Itunes can't find purchased tv shows

I purchased some comedy central stand up episodes and it was playing fine on itunes and my ipod but now itunes can not find the files. I have not deleted the files and do not know where they are. I have looked in My Music/itunes/itunes music/tv shows/comedy central with no results. I have had this problem before with some music videos and had to purchase them again. Is there anything I can do to retrieve them without having to purchase them again?
XPS Windows XP

Yes, funny, I had to restore my ipod, then it all downloaded. Just a quirk i guess. Thanks.

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I get itunes can't find file when I tried to play a TV show I had purchased that was supposed to be in the cloud. There are several of these, including an entire season. In the store it shows that I purchased these shows when I checked them.

I get itunes can't find file when I tried to play a TV show I had purchased. I then checked and had this problem with an entire TV season I had purchesed. The shows were supposed to be in the cloud. I went to the itunes store, went to the tv shows and they showed that I had purchesed them. They do not show up when I click on purchesed in the store.

Try this...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

HT5100 iTunes can't find a link for a song I purchased

iTunes can't find a link for a song I purchased last month. How do I re-download my song? iCloud doesn't allow me to re-download it, so I'm at a loss...

You would need to contact Apple Support to have your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

Apps on iDevices, but iTunes can't find them

I sync both an iPhone and iPad via iTunes on a Mac. There are a number of Apps I use on both devices that show in iTunes grey-ed out. When I double click on them a dialog box shows up that says iTunes can't find the App, would I like to locate it. It is not in my Mobile Apps folder. What happened? Where do I find it? The iTunes App Store shows that I have purchased and downloaded the apps. How can I get them back into iTunes... and not lose any data that's in them?

Follow the instructions here or here.
(113257)

Can't find my tv show episode.

Hi I like to reorganize tv shows that I've gotten and I've accidentally switched the media type from TV show to Podcast and now I can't find the tv show and no matter what I do I can't find it to change it back. This has happened to me once already but it's been so long I don't remember how to do it.

boo,
You can re download the content using the same Apple ID.
Instrucitons here > Downloading past purchases from the App Store, iBookstore, and iTunes Store

Bought new HD and now iTunes can't find my music

I just bought a new FW HD, WD My Passport. I copied all of my music from my old USB 2.0 HD to the new one and now iTunes can't find all the songs. It'll play probably 40 or 50 songs but the rest of them show the "!" next to the song name. Right now the only thing I can do to show iTunes where the songs are without having to rebuild my playlists is to manually point it to each individual song but since but that would mean pointing it to over 14,000 songs......... I DID go in to the preferences and changed the folder location to the new HD and it still won't find the files. But strangely enough, when I have the old HD plugged in, as well as the new one, it'll play everything just fine, checking the preferences shows that iTunes is pointed to the new folder but "Get Info" on individual tracks shows iTunes finding the file in the old HD, unplug old HD and files cannot be found. Why doesn't the **** program look where I want it to and what do I have to do to fix it? I know my description here isn't crystal clear so I'll gladly answer any question to help clear it up a little. ANY help is very much appreciated as I do not want to spend the next 3 weeks teaching iTunes one song at a time. Thank you.
Chris

For moving your iTunes library, I recommend this method...
Assuming you use the iTunes default settings where iTunes copied added items to your iTunes folder and organizes your library (meaning - everything is all self contained in the iTunes folder), then all you have to do is drag & drop your iTunes folder (not just the iTunes Music folder you find inside the iTunes folder) to the external drive and copy the entire thing.
If you want to test that it worked or would like to actually start using it from that location instead, use these instructions when you start iTunes to point it to the new location...
How to open an alternate iTunes Library file or create a new one
http://docs.info.apple.com/article.html?artnum=304447
If you are just testing, then close iTunes after you verify it works, and restart iTunes again with the same instructions and point it back to your internal drive (original) location.
Back up your iTunes library by copying to an external hard drive
http://docs.info.apple.com/article.html?artnum=307074
Patrick

ITunes can't find artists beginning with THE

My music collection was getting too large for my internal hard drive so I changed the location of my iTunes folder to my external drive, where there was already a back up of all my music. This I create by directly copying the itunes music folder every so often. Keep itunes organised is checked. When I changed the folder location, it did updating library, then asked if I wanted to organise the folder which I did.
However now, it won't find certain tracks/albums, says the orignal file location cannot be found do I want to locate...
It appears that itunes can't find any track whose artist begins with the word THE, although they are in folders called "The...." in the correct music folder.
I just updated to the latest version of itunes.
Does anyone know what might be going on???

