Itunes can't find network drive on boot, but fine after
I have a MacMini server for my house providing light control, emal, websites and other fun stuff. As it is on 24x7 it made sense to put the iTunes library here as well and have my primary workstation simply connect to it. As the MacMini is in a closet I really need the primary workstation as the point of connection for all iPads and iPhones.
This seemed simple enough in theory but it's got a quirk in it somewhere.
On startup, the primary workstation always comes up with an error that it can't find the iTunes library. But when I click the option button to choose the library, it opens to the proper place - the directory locatino on the MacMini.
After I have done this, iTunes works just as expected. I can even close iTunes on the workstation and open it again - poof, there it is as expected and no problem. If I shut down the workstation and start it up again then once again I get this same error from iTunes regarding it being unable to find the library.
I wrote an apple script in an effort to establish connection to the network drive (i.e., the MacMini) and it works just fine - it even has a delay to make sure the connection is established (I can disable this but it makes no difference). The problem is that it seems to run AFTER the iTunes Helper has tried and fialed.
Under my Login Items, the iTuens Helper is always the First application listed. I can't seem to reorder them at all. I can delete the iTunes Helper, but then of coruse iTunes doesn't launch. Once I set the preferences again to start iTunes at Startup, it reasserts itself to be first in line.
I am using a Mac Airport Extreme (had the original and now have the 802.11ac) as the central network controller - but this issue was there before. Although there is a Netgear Gigbabit router in the house too, the workstation and the MacMini are both on diret lines to the Airport Extreme and are not using wireless.
The sharing of the media files works just fine, and from the Apple TVs in the house I can select and play either from the MacMini or the workstation as long as the workstation is on. Of course the media is all coming from the MacMini drive as the original source, but there are no latency issues perceptable.
It's only the initial startup boot of the workstation that seems to trigger this error.
I have tried removing the network connection script, and simply reidetifying the library location using the option key when starting iTunes - but the behavior remains.
Searching for how others have recommended doing this, most articles don't have the login script but others do - but none of them have any sort of a bi-line warning that for the initial startup there may be this lost library error.
The MacMini is new as of February and the workstation is an older Mac Pro - both are running the latest versions of OS X 10.8.4 with all updates in place.
I don't have any other startup applications that require info from the MacMini. However, since I adminster it via screen share, and usually have no exited that - screen share is happily there and fully connected after startup. Leaving this open or shutting it down doesn't have any affect on the iTunes issue.
This seems to simple an issue for it to have a complex cause - but I am clearly missing something.
Hoping someone here has some fresh thoughts and ideas.
Cheers -
Dan
On a whim, I tested the remote library with my MacBook Pro.
I shut down iTunes on the MacPro Workstation and then used the Option key to startup iTunes on the MacBook Pro - and selected the remote library on the MacMini. Worked jsut fine (of coure the size of the open window was too big) but no issues at all.
And once selected, I can close and start iTunes repeatedly with no issues on the MacBook Pro.
Then I did a Shutdown and Restart. Following the login I get the very same popup window telling me that the iTunes library can not be found. AND just like on the Workstation, I hit the option for Choose and it takes me right to the correct location on the MacMini - all I need to do is accept and poof it launches just as it should.
The MacBook is on wireless.
Indications here are that this is an issue with iTunes starting up before the netowrk handshakes have completed.
Anyone have any thoughts??
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Do what Katrina says and that will most likely fix it.
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please share solution with me ,thanksHi XuanLe,
Welcome to the Support Communities! The resources below will help you troubleshoot the issue you are having of No Service (cellular data) and syncing with iTunes 7 on your PC.
If you see No Service in the status bar of your iPhone or iPad - Apple Support
http://support.apple.com/en-us/TS4429
If you're in your carrier's coverage area
Follow these steps, testing after each.
Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Restart your device.
Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
Update your iPhone to the latest version of iOS.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Contact your carrier to check for any network or account issues.
Restore your iPhone.
If you see No Service while roaming or traveling
You might be outside of your carrier's coverage area. If you're traveling internationally, you'll need an international roaming plan to use your iPhone or iPad.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
http://support.apple.com/en-us/TS1538
Click on the link above to see the complete article. I've hightighted the information pertinent to Windows 7 for you.
