ITunes can't connect to Music Store - error 502

Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
Anybody have any answers?

You may want to consider performing the following to be sure no software is conflicting with iTunes:
1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
This article may help you out as well:
http://www.info.apple.com/kbnum/n300870
=)

Similar Messages

  • ITunes Can't Connect to Music Store or Update Server

    Hi.
    Something is wrong with my internet settings and I don't know what it is. Certain programs are having trouble connecting to external sites, for example:
    -iTunes won't connect to update server
    -iTunes won't connect to music store
    -Software Update can't connect to update server
    -Gmail Notifier can't connect to mail server
    I just got a new iPhone and can't configure the bloody thing - can someone please help me out?

    Does any other PC/Mac experience this same issue?
    If not then we at least know the issue is isolated to 1 machine having a particular issue.
    But if it happens on Iphone and other machines then yes there is a network issue.
    One simple thing you could do. Connect your PC directly into the cable modem see if services come back. If they do then something within the router is not working correctly.
    At which point consult your router manufacture. Or even power cycle router for 5 min aka disconnect power, reconnect, reconnect to modem. And test connections again.

  • ITunes can't connect to Music Store

    Ever since upgrading to latest version of iTunes, I've been unable to connect to the Music Store. The message reads "iTunes could not connect to the Music Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again." I can connect to the Internet and have downloaded files from other sites, so the network connection is active. (However, I was not able to download Shockwave from a game site, nor could I use eMusic. Could downloading this latest version of iTunes created a problem affecting these also?) I even removed my virus scan (AVG) and tried to connect to the iTunes Music Store again, but that still did not work. I removed QuickTime and reinstalled it alone, that did not work. I have not removed iTunes and reinstalled it - will I lose my library if I do? It is not backed up because I have videos there and do not have a DVD burner yet. My computer has 42.9GB capacity and 34.6GB free space. Please help!
    Gateway Performance 733. Windows 2000.

    Cannot Log on to Music Store
    Posted: Mar 6, 2006 9:48 AM Reply Email
    I posted this one. looks similiar to your problem. please let me know if you find a solution
    I consistantly get an error message when logged into my user profile on my dads computer. He gave me administrative rights and still the same problem. We can log on to Itunes music store through his profile with no issues.
    The error message reads;
    Itunes could not connect to the Music Store. The network
    connection was refused.
    Make sure your network settings are correct AND your network
    connection is active, then try again.
    HP Pavilion Desktop PC a1240n   Windows XP  

  • Can't connect to music store error -3221

    It says its a network connection error but i can access the internet no problem. Help!

    Same here.. It's been a few days now where Music Store nor the radio stations can connect yet have no problems connecting to the internet from IE.
    *connecting from a Dell Inspiron 700m

  • I can't open the music store error 502

    Hi, I've been trying all day, my message is "itunes could not connect to the music store. An unknown error occured (502). Make sure your network connection is active and try again"
    Any suggestions please?
    Kind regards

    I too have been having trouble with the iTunes store. It's incredibly slow, and when it does appear, there are a lot of "broken link" icons instead of the normal album covers, etc. The Apple servers must be borked, at least for now. I'm in Ohio, USA. Using iTunes 7.01
    Dave
    iMac, 2 GHz Intel Core Duo, 2 GB   Mac OS X (10.4.8)  

  • ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE

    I've rencently tried to download some tunes from the Music store but keep getting this error message:
    "ITUNES COULD NOT CONNECT TO THE MUSIC STORE - AN UNKNOWN ERROR OCCURED (401)"
    "MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
    This message happened before I downloaded the latest version ofITunes & is still happening after the download!
    I've checked all possible settings & everything is fine
    What is going on????
    DELL   Windows XP  
    DELL   Windows XP  
    DELL   Windows XP  

    Problems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
    iTunes for Windows: Overview of Music Store Errors
    for some basic tips to start isolating the cause of the problem. Your ISP (or your network administrators if you're on a company network) may have also changed something that is now blocking access.
    Hope this helps.

