ITunes bug updating iPod through proxy

This kept me busy for a couple of hours last night!
iTunes, running on a Mac, can download music and make purchases and look at your account using a proxy. However, it can't update your iPod. If you try you get the annoying message:
iTunes iPod software update server could not be contacted
I resolved it by moving to another network without a proxy, but it caused pretty major irritation.
It should be an easy bug to fix.

Fixed by not using a proxy. If you have a proxy, then you can't update your iPod through iTunes - and, because that is the only way you can do it now, you are stuck!

Similar Messages

ITunes using anonymous authentication through proxy

Hi All,
We have a bit of an issue here at work, we are trying to update our iPads to the latest version of IOS and they get as far as verifying the update with the apple servers and then we get a 3004 error.
Looking into this further, it seems that what is happening is that iTunes is using anonymous authentication with our proxy server (Microsoft ISA) as looking at the logs from ISA reveals it denies the connection due to anonymous authentication being used.
Is there a way that I can make iTunes use my windows credentials when authenticating or are there any other ways around this?

Fixed by not using a proxy. If you have a proxy, then you can't update your iPod through iTunes - and, because that is the only way you can do it now, you are stuck!

ITunes/iPhone update and Authenticated proxy support

Itunes Iphone update fails to use username with proxy when trying to POST to http://gs.apple.com/TSS/controller
It is quite obvious that this is an Itunes bug, it is useing the proxy and will also use authentication for some portions of the process.
This happens with Iphone 3GSs and iOS 4.3.2 and Iphone 3Gs with iOS 4.2.1 iTunes 10.2.2.12, updates work fine with no proxy and normal itune functions like song buys, radio listening etc... are fine.
1304023961.676      0 172.20.55.84 TCP_DENIED/407 1793 GET http://itunes.apple.com/version? - NONE/- text/html
1304023961.687      6 172.20.55.84 TCP_DENIED/407 1988 GET http://itunes.apple.com/version? - NONE/- text/html
1304023961.957    270 172.20.55.84 TCP_MISS/302 421 GET http://itunes.apple.com/version? srough DIRECT/74.203.241.9 -
1304023962.428    181 172.20.55.84 TCP_MISS/302 407 GET http://ax.itunes.apple.com/check/version srough DIRECT/74.203.241.33 -
1304023962.442      7 172.20.55.84 TCP_DENIED/407 2039 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version - NONE/- text/html
1304023962.452      7 172.20.55.84 TCP_DENIED/407 2234 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version - NONE/- text/html
1304023962.764    305 172.20.55.84 TCP_MISS/200 39140 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version srough DIRECT/74.203.241.33 text/xml
1304023978.242    173 172.20.55.84 TCP_MISS/302 416 GET http://itunes.apple.com/version? srough DIRECT/74.203.241.9 -
1304023978.257      2 172.20.55.84 TCP_DENIED/407 1817 GET http://ax.itunes.apple.com/check/version - NONE/- text/html
1304023978.267      7 172.20.55.84 TCP_DENIED/407 2012 GET http://ax.itunes.apple.com/check/version - NONE/- text/html
1304023978.334     62 172.20.55.84 TCP_MISS/302 412 GET http://ax.itunes.apple.com/check/version srough DIRECT/74.203.241.33 -
1304023978.618    283 172.20.55.84 TCP_MISS/200 39135 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version srough DIRECT/74.203.241.33 text/xml
1304023991.944      5 172.20.55.84 TCP_DENIED/407 1802 POST http://gs.apple.com/TSS/controller? - NONE/- text/html

I am experiencing the same issues, my ipad doesn't download any apps anymore.
The ipad 1 only had this problem on third party apps, now it doesn't work on Apple Apps to...
Can Apple please respond to this issue ?

Itunes wont update ipod! please help!

For some reason when i plug my ipod into my computer it won't update my ipod! It recognises the ipod and says "do not disconnect" but it wont add any new songs at all. I'm going away tomorrow and i really want all of my newest music to take with me. Its an old but fully working 40gb touchbar. Please help! xx

Maybe you have the iPod set to manual transfer, in which case you need to drag and drop music from iTunes into the iPod.
Check in iPod preferences.

Itunes not updating ipod

I had a problem with my ipod before where it would not be recognized in itunes. Anyway, went to apple store and clerk restore ipod to factory settings. Now Itunes sees my ipod but still wont update the songs. help.

Well, perhaps I wasn't being clear -- can you select the option to sync the iPod? Or is it grayed out? If you can select it, are you saying it doesn't do anything?
If so, the usual remedy is to use the firmware updater to restore the iPod back to factory conditions and do a complete resync. That ought to fix things.

