Itunes can't access music store
i'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other programs works perfectly fine. However, iTunes returns the error:
"iTunes could not connect to the music store. The network connection was reset. Make sure your network connection is active and try again."
I have a firewall, but i'm sure it's not causing the problem because i shut it off just now, and iTunes still doesn't work.
I tried the support pages but it didn't help much. What do you expect is the problem? I was able to access the music store a couple of months ago, but now it hasn't worked for over a month.
I currently live in China by the way, if that has anything to do with it, since the government blocks many sites. any possibility iTunes was blocked?
IBM 41p Windows XP Pro
i'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other
programs works perfectly fine. However, iTunes
returns the error:
"iTunes could not connect to the music store. The
network connection was reset. Make sure your network
connection is active and try again."
I have a firewall, but i'm sure it's not causing the
problem because i shut it off just now, and iTunes
still doesn't work.
I tried the support pages but it didn't help much.
What do you expect is the problem? I was able to
access the music store a couple of months ago, but
now it hasn't worked for over a month.
I currently live in China by the way, if that has
anything to do with it, since the government blocks
many sites. any possibility iTunes was
blocked?
IBM 41p
Windows XP Pro
wait a while. The music store server is probably down for maintenance. Today is tuesday and it's the day for all the new releases so they may be updating. This happens sometimes. You may also need to update your account if you have not been on for a long time or if you are using a different computer, or you may need to update to the latest version of iTunes.
Windows XP Pro
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ITunes Crashes when Accessing Music Store (after 10.5.3 update)
After updating to the latest version of MacOS X (10.5.3), iTunes crashes whenever I try to access the music store. Anybody else getting this problem? Here is the data off the crash report:
Process: iTunes [302]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.6.2 (7.6.2)
Build Info: iTunes-7620902~2
Code Type: X86 (Native)
Parent Process: launchd [132]
Date/Time: 2008-05-28 16:41:19.456 -0700
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 11
Thread 0:
0 com.apple.CoreFoundation 0x970bf5f4 __CFRunLoopFindSource + 52
1 com.apple.CoreFoundation 0x970c71dc CFSetApplyFunction + 140
2 com.apple.CoreFoundation 0x970bdf79 __CFRunLoopModeFindSourceForMachPort + 89
3 com.apple.CoreFoundation 0x970c219e CFRunLoopRunSpecific + 2030
4 com.apple.CoreFoundation 0x970c2cf8 CFRunLoopRunInMode + 88
5 com.apple.HIToolbox 0x904f9da4 RunCurrentEventLoopInMode + 283
6 com.apple.HIToolbox 0x905ad143 GetNextEventMatchingMask + 447
7 com.apple.HIToolbox 0x905ace4a WNEInternal + 151
8 com.apple.HIToolbox 0x905acda9 WaitNextEvent + 54
9 com.apple.iTunes 0x001c9d72 0x1000 + 1871218
10 com.apple.iTunes 0x0026c0de 0x1000 + 2535646
11 com.apple.iTunes 0x0026c790 0x1000 + 2537360
12 com.apple.iTunes 0x00039fb3 0x1000 + 233395
13 com.apple.iTunes 0x0026bb4e 0x1000 + 2534222
14 com.apple.iTunes 0x00002bc2 0x1000 + 7106
15 com.apple.iTunes 0x00002ae9 0x1000 + 6889
Thread 1:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x970c20be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x970c2cf8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x95bc0464 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x95bc0300 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x926966f5 pthreadstart + 321
7 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92665506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9269784f pthread_condwait + 1244
2 libSystem.B.dylib 0x926990d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.iTunes 0x00253311 0x1000 + 2433809
4 com.apple.iTunes 0x0034077d 0x1000 + 3405693
5 libSystem.B.dylib 0x926966f5 pthreadstart + 321
6 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x926b55e2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x926966f5 pthreadstart + 321
2 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x970c20be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00238e3e 0x1000 + 2326078
5 libSystem.B.dylib 0x926966f5 pthreadstart + 321
6 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x92697866 pthread_condwait + 1267
2 libSystem.B.dylib 0x926dd371 pthreadcondwait + 48
3 com.apple.iTunes 0x00253210 0x1000 + 2433552
4 com.apple.iTunes 0x002534c5 0x1000 + 2434245
5 com.apple.iTunes 0x002535a4 0x1000 + 2434468
6 com.apple.iTunes 0x0020379d 0x1000 + 2107293
7 libSystem.B.dylib 0x926966f5 pthreadstart + 321