  • I receive an error message0xe800007f iTunes can not connect with iPhone unknown error

    i receive an error message, " itunes can not connect with iphone , unknown error
    " 0xe800007f
    i have mac mini with lion os and iphone 4s

    Make sure you have the latest version of iTunes. You can download it from here -> http://www.apple.com/itunes/download/
    If that doesn't work, check out this Apple article -> iOS: Unknown error containing '0xE' when connecting to a Windows PC

  • ITunes could not connect to Music Store

    Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!

    Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
    iTunes could not connect to the Music Store. The network connection was refused.
    Make sure your network settings are correct and your network connection is active, then try again.
    I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
    Thank you
    Pentium 4   Windows XP  
    Pentium 4   Windows XP  

  • AHHH, Can't Connect To Music Store!!!

    I have tried every solution on the website and many I have found here in the discussion board but I still cannot find a solution to my problem. I have Webroot software, Spy Sweeper and such for anti-virus, and totally turned them of but the problem still persists. When I try to open up the music store I get this message.
    "iTunes could not connect to the Music Store. The network connection was refused.
    Make sure your network settings are correct and your network connetion is active, then try again."
    I don't know what to do anymore. It's been too long trying to figure this out so I am reaching out for help here people!!! I want to buy some more music.

    I can connect to the Music Store again.
    I send e-mail to iTunes Store Customer Support
    and I gave them permission to reset my password.
    Next day I was able to connect to the Store again after 5 days.
    They send me a new password today and is still working.
    I don´t know was the password the promlem, but the main thing is
    that I can now use the Music Store again.
    eMac   Mac OS X (10.3.9)  
    eMac   Mac OS X (10.3.9)  

  • Can't connect to Music Store (Windows or Mac)

    I'm unable to connect to the music store from both my windows and mac machines. I get a message saying the Music Store is temporarily unavailble. It's been temporarily unavailable for over 24 hours now. Anybody else having this problem?

    I can connect to the Music Store again.
    I send e-mail to iTunes Store Customer Support
    and I gave them permission to reset my password.
    Next day I was able to connect to the Store again after 5 days.
    They send me a new password today and is still working.
    I don´t know was the password the promlem, but the main thing is
    that I can now use the Music Store again.
    eMac   Mac OS X (10.3.9)  
    eMac   Mac OS X (10.3.9)  

  • Can't connect to Music Store with iTunes5

    I downloaded iTunes 5 today and seem to be having the same problem a lot of people are having...not being able to connect to the Music Store! I have turned off Norton, uninstalled the Google toolbar, turned off my firewalls...basically I have done everything that I have read posted to do....to no avail. Please someone help me! This is driving me crazy!
    Thanks!

    I can connect to the Music Store again.
    I send e-mail to iTunes Store Customer Support
    and I gave them permission to reset my password.
    Next day I was able to connect to the Store again after 5 days.
    They send me a new password today and is still working.
    I don´t know was the password the promlem, but the main thing is
    that I can now use the Music Store again.
    eMac   Mac OS X (10.3.9)  
    eMac   Mac OS X (10.3.9)  

  • Itunes won't connect to Music Store.

    FYI - Possible solution to Can't connect to network.
    I had this problem and I uninstalled itunes and had an old copy laying around and I reinstalled the older version and then did the 'msconfig fix' (disable all services and then add a service one by one. It worked and I could connect to music store. Connected to the latest itunes version 6.0.something or other and I can now connect to music and Apple can now suck every loose penny I have.
    p3.2ghz 512mb ram   Windows XP Pro   Never fast enough

    This relates to an ongoing problem that Apple seems to be ignoring. I have been unable to make purchases for over a week now.

