Itunes can't read the contents on my itouch

When I connect my itouch to my pc, itunes doesn't automatically come up, and when I open it, it says that it can't read the content on my itouch, although it lists all the songs I've loaded on it. It recommends that I restore my itouch to factory settings, which I really don't want to do, since it says everything will be erased. I have uninstalled and reinstalled itunes, and it still can't read the content of the itouch.
For those of you who have done a factory restore, were you able to get any of your former things back that were erased? How do you do it?

Welcome to the discussions,
Did you already try to reset your device by holding the sleep and home button until the Apple logo comes up again?
Try if you can transfer your purchases from the ipod to your computer by selecting "transfer purchases" from the File menu in iTunes with your device connected.
If this works, select "backup" from the same menu after that. This will perform a manual backup without the sync process involved.
If your ipod can't transfer the purchases, you'll have to restore to factory settings and lose all the content which is not in your iTunes library at this time.
Apps can be downloaded again for free, music can't: http://support.apple.com/kb/HT2519
Restoring from a backup will bring back all of your data and settings, more details here: http://support.apple.com/kb/HT1766 and how to here: http://support.apple.com/kb/HT1414
Message was edited by: Ingo2711

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Help required please. "Itunes can not read the contents of my iphone"

Greetings all,
I know this question has been asked before and I apologize for asking again but all the solutions provided don't seam to work for me, can anyone help me please.
I am receving the message: "Itunes can not read the contents of the iPhone. Go to the summary tab In iPhone Preferences and click restore torestore this Iphone to factory settings".
Now a little about my iphone, Itunes and my laptop and what steps i havealready tried.
I have an iPhone 4 running software 5.0
My itunes version is 10.5.0.142
I know these are not the most up to date versions but I have had this issue for almost 3 months now and updating the software back then was the first step I tried. I don’t believe updating to the latest will fix this issue as updating the last two times did nothing.
Every so often after starting Itunes, The program will stop responding and will require the three finger death kill (CTRL, ALT, DELETE) to open task manager to end the task of Itunes. Once it shuts down, I restart the iTunes and it runs smoothly, apart from not reading my iPhone.
When I run a diagnostic in itunes under the help tab, I get these fail messages:
Network Connectivity test: Secure link to Itunes store fail
Device connectivity test: Under support services: Itunes helper is not running. And under ports: No iPod, iPhone or iPad found.
Device Sync test: No iPod touch, iPhone or iPad found.
*See below for full diagnostic report*
I have restored back to factory settings twice.
I have shut down and restarted both my iPhone and laptop.
I am running Windows 7 32-bit on my laptop.
I am using ZoneAlarm as my fire wall, and have been disabling it when syncing my iPhone to prevent other error messages.
The iPhone is plugged into a genuine Iphone USB cable and is plugged into a USB port not a USB hub on my laptop, I have tried plugging it into all 4 USB ports and this issue still persist. The Cable is less then 5 months old, is not frayed or damaged in any way, have also borrowed 2 other cables from friends and still the same issue.
The iPhone does not even come up in windows explorer as a digital camera.
The iPhone is NOT jailbroken
I do not live close to a so called genius bar, however I have made the journey to them on 3 separate occasions last year when I first received my iPhone for a different issue, the so called genius's could not fix the problem so they just gave me a new (refurbished) iPhone, which did not extend my warranty. I will not be taking the iPhone back to them as I believe they can not resolve many issues, this is why I am reaching out to the power of the people in the wider apple community.
I have read in other forums about ifunbox and other programs for jail broken iPhones to isolate folders “iTunesDB” and "iTunesCDB" and delete them. If this is the issue is there a way to access these files through windows explorer as my iphone is not jailbroken.
I hope I have provided enough information and someone can help me fix this issue. If I have left anything out, please let me know. I thank everyone in advance for your patience and support.
Thanks
Hoggie27
FULL DIAGNOSITC REPORT
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 001BAD14XXXXEA78
Current user is an administrator.
The current local date and time is 2011-11-16 10:04:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 230M
**** External Plug-ins Information ****
No external plug-ins installed.
The drive H: Vodafone USB SCSI CD-ROM Rev USB is a USB 1 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {97524DB0-B9DC-41DB-8AFA-0CE6938F7C95}
Description:    PC
IP Address:    (HAS BEEN REMOVED FOR PERSONAL REASONS)
Subnet Mask:    255.255.255.255
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 11:00:00 1970
Lease Expires:    Thu Jan 01 11:00:00 1970
DNS Servers:    10.143.147.147
        10.143.147.148
Adapter Name:    {BFF0456E-DE42-4FEF-B1FA-1EA1C5EDEE42}
Description:    Vodafone Mobile Broadband Network Adapter (ZTE)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 11:00:00 1970
Lease Expires:    Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name:    {D5511FFD-0CA8-4F62-B3CA-E90384FFCD03}
Description:    Broadcom 43225 802.11b/g/n
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 11:00:00 1970
Lease Expires:    Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection:    PC
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-16 09:59:57.
**** CD/DVD Drive Tests ****
LowerFilters: Afc (1.0.0.2),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: hp CDDVDW TS-L633N, Rev 0300
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPhone 4 (GSM) running firmware version 5.0
Serial Number:    85107XQLA4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
< Edited By Host >

