Itunes/Bonjour/Apple Mobile Device won't Install even though I'm the Administrator
Since late February I have been unable to reinstall ITunes. It all started when I tried to update it, and it wouldn't work. Ultimately I uninstalled ITunes and tried to reinstall it, but I kept getting this message that the Apple Mobile Device could not be installed(?), and that I have to verify that I have sufficient privileges to install.
Since then I have:
Ran as the administrator
Made sure that 'everybody', 'my user' and the 'administrator' (pretty much just me) have full access
Turned the User Account Control off
Cleaned up the registry using CCleaner
Used Command Prompt to check the C drive?
Used the SubInACL tool to repair any file and registry permissions (from here)
Nothing worked. I also went to the ITunes music folder, made myself the administrator, and it still wouldn't work. Recently I uninstalled Quicktime, Bonjour, and the Apple Mobile Device, Apple Software Update, Apple Application Support....everything Apple. Still couldn't install Itunes. In fact, now I can't install Bonjour or AMD.
When I tried to install Bonjour, I got the message:
"Service 'Bonjour Service' (Bonjour Service) could not be installed. Verify you have sufficient privileges to install system services.". If I hit 'ignore', then it'll just do the same thing except replace 'Bonjour' with 'Apple Mobile Device'.
I'm at a lost.
I have a Hewlett-Packard laptop
HP Pavilion g6 Notebook PC.
64-bit operating system.
Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Processor: AMD A4-3305M APU with Radeon(tm) HD Graphics, 1900 Mhz, 2 Core(s), 2 Locations
Installed physical memory (RAM) = 6 GB
Total physical memory = 5.48 GB
Available physical memory = 1.98 GB
Total virtual memory = 11 GB
Available virtual memory = 7.39 GB
BIOS Version/Date = Hewlett-Packard F.49, 12/25/2012
SMBIOS Version = 2.7
Hopefully, that's enough info. Any help will greatly be appreciated.
Hey mrsslick,
This section contains information that might help your situation if you're using Windows XP:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Quit the following programs if they're running:
iTunes
Apple Software Update
Choose Start > Control Panel.
In Control Panel, open "Add or Remove Programs."
Select iTunes from the list of currently installed programs and click Remove.
When asked if you would like to remove iTunes, select Yes.
After the uninstallation is complete, don't restart your computer if you're prompted.
If other program entries were listed for iTunes in Add or Remove Programs, remove those as well by repeating steps 4-6.
Remove all instances of these applications by repeating steps 4-6:
iPod Updater
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Restart your computer.
You should be able to remove Apple Mobile Device Support by following those steps above. The article you came from however is for Windows XP - if you're using Windows Vista, Windows 7, or Windows 8, follow the directions in here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
The steps in "Remove iTunes and related components from the Control Panel" and "To remove these components, follow these steps" are the most pertinent.
Let us know if following that article helped at all.
Regards,
Delgadoh
Similar Messages
-
Hello- after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. Problem is I have been unable to uninstall itunes, can't find the installation files .msi. I'm using Windows XP.
Help!Problem is I have been unable to uninstall itunes, can't find the installation files .msi.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Bonjour and Apple Mobile Device won't install meaning iTunes won't install
HELP!
I've spent the best part of a weekend trying to uninstall and reinstall iTunes after it wouldn't update automatically and then wouldn't recognise my ipod or iphone.
I followed the instructions as to the order to remove the different iTunes components, though Bonjour still wouldn't uninstall.
I used the Windows Registry Clean Up overnight, have restarted the computer and managed to delete the last Bonjour folder in the Program Files (there are no other folders left to do with iTunes).
When I try to reinstall iTunes, I get the message 'Service Bonjour Service could not be installed. Verify you have sufficient priviledges to install system services.' This also occurs with the Apple Mobile Device.
I end with a 'The installer was interrupted before the requested operations for iTunes could be completed. Your system has not been modified. To complete these operations at a later time, please run the installer again' message.
I have already changed my rights as administrator (I am the sole user of this computer) and turned UAC off, so there is no reason for this!
