Itunes can't find ipod anymore

i tried to uninstall itunes to reinstall but it says that I don't have the authority to stop ipod services.

Help!!! I'm at the end of my rope. I downloaded iTunes 7.0.1 tonight and sync'd my iPod mini. iTunes gave me the following error message "itunes cannot read the contents of iPod. Go to the summary tab in iPod preferences and click Restore to restore this iPod to factory settings." I did that and everything on my mini erased. I tried to sync it again and got the same message. I've been all over this discussion board and tried EVERYTHING (changing the map drive letter, checking the msconfig file, checking services.msc) I even performed a system restore to see if that would work. Well, I'm sorry to report that nothing worked. I don't know what happened or what to do. All I do know is that I can't listen to my iPod because all my songs were erased and I can't figure out how to put them back on there.
From what I read, this appears to be a common problem...unfortunately there doesn't seem to be any explanations or solutions (especially not from Apple). Has anyone found a solution to this problem? Please help...I don't know what else to do.

Similar Messages

Podcasts downloaded to "wrong" folder, then ITunes can't find it anymore

Hi
When I subscribe to a podcast or download the newest podcast, it will be saved not to the folder of itunesmusic/podcasts/name of podcast, but to /itunesmusic/downloads/podcasts/name of podcast, apparently as tmp-folder. Synchronising just then with my IPOD works, but when I exit ITunes and restart it, the podcast is not found anymore and I get the exclamation mark. When I search for it I can't find the podcast then anymore.
I have ITunes 7.0.2.16 and running Windows XP.
Any one has an idea how to solve this?
Also is there a way to downgrade ITunes to version 6 or so? Because there it worked without problems.
Appreciate any feedback.

Too my a bit to work out *** was going on, but it was driving me insane with podcasts vanishing on me.
To clarify, this is a full description of the issue:
I have a problem with iTunes losing podcasts. They'd download, seem to play, but when I exited and reloaded iTunes a load of them would be lost and give me the exclamation icon. I've managed to work out why iTunes is losing my podcasts, but have no idea how to fix it.
I've got a folder specified which I want iTunes to use to store my stuff in (E:\Media\itunes).
When I subscribe to a new podcast it downloads to a file called E:\Media\itunes\Downloads\Podcasts\File on 4_ Phone tap evidence - 21 N.tmp\download.mp3 and creates a folder called E:\Media\itunes\Podcasts\File on
I think it's supposed to save it to the first location and then copy it across to the second folder when it's finished. Except it doesn't. iTunes can run the podcast now, but from the temp folder.
When you restart itunes, it nukes everything in the E:\Media\itunes\Downloads\Podcasts folder - I assume as it thinks I have no downloads outstanding and anything in here is just junk.
Apart from manually copying, renaming and point itunes to this file - how do I get around this problem. It's only started since I went to iTunes7 and a complete uninstall/registry/config cleanse followed by a reinstall doesn't fix the problem.

ITunes can't find songs anymore!

All my music is stored on my external HD. I've imported it all in iTunes a few weeks ago and it worked perfectly, BUT THEN...
I turned on my computer with my iPod plugged in but i forgot to turn my HD on. So ofcourse iTunes couldn't find the songs. But now when I do have my HD on it still can't find the songs, it gives a sign next to the names, while they're in the same location as they used to be. I also checked the iTunes library xml file and it gives the right location.
I also still had my library files and program folder saved on the HD so i tried recopying these in the right directions but the problem won't solve.
I've got lots of songs so relocating them one by one won't work for me, also i don't want to reimport it all because then I'll have to change some song names back again and it'll copy everything on my ipod again which takes hours..
Is there any way to solve this?
(btw the songs are all in one folder on the harddrive)
Message was edited by: hanszz

I bet windows changed the exHD letter on you.
Eject the ipod, close itunes, and make sure the exHD letter is whatever it was before this mess happened.
http://support.microsoft.com/kb/307844

ITunes can not find iPod

Hi all,
I recently had my iPod 20gb colour lock up on me whilst on holidays. It started acting odd - not playing songs just scrolling through each track on the album for a second before moving on to the next. Tried soft resetting - no joy. Now back in the office my iTunes will not recognize my iPod at all(connected via USB). The iTunes options button does not appear in the "source list" and within the iPod tab within Prefrences I get the message " No iPod connected". I can access the iPod via Windows Explorer so I know the USB connection is working. I have now performed both an update and restore of the Ipod software and I still have the same issue. I have even tried reinstalling all of the software (iPod & iTunes). I now have an empty iPod (no songs nor photos) that iTunes will not recognise. Any help is strongly appreciated. Where should I go from here??? I have already wasted hours trying all of the reset operations I can think of. Thanks guys.