Something similar happened to me. iTunes could not find any music that had the track number at the beginning of the name (an option in Advanced->Import section). My purchased music also had track numbers, but I don't know if Apple did that, or if my own iTunes did it.
At some point, I had turned off this option, so all the songs I imported after that were found just fine. When I deleted the track numbers from the file names, iTunes found them just fine. I have way too many files to change all the name manually however. Changing the naming option in the iTunes preferences did not make a difference to the problem.

How can i watch purchased tv shows which are stored on the cloud on my laptop?

how can i watch purchased tv shows which are stored on the cloud on my laptop?

Hi Miriam1972,
Thanks for visiting Apple Support Communities.
You can use iTunes on your laptop to download the tv shows for viewing. See this article for the steps to download the shows:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Best,
Jeremy

I can't find purchased songs in Music Library or in Recently Added. The purchases are on my account.

I can't find purchased songs in Music Library or in Recently Added. I have searched my library but they are not there. Itunes says that all recently purchased items have been downloaded. Where are the songs?

I don't know how, but this problem resolved itself for me. If you don't see the downloads go to Documents, My Music, iTunes and then scrounge around to see if you can find a file with new downloads in there. Then you can drag them to the iTunes icon.
Then try shutting down iTunes, and your computer and restart to see if this issue fixes itself. I know, only a Mackie would think that a computer could fix itself.

ITunes can't find or create the iTunes Folder (in Vista). SOMEBODY HELP ME!

I have installed iTunes in my Windows Vista but i can't run it because it appears an error showing: iTunes can't find or create the iTunes folder. This folder is usually located in My Music Folder.
The problem is that I erased the original folder "my music" from my computer and even if I create another "my music" folder and I put in the iTunes folder, the program doesen't work.
Please help me!
Thanks very much.

The problem is that iTunes uses a registry entry to find the location of the Music folder and it is not correctly set.
Apple offer this help for Windows XP, however it requires a utility called TweakUI and Miscrosoft haven't released a version for Vista. I found this link for an alternative, but I know nothing about it so I don't like to recommend it:
http://www.totalidea.com/content/tweakvi/tweakvi-index.html
As alternative to this you may be able to do the following as a work around:
Hold down the shift key, keep it held down and start iTunes. You should be asked to choose or create a library. Choose create and navigate to where you want your iTunes folder - usually in your Music folder.

Itunes can not find my iphone6(V8.1.2)

1. after actived my iphone6 2days, it work off and display No Service.
2. connect to windows7 PC, itunes can not find the iphone6 device. iphone6 versiion is 8.1.2, itunes' is 12
please share solution with me ,thanks