Are there any files still lurking about which I need to remove and how do I find them?If I were in your shoes, I'd make another admin account and try installing from there.
-
Latest iTunes update Apple Mobile device will not install
Having a lot issues with trying to get AMDS to install after installing the iItune update, as such unless this can be installed itunes will not recognise my iphone.
This problem all started when I installed the latest update, everthing installed except apple mobile device, error message was " service apple mobile device failed to start verify that you have sufficent privileges to start system services. Have tried nurmerous uninstalls and reinstalls still no luck. Tried the advice on restarting according to apple support but the problem is that AMDS is no where to be seen in the "services" to try and restart it. Tried individual install using itunessetup.exe through Winrar (applemobiledevice.msi) still no luck, the installer goes throught intially but then it "rolls back" and states an error has occured and it can't install it.
Running out of idea's and from looking at the threads there seems to be alot of people with the same problem, but no fixes as yet, is there anyone out there that can sort this issue, as it would be much appreciated.I am Having Exactly the problems running win 7 I have installed / uninstalled rebooted clead reg the lot 5 times as ****. I have wasted many hours on this.
-
Apple Mobile Device Suppurt not installing with iTunes 10.6.3
Hey guys, any help with this would be much appreciated., I had an issue a couple of days ago where I couldn't reinstall the latest itunes (10.6.3) I have now managed to install this current version but with one major problem, Apple Mobile Device Support didn't install with it. I tried everything, I've tried uninstalling itunes and reinstalling it again with and without the anti virus turned on, I've tried a system restore, I've tried using an old version of Apple Mobile Device Support, and still nothing.
My itunes keeps saying this whenever I plug in my iPad, "This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes" I've done that, it didn't work, however, itunes has managed to install successfully on my desktop pc, which is Windows XP, with apple mobile device support, but the machine I'm having trouble installing itunes with Apple Mobile Device Support on is my Laptop which is running Windows 7. I doubt this is a problem with my laptop, the system restore I did confirmed that, and the issue only returned when I tried reinstalling the latest itunes.
Is this problem with Apple Mobile Device Support not installing with the latest itunes a bug? i hope so, because I've read up ways to solve this problem but alot of it gets too technical and I'm not the most technical person when it comes to computers and all that.
Is anyone else having similar problems, if so, how did you solve it?
Thanks, hoping to hear back soonI've also read somewhere about using Win Rar to extract files to do with apple mobile device support from the itunes installer file, would you recommend that to? I don't really fancy the idea of doing anything that involves my registry because knowing me I'll end up screwing my laptop up for good lol
It's a little more involved than just doing a standalone AppleMobileDeviceSupport64.msi install, I'm afraid. The relevant drivers in AMDS are not digitally signed for 64-bit XP, so you have to force XP to accept a driver install that it would try its damnedest to not do. There's no driver issues for other 64-bit componentry in the installer package (I think the GEAR drivers install on XP 64-bit systems), but I believe there's still a bit of fancy footwork involved in getting them installed too ... although it's been a long time since I've looked at an instruction set, and I might not be recalling those things correctly. (So if you're not comfortable with system modifications, it might be best to steer clear of the Orca-based techniques ...) -
I am unable to install itunes - Service apple mobile device failed to start
I am unable to install itunes - Service apple mobile device failed to start
Hello M Roddy,
The following article provides information that can help restart the aforementioned service.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Cheers,
Allen -
ok i just downloaded itunes to my PC and connected my iphone and its asking to download apple mobile devices support then install itunes ....what do i do please help meee
Sounds like your file really is downloading but you just don't know it. Check your Downloads folder to see if it's there (and give it enough time to complete!). You will get the "thank you for downloading" page even though the file is just beginning to download.
If iTunes still isn't downloading, then clear your browser's cache and and try downloading again. -
I had to replace my Iphone 5c with a new one. Now, my windows 7 pc does not recognize my iphone. Reinstalled itunes. Apple mobile device is running. I did whatever I could find on the internet still no luck. Any suggestions? Thnx
You have done everything verbatim included with this link?
http://support.apple.com/kb/ts1538 -
i have the new ipad 16gb it was working fine till i went to download the new itunes and the apple mobile device recovery mode my windows pc cant find the software to download it i need help because my ipad wont work i only see the itunes and usb symbol can anybody help me.