ITunes Not Updating iPod When It States That It Has

I purchased songs from the iTunes store. I have automated update. Windows and iTunes recognize my iPod. I get the message that my iPod is updated after I plug it in but it's not updated. I can't get my iPod to update even though the message states that it is updating. What am I doing wrong?

Something might get the wrong idea<<</div>
I'll have to respectfully disagree with you on that, Jim.
I've always found sushi to be remarkably tolerant, even when in a Mexican pasture. It's the French seaside you should be wary of. Especially when riding the dual stage Toro.
-DH

Updating iTunes without updating iPod software

If I update my iTunes to 7.6, when I plug in my iPod will it require that I update iPod software too?
If I update my iPod I will lose the majority of my music because it will require me to factory reset (it was initialized on a PC and is still on those settings) so I don't want to be forced into that option. I'd like 7.6 though so I can rent movies.
any help would be great!

No, you'll have the option to update iPod software--or not. I updated to iTunes 7.6, but I still haven't updated iPod from 1.2.1 to 1.2.3.

Replaced hard drive, what happens when I install iTunes again & update ipod

Due to my hard drive crashing, we had to replace the hard drive. When I re-load iTunes, it will have no songs already loaded in the iTunes library; however, my iPod had a couple of thousand songs on it. First, when I load iTunes and add a few new songs, will they simply add on top of those already on my iPod -- or, my huge fear, will it erase my iPod when I go to update it??? also, how can I copy the songs in my iPod back onto the newly re-loaded iTunes? Thanks!

DO NOT attach & sync your full iPod to an empty iTunes!!!
These links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring Playlists, Ratings, Play Counts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
MacMuse: Computer Crashed (free user steps – music recovery only)
Copying music from iPod to computer (a primer on various methods and software)
Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
iPodRip Software (Free trial: Mac & Windows)
PodUtil Software (Mac & Windows)
YamiPod Software (Free: Mac & Windows)
PodPlus Software (Windows)
TuneJack Software (Windows)
Senuti (Mac OS X v10.3 or higher Recovery Utility)
XPlay (Windows software For Music Recovery &/or Cross-Platform Functionality)
XPlay Photo Browser (For recovering Photos)
Extremely Simple & Free Method: (just to recover the song files – may not work on a Mac)
1 - Open iTunes
2 - Edit=>Preferences=>’Advanced/General’ tab
2a --- Select ‘Copy files to iTunes Music folder when adding to library’: checked
2b --- Select ‘Keep iTunes Music folder organized’: checked
2c --- Click OK to store changes
3 - Attach your iPod to the PC and hold down the ‘Shift+Ctrl’ keys until the iPod is fully recognized (this will defeat the auto-sync process)
4 - If you get a dialog box to link the Library, decline this option
5 - Within iTunes: Edit=>Preferences=>’iPod’ tab: switch iPod to ‘Manually manage songs & playlists’ – click ‘OK’
6 – Eject iPod
7 – Close iTunes, then reopen iTunes and attach the iPod (it’s in manual sync now)
8 – File=>Add Folder
9 - Browse to and open ‘My Computer’ (click on the ‘+’) and select the iPod (or the lower ‘\iPod_Control’ sub-folder)
10 - Click OK
-- The music files should start to transfer back into iTunes with its correct information
–-- This will take some time depending on your PC’s speed and the amount of songs on the iPod
No Playlists, or Ratings, Last Played, & Play Count attributes will be transferred from the iPod to iTunes using this method.
If you have problems with seeing the iPod within 'My Computer', try again switching your update method to 'manual', detach the iPod, then reconnect the iPod to the PC.
After recovering your Library, strongly consider developing a thorough and frequent backup strategy for just this type of situation (and many other potential disasters).
You need at least two full sets of your music, not including what is on the iPod:
-- One full set on the PC within iTunes (on internal HD or ExHD)
-- One full set on an separate external backup medium (CD/DVD/ExHD/other)
-- One (full or partial) set on the iPod
Music files on just the iPod and only one other medium is not considered having any backup.
If you cannot store your complete music files on the computer’s internal HD, then create and maintain at least two external sets (any multiple combinations of ExHDs, DVDs, CDs).
Backup both the music files and the Library database file (iTunes Library.itl). What are the iTunes Library files?
Here is a post on developing a thorough backup strategy:
http://discussions.apple.com/message.jspa?messageID=1822938#1822938

ITunes 8.02 cannot update iPod behind proxy

I tried to update my iPod Touch today. I was able to start the download at home, but was unable to finish it. Came to the office, where we are behind a proxy server and iTunes gives the error: iTunes could not contact the iPod software update server because you are not connected to the internet. However, my proxy settings work fine for iTunes Store (download of songs, apps, and podcasts), Safari, Firefox, FTP applications, etc. The only other program that has problem is NetUpdate from Intego that also claims it cannot connect to the Internet.