Restart
Turn off your computer and your iOS device, then turn them on again.
Update your computer
Check to make sure that you've installed all required updates for your computer.
Update iTunes
Check that you have the latest version of iTunes installed on your computer.
Make sure your iOS device trusts your computer
If you connect your iOS device to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.
Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
Verify that Apple Mobile Device Support is installed
iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.
Windows Vista and Windows 7
Click Start.
Choose Control Panel.
Click "Uninstall a program" (or, if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").
Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Reinstall iTunes for Windows Vista, Windows 7, or Windows 8
If after reinstalling iTunes Apple Mobile Device Support is still not installed, learn how to resolve issues installing iTunes for Windows.
Restart the Apple Mobile Device Service
Learn how to restart the Apple Mobile Device Service (AMDS) on Windows.
Verify that the Apple Mobile Device USB Driver is installed
Windows Vista, Windows 7, and Windows 8
Connect the device to the computer.
Quit iTunes if it launches.
For Windows Vista and Windows 7:
Click the Start menu, right-click on Computer, and choose Properties.
In the upper-left corner, click Device Manager. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () (for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand this selection.
Locate the Apple Mobile Device USB Driver in this list. If this entry is displayed without any downward arrow, "!" or "?" symbols over it, then this driver is successfully installed. Continue to "Check for third-party software conflicts".
If the Apple Mobile Device USB Driver is not listed, continue to "If the Apple Mobile Device USB Driver is not listed".
A downward arrow appearing next to the device's entry in Device Manager indicates that this device is disabled. To enable this device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or question mark over it, reinstall the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Uninstall from the shortcut menu.
When prompted, select the box "Delete the driver software for this device," and click OK.
In the resulting dialog box, click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, right-click this entry and choose Properties. Under the General tab, look beneath "Device status."
If you see a message that reads: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)," see the section below for Error Code 52.
If you see a different error code, manually update the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk option is not available, choose a device category such as Mobile Phone or Storage Device (if listed). Then click next. The Have Disk button should appear.
Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers instead).
Click Open in the Have Disk window. Click Next. Then click Finish. Windows will install the driver.
During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
You can find solutions to other common errors and error code numbers in this Microsoft article.
Error Code 52
You might see this message in the Properties window for your device: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)."
To resolve Error Code 52:
Install all available updates for Windows. See this Microsoft article for more information on how to do this.
Consult your computer manufacturer for updates for your computer's drivers, including disk drives, chipsets, and USB controllers.
Temporarily disable "forced driver signing enforcement" as follows:
Restart your computer.
While restarting, press the F8 key.
Windows Vista and Windows 7:
The Windows Advanced Options list should appear. Press the Arrow Down key until "Disable forced driver signing enforcement" is highlighted.
Press the Return key.
Press the Return key.
Click "Change defaults or choose other options".
Click "Choose other options".
Click "Troubleshoot".
Click "Advanced options".
Click "Startup Settings".
Click "Restart" when prompted.
When prompted, press the 7 key to "Disable driver signature enforcement".
Reconnect the device.
If the device is recognized successfully, then you'll need to perform these steps each time you start your computer. Consult Microsoft, or whoever supports the installation of Windows on your computer, for more troubleshooting to resolve the issue without having to select this option each time.
If the Apple Mobile Device USB Driver is not listed
Disconnect the device from the computer.
Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
Reconnect the device to the computer.
Open the Device Manager in Windows:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Expand all the sections labeled below (not all sections might be listed):
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.
If only "Unknown Device" appears:
Right-click on the "Unknown Device" entry.
Choose "Properties" from the shortcut menu.
Click the Details tab.
In the drop-down menu, select "Hardware IDs."
If the hardware ID displayed starts with:
USB\VID_0000&PID_0000
This means that Windows cannot read the hardware IDs of the device, and so has replaced them with all zeros. This is typically caused by a faulty USB connection, or an incompatibility with your USB chipset drivers.
Disconnect the device, and unplug all USB devices from your computer.
Shut your computer down, then power it back on.
Reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate, known-good 30-pin to USB cable or Lightning Connector to USB cable if available.
If you have an external USB 2.0 hub available, connect the hub to your PC, and then connect the iOS device to the hub.
If your device shows up in iTunes, try disconnecting the external USB 2.0 hub and connecting the iOS device directly to your PC. If the issue returns, you may need to use the external USB 2.0 hub as a temporary workaround. Then, consult your computer manufacturer for any updates for your USB chipset.
If "Unknown Device" appears when connecting your device to more than 1 known-good computer, with more than 1 known-good USB cable, your device might need service. Learn more about your service options.
If the device is not recognized while in Recovery Mode
Your device might not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically, when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Click the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries might or might not have exclamation marks on them.
If you see only one "Apple Mobile Device USB Driver" entry that has no errors on it:
Find out if the computer has USB 3.0 ports. Within Universal Serial Bus Controllers, locate any entries containing "USB 3.0" or "SuperSpeed USB" in the title. If these are listed, you have USB 3.0.If you have USB 3.0:
Try to connect the device to a different USB port. Try each port until the device is recognized. Some computers will have dedicated USB 2.0 and 3.0 ports. If so, a USB 2.0 port might resolve the issue.
Refer to your computer manufacturer for updates to the USB 3.0 chipset drivers.
If the issue persists, continue to "Check for third-party software conflicts."
If you do not have USB 3.0
Continue to "Check for third-party software conflicts."
If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them:
Open the Device Manager and connect your device.
Click the View menu.
Select "Devices by connection."
Locate the erroneous "Apple Mobile Device (Recovery Mode)" entries. You might need to expand all sections of the Device Manager to see them.
Directly above these entries will be a USB Composite Device entry.
Depending on your version of Windows, take the following steps to update this driver:
Windows Vista, Windows 7, or Windows 8:
Right-click the parent USB Composite Device entry.
Choose Update Driver Software from the shortcut menu.
Click "Browse my computer for driver software".
Click "Let me pick from a list of device drivers on my computer".
Click the Have Disk button.
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps.
Open iTunes to verify that the device is recognized properly, and continue restoring your device.
Check for third-party software conflicts
Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola might cause your device not to be recognized. If you have such software on your computer:
Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.
Remove iTunes and all related Apple software.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
After reinstalling iTunes, test the device.
If you still need your third-party phone or cellular connectivity software that was removed, reinstall this software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
Also, third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software. After resolving any issues that you might have with your security software, you might need to try the steps in this article again.
I hope this information helps ....
- Judy -
T400 Windows 7 64bit Can't Find Printer Driver
Hi all,
Perhaps someone can help with this puzzling problem. Just bought the T400 w/Win 7 64 bit from the Lenovo website. It is great except one thing.
I have a Win2k T22 ThinkPad on the network with a parallel port HP laserjet 6L and a USB port HP DeskJet 970cxi. When I go to add a printer on the T400, Win7 searches the network and finds the printers. For the 6L it downloaded a driver and it works fine. For the 970cxi it tries to find a driver from MS website but can not find a driver.
When I connect the970cxi printer directly to a USB port on the Win7 T400 it finds a driver and it works fine. But not over the network? Even after it found a driver when it was connected locally?
On the network is a Debian Linux computer that can print to both printers. I turned on printer sharing on it. The T400 can find the printers on the Linux box and can print to both the 6L and 970cxi.
I loaded VirtualBox on the T400 and then install Ubuntu Linux. The Ubunu Linux can find the printers and can print to both.
Does anyone know what the heck is going on here? Why can't the T400 find a driver for the 970cxi printer but when it's connected directly it finds the printer driver and works?
Is this a Win7 64 bit issue?
No driver available?
Communication problem w/printer?
Buy a new printer and throw out a perfectly good printer?
Thanks,
Rich
Solved!
Go to Solution.I did as you suggested but now get a different error: 0x00000214
I googled this and found others with the same problem. Tried the solution and it worked!
