ITunes Bug: Get Info on a movie displays actors instead of director

Bug in iTunes 12.0.1
Get info on any movie in iTunes and where it shows "Director" it will list the Actors instead, not the director at all.

This issue has been happening to me for years as well doing the same exact thing. Import an album and want to change info in bulk such as the number of discs. Each time one track is left out normally towards the middle of the album.
Any solution for this would be much appreciated as it is just frustrating for this to continue after so many years.

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When playing a video I have downloaded from iTunes I get the message "This Movie Cannot be played on this machine"

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Hi,
I have the same problem. Been trying to find some answers, but not a lot of info about this. It seems to happen only when:
- itunes library is stored remote (NAS or external HD)
- starting a movie/show before download has finished will make it fail next time you try to start
Hope this gets fixed soon.. it's making purchasing content via itunes a hassle

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Hi all,
I've been using iTunes with my Apple TV for over a year now, and this is the first time this has happened, and I'm at a loss on what to do to remedy it.
I added a number of movies to my iTunes (as i have done a number of times before), and selected them all, and clicked on Get Info, to move them from "Home Movies" to "Films", nothing new there, but this time when i clicked ok this time, for whatever reason iTunes stopped responding, and came up with the usual error of "iTunes has stopped responding....", so after I get returned to my desktop I went back in to iTunes and the movies i'd added weren't in "Home Movies" so i figured, "oh well, it must have completed it anyway, and then crashed", so i went and checked my movie list, and they aren't there either.
I figured that it just hadn't saved the fact i'd imported them, and went to add them again, but it just won't add them... i've tried adding them as multiple files, and adding them as individuals, but still to no avail.
Can anyone shed any light, or point me in the right direction for correcting this issue?
Thanks in advance for reading, and any help anyone can offer.

Hi beau_nidle,
Thanks for visiting Apple Support Communities.
If iTunes quit unexpectedly while saving changes, and now will not import the movies again, I'd suggest rebuilding your iTunes library. See this article for help with this troubleshooting step:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451
All the best,
Jeremy

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With iTunes 10, my itunes movies and TV shows grew to about 1.2TB of data, and I shifted them to an external drive.
I was able to edit the information via 'get info' until upgrading to iTunes 11.
Now all the information, bar the 'five stars' field are greyed out. If I shift a particular movie back to the internal drive, I can edit (genre, for example). Shift away again, get info greys out.
Any advice? It feels like iTunes thinks it has the wrong permissions.

When you add a movie to iTunes you have to make sure it makes a copy of the file in the iTunes Media folder. Otherwise, you can't edit any of the information on the movie or video.
In iTunes 12, go to Edit-->Preferences
In Preferences, go to Advanced and make sure the "Copy files to iTunes Media folder when adding to library".
Unfortunately, you will now have to re-import the movie files into iTunes using "Add File To Library..." Once imported, the movie will sometimes appear under "Home Movies" instead of "Movies" but if you right click on the movie file it will list a menu item called "Get Info" where you can change the "Options" to "Movie".
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Some of my songs' info under "get in" are grayed out, so I cannot change genre, etc. I have read thru a lot of old posts and I've checked the permissions on the iTunes folder and they are correct. Weird thing is that only some songs are grayed out, and some are not. I checked these individual songs permissions and they are correct. Any ideas?
I have a MAC
iTunes 11
Match

When you add a movie to iTunes you have to make sure it makes a copy of the file in the iTunes Media folder. Otherwise, you can't edit any of the information on the movie or video.
In iTunes 12, go to Edit-->Preferences
In Preferences, go to Advanced and make sure the "Copy files to iTunes Media folder when adding to library".
Unfortunately, you will now have to re-import the movie files into iTunes using "Add File To Library..." Once imported, the movie will sometimes appear under "Home Movies" instead of "Movies" but if you right click on the movie file it will list a menu item called "Get Info" where you can change the "Options" to "Movie".
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If I Control-Click on a library item then choose Get Info (on my Mac, or a shared library or the iTunes Music Store), iTunes crashes immediately.
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I type "John " [note the space]
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Is there a way to make it stop doing this drop-down list? It's not a great hardship to type "John Lennon" so I'd rather not have to select from the drop-down every time, and if the second part of the name is not already on the list it's very difficult to get it typed in in one go (and if it's something like "John Lee Hooker" you're REALLY in trouble).