I stress this is totally unorthodox / bizarre, but it worked for me???
Well I finally found a solution borne out of total frustration. After acknowledging that the problem must lie somewhere with itunes (as explorer could happily see my ipod) via the USB. So I decided to look for alternatives. I downloaded ephPod to see if I could use it as a substitute for itunes. Upon connecting my ipod as part of the ephPod installation, a message box popped up to say my ipod directory structure was damaged and required rebuilding (interesting). I accepted, completed the installation and the ephPod program worked fine. It recognised my ipod, transferred songs, the works. So I go back to itunes to see if this directory rebuilding as fixed the ultimate problem......and what do you know itunes now recognises my ipod!!!!!. I have restarted everything and it all appears to be working as it should (for now). I am currently transferring all of my tracks and photos back on to my ipod...fingers crossed this does not happen again. Again I strongly doubt that this is a universal fix, it just happened to work for me. Apple / iTunes - please get your act together......at the very least read the angst on these forums . Good luck all. I feel your pain.

ITunes can't find apps on iPod Touch and doesn't sync album artwork

Ugh. Here I go again.
I have an iPod Touch (4th gen), 2010 MacBook Pro, all the latest operating systems and updates.
My iPod Touch crashed a bit and so I wanted to sync it again (using the USB cable, not wirelessly).
(1) Suddenly, there was no music on the iPod Touch. I managed to get that fixed.
(2) After a couple of syncs, I was repeatedly getting the message that the iPod Touch apps "could not be synced because the apps could not be determined." A couple of plugging and unpluggings allowed iTunes to "find" the apps, but this is weird.
(3) And now, what's bugging me -- and this happened a year or so ago -- very little of the album artwork synced over to the iPod Touch. I have 600-800 albums. All of the artwork is correct on iTunes. About 10% of the artwork transferred over to the iPod Touch. (Then I synced my iPad, and all the artwork is correct on the iPad.)
If I remember correctly from last year, eventually -- after many successive syncs -- the album artwork made its way correctly over to the iPod Touch, and maybe I'll hope for that this time.
Does anyone have a more direct solution? Checking and unchecking some boxes on some syncs? (It takes a good chunk of time to sync over my music, so I don't really have to time to delete and sync repeatedly just as shots in the dark.
Any ideas? All thoughts welcome. Thank you!

Taking off all the music and then putting it back on took care of the album art, but I'm still getting all kinds of funky behavior -- iTunes can't find the apps, then it can't find the iPod altogether, and it's adding duplicate songs somewhere. It said it was going to load 3,232 songs, but I ended up with more than 3,400. Weird.

I accidentally deleted QuickTime from my computer. Then I did a system restore and retrieved it. Now Itunes can't find QuickTime and will not open. Is there a fix for this without my Ipod?

I accidently deleted QuickTime from my computer. Then I did a system restore and retrieved the program. Now Itunes can't find QuickTime and will not open.Is there a eazy fix for this without using my Ipod? Ihave 6K songs in Itunes that I can't get to.
Thank You
T-BILL

Hmmm. There's a couple of things that might be going on with that one.
Let's try an uninstall and reinstall of QuickTime first.
If you're using XP, head into your Add or Remove Programs control panel. Select "QuickTime", click "Change" and then click "Remove".
If you're using & or Vista, head into your Uninstall a program control panel, select QuickTime, and then click "Uninstall".
You can get QuickTime back either via Apple Software Update (in your Start menu go "All Programs > Apple Software Update" ... QuickTime should appear in the "New Programs" section), or by downloading a QuickTimeInstaller.exe from the following location:
http://support.apple.com/kb/DL837
Does your iTunes launch properly now?

Where in itunes can I find the eject button for my new ipod nano?

Where in itunes can I find the eject button for my new ipod nano?