I've been having problems with iTunes using an authenticating proxy for more than a year. I've given up on it more-or-less (I keep reporting it as a bug whenever a new version of iTunes comes out), but decided to check to see if anybody's come up with clever ideas since. Someone linked to this: http://support.apple.com/kb/HT1748?viewlocale=en_US
"iTunes under Mac OS X currently does not work with authenticated proxy servers."
I've noticed a couple other posts link to a program called "authoxy" that will add the proxy authentication information for you, but the reason authorization is required to use a proxy is so that it can't be done without your knowledge. So check your local security policy to see if that's acceptable. It's not for me.

Need to update iPod through itunes 7.0

I havent updated my ipod in a while and i am trying to update it on my new computer. i plug in my ipod and it isnt reconized by my computer or itunes..nothing happens and the do not disconnect does not come up on my ipod screen. i put in my ipod+itunes disk that came with the ipod and installed the updater. it says that disk is now no longer supported and to update using itunes 7.0(the itunes im currently using). how do i do this through itunes 7.0 if it wont even reconize my ipod?

Yes, my laptop has 7.0 and my desktop has the latest version of iTunes..both computers will not recognize my iPod.

Please help! Deleting songs from itunes library & updating ipod

Must I keep all albums I wish to upload into my ipod on my computer? I have the ipod settings set to automatic and if I delete the album from the library (completely from my pc) the next time I connect my ipod the album gets deleted from the ipod.
I tried setting the ipod to manual but then I can't figure out how to update my ipod with the songs I want to add. It really doesn't make sense for me to have to fill up my hard drive with all of this music just to keep the songs on my ipod. I really hope someone can please tell me otherwise.

If it's on Manual update, you simply drag the songs from the library to the iPod in iTunes.
If you wan tot remove music, right click on it and select Clear. Do this with the iPod selected not a playlist on the iPod.

Itunes wont update ipod

when i plug my ipod in and try to update it with my new music a box pops up that says my ipod cant be synched because an unknown error occured (-48). i have no idea what that means or how to fix it, help? =/

I recently installed the itunes7 update and am now experienceing the same problem, as far as i'm concerned its an issue with the new software, never had a problem with the older itunes.
Sorry I can't help, only sugggestion is to go back to the original itunes but I realise that is a pain in the arse.

New itunes wont update ipod

I have Windows XP and my user account was deleted, with that all of my music. It's not in any old files or anything. Now im not that good with computers but i went and downloaded the new itunes and re made my library, but now i cant get it to update onto my ipod.. so i'm musicless until i figure it out!!
can someone please help me!
thanks.

When i plug in my ipod it says do not disconnect. then the ipod summary screen comes on and i go to the bottom where the capacity bar is and i click sync and it says syncing ipod but when its done.. the music still isnt on my ipod and when i go to the music section of that screen and click sync all music i push sync music and it says all song and playlists and click apply and it says something about there being another library do i want to delete those songs and sync the music from this particular itunes library and i click erase and synce.. and again it does nothing.. it says sync complete but theres still no music on my ipod.. im SO confused and this has never happened to me before!

PLEASE ! itunes wont update ipod

itunes wont automatically update my ipod touch 2nd gen so i need the file it is running on 2.2.1 HELP !! PLEASE !

- What version iTunes is installed on your computer?
- Are you sure you have a 2G iPod? See the following for identification:
http://support.apple.com/kb/HT1353
- If you have a 1G model you can get the latest iOS (3.1) via:
http://support.apple.com/kb/HT2052
You may have to use another browser to get the sublink to properly work.

Possible to have ITunes for updating IPod only - with r/o access to media?

Hi,
I have this music collection (FLAC) on a Windows server. I want to have that music on my IPod also. Is it somehow possible to have ITunes have read-only access to this collection - perhaps using Firefly media server - and just import them into a client PC and have it update an IPod?
Hope you get my meaning here...
Werner

Firefly will give ITunes oppertunity to update tags, create album photos etc. And this is something I do not want. I want ITunes only to read (read-only access) and just transfer the music to an IPod.
Okay.
Go to iTunes prefs -> Advanced.
Uncheck Copy files to iTunes music folder when adding to library.
Just make sure the *iTunes music folder location* is set to some place other than the media server. The default location (for Vista) is \Music\iTunes\.
Note: If you RIP a CD using iTunes, it will go into the iTunes music folder in Artist/Album folder.
Now you can File -> Add folder to library and select the top level music folder on the server.
iTunes will add to the library what it can in that folder and subfolders but it will not copy them to the iTunes music folder. It will not do anything to any of the tags or filenames.
As noted, not iPod will not play FLAC files.
Supposedly, iTunes for WIndows will play Ogg FLAC, using -> Xiph QuickTime Components

ITunes bug updating iPod through proxy

Similar Messages

Maybe you are looking for