Try these instructions:
http://support.apple.com/kb/TS3281
You may also have to go to the link in the bottom paragraph if the first page instructions do not work. -
Apple mobile device will not install on my computer (hp pavilion g7-1237 dx Notebook PC). Can someone please help me?
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Windows 7 itunes 9 - apple mobile device service is not started
Here is a tip I discovered.
If you are running Windows 7 and having an issue your iphone being recognized by itunes (but Windows can see it fine) i.e.
this iphone cannot be used because the apple mobile device service is not stared
Be sure you are not running this application:
FoxyProxy Video Utility
This will prevent the iphone and itunes to speak to each other. It will also affect other applications (Crashplan).
C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
Here is a crash dump so you can see it in all it's glory:
Version=1
EventType=APPCRASH
EventTime=128991370593237361
ReportType=2
Consent=1
ReportIdentifier=14f1085b-b0eb-11de-b90d-0050f27e4d4b
IntegratorReportIdentifier=14f1085a-b0eb-11de-b90d-0050f27e4d4b
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=AppleMobileDeviceService.exe
Sig[1].Name=Application Version
Sig[1].Value=2.50.39.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4a5d2d41
Sig[3].Name=Fault Module Name
Sig[3].Value=FPServiceProvider.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a52bc3e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00001b40
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7100.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
UI[3]=Apple Mobile Device Service has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Apple Mobile Device Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WSOCK32.dll
LoadedModule[5]=C:\Windows\system32\WS2_32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\NSI.dll
LoadedModule[9]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[10]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\GDI32.dll
LoadedModule[14]=C:\Windows\system32\USER32.dll
LoadedModule[15]=C:\Windows\system32\LPK.dll
LoadedModule[16]=C:\Windows\system32\USP10.dll
LoadedModule[17]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[18]=C:\Windows\system32\ole32.dll
LoadedModule[19]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[20]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\IMM32.DLL
LoadedModule[24]=C:\Windows\system32\MSCTF.dll
LoadedModule[25]=C:\Windows\system32\avgrsstx.dll
LoadedModule[26]=C:\Windows\system32\ntmarta.dll
LoadedModule[27]=C:\Windows\system32\WLDAP32.dll
LoadedModule[28]=C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[31]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCR80.dll
LoadedModule[32]=C:\Windows\system32\mswsock.dll
LoadedModule[33]=C:\Windows\System32\wshtcpip.dll
LoadedModule[34]=C:\Windows\system32\WINTRUST.dll
LoadedModule[35]=C:\Windows\system32\CRYPT32.dll
LoadedModule[36]=C:\Windows\system32\MSASN1.dll
LoadedModule[37]=C:\Windows\system32\VERSION.dll
LoadedModule[38]=C:\Program Files\QuickTime\QTSystem\QuickTime.qts
LoadedModule[39]=C:\Program Files\QuickTime\QTSystem\QTCF.dll
LoadedModule[40]=C:\Windows\system32\WINMM.dll
LoadedModule[41]=C:\Windows\system32\comdlg32.dll
LoadedModule[42]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_5.82.7100.19_nonefadd78f501c74761\COMCTL32.dll
LoadedModule[43]=C:\Windows\WinSxS\x86microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7100.0_none69badf24eb1ea50c\gdiplus.dll
LoadedModule[44]=C:\Windows\system32\DSOUND.dll
LoadedModule[45]=C:\Windows\system32\POWRPROF.dll
LoadedModule[46]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CoreFoundation.dll
LoadedModule[47]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\YSFileShim.dll
LoadedModule[48]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuuc36.dll
LoadedModule[49]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icudt36.dll
LoadedModule[50]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuin36.dll
LoadedModule[51]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\pthreadGC2.dll
LoadedModule[52]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\libobjc.i386.A.dll
LoadedModule[53]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CFNetwork.dll
LoadedModule[54]=C:\Windows\system32\WININET.dll
LoadedModule[55]=C:\Windows\system32\Normaliz.dll
LoadedModule[56]=C:\Windows\system32\urlmon.dll
LoadedModule[57]=C:\Windows\system32\iertutil.dll
LoadedModule[58]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\sqlite3.dll
LoadedModule[59]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\zlib1.dll
LoadedModule[60]=C:\Windows\system32\iphlpapi.dll
LoadedModule[61]=C:\Windows\system32\WINNSI.DLL
LoadedModule[62]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCP80.dll
LoadedModule[63]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[64]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_6.0.7100.19_noneb6a32c7c247ee542\comctl32.dll
LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[66]=C:\Windows\system32\propsys.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Apple Mobile Device Service
AppPath=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeHmm, I clicked on the "This helped me" link but it doesn't sjhow that you received the five points.