8 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x92697866 pthread_condwait + 1267
2 libSystem.B.dylib 0x926dd371 pthreadcondwait + 48
3 com.apple.iTunes 0x00253210 0x1000 + 2433552
4 com.apple.iTunes 0x002534c5 0x1000 + 2434245
5 com.apple.iTunes 0x002535a4 0x1000 + 2434468
6 com.apple.iTunes 0x0020379d 0x1000 + 2107293
7 libSystem.B.dylib 0x926966f5 pthreadstart + 321
8 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92665506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9269784f pthread_condwait + 1244
2 libSystem.B.dylib 0x926990d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.audio.CoreAudio 0x95bcfa47 CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x95bd1602 CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x95bcfda7 HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x95bcfaab HPIOThread::ThreadEntry(HPIOThread*) + 17
7 com.apple.audio.CoreAudio 0x95bc0300 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x926966f5 pthreadstart + 321
9 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x91225549 YieldToThread + 478
3 ...ple.CoreServices.CarbonCore 0x91229f8b SetThreadState + 130
4 com.apple.iTunes 0x00253bd9 0x1000 + 2436057
5 com.apple.iTunes 0x0019ef85 0x1000 + 1695621
6 com.apple.iTunes 0x001b02f7 0x1000 + 1766135
7 com.apple.iTunes 0x001b1cec 0x1000 + 1772780
8 com.apple.iTunes 0x001b218a 0x1000 + 1773962
9 com.apple.iTunes 0x001b2924 0x1000 + 1775908
10 com.apple.iTunes 0x0019b0c3 0x1000 + 1679555
11 com.apple.iTunes 0x0019fd1a 0x1000 + 1699098
12 com.apple.iTunes 0x0019fe8d 0x1000 + 1699469
13 com.apple.iTunes 0x001a13fb 0x1000 + 1704955
14 com.apple.iTunes 0x001a4289 0x1000 + 1716873
15 com.apple.iTunes 0x001a56ee 0x1000 + 1722094
16 com.apple.iTunes 0x001a598d 0x1000 + 1722765
17 com.apple.iTunes 0x0027c910 0x1000 + 2603280
18 ...ple.CoreServices.CarbonCore 0x91229e1d CooperativeThread + 309
19 libSystem.B.dylib 0x926966f5 pthreadstart + 321
20 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c140df JSStringRelease + 15
4 com.apple.CFNetwork 0x9086a508 CallFindProxyForURL + 391
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a329 _JSArrayFromCFArrayOfCFStrings + 109
5 com.apple.CFNetwork 0x9086a85a _JSPrimaryIpv4AddressesFunctionCallback + 373
6 com.apple.JavaScriptCore 0x94c14de7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 183
7 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
8 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
9 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
11 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
12 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
13 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
16 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
17 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
18 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
19 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
21 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
22 com.apple.JavaScriptCore 0x94c06477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
23 com.apple.JavaScriptCore 0x94c157ad JSObjectCallAsFunction + 173
24 com.apple.CFNetwork 0x9086a4aa CallFindProxyForURL + 297
25 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
26 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
27 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
28 com.apple.iTunes 0x00278a78 0x1000 + 2587256
29 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
30 com.apple.iTunes 0x0020380c 0x1000 + 2107404
31 libSystem.B.dylib 0x926966f5 pthreadstart + 321
32 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 11 Crashed:
0 ??? 0000000000 0 + 0
1 com.apple.JavaScriptCore 0x94b98dc5 void* KJS::Collector::heapAllocate<(KJS::Collector::HeapType)0>(unsigned long) + 485
2 com.apple.JavaScriptCore 0x94bbbca5 KJS::StringImp::toObject(KJS::ExecState*) const + 85
3 com.apple.JavaScriptCore 0x94bbb85c KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 284
4 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
5 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
6 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
7 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
8 com.apple.JavaScriptCore 0x94bddec5 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 949
9 com.apple.JavaScriptCore 0x94bc914a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
10 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
11 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
12 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
13 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
16 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
17 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
18 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
19 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