Hi XuanLe,
Welcome to the Support Communities! The resources below will help you troubleshoot the issue you are having of No Service (cellular data) and syncing with iTunes 7 on your PC.
If you see No Service in the status bar of your iPhone or iPad - Apple Support
http://support.apple.com/en-us/TS4429
If you're in your carrier's coverage area
Follow these steps, testing after each.
Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Restart your device.
Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
Update your iPhone to the latest version of iOS.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Contact your carrier to check for any network or account issues.
Restore your iPhone.
If you see No Service while roaming or traveling
You might be outside of your carrier's coverage area. If you're traveling internationally, you'll need an international roaming plan to use your iPhone or iPad.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
http://support.apple.com/en-us/TS1538
Click on the link above to see the complete article. I've hightighted the information pertinent to Windows 7 for you.
Restart
Turn off your computer and your iOS device, then turn them on again.
Update your computer
Check to make sure that you've installed all required updates for your computer.
Update iTunes
Check that you have the latest version of iTunes installed on your computer.
Make sure your iOS device trusts your computer
If you connect your iOS device to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.
Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
Verify that Apple Mobile Device Support is installed
iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.
Windows Vista and Windows 7
Click Start.
Choose Control Panel.
Click "Uninstall a program" (or, if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").
Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Reinstall iTunes for Windows Vista, Windows 7, or Windows 8
If after reinstalling iTunes Apple Mobile Device Support is still not installed, learn how to resolve issues installing iTunes for Windows.
Restart the Apple Mobile Device Service
Learn how to restart the Apple Mobile Device Service (AMDS) on Windows.
Verify that the Apple Mobile Device USB Driver is installed
Windows Vista, Windows 7, and Windows 8
Connect the device to the computer.
Quit iTunes if it launches.
For Windows Vista and Windows 7:
Click the Start menu, right-click on Computer, and choose Properties.
In the upper-left corner, click Device Manager. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () (for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand this selection.
Locate the Apple Mobile Device USB Driver in this list. If this entry is displayed without any downward arrow, "!" or "?" symbols over it, then this driver is successfully installed. Continue to "Check for third-party software conflicts".
If the Apple Mobile Device USB Driver is not listed, continue to "If the Apple Mobile Device USB Driver is not listed".
A downward arrow appearing next to the device's entry in Device Manager indicates that this device is disabled. To enable this device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or question mark over it, reinstall the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Uninstall from the shortcut menu.
When prompted, select the box "Delete the driver software for this device," and click OK.
In the resulting dialog box, click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, right-click this entry and choose Properties. Under the General tab, look beneath "Device status."
If you see a message that reads: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)," see the section below for Error Code 52.
If you see a different error code, manually update the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk option is not available, choose a device category such as Mobile Phone or Storage Device (if listed). Then click next. The Have Disk button should appear.
Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers instead).
Click Open in the Have Disk window. Click Next. Then click Finish. Windows will install the driver.
During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
You can find solutions to other common errors and error code numbers in this Microsoft article.
Error Code 52
You might see this message in the Properties window for your device: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)."
To resolve Error Code 52:
Install all available updates for Windows. See this Microsoft article for more information on how to do this.
Consult your computer manufacturer for updates for your computer's drivers, including disk drives, chipsets, and USB controllers.
Temporarily disable "forced driver signing enforcement" as follows:
Restart your computer.
While restarting, press the F8 key.
Windows Vista and Windows 7:
The Windows Advanced Options list should appear. Press the Arrow Down key until "Disable forced driver signing enforcement" is highlighted.
Press the Return key.
Press the Return key.
Click "Change defaults or choose other options".
Click "Choose other options".
Click "Troubleshoot".
Click "Advanced options".
Click "Startup Settings".
Click "Restart" when prompted.
When prompted, press the 7 key to "Disable driver signature enforcement".
Reconnect the device.
If the device is recognized successfully, then you'll need to perform these steps each time you start your computer. Consult Microsoft, or whoever supports the installation of Windows on your computer, for more troubleshooting to resolve the issue without having to select this option each time.
If the Apple Mobile Device USB Driver is not listed
Disconnect the device from the computer.
Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
Reconnect the device to the computer.
Open the Device Manager in Windows:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Expand all the sections labeled below (not all sections might be listed):
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.
If only "Unknown Device" appears:
Right-click on the "Unknown Device" entry.
Choose "Properties" from the shortcut menu.
Click the Details tab.
In the drop-down menu, select "Hardware IDs."
If the hardware ID displayed starts with:
USB\VID_0000&PID_0000
This means that Windows cannot read the hardware IDs of the device, and so has replaced them with all zeros. This is typically caused by a faulty USB connection, or an incompatibility with your USB chipset drivers.
Disconnect the device, and unplug all USB devices from your computer.
Shut your computer down, then power it back on.
Reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate, known-good 30-pin to USB cable or Lightning Connector to USB cable if available.
If you have an external USB 2.0 hub available, connect the hub to your PC, and then connect the iOS device to the hub.
If your device shows up in iTunes, try disconnecting the external USB 2.0 hub and connecting the iOS device directly to your PC. If the issue returns, you may need to use the external USB 2.0 hub as a temporary workaround. Then, consult your computer manufacturer for any updates for your USB chipset.
If "Unknown Device" appears when connecting your device to more than 1 known-good computer, with more than 1 known-good USB cable, your device might need service. Learn more about your service options.
If the device is not recognized while in Recovery Mode
Your device might not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically, when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Click the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries might or might not have exclamation marks on them.
If you see only one "Apple Mobile Device USB Driver" entry that has no errors on it:
Find out if the computer has USB 3.0 ports. Within Universal Serial Bus Controllers, locate any entries containing "USB 3.0" or "SuperSpeed USB" in the title. If these are listed, you have USB 3.0.If you have USB 3.0:
Try to connect the device to a different USB port. Try each port until the device is recognized. Some computers will have dedicated USB 2.0 and 3.0 ports. If so, a USB 2.0 port might resolve the issue.
Refer to your computer manufacturer for updates to the USB 3.0 chipset drivers.
If the issue persists, continue to "Check for third-party software conflicts."
If you do not have USB 3.0
Continue to "Check for third-party software conflicts."
If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them:
Open the Device Manager and connect your device.
Click the View menu.
Select "Devices by connection."
Locate the erroneous "Apple Mobile Device (Recovery Mode)" entries. You might need to expand all sections of the Device Manager to see them.
Directly above these entries will be a USB Composite Device entry.
Depending on your version of Windows, take the following steps to update this driver:
Windows Vista, Windows 7, or Windows 8:
Right-click the parent USB Composite Device entry.
Choose Update Driver Software from the shortcut menu.
Click "Browse my computer for driver software".
Click "Let me pick from a list of device drivers on my computer".
Click the Have Disk button.
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps.
Open iTunes to verify that the device is recognized properly, and continue restoring your device.
Check for third-party software conflicts
Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola might cause your device not to be recognized. If you have such software on your computer:
Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.
Remove iTunes and all related Apple software.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
After reinstalling iTunes, test the device.
If you still need your third-party phone or cellular connectivity software that was removed, reinstall this software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
Also, third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software. After resolving any issues that you might have with your security software, you might need to try the steps in this article again.
I hope this information helps ....
- Judy