No worries. There's a slight delay in general between points assignments, and those points-assigned appearing in people's tallies. I got an automatic notification that I'd been "helpful" here and then a few minutes later the 5 appeared in my tally.
(There's also a seperate issue I've noticed where IE 9 doesn't show points-assigned in some topics, when some other browsers do.) -
When i try to sync to itunes i get message== phone can not sync to itunes cause apple mobile device service is not started, how do i start service?
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???
Hi lepyykko,
If I understand your question, you are trying to update your iPhone, but you are seeing an error message that iTunes for Windows is not installed, is that right? The first step is to get iTunes successfully installed on your computer. Then backup the iPhone before updating the iOS software.
Are you seeing any error messages when you try to install iTunes for Windows?
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Are you able to update your iPhone wirelessly?
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204204
Before you update
Back up your device to iCloud.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
I hope this information helps ....
- Judy -
My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.
Hi reinkristine86!
I know you’ve said that you have tried other suggestions for troubleshooting this issue, so pardon me if you have already seen this article, but have you tried all of the troubleshooting steps listed in the article below?
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Since installing the latest version of iTunes all my music files cannot be edited, and I cannot import new music files into iTunes. The messages says I do not have enough access privileges even though I am the administrator of the system. If anyone can help me sort this out I would be really grateful. I have checked the read and write privileges for all the iTunes folders and it all seems in order so I can't understand it.
In general, I am getting really frustrated with Apple. They seem to be getting ever more controlling in their approach to their consumers. I need to edit music file information as I am a dj. And why can't I import music, unless I buy it from iTunes? Most of all, why can't I use the devices I paid a lot of money for in the way I want to use them, and not be forced to coerced to use apple's fee paying services (iCloud, iTunes).
I have used apple computers since the early 1990's, but in the last year I have gotten rid of my iPhone and my iPad and replaced them with Android devices. Much better and much less control. Perhaps it is time to switch from Apple altogether.Hi
Read this About Disk Utility's Repair Disk Permissions feature
and OS X Mavericks: If you don’t have the correct permissions to open a file or folder
Does this help?
Jim
Maybe you are looking for
-
How to download the Dynamic data into PPT format
Hi Friends, I have one doubt on WDJ. How to download the Dynamic data into PPT format. For Example Some Dynamic data is available in to View in that One Download Link or button available. Click on Download link or button download that data into PPT F
-
Hi Folks, We're using INDD CS3 on Windows XP Professional. I have a project from a customer in which he has given us grayscale TIF images. He started the project in Quark. We're converting it to INDD CS3 for him. When the images are imported to Quark
-
System status NTUP (Dates are not updated)
Hi Guys, WBS Element has the system status NTUP (Dates are not updated) the option to untick this is greyed out and it is preventing the posting of a journal. Could you please let me know how to remove this system status. Regards, Abdul Rehman
-
Some websites have an incredibly annoying search box that appears as soon as your cursor passes over links (example: http://www.foxnews.com/story/0,2933,584774,00.html). The window that appears blocks the text I want to read and can't be closed fast
-
Can I play ipad / iphone etc direct to airport express without router or internet?
Can I play ipad / iphone etc direct to airport express without router or internet?