Here's the link:
Network Printer Problem Link
In case the link gets broken I cut and pasted it here:
1. Click Start, click Control Panel and double click Devices and Printers.
2. Click Add a Printer.
3. Select "Add a local printer".
4. Select "Create a new port". Choose "Local Port" as the type of the port.
5. In the box "Enter a port name", type the address as the following format.
\\Network address of the host computer\[The Share Name of the printer
Then click Next.
6. Choose the correct driver in the driver list. If no available driver, click the button Windows Update, wait for the process finishes and then look for the driver again.
7. Finish the installation.
Thanks! Your suggection got me to an error I could identify. And a solution. I hope others find this helpful.
Rich -
Help!!! I installed the 10.5 update and now itunes can't find my library or recognize my devices. Running on Windows 7.
For moving your iTunes library, I recommend this method...
Assuming you use the iTunes default settings where iTunes copied added items to your iTunes folder and organizes your library (meaning - everything is all self contained in the iTunes folder), then all you have to do is drag & drop your iTunes folder (not just the iTunes Music folder you find inside the iTunes folder) to the external drive and copy the entire thing.
If you want to test that it worked or would like to actually start using it from that location instead, use these instructions when you start iTunes to point it to the new location...
How to open an alternate iTunes Library file or create a new one
http://docs.info.apple.com/article.html?artnum=304447
If you are just testing, then close iTunes after you verify it works, and restart iTunes again with the same instructions and point it back to your internal drive (original) location.
Back up your iTunes library by copying to an external hard drive
http://docs.info.apple.com/article.html?artnum=307074
Patrick -
Bought new HD and now iTunes can't find my music
I just bought a new FW HD, WD My Passport. I copied all of my music from my old USB 2.0 HD to the new one and now iTunes can't find all the songs. It'll play probably 40 or 50 songs but the rest of them show the "!" next to the song name. Right now the only thing I can do to show iTunes where the songs are without having to rebuild my playlists is to manually point it to each individual song but since but that would mean pointing it to over 14,000 songs......... I DID go in to the preferences and changed the folder location to the new HD and it still won't find the files. But strangely enough, when I have the old HD plugged in, as well as the new one, it'll play everything just fine, checking the preferences shows that iTunes is pointed to the new folder but "Get Info" on individual tracks shows iTunes finding the file in the old HD, unplug old HD and files cannot be found. Why doesn't the **** program look where I want it to and what do I have to do to fix it? I know my description here isn't crystal clear so I'll gladly answer any question to help clear it up a little. ANY help is very much appreciated as I do not want to spend the next 3 weeks teaching iTunes one song at a time. Thank you.
ChrisFor moving your iTunes library, I recommend this method...
Assuming you use the iTunes default settings where iTunes copied added items to your iTunes folder and organizes your library (meaning - everything is all self contained in the iTunes folder), then all you have to do is drag & drop your iTunes folder (not just the iTunes Music folder you find inside the iTunes folder) to the external drive and copy the entire thing.
If you want to test that it worked or would like to actually start using it from that location instead, use these instructions when you start iTunes to point it to the new location...
How to open an alternate iTunes Library file or create a new one
http://docs.info.apple.com/article.html?artnum=304447
If you are just testing, then close iTunes after you verify it works, and restart iTunes again with the same instructions and point it back to your internal drive (original) location.
Back up your iTunes library by copying to an external hard drive
http://docs.info.apple.com/article.html?artnum=307074
Patrick -
Wonder if anyone could help with a problem. I have my iTunes library on an external hard drive. I always try to make sure I connect the drive before opening iTunes but on one occasion I didn't and I found that iTunes changed the library to the default location on my C drive (in my docs/my music folder). I instantly changed this to point to the one on the external drive (H) but now I am getting question marks next to loads of songs indicating that iTunes can't find them. I can't work out why this is??
Does iTunes do something else when moving the location of the library?
Is there a quick way to get iTunes to see all these tracks again without re-importing the tracks from the external drive into iTunes?
Regards
ChrisWhit the library location pointing to your external drive, you can click on file at the top of itunes and use add to library. Then in the window that comes up, navigate to the drive and folder that houses your music. If the music is exactly the same, itunes should re-associate the music back to itunes without duplicating entries.
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