ITunes can not connect to the apple software server says I am not connected to the internet and I am :(
Apple software server says I am not conneted to the internet and I am. I need to update software on my iTouch.
1.Power Cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH11212?viewlocale=en_US
2. Turn off Extensions, if any.
Safari > Preferences > Extensions
3. Turn off proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply"
4. Uninstall anti-virus software, if any.
5. A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Similar Messages
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Apple sends me to AT&T, AT&T sends me to apple...
HHave you contacted your cell phone provider?
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I forgot my password to my iPad and it said to connect to iTunes so I did. I went on Apple support to try and find a way to restore my iPad. The options given were to either sign into iCloud of Find my iPhone and restore it, but it wouldn't work because I didn't download the Find my iPhone app and I wasn't signed into iCloud. My other option was to connect to iTunes and restore it so I tried many times but it keeps saying that the apple software cannot be connected. I used Apple support once again to see if i can sort out the problem but nothing seems to work. Is there anything else that I can do to restore it??
Try this:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
my ipod touch would not go past the apple logo, it would just shut off. i held the power and home keys and connected to itunes but now its on the connect to itunes picture and shuts off on its own. even if i try and shut it off myself it won't. it only stays on for about 3-5 minutes:( please help!!!
When it shows the Connect to iTunes screen and you connect it to iTunes, have you tried restoring it?
This should solve your problem because the most common cause of your issue is a software glitch that is preventing your iPod from completing it's boot sequence. Restoring it will replace the software on the iPod with a fresh set so it can be used again. -
When I run the Apple Software update, it tells me that iCloud and iTunes have invalid signature and will not be downloaded. When I DL iTunes64setup.exe, the program will not start (there's a bar that flashes but nothing actually begins). I've done everything short of reinstalling Windows to fix this (system resore, unistalling all Apple products, taking down firewall, running Windows FixIt - which either won't find the problem or gives me an error saying that the troubleshooter cannot be downloaded at this time, going into the security features to allow programs without valid signatures, trying to install earlier versions of iTunes). It all started when I downloaded the Decemberists new album on my iPhone, and it wasn't downloading it properly so I connected it to my Dell, but some songs still wouldn't DL - also, the newest OS for my iPhone still won't install via WiFi - and so I uninstalled iTunes first, but nothing is helping. And I don't have any security issues (Norton has checked). Any ideas? I'm at my wit's end after 3 days of this. Thank you.
Ok, so after like 4 days of going through all these different issues, I figured out that several programs weren't downloading, and it was an issue with my wireless connectivity messing up the digital signatures, so if you plug in your comp to the modem and delete your temp files, it should start to work!
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I have a 4th gen. Itouch wiht IOS4 and i want to update it, but when i click the update button in ITunes it says "contacting IPod software server" and it looks like it is loading. However, after about 5 seconds it stops and says "ITunes could not connect to the IPod software server". I found the apple webpage that is supposed to help me, but when i went to the LAN settings in the control panel i found that 'Automatically detect settings" was already checked. I do not know what to do, Please help.
If yo mean the iPod will not connect to your wifi network:
Does the iPod connect to other networks?
Do other devices now connect?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
ITunes update can not install due to Apple Software Update
When i download the newest edition of iTunes it saves to my desktop. Then i double click it, it asks me the usual (where i want the files installed to etc) then it seems to update, but near the end, it says "The Older version of AppleSoftwareUpdate cannot be removed. Contact your technical support group"
I have tried uninstalling iTunes and installing a fresh copy. It would not let me install, i have tried deleting the entire program files by uninstalling, deleting all files and erasing iTunes from the registry. Also to no avail. i am now stuck with itunes 7.3 which i copied from another computer.
Can someone please help?+near the end, it says "The Older version of AppleSoftwareUpdate cannot be removed. Contact your technical support group"+
First head into your Add/Remove programs control panel, find the "Apple Software Update" entry, and then attempt to remove it.
If Add/Remove won't let you uninstall it, or you can't find it in there, or if Add/Remove lets you remove it but you still get the same message on an iTunes install, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Launch the utility ("Start > All Programs > Windows Install Clean Up"), find "Apple Software Update" in the list of programs in CleanUp, select the Apple Software Update entry, and then click "remove".
Now restart the PC and try another iTunes install. Does it go through properly this time? -
Help please? iTunes and my PC (XP SP3) won't recognize my iPod Touch. I aleady tried the Apple trouble site (recharged iPod; checked USB connections; restarted iPod; restarted PC; reinstalled iTunes; ensured no software conflicts)
Finally got it working.. Ok so First read this
http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:
http://support.apple.com/kb/TS1567
After Stopping it and Restarting and it is still not reconizing your device Then start uninstalling
Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.
I had an issue uninstalling Apple Software Update, and was unable to get it off my computer.
But after all that download and reinstall itunes.
After doing all that i was able to get mine to show up in itunes
Hope it helps -
I cannot update iTunes because when I run the Apple Software Updater, it says "'iTunes + QuickTime' has an invalid signature. It will not be installed." If I try downloading only it says "'iTunes cannot update. Invalid signature. Can someone help?
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards. -
why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
About the OS X Mavericks v10.9.5 Update i am trying to update this since yesterday but its saying there is an error in server "Can't connect to the Apple Software Update server.(-1003)" please advise with instructions how to update it...
why i am not allowedTry running the combo update.
10.9.5 Combo Update -
Hello, I can't turn my iphone 4s on, it just broke down and now there's just the black screen with the apple logo on it. So I connected it to itunes and tried to restore it, but than always the errors 1603 & 1611 appeared! please help me!!
You may have a faulty USB cable. Try another.
Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPhone, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the iPhone.
If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup".
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
please can anyone help me to download some apps for my iphone .. i am simply not able to log in to the itunes store , when i enter my apple id it says that it has not yet been used with the itunes store
Ok, you should generally only get this when you are converting your ID to an iTS account for the first time.
Sign into iTunes with your Apple ID and you should get this.... IRC once you agree or accept it's now an iTS account and you wont get that again. -
my apple tv is not working, the only thing showing up on the screen is the apple box with a white usb cord connected to it under the hdmi plug in and next to it is an iTunes sign- how do i fix my apple tv?
Restore.
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I Have an iPhone 5 runnig ios 7.0.4. It wont start as the apple logo keeps on blinking when i connect to wall charger or itunes. I even tried to restore it but an error 21 is being displayed. Any one can help me in this situation
Read http://support.apple.com/kb/ts3694#
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