When in iTunes on the top R it should say your name and ipod and then there is a triangle pointing up with one or two lines underneath. Just click on that and then it's ok to disconnect.

Where can I find ipod updater so iTunes 10 will see my scrollwheel 10G ipod?

Where can I find ipod updater so iTunes 10 will see my scrollwheel 10G ipod?
I used it exclusively on an old iBook. (POS from the beginning - bad motherboard, replaced, went bad just out of warranty. So I use it for only certain things.)
Now I want to load the scrollwheel ipod (also POS, bad motherboard where the headphones plug in, can't be repaired) from my iTunes 10 machine.
iTunes 10 does not see the ipod with it's 1.2.6 software. iTunes 7.5 sees it but will no longer update itself or the ipod.
- my sig: Whatever we're talking about, please don't tell me to buy a new one unless you're willing to pay for it. Thanks.

A "scrollwheel 10G" (10 GB) iPod may be 3rd gen... If it's a 3rd gen iPod, the one with a "scrollwheel" and four "touch" buttons in a row between the screen and wheel (that glow orange), it will only work properly with a FireWire connection. Although it has a dock connector, it does not charge over a USB connection. If you Mac has a FireWire 800 port, you can use an adapter to connect to the old FireWire (400) docking cable.
Mine still works perfectly (it's had a few battery replacements) with the latest iTunes and Mac OS X 10.7.4. I think it has great sound...

I bought an audiobook on iTunes but i can't find it anymore

I bought an audiobook on iTunes but i can't find it anymore, can i download it again for free?

You only get one download.
Is it not in your regular backup copy of your computer?

Move all my music to another folder but Itunes can't find the files!

I have all my music on my desktop in small folders for each artist.
But now i don't have room anymore, because i have to much music.
So i want to move it all in to a folder called "Music". But when i do that
Itunes can't find the files, and i have to search for each file, to find the new location instead of the desktop. How do i move my music more easily? So i don't have to synchronize it all in again, with the right album covers and that..
Please, need some help here!

You need to open your preferences file in iTunes and click on advance then select the location of where you put the folder. http://support.apple.com/kb/HT4527

How to recover song that are "lost", itunes can't find them even though I have downloaded and played them before

Does anyone know how to recover songs that itunes has "lost"?
I downloaded them, synced my ipod, songs were added and I was able to play them.
On a recent sync the songs are suddenly "not found" according to itunes. I can't locate them in the itunes folder, so I have no idea where itune put them. BTW-this is not the first time itunes stored songs in a random directory...... Since itune can't find them, they were deleted from my ipod

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

ITunes can't find the original file?

I have my entire iTunes collection on my iPod and, supposedly on my laptop. Yet every time I click on a laptop song, I get a message telling me that ITunes can't find the original song, do I want to look for it? I then have to run "Search", wait for the song to appear, and click on it to add it to my usable library. Then, I get two listings for the same song, and if I eliminate one listing, I get the "can't find original" message again. I have just under 60 gig of music and I don't want to search and add thousands of songs when they are already in there somewhere. I appreciate greatly any one's expertise in helping me solve this frustrating problem. Thanks!

Hi, Mike-D.
I'm assuming your music files are all in one centeral location - the iTunes Music folder or what have you.
There are a few basic strategies for dealing with your unfortunate situation:
1) Telling iTunes where the lost songs are on a one by one basis.
2) Moving the songs to where iTunes thinks they are. Unfortunately, there's no way to find out where that might be.
3) Start with a new iTunes library. Regrettably, this method will lose your playlists and related information (Ratings, Play Counts, Dates Last Played, etc.).
If that's not a deal-breaker for you, delete the current entries in your Library by highlighting them - iTunes Edit menu > Select All - and then right-clicking > Delete . You remove the entries from your Library but keep the files themselves in your iTunes Music folder, again that's assuming that's where they are in the first place.
You can then add them back into your Library by selecting the iTunes Music folder in Windows Explorer and dragging it into the Library entry in the iTunes Source List (left-hand column).