Hi AM_Kidd.
Thanks for your reply.
I have done a complete uninstall and re install of iTunes and all related apple programs from my laptop through control panel, add remove programs and also by going through program files and deleting all tracers of any left over folders remove programs may have missed.
My apologies for forgetting to add this in my original post.
Thanks again

I am not able to Sync. My iPOD classic 80Gb. It tells that as iTunes can not read the contents-restore to factory settings- after restoring – it tells that it can not be restore bcause there are files that are used by other application. I am having Widows

I am not able to Sync. My iPOD classic 80Gb. It tells that as iTunes can not read the contents-restore to factory settings- after restoring – it tells that it can not be restored bcause there are files that are used by other application. My iPOD appears in My Computer in drive H as a mass storage generick volume

Try disabilng the Enable Disk Use option from under the iPod's Summary tab, applying the changes, and seeing if that helps.
Otherwise, temporarily disabling any antivirus, security, firewall, or file indexing software that may be running on your system and then try restoring your iPod again.
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itunes can not read the contents of the iphones "iphone 5s" go to summary tab in iphone preferences... . "what is this means?" "what i do????"

Hello there, Choochg.
The following Knowledge Base articles offer up some great steps for how to restore your iPhone:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
and
iCloud: Restore your iOS device from iCloud
https://support.apple.com/kb/ph12521
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Yeah, this is a pretty bad move from apple, looks like iTunes 7 killed my iPod w/Color Display...
It worked fine, until one day itunes started givin me those error messages ultil one day my ipod wouldnt turn on again...
Now it only shows a Folder with a exclamation point in the screen...
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Hi again,
You said iTunes won't let you back up, but you can do an iCloud backup from your iPhone. Go to Settings - iCloud - Storage and Backup and turn on iCloud backup. Then click Back Up Now at the bottom.
After that you can go ahead with the restore to factory settings and restore your data from the iCloud backup.
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Whenever I plug my iPhone 4S running iOS 6 Beta 4 into iTunes 10.7 on my Windows 7 64 Bit machine, iTunes gives me an error message stating that "iTunes cannot read the contents of this iPhone. Please restore it". I absolutely CANNOT restore it... Is there any way I can fix it without having to restore?

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ITunes can not read the contents of the iPhone.

I kept getting "iTunes cannot read the conects of the iphone" error message whenever I tried to sync my phone this morning. I went through all the troubleshooting steps and I know I would have had to factory restore to fix the problem. However after restarting both my iPhone and my PC the issue seems to be gone, im just wondering if this has experienced the same issue before? My iPhone has been said "no sim" a few times over the last week but i've been able to fix it with a hard reset. Im not sure if the two are related but im just looking for some input.

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ITunes can't read the contents on my iPhone!!

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Error 3014
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Itunes can't read the contents on my itouch

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