ITunes can't open - because of QuickTime?!
Hi,
recently when I try to open iTunes, I get the notorious "iTunes has encountered a problem and needs to close" error message from windows. The error report is as follows:
AppName: itunes.exe AppVer.:6.0.0.18
Offset 0000b77d
Now, I did do research, and have found out that the problem seems to be with Quicktime.
I tried to uninstall Quicktime via "Add/Remove Programs" in the control panel, but I get the following error message:
"UNHANDLED EXCEPTION
Error Number: 0x80040707
Description: DLL function call crashed: QTInstallCode.QuickTimeUnInstallProg
Setup will now terminate"
There is no other option but to press OK.
Is there another QT inside of iTunes that needs to be replaced? What can I do?!
I tried it without my anti-virus on, and it's the same thing.
I could un and then re-install iTunes, but then I lose everything, like playlists, ratings, etc. and I have to import from scratch.
You see, I have my music spread out over my PC, not in one place.
Can someone PLEASE help me, I really want my music back.
Thanks, and all the best,
Omeguz
MSI - MS-6701 Windows XP XP Home, SP2 2,6 GHz, 1024MB Ram
If I do that, I lose all my itunes info, like I said,
right?
Nope. The iTunes database should be preserved. But if you want to be cautious, make a backup copy of the "iTunes Library.itl" file.
And I have to re-import and rename all the
songs! They are currently mostly named with numbers,
only in iTunes do they have proper titles, artists,
etc.
If you edited the songs to have the right names in iTunes, then it saved that information into the song tags (except in the case of WAV files). The songs will have the correct information regardless.
Also, I can't install a new quicktime until I
uninstall the old one
I don't see why. You should be able to install right over the old one, no problem.
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-Jb -
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
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Thanks to user turingtest2 for this solution.
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If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
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I would recommend processing a reinstall of Mavericks.
OS X Mavericks: Reinstall OS X
http://support.apple.com/kb/PH13871
Make sure to backup all of your data prior to reinstalling OS X 10.9.
Back up your Mac
http://support.apple.com/kb/PH11371
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Hello, terrygav.
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OS X Mavericks: Reinstall OS X
http://support.apple.com/kb/PH13871
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http://support.apple.com/kb/PH11371
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Check out the article below on troubleshooting iTunes start up issues. You may need to start up in Safe Mode or even remove iTunes and its associated software and reinstall iTunes.
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Hey jrdeac,
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Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Note: It is important to remove all of the listed software, in order. Uninstalling these components in a different order, or only uninstalling some of these components may have unintended effects.
If the issue persists after completely removing, and reinstalling, please see the following article:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
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http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
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i get same error.
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I hope that something I've mentioned can help you achieve your overall goal.
Finally, it's hard to jump onto a train, a large cat, or a surfboard that's already moving. But don't be surprised when someone a fraction of your age shows you how to.
Best Regards,
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