21 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
22 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
23 com.apple.JavaScriptCore 0x94bc1f29 KJS::IfNode::execute(KJS::ExecState*) + 25
24 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
25 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
26 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
27 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
28 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
29 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
30 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
31 com.apple.JavaScriptCore 0x94c06477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
32 com.apple.JavaScriptCore 0x94c157ad JSObjectCallAsFunction + 173
33 com.apple.CFNetwork 0x9086a4aa CallFindProxyForURL + 297
34 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
35 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
36 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
37 com.apple.iTunes 0x00278a78 0x1000 + 2587256
38 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
39 com.apple.iTunes 0x0020380c 0x1000 + 2107404
40 libSystem.B.dylib 0x926966f5 pthreadstart + 321
41 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a431 CallFindProxyForURL + 176
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c14f2f JSValueMakeString + 15
4 com.apple.CFNetwork 0x9086a443 CallFindProxyForURL + 194
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a431 CallFindProxyForURL + 176
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 11 crashed with X86 Thread State (32-bit):
eax: 0x0be1c18e ebx: 0x94bd75fb ecx: 0x10000000 edx: 0x185c31dc
edi: 0x00630073 esi: 0xa075a7e0 ebp: 0xb05c1d68 esp: 0xb05c1d0c
ss: 0x0000001f efl: 0x00010206 eip: 0x00000000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xc90ff4 com.apple.iTunes 7.6.2 (7.6.2) <be85bba4e23d475a9b7349f9001d7dd3> /Applications/iTunes.app/Contents/MacOS/iTunes
0x109e000 - 0x10a2fff com.apple.iPod 1.5 (15) <80c68d6d158ff1999c64d7450e34e0db> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x10a9000 - 0x10b0fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x10b9000 - 0x1145fdb com.apple.iTunes.iPodUpdater 7.6 (7.6) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x119d000 - 0x1266ff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <a78fc46978268fd4f24bc9175f972938> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x12d1000 - 0x1310fff com.apple.vmutils 4.1 (104) <2fcd53ce313bb6050bfaf0ac6c1b5ead> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x175f000 - 0x17ccfff +com.DivXInc.DivXDecoder 6.6.0 (6.6.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x17e4000 - 0x17f6fd9 com.apple.FCP Uncompressed 422.component 1.5 (1.5) /Library/QuickTime/FCP Uncompressed 422.component/Contents/MacOS/FCP Uncompressed 422
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0x94e55000 - 0x94e55ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x94e56000 - 0x94ed5ff5 com.apple.SearchKit 1.2.0 (1.2.0) <277b460da86bc222785159fe77e2e2ed> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x94ed6000 - 0x9500dfeb com.apple.imageKit 1.0.1 (1.0) <9b6da3210b7e69e75039cbb0fd4a8482> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x9500e000 - 0x9580bfef com.apple.AppKit 6.5.3 (949.33) <84b236f43802f4c15011513d18efa101> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x95eb0000 - 0x95f90fff com.apple.syncservices 3.1 (389.6) <51037594e950b0331d4996691cf4acba> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
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0x9655c000 - 0x9655cffe com.apple.quartzframework 1.5 (1.5) <4b8f505e32e4f2d67967a276401f9aaf> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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0x97050000 - 0x97182fff com.apple.CoreFoundation 6.5.2 (476.13) <b633d15f2901d73670cb1475628df1b3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x97183000 - 0x97233fff edu.mit.Kerberos 6.0.12 (6.0.12) <1dc515ebe407292db8e603938c72d4e8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
TimThis is just to confirm that I too am seeing the same problem following application of the 10.5.3 update. However, in difference to some of the other responders, podcasts continue to update without issue for me. The Console reports the following in system.log when the crash occurs:
com.apple.launchd[144] ([0x0-0x77077].com.apple.iTunes[899]): Exited abnormally: Bus error
Running a Repair Permissions job on the disk did not resolve the problem. Trashing preference files for iTunes has no effect. It's possible that iTunes is objecting to the proxy server that I connect through to the Internet at work via Ethernet so I'll try to connect at home and see if that makes any difference. -
Every time i click "music store", but itunes just disappears. Any suggestions?