How do I find bunner for Itunes? I have one in laptop but Itunes can't find it.

Hi Everyone.
I'm new to Itunes and I have a Dell Latitude E6400 laptop, I downloaded Itunes in to it made a playlist but it says Itunes can't find a supported burnner or software to burn my playlist. my laptop does have a cd burnner installed but i can't Itunes to burn my list. Can anybody please help me figure this out. thank yu in advance for any help i can get. leroy

hello, welcome to iTunes, well i use windows 7 and i usually don't use iTunes to burn cds... i recommend Nero instead or other free cdburning software

I backup my iphone on my pc and copy backup file into drive D then i setup new OS on my pc. after that i copy the backup file into itunes backup folder but itunes can't find the backup file to restore my iphone. how can i restore my iphone?

i backup my iphone on my pc and copy backup file into drive D then i setup new OS on my pc. after that i copy the backup file into itunes backup folder but itunes can't find the backup file to restore my iphone. how can i restore my iphone?

Don't you just love changes in interfaces?
I found the answer to my question.
When you attach a device (iPhone, iPad) to your Mac, in iTunes 12 in appears as a tiny icon in the second "row" of the iTunes display. Click the icon and the familiar iTunes display for the device appears. From there, on the Summary screen, you can see the dates of the backups of the device (iCloud and backup to the computer). You can also use the button to backup to the computer.

Moved my music folder, iTunes can't find it

My music is there, but iTunes can't find it. I created a new music folder on an external HD because of space issues. I have set the preferences to find the music folder at the new location, then consolidated the library.
I deleted the original music folder in it's entirety. Apparently, that's bad. Is there a way to re-create that folder? Or is there another way to make iTunes find the music in it's new location?
Any help much appreciated.

If you deleted the original iTunes Library.itl and iTunes Library.xml files, you may need to re-load all the music. You should be able to go to File-Add Folder to Library, select the folder that holds all your music and have it re-loaded.

Move all my music to another folder but Itunes can't find the files!

I have all my music on my desktop in small folders for each artist.
But now i don't have room anymore, because i have to much music.
So i want to move it all in to a folder called "Music". But when i do that
Itunes can't find the files, and i have to search for each file, to find the new location instead of the desktop. How do i move my music more easily? So i don't have to synchronize it all in again, with the right album covers and that..
Please, need some help here!

You need to open your preferences file in iTunes and click on advance then select the location of where you put the folder. http://support.apple.com/kb/HT4527

Itunes can't find purchased tv shows

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