Itunes can't connect to internet, istore, track names and not working properly

Help please I have spent hours trying to sort out what ever is wrong with my itunes.
I can't connect to store when trying to take digital copies of dvd, I can't get track names, When I connect ipad and iphone it doesn't go past backing up.
I have been in communication with Norton and they have tried loads of things. I have now uninstalled it until I get to the route of this problem.
Please help me!!

OK many are not aware of this, but Windows XP with SP2 comes with windows firewall automaticcly on. so first check to make sure you have windows firewall off. goto the control panel, select "Security centre" and make sure it is tuned off. If the security center says "On" and is lited up green, you have some firewall on.
You may want to check with your ISP and make sure there not blocking you from the music store too thru there own firewall or other means

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