If you haven't already, try restarting your computer.
This Apple document is a good place to start -> iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
Does it close correctly in a new test user account? -
Can't access music store, Help!
Hi, I'm running windows XP, Service Pack 2.
I've updated my itunes software to 5.01.4
Every time I click on the iTunes music store I get a windows error:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"
What should I do to fix?hi Sam!
this is a weird one ... but it seems that the procedure describes here works on this too:
b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT
(not entirely sure why this works in this context ... but it does seem to ...)
love, b -
Can't access music store with my apple id
I've tried from two different machines so I don't think it's related to my machine. When I login to the music store with my apple id I'm presented with a page to create an apple account for the us music store. I click the Agree buttons and nothing happens. Any ideas? I'm using the latest version of iTunes on a brand new XP Pro install with updates.
jacquiTry to go here https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ and change your password and maybe email too, if you have another one. If not, try just with the password.
-
Help! Can't Access music store!!! v 7!!!
I know a lot of people are having this problem. Is there a solution to it yet? Please help!!! I don't know how to fix it at all!!! It is saying it can't connect to the network. Please leave detailed discriptions on how to fix it as I am not the smartest person when it comes to computers!!!
I am with you on this one. On one of my computers, I dont even HAVE a menu button for the store. I will watch this thread and let you know if I find anything, though.
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Changing User Accounts in XP. New account wont access Music Store
We have been ituning in Windows XP Pro happily. Our laptop has 2 XP user accounts you see at log in. The Itunes is set up under "Dad" (who is an administrator). We want to set up Itunes under "Son". So we installed Itunes (from scratch off the internet) into Son's User Account.
So far, so good.
"Son"'s Itunes works fine WITH ONE EXCEPTION...we can't access the Music Store to buy tunes, look at the shopping cart, etc.
The error message is approximately "Itunes can't access Music Store server...."
HOWEVER, when we log back on as Dad's XP account, it works just fine. Go back to Son's XP account, no good.
I tried logging off in the Dad account. Didn't help.
Any ideas? We are getting full internet access on the Son's User account. If we can only get one User Account to work with the Music Store. That's fine. We want to switch it to my son's XP Usre account.
Dell Inspiron 6000 Windows XP Pro
Windows XP ProCreate individual Windows user accounts for everyone, then look here:
This should help:
iTunes: How to share music between different accounts on a single computer
Note that when it says "publicly accessible location", it needs to be a place where everyone has read and write access.
Regards. -
Trying to access Music Store and iTunes shuts down...
I've been trying to open the Music Store for days with no luck. I get an error message "The exception Privileged instruction 0xc0000096 occurred in the application at location 0x1003527a" and when I click "ok" iTunes closes abruptly. Sometimes I don't even get the error message and iTunes just closes during the "Accessing Music Store" screen. This is very frustrating as I have done all the posted fixes from Apple. (disabled Norton, unistalled/reinstalled iTunes 6) It's not my ISP because another computer can access it from my wireless network. This came on suddenly with no apparent changes in my hardware/software configuration.(been working fine for 1 year)
Please Help!
Dell Dimension 5100 Windows XP Prohiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b -
I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?
In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ -
Can you access and store two itunes libraries on one computer?
can you access and store two itunes libraries on one computer?
Welcome to the Apple Community.
Yes but you may run into issues if you want them both to run iTunes Match or automatic downloads. -
the email address connected to an old itunes account is no longer active. Can't access music i bought many years ago with out it and the old password.
neilfromvancouver wrote:
the email address connected to an old itunes account
Old iTunes account?
You created a new iTunes account instead of updating the old account with new info?'
Contact iTunes support.
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