ITunes can't connect to Music Store

Ever since upgrading to latest version of iTunes, I've been unable to connect to the Music Store. The message reads "iTunes could not connect to the Music Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again." I can connect to the Internet and have downloaded files from other sites, so the network connection is active. (However, I was not able to download Shockwave from a game site, nor could I use eMusic. Could downloading this latest version of iTunes created a problem affecting these also?) I even removed my virus scan (AVG) and tried to connect to the iTunes Music Store again, but that still did not work. I removed QuickTime and reinstalled it alone, that did not work. I have not removed iTunes and reinstalled it - will I lose my library if I do? It is not backed up because I have videos there and do not have a DVD burner yet. My computer has 42.9GB capacity and 34.6GB free space. Please help!
Gateway Performance 733. Windows 2000.

Cannot Log on to Music Store
Posted: Mar 6, 2006 9:48 AM Reply Email
I posted this one. looks similiar to your problem. please let me know if you find a solution
I consistantly get an error message when logged into my user profile on my dads computer. He gave me administrative rights and still the same problem. We can log on to Itunes music store through his profile with no issues.
The error message reads;
Itunes could not connect to the Music Store. The network
connection was refused.
Make sure your network settings are correct AND your network
connection is active, then try again.
HP Pavilion Desktop PC a1240n Windows XP

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Something is wrong with my internet settings and I don't know what it is. Certain programs are having trouble connecting to external sites, for example:
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If not then we at least know the issue is isolated to 1 machine having a particular issue.
But if it happens on Iphone and other machines then yes there is a network issue.
One simple thing you could do. Connect your PC directly into the cable modem see if services come back. If they do then something within the router is not working correctly.
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ITunes can't connect to Music Store - error 502

Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
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You may want to consider performing the following to be sure no software is conflicting with iTunes:
1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
This article may help you out as well:
http://www.info.apple.com/kbnum/n300870
=)

ITunes could not connect to Music Store

Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!

Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connection is active, then try again.
I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
Thank you
Pentium 4 Windows XP
Pentium 4 Windows XP

AHHH, Can't Connect To Music Store!!!

I have tried every solution on the website and many I have found here in the discussion board but I still cannot find a solution to my problem. I have Webroot software, Spy Sweeper and such for anti-virus, and totally turned them of but the problem still persists. When I try to open up the music store I get this message.
"iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connetion is active, then try again."
I don't know what to do anymore. It's been too long trying to figure this out so I am reaching out for help here people!!! I want to buy some more music.

I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
I don´t know was the password the promlem, but the main thing is
that I can now use the Music Store again.
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eMac Mac OS X (10.3.9)

Can't connect to Music Store (Windows or Mac)

I'm unable to connect to the music store from both my windows and mac machines. I get a message saying the Music Store is temporarily unavailble. It's been temporarily unavailable for over 24 hours now. Anybody else having this problem?

I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
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that I can now use the Music Store again.
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Can't connect to Music Store with iTunes5

I downloaded iTunes 5 today and seem to be having the same problem a lot of people are having...not being able to connect to the Music Store! I have turned off Norton, uninstalled the Google toolbar, turned off my firewalls...basically I have done everything that I have read posted to do....to no avail. Please someone help me! This is driving me crazy!
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I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
I don´t know was the password the promlem, but the main thing is
that I can now use the Music Store again.
eMac Mac OS X (10.3.9)
eMac Mac OS X (10.3.9)

Itunes won't connect to Music Store.

FYI - Possible solution to Can't connect to network.
I had this problem and I uninstalled itunes and had an old copy laying around and I reinstalled the older version and then did the 'msconfig fix' (disable all services and then add a service one by one. It worked and I could connect to music store. Connected to the latest itunes version 6.0.something or other and I can now connect to music and Apple can now suck every loose penny I have.
p3.2ghz 512mb ram Windows XP Pro Never fast enough

This relates to an ongoing problem that Apple seems to be ignoring. I have been unable to make purchases for over a week now.

ITunes can't connect to the store

Hi everyone! It's since a couple of weeks ago that I have trouble connecting to the iTunes Store from my iTunes. I had the latest version of iTunes 10, and it worked all just fine. Then all of a sudden one day, for no evident reason, it says it can't connect to iTunes Store, because the internet connection isn't active, but in fact the connection works! Also, I can't access my account from iTunes, but I can listen to radio stations!! And when I run the Diagnostics for the network connection, I get only the third dot red, where it says it failed the "safe connection to iTunes Store".
So I make a test, I try to connect to iTunes Store from my iPod Touch, using the very same internet wi-fi connection I use for my pc. And guess what? It works perfectly! This makes me think the trouble is in my computer then. So I check the guide and I update my OS (Windows XP 32 bit, with SP3), with no results.
I also tried uninstalling and reinstalling iTunes, with no results. The last thing I tried was the downgrade to iTunes 9, with the only difference that now when I run the Network Diagnostics, it gives me all the green dots, but still iTunes won't connect to the store!
I really don't know what to do anymore... If someone could please help me, I would be very grateful! Thank you very much in advance for your attention.
Cesco87xxx

Thank you for your attention... I just installed the latest version of iTunes, and I ran the Network Diagnostics, as you told me. The result is the same as the first time, I get the third red dot "Secure link to iTunes store failed". Here are the details of the diagnostics, if they can be some help:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq dx2300 Microtower
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC880EEF1CD0
Current user is an administrator.
The current local date and time is 2011-05-17 12:12:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 946GZ Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {A905EA70-6370-4BFE-A21E-67BB522207EE}
Description:          Intel(R) PRO/100 VE Network Connection - Miniport dell'Utilità di pianificazione pacchetti
IP Address:          192.168.1.253
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue May 17 12:01:30 2011
Lease Expires:          Fri May 20 12:01:30 2011
DNS Servers:          8.8.8.8
                    8.8.4.4
Active Connection:          Connessione LAN
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
I already tried doing what it says in the HELP button, with no results, as you can immagine. Thank you again, I hope you can help me. Have a nice day!

ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE

I've rencently tried to download some tunes from the Music store but keep getting this error message:
"ITUNES COULD NOT CONNECT TO THE MUSIC STORE - AN UNKNOWN ERROR OCCURED (401)"
"MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
This message happened before I downloaded the latest version ofITunes & is still happening after the download!
I've checked all possible settings & everything is fine
What is going on????
DELL Windows XP
DELL Windows XP
DELL Windows XP

Problems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. Your ISP (or your network administrators if you're on a company network) may have also changed something that is now blocking access.
Hope this helps.

Just installed version 7.0 and can't connect to music store help?

I just installed the new version of itunes and i can't connect to the store or update my ipod softwarre as it says make sure your internet connection is active? can anyone help me?

I managed to sort it by checking firewall on my internet explorer and this didn't help but if you have norton security then you have to change the firewall settings on that to permit itunes.

AOL users who can't connect to music store, come here!!!!!!

I was searching for web accelerator threads, since I couldn't connect the music store, and then I typed in, "aol web accelerators," and I found a thread that could turn off my AOl accelerators, but I couldn't turn it off. But the poster helped me enough, how to connect to the itunes music store. Enough about how I found out how to connect, and just forget about what I said before and follow these steps, hopefully it works. Sign out of AOL, if you are online. Go under you START menu on your computer. Then go under ALL PROGRAMS, or PROGRAMS. Then go under AMERICAN ONLINE and from there click AOL SYSTEM INFOMATION. When that box comes up, at the top of the screen click UTILITIES and at the middle of that section it should say, AOL ADAPTER, and press REBUILD AOL ADAPTOR. Once you press that, another box will come up that says something and under it it says OK, so press OK. After that sign on to AOL untill AOL is completely connected to the internet. Then try and go into the music store.
It worked for me, so hopefully it'll work for you.
Thanks for reading.
Windows XP

Yeah It would be nice if the put ALL windows forums in one section and leave it out of the mac sections, or atleast split the ipod forums one for windows one for macs but ho well...
I know for iTUnes they have a windows only section, but then for some reason they dumped all windows topics in the iTUnes for mac section too. so Time to Time we get mac posters here and have to redirect them

Can't connect to music store after updating itunes; ?connection refused?

Can someone from itunes please help. i mean ****. i guess u guys don't think of the people in ur forums that have problems. i have a problem accessing the music store. it says the network connection was refused. please check ur settings...blah blah blah. anyway the point is there are tons of people with this problem, no solutions, end of story. and lots of people have been having this problem right after updating their itunes. WHATS WRONG WITH THIS PICTURE? just tell us how to fix our music store. then maybe people would actually still use itunes instead of limewire.

The iTunes Music Store uses both HTTP Port 80 and 443. Make sure both are open in any firewall, and also make sure that the following domains are exempted in any firewall/filtering software:
phobos.apple.com
phobos.apple.com.edgesuite.net
You might want to completely shut down any firewall temporarily, just to see if that makes a difference. If you can then connect, you know it's a problem with your firewall.
Another possibility is an erroneous entry in the Hosts file. This tip from Mark Holly resolved problem for another poster (please note that I have not tried this fix so I cannot vouch for nor support the suggestion: I provide it only as a suggestion that worked for someone else):
NOTE: this will change a Windows operating system file. This could cause you problems if not done correctly.
Using Windows Explorer navigate to the following folder:
C:\WINDOWS\system32\drivers\etc.
In this folder is file called 'hosts'. Open it using Wordpad.
On the poster's pc there was in this file one long line. At the end of this line was "127.0.0.1 phobos.apple.com:. phobos.apple.com is the web address for the music store. What "127.0.0.1 phobos.apple.com" is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes you may then be able to access the music store without any problems.
IMPORTANT: Before making the changes to the hosts file I highly recommend making a backup of it. That way you can restore the original if other problems occur.
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Suddenly can't connect to music store

i suddenly can't connect to the music store. When I try to connect to the music store I get:
iTunes could not connect to the Music Store. The network connection was reset. Make sure your network connectionis active and try again.
I also haven't been able to connect to ichat. My internet is working. I can view websites and everything. I don't know what's going on or why. It's been going on for a couple days. I'd be grateful for any help!

working!

Can't connect to music store

I was able to connect to the music store for months and now I get the error message: -3212 not connected to internet-- when in fact I am connected. I had not changed anything that I know of. I allowed exceptions in the firewalls (both the default windows and my security system) and even turned them both off and tried to log onto the music store without success. I am at a loss. Thanks.

not sure if this is the correct forum to ask this
question in but i'm having problems periodically
logging into the music store. i get a message on my
computer that says
" Itunes could not connect to the music store.The
network connection timed out. Make sure your network
settings are correct and your network connection is
active, then try again".
could this be my computer? or does the music store
time out sometimes? i'm sure all my network
connections are correct, as sometimes i can connect
to the music store. should i call technical support?
i really wanted to purchase some itunes. So
basically what can i do to get the music store up
and running, or is it just the music store itself
that is temporarily down? thanks for any help
aindrops
dell
Windows XP
I deleted all my photos off of my computer to free upspace, put my ipod on manual update for songs, but it still deleted all my photos on my ipod. what exactly again can i do to delete the photos from my computer, but prevent them from being deleted from my ipod. I thought the first answer helped me with this, but perhaps i still do not understand how to do this correctly. (delete all photos from my computer but keep them to my ipod when i update the ipod.)
dell Windows XP

ITunes can't connect to Music Store

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