  • ITunes can't connect to the store

    Hi everyone! It's since a couple of weeks ago that I have trouble connecting to the iTunes Store from my iTunes. I had the latest version of iTunes 10, and it worked all just fine. Then all of a sudden one day, for no evident reason, it says it can't connect to iTunes Store, because the internet connection isn't active, but in fact the connection works! Also, I can't access my account from iTunes, but I can listen to radio stations!! And when I run the Diagnostics for the network connection, I get only the third dot red, where it says it failed the "safe connection to iTunes Store".
    So I make a test, I try to connect to iTunes Store from my iPod Touch, using the very same internet wi-fi connection I use for my pc. And guess what? It works perfectly! This makes me think the trouble is in my computer then. So I check the guide and I update my OS (Windows XP 32 bit, with SP3), with no results.
    I also tried uninstalling and reinstalling iTunes, with no results. The last thing I tried was the downgrade to iTunes 9, with the only difference that now when I run the Network Diagnostics, it gives me all the green dots, but still iTunes won't connect to the store!
    I really don't know what to do anymore... If someone could please help me, I would be very grateful! Thank you very much in advance for your attention.
    Cesco87xxx

    Thank you for your attention... I just installed the latest version of iTunes, and I ran the Network Diagnostics, as you told me. The result is the same as the first time, I get the third red dot "Secure link to iTunes store failed". Here are the details of the diagnostics, if they can be some help:
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard HP Compaq dx2300 Microtower
    iTunes 10.2.2.14
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver not found.
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0012AC880EEF1CD0
    Current user is an administrator.
    The current local date and time is 2011-05-17 12:12:48.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel(R)  946GZ Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.14 is currently running.
    iTunesHelper 10.2.2.14 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {A905EA70-6370-4BFE-A21E-67BB522207EE}
    Description:          Intel(R) PRO/100 VE Network Connection - Miniport dell'Utilità di pianificazione pacchetti
    IP Address:          192.168.1.253
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.1.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.1.1
    Lease Obtained:          Tue May 17 12:01:30 2011
    Lease Expires:          Fri May 20 12:01:30 2011
    DNS Servers:          8.8.8.8
                        8.8.4.4
    Active Connection:          Connessione LAN
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    iTunes has never successfully accessed the iTunes Store.
    I already tried doing what it says in the HELP button, with no results, as you can immagine. Thank you again, I hope you can help me. Have a nice day!

  • Just installed version 7.0 and can't connect to music store help?

    I just installed the new version of itunes and i can't connect to the store or update my ipod softwarre as it says make sure your internet connection is active? can anyone help me?

    I managed to sort it by checking firewall on my internet explorer and this didn't help but if you have norton security then you have to change the firewall settings on that to permit itunes.

  • AOL users who can't connect to music store, come here!!!!!!

    I was searching for web accelerator threads, since I couldn't connect the music store, and then I typed in, "aol web accelerators," and I found a thread that could turn off my AOl accelerators, but I couldn't turn it off. But the poster helped me enough, how to connect to the itunes music store. Enough about how I found out how to connect, and just forget about what I said before and follow these steps, hopefully it works. Sign out of AOL, if you are online. Go under you START menu on your computer. Then go under ALL PROGRAMS, or PROGRAMS. Then go under AMERICAN ONLINE and from there click AOL SYSTEM INFOMATION. When that box comes up, at the top of the screen click UTILITIES and at the middle of that section it should say, AOL ADAPTER, and press REBUILD AOL ADAPTOR. Once you press that, another box will come up that says something and under it it says OK, so press OK. After that sign on to AOL untill AOL is completely connected to the internet. Then try and go into the music store.
    It worked for me, so hopefully it'll work for you.
    Thanks for reading.
      Windows XP  

    Yeah It would be nice if the put ALL windows forums in one section and leave it out of the mac sections, or atleast split the ipod forums one for windows one for macs but ho well...
    I know for iTUnes they have a windows only section, but then for some reason they dumped all windows topics in the iTUnes for mac section too. so Time to Time we get mac posters here and have to redirect them

Maybe you are looking for