I have this same issue. The only workaround that seems to work consistently is to enter a space before anything else, fill out the information, then go back and delete the first space. It's an annoying oversight, but I've gotten used to hitting space, filling out the info, pressing home, and pressing delete.
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Message was edited by: aubiem

You may be linked to an image (of auto opening font)that went corrupt, is there a comon image between them. If so put that image temporarily in a folder to break the link.
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Itunes 11 get info-next button is gone!

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Re: In artists view, it sometimes works, sometimes doesn't.
I'd noticed the same thing ... seems to be a (significant) bug (i.e., given the usefullness of this capability -- that's a compliment, Apple).
As a workaround, I've found that it works if you use the "All Artists" to do the initial "Get Info"/CMD-I on a song ... then, when you press the next/previous button, it switches to the applicable artist's entry and continues to work 'till you exit that Get Info dialog.
Looks like someone needs to do a little more testing after making their changes (and such a test case should be added to your test suite(s), Apple -- you do have those, don't you?). #;-)

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ITunes 11 Get Info box lost "Next" & "Previous" buttons.

Without reverting to the previous version — how would I do that? — can I get back these features which were integral to my mode of editing track information?

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If it is Music, find out the Artist and Album.
If it is an Audiobook, find out the Author/Narrator.
If it is a Music Video, find out the Artist.
If it is a TV episode, find out the TV Show and the Season.
Go to the iTunes Store. Scroll to bottom. There are 4 columns. Under the 2nd column, Features, choose Browse. Choose the media type (Movie, Music, etc). Choose the Genre or Category. Next:
if Music:
Choose All for a Subgenre. Choose the Artist. Choose the Album. Right-click on the desired song, and choose "Get Info."
if Movie or App:
Right-Click the desired item, and choose "Get Info."
if Audiobook:
Choose the Author/Narrator. Right-Click the desired item, and choose "Get Info."
if Music Video:
Choose the Artist. Right-Click the desired item, and choose "Get Info."
if Podcast:
Choose All for a Subcategory. Right-Click the desired item, and choose "Get Info."
if TV show:
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The iTunes 12 Get Info dialog lacks right-click context menus (at least for now) but it still accepts most standard keyboard shortcuts and drag & drop actions.
Delete Artwork
On the artwork tab of Get Into, tap the image in question, use Backspace or Ctrl+X. Delete doesn't work.
Or, tap the image at the top left of Get Info, this time use Backspace or Delete, it is Ctrl+X that doesn't work.
Add Artwork
Select artwork, press Ctrl+C to copy, tap the center of the Artwork tab, press Ctrl+V to paste.
Or, select artwork, press Ctrl+C to copy, tap the small image area at the top left, press Ctrl+V to paste.
Or, you can drag & drop to, or sometimes from, the same locations.
You can also copy artwork from the Get Info dialog to Windows Explorer with the keyboard shortcuts.
If the source image is on a web page right-click and use Copy Image rather than copy. (With Chrome I get a one pixel wraparound so tend to go for a temporary local copy anyway - not sure whose bug this is, but it isn't new.)
If you have multiple images embedded drag the one you want to be the primary artwork to the leftmost position.
Replace/Remove All Artwork
The top left image box can be used to add or delete art from multiple tracks. In either case all existing artwork in all tracks is replaced/removed.
Old Style Get Info Dialog
Select some items, right-click, hold down shift, then click Get Info from the context menu. (Use alt/option on a Mac)
tt2

Problems with 'Get Info' in movies and TV Shows

Hey all,
Very Recently I have acquired a problem with my iTunes application and specifically the 'Get info' option in movies and TV Shows. For some reason I when I use apple + I or go to file then 'get info' the information box for the item in question does not appear.I have tried restarting iTunes and also restarting my machine but the problem still persists. any help would be appreciated, thanks.

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ITunes Bug: Get Info on a movie displays actors instead of director

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