Itunes can't find purchased tv shows

I purchased some comedy central stand up episodes and it was playing fine on itunes and my ipod but now itunes can not find the files. I have not deleted the files and do not know where they are. I have looked in My Music/itunes/itunes music/tv shows/comedy central with no results. I have had this problem before with some music videos and had to purchase them again. Is there anything I can do to retrieve them without having to purchase them again?
XPS Windows XP

Yes, funny, I had to restore my ipod, then it all downloaded. Just a quirk i guess. Thanks.

Itunes can not find my iphone6(V8.1.2)

1. after actived my iphone6 2days, it work off and display No Service.
2. connect to windows7 PC, itunes can not find the iphone6 device. iphone6 versiion is 8.1.2, itunes' is 12
please share solution with me ,thanks

Hi XuanLe,
Welcome to the Support Communities! The resources below will help you troubleshoot the issue you are having of No Service (cellular data) and syncing with iTunes 7 on your PC.
If you see No Service in the status bar of your iPhone or iPad - Apple Support
http://support.apple.com/en-us/TS4429
If you're in your carrier's coverage area
Follow these steps, testing after each.
Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Restart your device.
Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
Update your iPhone to the latest version of iOS.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Contact your carrier to check for any network or account issues.
Restore your iPhone.
If you see No Service while roaming or traveling
You might be outside of your carrier's coverage area. If you're traveling internationally, you'll need an international roaming plan to use your iPhone or iPad.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
http://support.apple.com/en-us/TS1538
Click on the link above to see the complete article. I've hightighted the information pertinent to Windows 7 for you.
Restart
Turn off your computer and your iOS device, then turn them on again.
Update your computer
Check to make sure that you've installed all required updates for your computer.
Update iTunes
Check that you have the latest version of iTunes installed on your computer.
Make sure your iOS device trusts your computer
If you connect your iOS device to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.
Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
Verify that Apple Mobile Device Support is installed
iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.
Windows Vista and Windows 7
Click Start.
Choose Control Panel.
Click "Uninstall a program" (or, if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").
Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Reinstall iTunes for Windows Vista, Windows 7, or Windows 8
If after reinstalling iTunes Apple Mobile Device Support is still not installed, learn how to resolve issues installing iTunes for Windows.
Restart the Apple Mobile Device Service
Learn how to restart the Apple Mobile Device Service (AMDS) on Windows.
Verify that the Apple Mobile Device USB Driver is installed
Windows Vista, Windows 7, and Windows 8
Connect the device to the computer.
Quit iTunes if it launches.
For Windows Vista and Windows 7:
Click the Start menu, right-click on Computer, and choose Properties.
In the upper-left corner, click Device Manager. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () (for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand this selection.
Locate the Apple Mobile Device USB Driver in this list. If this entry is displayed without any downward arrow, "!" or "?" symbols over it, then this driver is successfully installed. Continue to "Check for third-party software conflicts".
If the Apple Mobile Device USB Driver is not listed, continue to "If the Apple Mobile Device USB Driver is not listed".
A downward arrow appearing next to the device's entry in Device Manager indicates that this device is disabled. To enable this device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or question mark over it, reinstall the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Uninstall from the shortcut menu.
When prompted, select the box "Delete the driver software for this device," and click OK.
In the resulting dialog box, click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, right-click this entry and choose Properties. Under the General tab, look beneath "Device status."
If you see a message that reads: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)," see the section below for Error Code 52.
If you see a different error code, manually update the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk option is not available, choose a device category such as Mobile Phone or Storage Device (if listed). Then click next. The Have Disk button should appear.
Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers instead).
Click Open in the Have Disk window. Click Next. Then click Finish. Windows will install the driver.
During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
You can find solutions to other common errors and error code numbers in this Microsoft article.
Error Code 52
You might see this message in the Properties window for your device: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)."
To resolve Error Code 52:
Install all available updates for Windows. See this Microsoft article for more information on how to do this.
Consult your computer manufacturer for updates for your computer's drivers, including disk drives, chipsets, and USB controllers.
Temporarily disable "forced driver signing enforcement" as follows:
Restart your computer.
While restarting, press the F8 key.
Windows Vista and Windows 7:
The Windows Advanced Options list should appear. Press the Arrow Down key until "Disable forced driver signing enforcement" is highlighted.
