my iPod and allowed it to sync and restore from my backup and now it seems to be working fine for now any problems I shall let you know.

  • ITunes Match crash on Windows 7 pc

    Hello,
    Anyone who could assist me with iTunes crashing when on step 2 from iTunes Match on Windows 7 64bit? I have reinstalled iTunes, no effect. I have taken the error tracks out as suggested in a forum, didn't help. Of course I prefer not to format and reinstall Windows as I just did it last week because of some other software issues.
    Every time I restart iTunes I manage to get about 200 songs past the last crash point but since I have 20000 songs I can't keep on doing this.
    Thanks!

    +I think it may depend on lots of factors, processor, ram, music collection,+
    I agree with Miles on this. 1 minute sounds kind of long for 8GB, but if you have a lot of other programs open as well, I can see that.
    Also, if you have security software, it might be scanning itunes when it starts up and that could add time.

  • ITunes video crash with Windows Vista

    Does any one know an alternative to playing movies/tv shows purchased through iTunes on Quicktime? Quicktime crashes Vista right now, but is embedded with iTunes. Any was to play the media on something else?
    AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM   Windows Vista   80 Gig Video iPod

    I have the nVidia nForce controller mentioned in the knowledge base article in my new laptop...and of course I'm having that issue. HP wasn't able to resolve the issue, but they did say that they had reports of that issue on an Intel based SATA controllers also. I haven't tried external hard drives yet, but CD's, USB keys, etc. (basically anything that isn't an SATA hardrive) all seem to work fine so you may just want to find an external something large enough for your video files and put them there till someone figures out what's happening. It's somewhat annoying as it means one more thing to carry around if your portable like I am, but the iTunes library doesn't care where the file is so long as it knows where to look for it and it could be worse. As an example, I haven't taken my own advise and I'm using a 1GB USB key for 1hr TV show episodes that average 503MB...you do the math on that one.

  • Itunes backup crashed.(but was recovered)

    So my backup drive was failing and i purchased a new drive to transfer all the data over to it. Before I could get the data transferred the drive failed. I used Data Rescue 3 and it has recovered all the files. The thing is all the mp3 files play in itunes and quicktime. (ripped from cds) But, all the itunes download i have purchased will not work. I have the file and they still have the lock on them. When I double click them they open itunes. they will not load or play in itunes or quicktime. I tried importing into itunes adding within itunes and dragging into the app window and nothing. Any ideas how I can get these files to work?

    check if you have read & write permissions for your iTunes music folder. in finder, right-click on it and +get info+. unlock the little padlock (you may have to enter your admin password) and change the permission settings. next, click on the little gear-shaped icon and +apply to enclosed items+ like so
    you may also give everyone read & write access. if this doesn't help, try the same on your iTunes folder (not just the iTunes music folder).
    any help ?

  • ITunes BEX crash in Windows 7 Home Premium

    Hi all, trust me when I say I researched this extensively before asking. I just got a new iPhone 5C today, and of course had to upgrade to the latest 64-bit iTunes from the version that had been flawlessly working with my 3GS for years. It absolutely will not finish opening no matter what: I've tried reinstalling, using an older version of 64-bit iTunes from oldapps.com, uninstalling and reinstalling the latest version of QuickTime, and removing the K-Lite Mega Codec Pak (another bizarre suggestion that apparently worked for some). All this activity was followed up with deep registry clean using Wise Registry Cleaner and other standard housekeeping procedures.
    Here is the crash report -
    Problem signature:
      Problem Event Name:    BEX
      Application Name:    iTunes.exe
      Application Version:    11.3.1.2
      Application Timestamp:    53dc1f90
      Fault Module Name:    StackHash_0a9e
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    00000008
      Exception Code:    c0000005
      Exception Data:    00000008
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    I can see this issue has been plaguing iTunes upgrades in Windows for some y4ears now. Hope someone can help with the latest iteration, or none of my apps or music will ever make it onto the phone, and I'll likely tell my mobile provider I want to go back to the 3GS. TIA...

    This is not Apple Support, but iTunes users.  Turingtest2 has a detailed tutorial here: Troubleshooting issues with iTunes for Windows updates which should help you sort out your problem.  Some users encounter issues where the components that make up iTunes are not correctly removed, replaced or updated when a new version of iTunes is installed; others here can advise you on the procedure to follow to remove all the iTunes components before installing an update.

  • My iTunes always crashes on windows. Please Help.

    I have a toshiba laptop. 2.0 ghz duo core processor. I have windows 7 installed on it. The laptop is slow as it is so I had to make all the settings as basic as possible so it wouldn't crash.
    I have an iPhone 3G and i need to upgrade the software. however, everytime i open iTunes and start the upgrade it just closes. At the beggining it used to give me a message but now the programme just shuts down and nothing happen.
    Any advice would be much appriciated.

    Korthal wrote:
    Best option would probably be to completely and cleanly remove iTunes and start with a fresh install of the latest version.
    You can grab the latest iTunes from here.
    And the full instructions on how to completely and cleanly remove iTunes can be found here (if you are Windows XP) or here (Windows 7 / Vista).
    I tried all of this and my itunnes still shuts down on its own. The interesting thing is that my iPhone still says "Sync in progress" and in task manager the process "AppleMobileBackup" is still running...

  • ITunes now crashes in Windows 7

    I upgraded my iTunes recently to 11.3. It worked for a day, then Windows 7 did a series of critical updates on 8/13/14. Now, iTunes crashes each time it is opened. Has anyone else experienced this?

    Having had the problem of application hands after updating to  11.3.0.54 ,
    I waited until 11.3.1.2 was out and have now installed it. Now it takes one or more times to open the application.
    I am also running Windows 7.
    Prior to these last 2 updates I have never had any problems with itunes.

Maybe you are looking for

  • Photosmart 3310 does not install on Windows 7

    I can't install the HP Photosmart 3310 software and drivers on my Windows 7.  The very first time i install the software, it will find the printer, but at the very end of the installation process, it will give an error and then uninstall the driver,

  • Compatibility between new HD and macbook pro 2009

    Hi to everyone; i desire to say sorry for my english firstable, I have a big problem with the installation of a new HD in my macbook pro of 2009. the Hd is a seagate momentus 7200 500gb and my old and broken hd is a hitachi 5400 320gb. the problem is

  • Webkit timeout kills long running tasks

    Hi There We have just been forced to refactor/recode a significant portion of one of our AIR based RIA's due to an arbitrary decision made by the Webkit team to restrict all XML HTTP requests via a hard coded, hidden timeout of 60 seconds. This decis

  • Huge String Array into smaller different arrays

    Hello, I have an requirement wherein i'll be getting a huge array of Strings (say 10000) elements. This number is variable. Now i have to break the same into smaller chunks/arrays (say 100 element each). Thanks, Piyush

  • C2-02 camera issues - .nrw files not converting to...

    I've found that sometimes after taking a picture, the initial .nrw file doesn't automatically convert into a jpeg. Although the .nrw files can be viewed on the phone, they can't be editied, nor can I find any apps for my computer which will open them