ITunes burns data cds only, not audio cds (CD diagnostics included)

I am unable to burn audio cds in iTunes but I can do so using other software. iTunes will burn data cds (not playable in most of my cd players) but not audio cds. iTunes freezes after "checking playlist" (CPU usage 100%). I followed all the troubleshooting tips in iTunes "help burning CDs."
Thanks for your help. My cd diagnostics appear below:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Gateway E-6000
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: ASAPIW2K (6.0.2.0), Cdr4_xp (5.3.2.35), MxlW2k (1.0.1.106),
UpperFilters: pwd_2k (5.3.2.35), Cdralw2k (5.3.2.35), GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce4 Ti 4200\GeForce4 Ti 4200
IDE\DiskWDCWD800BB-53CAA1_____________________17.07W17, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STDVDRAM_GMA-4020B_______________A105___, Bus Type ATA, Bus Address [0,0]
SCSI\CdRomVOBID__InstantDrive_CD_14_, Bus Type SCSI, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVDRAM GMA-4020B, Rev A105
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12.
The drive CDRW speeds are: 4 8.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed data CD or DVD burn had error code -128(0xffffff80). It happened on drive D: HL-DT-ST DVDRAM GMA-4020B on DVD-R media at speed 0X.
Gateway pentium4, 2.53 GHz, 768MB RAM Windows XP

I then close the dialog box. But when I open it again, the radio button is again selected for the Data files.
just doublechecking something ... how are you closing the preferences tab? (by clicking the OK button down at the bottom right of the preferences tab, or in some other way?)

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