Press the Return key.
Press the Return key.
Click "Change defaults or choose other options".
Click "Choose other options".
Click "Troubleshoot".
Click "Advanced options".
Click "Startup Settings".
Click "Restart" when prompted.
When prompted, press the 7 key to "Disable driver signature enforcement".
Reconnect the device.
If the device is recognized successfully, then you'll need to perform these steps each time you start your computer. Consult Microsoft, or whoever supports the installation of Windows on your computer, for more troubleshooting to resolve the issue without having to select this option each time.
If the Apple Mobile Device USB Driver is not listed
Disconnect the device from the computer.
Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
Reconnect the device to the computer.
Open the Device Manager in Windows:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Expand all the sections labeled below (not all sections might be listed):
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.
If only "Unknown Device" appears:
Right-click on the "Unknown Device" entry.
Choose "Properties" from the shortcut menu.
Click the Details tab.
In the drop-down menu, select "Hardware IDs."
If the hardware ID displayed starts with:
USB\VID_0000&PID_0000
This means that Windows cannot read the hardware IDs of the device, and so has replaced them with all zeros. This is typically caused by a faulty USB connection, or an incompatibility with your USB chipset drivers.
Disconnect the device, and unplug all USB devices from your computer.
Shut your computer down, then power it back on.
Reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate, known-good 30-pin to USB cable or Lightning Connector to USB cable if available.
If you have an external USB 2.0 hub available, connect the hub to your PC, and then connect the iOS device to the hub.
If your device shows up in iTunes, try disconnecting the external USB 2.0 hub and connecting the iOS device directly to your PC. If the issue returns, you may need to use the external USB 2.0 hub as a temporary workaround. Then, consult your computer manufacturer for any updates for your USB chipset.
If "Unknown Device" appears when connecting your device to more than 1 known-good computer, with more than 1 known-good USB cable, your device might need service. Learn more about your service options.
If the device is not recognized while in Recovery Mode
Your device might not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically, when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Click the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries might or might not have exclamation marks on them.
If you see only one "Apple Mobile Device USB Driver" entry that has no errors on it:
Find out if the computer has USB 3.0 ports. Within Universal Serial Bus Controllers, locate any entries containing "USB 3.0" or "SuperSpeed USB" in the title. If these are listed, you have USB 3.0.If you have USB 3.0:
Try to connect the device to a different USB port. Try each port until the device is recognized. Some computers will have dedicated USB 2.0 and 3.0 ports. If so, a USB 2.0 port might resolve the issue.
Refer to your computer manufacturer for updates to the USB 3.0 chipset drivers.
If the issue persists, continue to "Check for third-party software conflicts."
If you do not have USB 3.0
Continue to "Check for third-party software conflicts."
If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them:
Open the Device Manager and connect your device.
Click the View menu.
Select "Devices by connection."
Locate the erroneous "Apple Mobile Device (Recovery Mode)" entries. You might need to expand all sections of the Device Manager to see them.
Directly above these entries will be a USB Composite Device entry.
Depending on your version of Windows, take the following steps to update this driver:
Windows Vista, Windows 7, or Windows 8:
Right-click the parent USB Composite Device entry.
Choose Update Driver Software from the shortcut menu.
Click "Browse my computer for driver software".
Click "Let me pick from a list of device drivers on my computer".
Click the Have Disk button.
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps.
Open iTunes to verify that the device is recognized properly, and continue restoring your device.
Check for third-party software conflicts
Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola might cause your device not to be recognized. If you have such software on your computer:
Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.
Remove iTunes and all related Apple software.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
After reinstalling iTunes, test the device.
If you still need your third-party phone or cellular connectivity software that was removed, reinstall this software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
Also, third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software. After resolving any issues that you might have with your security software, you might need to try the steps in this article again.
I hope this information helps ....
- Judy

How do I find bunner for Itunes? I have one in laptop but Itunes can't find it.

Hi Everyone.
I'm new to Itunes and I have a Dell Latitude E6400 laptop, I downloaded Itunes in to it made a playlist but it says Itunes can't find a supported burnner or software to burn my playlist. my laptop does have a cd burnner installed but i can't Itunes to burn my list. Can anybody please help me figure this out. thank yu in advance for any help i can get. leroy

hello, welcome to iTunes, well i use windows 7 and i usually don't use iTunes to burn cds... i recommend Nero instead or other free cdburning software

Itunes can't find ipod anymore

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